{"id":17289,"date":"2026-10-29T10:19:04","date_gmt":"2026-10-29T01:19:04","guid":{"rendered":"https:\/\/debono.co.jp\/media\/ai-usecase\/helpdesk-macro-reply-search\/"},"modified":"2026-10-29T10:19:04","modified_gmt":"2026-10-29T01:19:04","slug":"helpdesk-macro-reply-search","status":"publish","type":"ai_usecase","link":"https:\/\/debono.co.jp\/media\/ai-usecase\/helpdesk-macro-reply-search\/","title":{"rendered":"SaaS \u4f01\u696d\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u3001\u65b0\u3057\u3044\u554f\u3044\u5408\u308f\u305b\u306b\u8fd1\u3044\u56de\u7b54\u306e\u5b9a\u578b\u6587\uff08\u30de\u30af\u30ed\uff09\u3068\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3092 OpenSearch \u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u691c\u7d22\u3067\u63a2\u3057\u3001\u66f8\u304d\u63db\u3048\u308b\u70b9\u3092\u6dfb\u3048\u3066\u62c5\u5f53\u306b\u793a\u3059"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

\u65b0\u3057\u3044\u554f\u3044\u5408\u308f\u305b\u306b\u8fd1\u3044\u56de\u7b54\u306e\u5b9a\u578b\u6587\uff08\u30de\u30af\u30ed\uff09\u3068\u3001\u540c\u3058\u5b9a\u578b\u6587\u3067\u89e3\u6c7a\u3057\u305f\u904e\u53bb\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u63a2\u3057\u307e\u3059\u3002\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3054\u3068\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5408\u308f\u305b\u3066\u66f8\u304d\u63db\u3048\u308b\u70b9\u3068\u3001\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u3092\u30c1\u30b1\u30c3\u30c8\u306e\u5185\u90e8\u30e1\u30e2\u306b\u4e26\u3079\u307e\u3059\u3002<\/p>\n","protected":false},"author":5,"featured_media":0,"template":"","meta":{"swell_btn_cv_data":"","usecase_id":"UC-2253","platform_main":"OpenSearch","publish_date":"","last_updated":"2026-10-29","tech_verified_date":"2026-10-29","trigger":"**\u8d77\u70b9\u306f3\u3064\u3042\u308a\u307e\u3059\u3002\u6bce\u6669\u306e\u5b9a\u578b\u6587\u3068\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u53d6\u308a\u8fbc\u307f\u30015\u5206\u3054\u3068\u306e\u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u306e\u53d6\u308a\u8fbc\u307f\u3001\u62c5\u5f53\u306e\u300c\u5408\u308f\u306a\u304b\u3063\u305f\u300d\u306e\u5370\u3067\u3059\u3002**\n\n\u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u306f\u3001Zendesk \u306e\u5897\u5206\u306e\u66f8\u304d\u51fa\u3057\uff08Incremental Ticket Export\uff09\u30675\u5206\u3054\u3068\u306b\u53d6\u308a\u307e\u3059\u3002\u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u5897\u5206\u306e\u66f8\u304d\u51fa\u3057\u306f**1\u5206\u3042\u305f\u308a10\u56de\u307e\u3067**\u547c\u3079\u3001**\u76f4\u8fd1\u306e1\u5206\u306e\u30c7\u30fc\u30bf\u306f\u8fd4\u3055\u306a\u3044**\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u554f\u3044\u5408\u308f\u305b\u304c\u5c4a\u3044\u3066\u304b\u3089\u5185\u90e8\u30e1\u30e2\u304c\u4ed8\u304f\u307e\u3067\u3001\u6570\u5206\u306e\u9045\u308c\u304c\u3042\u308b\u3053\u3068\u3092\u62c5\u5f53\u306b\u4f1d\u3048\u307e\u3059\u3002**\n\n\u53d6\u3063\u305f\u30c1\u30b1\u30c3\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u30b3\u30e1\u30f3\u30c8\u306e\u4e00\u89a7\u3067\u53d6\u308a\u307e\u3059\u3002\u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u30b3\u30e1\u30f3\u30c8\u306e\u4e00\u89a7\u306f1\u30da\u30fc\u30b8\u6700\u5927100\u4ef6\u3067\u3001\u30b3\u30e1\u30f3\u30c8\u3054\u3068\u306b `plain_body`\uff08\u6587\u5b57\u3060\u3051\u306e\u672c\u6587\uff09\u3068\u3001\u516c\u958b\u304b\u5185\u90e8\u30e1\u30e2\u304b\u3092\u8868\u3059 `public` \u3092\u6301\u3064\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u306f\u6700\u521d\u306e\u516c\u958b\u306e\u30b3\u30e1\u30f3\u30c8\u306e `plain_body` \u304b\u3089\u53d6\u308a\u307e\u3059\u3002**\n\n\u5b9a\u578b\u6587\u306f\u3001\u6bce\u6669\u3001\u5b9a\u578b\u6587\u306e\u4e00\u89a7\uff08List Macros\uff09\u3067\u53d6\u308a\u307e\u3059\u3002\u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f1\u30da\u30fc\u30b8\u6700\u5927100\u4ef6\u3067\u3001`only_viewable` \u3092 `true` \u306b\u3059\u308b\u3068\u30c1\u30b1\u30c3\u30c8\u306b\u5f53\u3066\u3089\u308c\u308b\u5b9a\u578b\u6587\u3060\u3051\u306b\u7d5e\u308c\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**`active` \u304c `false` \u306e\u5b9a\u578b\u6587\u306f\u3001\u7d22\u5f15\u306b\u6b8b\u3057\u305f\u307e\u307e\u691c\u7d22\u304b\u3089\u5916\u3057\u307e\u3059\u3002**","input_data":"| \u30c7\u30fc\u30bf | \u4e2d\u8eab | \u53d6\u5f97\u5143 |\n|:--|:--|:--|\n| \u65b0\u3057\u3044\u554f\u3044\u5408\u308f\u305b | \u30c1\u30b1\u30c3\u30c8\u306e\u756a\u53f7\u3001\u4ef6\u540d\u3001\u6700\u521d\u306e\u516c\u958b\u306e\u30b3\u30e1\u30f3\u30c8\u306e\u672c\u6587\u3001\u5951\u7d04\u306e\u30d7\u30e9\u30f3\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u7d4c\u8def | Zendesk |\n| \u5b9a\u578b\u6587 | \u756a\u53f7\u3001\u540d\u524d\u3001\u672c\u6587\uff08\u30b3\u30e1\u30f3\u30c8\u306b\u5165\u308b\u6587\uff09\u3001\u6709\u52b9\u304b\u3001\u30ab\u30c6\u30b4\u30ea\u3001\u4f7f\u308f\u308c\u305f\u56de\u6570\uff08\u76f4\u8fd130\u65e5\uff09 | Zendesk \u306e\u5b9a\u578b\u6587\u306e\u4e00\u89a7 |\n| \u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8 | \u4ef6\u540d\u3001\u6700\u521d\u306e\u554f\u3044\u5408\u308f\u305b\u3001\u6700\u5f8c\u306e\u516c\u958b\u306e\u8fd4\u4fe1\u3001\u89e3\u6c7a\u306e\u65e5\u3001\u6e80\u8db3\u5ea6\u306e\u8a55\u4fa1 | Zendesk |\n| \u6a5f\u80fd\u3068\u30d7\u30e9\u30f3\u306e\u8868 | \u6a5f\u80fd\u540d\u306e\u8a00\u3044\u63db\u3048\uff08\u300c2FA\u300d\u300c\u4e8c\u6bb5\u968e\u8a8d\u8a3c\u300d\u300c\u30ef\u30f3\u30bf\u30a4\u30e0\u30d1\u30b9\u30ef\u30fc\u30c9\u300d\uff09\u3001\u30d7\u30e9\u30f3\u3054\u3068\u306b\u4f7f\u3048\u308b\u6a5f\u80fd | \u30b5\u30dd\u30fc\u30c8\u306e\u62c5\u5f53\u3067\u4f5c\u308b\u8868 |\n\n**\u8cea\u3092\u6c7a\u3081\u308b\u306e\u306f\u3001\u5b9a\u578b\u6587\u306e\u4e2d\u8eab\u3067\u3059\u3002** \u53e4\u3044\u624b\u9806\u306e\u5b9a\u578b\u6587\u304c\u6709\u52b9\u306e\u307e\u307e\u6b8b\u3063\u3066\u3044\u308b\u3068\u3001**\u691c\u7d22\u306f\u305d\u308c\u3082\u6b63\u3057\u304f\u898b\u3064\u3051\u307e\u3059\u3002** \u53d6\u308a\u8fbc\u307f\u306e\u3068\u304d\u306b\u3001\u6700\u7d42\u306e\u66f4\u65b0\u304b\u30891\u5e74\u3092\u8d85\u3048\u305f\u5b9a\u578b\u6587\u3092\u4e00\u89a7\u306b\u3057\u3066\u3001\u5b9a\u578b\u6587\u306e\u62c5\u5f53\u306b\u898b\u76f4\u3057\u3092\u983c\u307f\u307e\u3059\u3002\n\n**\u5b9a\u578b\u6587\u306e\u4f7f\u308f\u308c\u305f\u56de\u6570\u306f\u3001\u5019\u88dc\u306e\u4e26\u3073\u306e\u53c2\u8003\u306b\u51fa\u3057\u307e\u3059\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u5b9a\u578b\u6587\u306e\u4e00\u89a7\u306b\u76f4\u8fd11\u6642\u9593\u30fb24\u6642\u9593\u30fb7\u65e5\u30fb30\u65e5\u306e\u4f7f\u308f\u308c\u305f\u56de\u6570\u3092\u5408\u308f\u305b\u3066\u53d6\u308b\u6307\u5b9a\uff08sideload\uff09\u304c\u3042\u308a\u3001**Support Professional \u304b Suite Growth \u4ee5\u4e0a\u306e\u30d7\u30e9\u30f3\u3067\u4f7f\u3048\u308b**\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002","data_source":"| \u53d6\u308b\u3082\u306e | \u3069\u3053\u304b\u3089 | \u3069\u3046\u53d6\u308b\u304b |\n|:--|:--|:--|\n| \u8a9e\u306e\u4e00\u81f4\u3059\u308b\u5b9a\u578b\u6587 | \u5b9a\u578b\u6587\u306e\u7d22\u5f15 | `match`\uff08`body`\u30fb`title`\u3002kuromoji\uff09 |\n| \u610f\u5473\u306e\u8fd1\u3044\u5b9a\u578b\u6587 | \u5b9a\u578b\u6587\u306e\u7d22\u5f15 | `knn`\uff08`body_vector`\uff09 |\n| \u4f3c\u305f\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8 | \u30c1\u30b1\u30c3\u30c8\u306e\u7d22\u5f15 | \u540c\u3058\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u691c\u7d22\u3092 `question_vector` \u3068 `question` \u306b |\n| \u6709\u52b9\u306a\u5b9a\u578b\u6587\u3068\u30d7\u30e9\u30f3\u306e\u7d5e\u308a\u8fbc\u307f | \u4e21\u65b9\u306e\u7d22\u5f15 | \u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u691c\u7d22\u306e `filter` |\n| \u5f53\u3066\u305f\u5f8c\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u898b\u3048\u65b9 | Zendesk | Show Ticket After Changes |\n\n**\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u691c\u7d22\u306f\u3001\u691c\u7d22\u306e\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u3067\u70b9\u6570\u3092\u305d\u308d\u3048\u3066\u304b\u3089\u5408\u308f\u305b\u307e\u3059\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001`hybrid` \u306f\u8907\u6570\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u70b9\u6570\u30921\u3064\u306b\u307e\u3068\u3081\u308b\u3082\u306e\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u306f\u6700\u59275\u3064\u3001\u70b9\u6570\u306f\u691c\u7d22\u306e\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u3067\u5408\u308f\u305b\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**normalization-processor \u306f\u3001\u8a9e\u306e\u691c\u7d22\u3068\u30d9\u30af\u30c8\u30eb\u306e\u691c\u7d22\u306e\u70b9\u6570\u306e\u5c3a\u5ea6\u304c\u9055\u3046\u305f\u3081\u3001\u5408\u308f\u305b\u308b\u524d\u306b\u305d\u308d\u3048\u308b**\u3082\u306e\u3068\u3055\u308c\u3001\u305d\u308d\u3048\u65b9\u306e\u65e2\u5b9a\u306f `min_max`\u3001\u5408\u308f\u305b\u65b9\u306e\u65e2\u5b9a\u306f `arithmetic_mean`\u3001`weights` \u3067\u554f\u3044\u5408\u308f\u305b\u3054\u3068\u306e\u91cd\u307f\u3092\u5408\u8a081\u3067\u6c7a\u3081\u3089\u308c\u307e\u3059\u3002\n\n```json\nPUT \/_search\/pipeline\/macro-hybrid\n{\n \"phase_results_processors\": [ { \"normalization-processor\": {\n \"normalization\": { \"technique\": \"min_max\" },\n \"combination\": { \"technique\": \"arithmetic_mean\",\n \"parameters\": { \"weights\": [0.4, 0.6] } } } } ]\n}\n\nGET \/macros\/_search?search_pipeline=macro-hybrid\n{\n \"size\": 5,\n \"_source\": [\"macro_id\", \"title\", \"category\", \"updated_at\", \"usage_30d\"],\n \"query\": { \"hybrid\": {\n \"filter\": { \"bool\": { \"filter\": [\n { \"term\": { \"active\": true } },\n { \"terms\": { \"plans\": [\"standard\"] } } ] } },\n \"queries\": [\n { \"match\": { \"body\": \"\u4e8c\u6bb5\u968e\u8a8d\u8a3c\u306e\u30b3\u30fc\u30c9\u304c\u5c4a\u304b\u305a\u30ed\u30b0\u30a4\u30f3\u3067\u304d\u306a\u3044\" } },\n { \"knn\": { \"body_vector\": { \"vector\": [0.012, -0.031], \"k\": 20 } } } ] } }\n}\n```\n\n**`hybrid` \u3092 `function_score` \u306e\u4e2d\u306b\u5165\u308c\u307e\u305b\u3093\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001`hybrid` \u306f\u691c\u7d22\u306e\u6700\u4e0a\u4f4d\u306b\u7f6e\u304f\u3082\u306e\u3067\u3001`function_score` \u306a\u3069\u306e\u5305\u3080\u554f\u3044\u5408\u308f\u305b\u306e\u4e2d\u306b\u5165\u308c\u308b\u3068**\u5b9f\u884c\u6642\u306e\u30a8\u30e9\u30fc\u306b\u306a\u308b\u304b\u3001\u305d\u308d\u3048\u308b\u51e6\u7406\u304c\u9ed9\u3063\u3066\u98db\u3070\u3055\u308c\u308b**\u3053\u3068\u304c\u3042\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u4f7f\u308f\u308c\u305f\u56de\u6570\u3067\u70b9\u6570\u3092\u4e0a\u3052\u305f\u304f\u306a\u308a\u307e\u3059\u304c\u3001\u70b9\u6570\u306b\u306f\u6df7\u305c\u305a\u3001\u753b\u9762\u306b\u56de\u6570\u3092\u4e26\u3079\u308b\u3060\u3051\u306b\u3057\u307e\u3059\u3002**\n\n**`min_max` \u306e\u6027\u8cea\u3092\u77e5\u3063\u3066\u304a\u304d\u307e\u3059\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u3054\u3068\u306b\u3001\u8fd4\u3063\u305f\u7d50\u679c\u306e\u4e2d\u306e\u6700\u5c0f\u3068\u6700\u5927\u30670\u301c1\u306b\u305d\u308d\u3048\u3001**\u6700\u3082\u70b9\u306e\u9ad8\u3044\u6587\u66f8\u304c\u5fc5\u305a1.0**\u306b\u306a\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u3069\u306e\u5019\u88dc\u3082\u9060\u3044\u554f\u3044\u5408\u308f\u305b\u3067\u3082\u3001\u4e00\u756a\u4e0a\u306f1.0\u306b\u306a\u308a\u307e\u3059\u3002** \u70b9\u6570\u306e\u9ad8\u3055\u3067\u300c\u5408\u3063\u3066\u3044\u308b\u300d\u3068\u5224\u65ad\u3057\u306a\u3044\u3067\u3001\u8a9e\u306e\u4e00\u81f4\u3068\u30d9\u30af\u30c8\u30eb\u306e\u4e21\u65b9\u306b\u5f53\u305f\u3063\u305f\u304b\u3001\u7247\u65b9\u3060\u3051\u304b\u3092\u5019\u88dc\u306b\u51fa\u3057\u307e\u3059\u3002\n\n**\u57cb\u3081\u8fbc\u307f\u306e\u5024\u306f\u3001\u53d6\u308a\u8fbc\u307f\u306e\u3068\u304d\u3068\u691c\u7d22\u306e\u3068\u304d\u3067 `input_type` \u3092\u5206\u3051\u307e\u3059\u3002** AWS \u306e\u516c\u5f0f\u30da\u30fc\u30b8\u3067\u306f\u3001Cohere Embed \u306e `input_type` \u306f\u3001\u30d9\u30af\u30c8\u30eb\u306e\u7d22\u5f15\u306b\u5165\u308c\u308b\u6587\u66f8\u306b\u306f `search_document`\u3001\u691c\u7d22\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u306f `search_query` \u3092\u4f7f\u3046\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002","preprocessing":"1. **\u500b\u4eba\u306e\u60c5\u5831\u3092\u4f0f\u305b\u308b** \u2026 \u554f\u3044\u5408\u308f\u305b\u3068\u8fd4\u4fe1\u306e\u6587\u304b\u3089\u3001\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u30fb\u96fb\u8a71\u756a\u53f7\u30fb\u4eba\u306e\u540d\u524d\u30fb\u5951\u7d04\u306e\u756a\u53f7\u3092\u3001Lambda \u306e\u898f\u5247\u3067 `\uff3b\u30e1\u30fc\u30eb\uff3d` \u306a\u3069\u306b\u7f6e\u304d\u63db\u3048\u307e\u3059\n2. **\u7f72\u540d\u3068\u5f15\u7528\u3092\u5916\u3059** \u2026 \u30e1\u30fc\u30eb\u306e\u7f72\u540d\u3068\u3001\u524d\u306e\u8fd4\u4fe1\u306e\u5f15\u7528\u3092\u5916\u3057\u307e\u3059\n3. **\u9577\u3055\u3092\u305d\u308d\u3048\u308b** \u2026 \u57cb\u3081\u8fbc\u307f\u306f1\u4ef6512\u30c8\u30fc\u30af\u30f3\u307e\u3067\u306a\u306e\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u306f\u4ef6\u540d\u3068\u6700\u521d\u306e\u6bb5\u843d\u3092\u3001\u8fd4\u4fe1\u306f\u6700\u521d\u306e\u6bb5\u843d\u3068\u624b\u9806\u306e\u90e8\u5206\u3092\u57cb\u3081\u8fbc\u307f\u307e\u3059\n4. **\u6a5f\u80fd\u540d\u3092\u305d\u308d\u3048\u308b** \u2026 \u6a5f\u80fd\u3068\u30d7\u30e9\u30f3\u306e\u8868\u3067\u3001\u300c2FA\u300d\u300c\u4e8c\u6bb5\u968e\u8a8d\u8a3c\u300d\u3092\u540c\u3058\u8a9e\u306b\u3057\u3066\u8a9e\u306e\u691c\u7d22\u306e\u9805\u76ee\u306b\u8db3\u3057\u307e\u3059\n5. **\u5b9a\u578b\u6587\u306e\u672c\u6587\u3092\u53d6\u308a\u51fa\u3059** \u2026 \u5b9a\u578b\u6587\u306e `actions` \u306e\u3046\u3061\u3001\u30b3\u30e1\u30f3\u30c8\u306b\u5165\u308b\u6587\u3092\u672c\u6587\u306b\u3057\u307e\u3059\n6. **\u3082\u3068\u306b\u306a\u3063\u305f\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3092\u4ed8\u3051\u308b** \u2026 \u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u6700\u5f8c\u306e\u8fd4\u4fe1\u3067\u5b9a\u578b\u6587\u306e\u7d22\u5f15\u3092\u5f15\u304d\u3001\u4e0a\u4f4d\u306e\u5b9a\u578b\u6587\u306e\u756a\u53f7\u3092 `source_macros` \u306b\u6301\u305f\u305b\u307e\u3059\n\n**3\u756a\u76ee\u3067 `truncate` \u3092 `NONE` \u306b\u3057\u307e\u3059\u3002** AWS \u306e\u516c\u5f0f\u30da\u30fc\u30b8\u3067\u306f\u3001Cohere Embed \u306e `truncate` \u306f\u65e2\u5b9a\u304c `END` \u3067\u3001\u9577\u3059\u304e\u308b\u5165\u529b\u306f\u672b\u5c3e\u3092\u6368\u3066\u3066\u57cb\u3081\u8fbc\u307f\u3001`NONE` \u306b\u3059\u308b\u3068\u9577\u3059\u304e\u308b\u5165\u529b\u3067\u30a8\u30e9\u30fc\u3092\u8fd4\u3059\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u9ed9\u3063\u3066\u5207\u3089\u308c\u308b\u3068\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u809d\u5fc3\u306e\u90e8\u5206\u304c\u57cb\u3081\u8fbc\u307f\u306b\u5165\u3089\u306a\u3044\u307e\u307e\u691c\u7d22\u3055\u308c\u307e\u3059\u3002** \u30a8\u30e9\u30fc\u306b\u306a\u3063\u305f\u6587\u306f\u3001\u77ed\u304f\u3057\u3066\u304b\u3089\u5165\u308c\u76f4\u3057\u307e\u3059\u3002\n\n**6\u756a\u76ee\u306e\u5019\u88dc\u306f\u300c\u63a8\u3057\u305f\u300d\u3082\u306e\u3067\u3059\u3002** \u8fd4\u4fe1\u306f\u62c5\u5f53\u304c\u66f8\u304d\u63db\u3048\u3066\u3044\u308b\u306e\u3067\u3001\u3082\u3068\u306e\u5b9a\u578b\u6587\u3068\u4e00\u81f4\u3059\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002**\u753b\u9762\u306b\u306f\u300c\u904e\u53bb\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u8fd4\u4fe1\u306b\u8fd1\u3044\u5b9a\u578b\u6587\u300d\u3068\u51fa\u3057\u3001\u300c\u3053\u306e\u30c1\u30b1\u30c3\u30c8\u3067\u4f7f\u308f\u308c\u305f\u5b9a\u578b\u6587\u300d\u3068\u306f\u66f8\u304d\u307e\u305b\u3093\u3002**","ai_processing":"**AI\u306e\u4ed5\u4e8b\u306f1\u3064\u3067\u3059\u3002** \u691c\u7d22\u304c\u8fd4\u3057\u305f\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3054\u3068\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5408\u308f\u305b\u3066\u66f8\u304d\u63db\u3048\u308b\u70b9\u3068\u3001\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u3092\u66f8\u304f\u3053\u3068\u3067\u3059\u3002\n\n| \u3055\u305b\u308b\u3053\u3068 | \u3055\u305b\u306a\u3044\u3053\u3068 |\n|:--|:--|\n| \u5b9a\u578b\u6587\u306e\u4e2d\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5408\u308f\u305b\u3066\u5909\u3048\u308b\u90e8\u5206\uff08\u6a5f\u80fd\u540d\u30fb\u30d7\u30e9\u30f3\u30fb\u624b\u9806\u306e\u753b\u9762\u540d\uff09\u3092\u6319\u3052\u308b | \u5b9a\u578b\u6587\u306e\u5019\u88dc\u3092\u691c\u7d22\u306e\u7d50\u679c\u306e\u5916\u304b\u3089\u8db3\u3059\u3053\u3068 |\n| \u554f\u3044\u5408\u308f\u305b\u306b\u3042\u3063\u3066\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u8cea\u554f\u3092\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u306e\u307e\u307e\u6319\u3052\u308b | \u8fd4\u4fe1\u306e\u6587\u3092\u66f8\u304d\u4e0a\u3052\u308b\u3053\u3068 |\n| \u5019\u88dc\u3054\u3068\u306b\u3001\u8a9e\u306e\u4e00\u81f4\u3068\u30d9\u30af\u30c8\u30eb\u306e\u3069\u3061\u3089\u3067\u5f53\u305f\u3063\u305f\u304b\u3092\u5199\u3059 | \u8fd4\u91d1\u30fb\u6599\u91d1\u306e\u4f8b\u5916\u30fb\u969c\u5bb3\u306e\u539f\u56e0\u30fb\u4eca\u5f8c\u306e\u4e88\u5b9a\u3092\u7b54\u3048\u308b\u3053\u3068 |\n| \u78ba\u304b\u3081\u308b\u70b9\uff08\u5ba2\u306e\u30d7\u30e9\u30f3\u30fb\u6a29\u9650\u306a\u3069\uff09\u3092\u307e\u3068\u3081\u308b | \u3069\u306e\u5019\u88dc\u304c\u6b63\u3057\u3044\u304b\u3092\u6c7a\u3081\u308b\u3053\u3068 |\n\n**\u8fd4\u4fe1\u306e\u6587\u3092\u66f8\u304d\u4e0a\u3052\u3055\u305b\u306a\u3044\u306e\u304c\u3001\u3053\u306e\u69cb\u6210\u3067\u3044\u3061\u3070\u3093\u5927\u4e8b\u306a\u7dda\u3067\u3059\u3002** \u5b9a\u578b\u6587\u306f\u3001\u4f1a\u793e\u3068\u3057\u3066\u78ba\u304b\u3081\u305f\u8a00\u3044\u65b9\u3068\u624b\u9806\u304c\u5165\u3063\u305f\u6587\u3067\u3059\u3002**AI\u304c\u66f8\u304d\u76f4\u3057\u305f\u6587\u306f\u3001\u305d\u306e\u78ba\u304b\u3081\u3092\u901a\u3063\u3066\u3044\u307e\u305b\u3093\u3002** \u62c5\u5f53\u304c\u5b9a\u578b\u6587\u3092\u5f53\u3066\u3001\u66f8\u304d\u63db\u3048\u308b\u70b9\u306b\u6cbf\u3063\u3066\u76f4\u305b\u3070\u3001\u78ba\u304b\u3081\u305f\u6587\u304b\u3089\u5916\u308c\u305a\u306b\u6e08\u307f\u307e\u3059\u3002\n\n**\u4f1a\u793e\u3068\u3057\u3066\u306e\u5224\u65ad\u3092\u7b54\u3048\u3055\u305b\u306a\u3044\u306e\u3082\u540c\u3058\u7406\u7531\u3067\u3059\u3002** \u8fd4\u91d1\u3084\u6599\u91d1\u306e\u4f8b\u5916\u3001\u969c\u5bb3\u306e\u539f\u56e0\u306f\u3001\u5b9a\u578b\u6587\u306b\u66f8\u304b\u308c\u3066\u3044\u3066\u3082\u3001\u554f\u3044\u5408\u308f\u305b\u3054\u3068\u306b\u62c5\u5f53\u3084\u4e0a\u306e\u62c5\u5f53\u304c\u6c7a\u3081\u307e\u3059\u3002**\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u306b\u3053\u308c\u3089\u304c\u5165\u3063\u3066\u3044\u305f\u3089\u3001\u300c\u62c5\u5f53\u306e\u5224\u65ad\u304c\u5fc5\u8981\u300d\u3068\u66f8\u304b\u305b\u307e\u3059\u3002**","prompt_example":"```\n\u3042\u306a\u305f\u306f\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u30b5\u30dd\u30fc\u30c8\u3067\u3001\u62c5\u5f53\u304c\u56de\u7b54\u306e\u5b9a\u578b\u6587\u3092\u9078\u3076\u306e\u3092\u52a9\u3051\u308b\u7acb\u5834\u3067\u3059\u3002\n\u3010\u5019\u88dc\u3011\u306f\u691c\u7d22\u304c\u8fd4\u3057\u305f\u5b9a\u578b\u6587\u3067\u3059\u3002\u3010\u554f\u3044\u5408\u308f\u305b\u3011\u306f\u5ba2\u306e\u6587\u3067\u3001\u500b\u4eba\u306e\u60c5\u5831\u306f\u4f0f\u305b\u3066\u3042\u308a\u307e\u3059\u3002\n\n\u3010\u66f8\u304f\u3053\u3068\uff08\u5019\u88dc\u3054\u3068\uff09\u3011\n- macro_id: \u5019\u88dc\u306e\u756a\u53f7\u3002\u3010\u5019\u88dc\u3011\u306e\u756a\u53f7\u3092\u305d\u306e\u307e\u307e\u5199\u3059\n- edits: \u554f\u3044\u5408\u308f\u305b\u306b\u5408\u308f\u305b\u3066\u5909\u3048\u308b\u90e8\u5206\u3002\u5b9a\u578b\u6587\u306e\u4e2d\u306e\u6587\u3092\u300c\u300d\u3067\u5199\u3057\u3001\u4f55\u306b\u5909\u3048\u308b\u304b\u3092\n \u554f\u3044\u5408\u308f\u305b\u306e\u6587\u304b\u3089\u66f8\u304f\u3002\u554f\u3044\u5408\u308f\u305b\u306b\u66f8\u304b\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u300c\u78ba\u304b\u3081\u308b\u300d\u3068\u66f8\u304f\n- unanswered: \u554f\u3044\u5408\u308f\u305b\u306b\u3042\u3063\u3066\u3001\u3053\u306e\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u8cea\u554f\u3002\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u306e\u307e\u307e\u5199\u3059\n- needs_decision: unanswered \u306e\u3046\u3061\u3001\u8fd4\u91d1\u30fb\u6599\u91d1\u306e\u4f8b\u5916\u30fb\u969c\u5bb3\u306e\u539f\u56e0\u30fb\u4eca\u5f8c\u306e\u4e88\u5b9a\u306b\u95a2\u308f\u308b\u3082\u306e\n\n\u3010\u53b3\u5b88\u4e8b\u9805\u3011\n- \u3010\u5019\u88dc\u3011\u306b\u7121\u3044\u5b9a\u578b\u6587\u3092\u6319\u3052\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u8fd4\u4fe1\u306e\u6587\u3092\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002edits \u306f\u5909\u3048\u308b\u90e8\u5206\u306e\u6307\u6458\u3060\u3051\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u8fd4\u91d1\u30fb\u6599\u91d1\u306e\u4f8b\u5916\u30fb\u969c\u5bb3\u306e\u539f\u56e0\u30fb\u4eca\u5f8c\u306e\u4e88\u5b9a\u306b\u3064\u3044\u3066\u3001\u7b54\u3048\u3092\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u5019\u88dc\u306e\u9806\u4f4d\u3092\u5909\u3048\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u3069\u308c\u304c\u6b63\u3057\u3044\u304b\u3082\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u5ba2\u306e\u30d7\u30e9\u30f3\u3084\u6a29\u9650\u304c\u554f\u3044\u5408\u308f\u305b\u306b\u66f8\u304b\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u63a8\u3057\u91cf\u3089\u305a\u306b\u300c\u78ba\u304b\u3081\u308b\u300d\u3068\u66f8\u3044\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u554f\u3044\u5408\u308f\u305b\u3011{question}\n\u3010\u5019\u88dc\u3011{macros}\n\u3010\u4f3c\u305f\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3011{tickets}\n```\n\n**\u300c\u5b9a\u578b\u6587\u306e\u4e2d\u306e\u6587\u3092\u300c\u300d\u3067\u5199\u3059\u300d\u3092\u66f8\u304f\u306e\u306f\u3001\u7167\u5408\u306e\u305f\u3081\u3067\u3059\u3002** \u5199\u3057\u305f\u6587\u304c\u5b9a\u578b\u6587\u306e\u672c\u6587\u306b\u7121\u3051\u308c\u3070\u3001AI\u304c\u5b9a\u578b\u6587\u3092\u8a00\u3044\u63db\u3048\u305f\u304b\u3001\u5225\u306e\u5b9a\u578b\u6587\u3068\u6df7\u305c\u305f\u304b\u306e\u3069\u3061\u3089\u304b\u3067\u3059\u3002**Lambda \u304c\u672c\u6587\u3068\u7167\u3089\u3057\u3001\u7121\u3044\u6587\u306e\u6307\u6458\u306f\u5185\u90e8\u30e1\u30e2\u304b\u3089\u5916\u3057\u307e\u3059\u3002**","output_data":"**Bedrock \u306e Converse API \u306e `outputConfig.textFormat` \u306b JSON \u30b9\u30ad\u30fc\u30de\u3092\u6e21\u3057\u3001\u6b21\u306e\u5f62\u3067\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002**\n\n```json\n{\n \"ticket_id\": 0,\n \"candidates\": [\n { \"macro_id\": 0, \"matched_by\": \"both | keyword | vector\",\n \"edits\": [ { \"quote\": \"\", \"change_to\": \"\" } ],\n \"unanswered\": [\"\"], \"needs_decision\": [\"\"] } ],\n \"similar_tickets\": [ { \"ticket_id\": 0, \"source_macros\": [0] } ],\n \"to_confirm\": [\"\"]\n}\n```\n\nAWS \u306e\u516c\u5f0f\u30da\u30fc\u30b8\u3067\u306f\u3001Converse API \u306e `outputConfig.textFormat` \u306b JSON \u30b9\u30ad\u30fc\u30de\u3092\u6e21\u3059\u3068\u5fdc\u7b54\u304c\u30b9\u30ad\u30fc\u30de\u306b\u6cbf\u3044\u3001`enum` \u304c\u4f7f\u3048\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u3059\u3079\u3066\u306e `object` \u306b `additionalProperties: false` \u304c\u8981\u308a\u3001\u4efb\u610f\u306e\u9805\u76ee\u306f\u5168\u4f53\u306712\u500b\u307e\u3067\u3067\u3059\u3002** `matched_by` \u306f `enum` \u3067\u7e1b\u308a\u3001Lambda \u304c\u691c\u7d22\u306e\u7d50\u679c\u304b\u3089\u5165\u308c\u305f\u5024\u3068\u7167\u3089\u3057\u307e\u3059\u3002\n\n**1\u3064\u76ee\u306e\u7406\u7531\u306f\u3001`macro_id` \u3068 `quote` \u3092\u7167\u5408\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002** `macro_id` \u304c\u691c\u7d22\u306e\u7d50\u679c\u306b\u7121\u3044\u3068\u304d\u3001`quote` \u304c\u5b9a\u578b\u6587\u306e\u672c\u6587\u306b\u7121\u3044\u3068\u304d\u306f\u3001\u305d\u306e\u5019\u88dc\u304b\u6307\u6458\u3092\u5916\u3057\u307e\u3059\u3002\n\n**2\u3064\u76ee\u306f\u3001\u5185\u90e8\u30e1\u30e2\u3092\u6c7a\u307e\u3063\u305f\u5f62\u3067\u66f8\u3051\u308b\u3053\u3068\u3067\u3059\u3002** \u5185\u90e8\u30e1\u30e2\u306f\u6b21\u306e\u5f62\u306b\u3057\u307e\u3059\u3002\n\n```\n\u3010\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3011\uff08\u81ea\u52d5\u3002\u8fd4\u4fe1\u306e\u524d\u306b\u62c5\u5f53\u304c\u78ba\u304b\u3081\u3066\u304f\u3060\u3055\u3044\uff09\n1. \u30ed\u30b0\u30a4\u30f3_\u4e8c\u6bb5\u968e\u8a8d\u8a3c_\u30b3\u30fc\u30c9\u672a\u7740\uff08#1234\uff09\uff0f\u8a9e\u3068\u610f\u5473\u306e\u4e21\u65b9\u3067\u4e00\u81f4\uff0f\u76f4\u8fd130\u65e5 86\u56de\n \u66f8\u304d\u63db\u3048\uff1a\u300c\u7ba1\u7406\u753b\u9762\u306e\uff3b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\uff3d\u300d\u2192 \u554f\u3044\u5408\u308f\u305b\u306f\u30b9\u30de\u30db\u306e\u30a2\u30d7\u30ea\u304b\u3089\n \u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\uff1a\u300c\u6a5f\u7a2e\u3092\u5909\u3048\u305f\u5834\u5408\u306f\u3069\u3046\u306a\u308b\u304b\u300d\n2. \u2026\u2026\n\u3010\u4f3c\u305f\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3011#98765\uff08\u8fd4\u4fe1\u306b\u8fd1\u3044\u5b9a\u578b\u6587\uff1a#1234\uff09\n\u3010\u62c5\u5f53\u306e\u5224\u65ad\u304c\u5fc5\u8981\u3011\u306a\u3057\n```\n\n**\u5185\u90e8\u30e1\u30e2\u306f `public` \u3092 `false` \u306b\u3057\u305f\u30b3\u30e1\u30f3\u30c8\u3068\u3057\u3066\u66f8\u304d\u307e\u3059\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u30b3\u30e1\u30f3\u30c8\u306e `public` \u304c `false` \u306e\u3082\u306e\u306f\u5185\u90e8\u30e1\u30e2\u3067\u3059\u3002**\u5ba2\u306b\u898b\u3048\u308b\u30b3\u30e1\u30f3\u30c8\u3068\u3057\u3066\u66f8\u304b\u306a\u3044\u3053\u3068\u3092\u3001Lambda \u306e\u66f8\u304d\u8fbc\u307f\u306e\u51e6\u7406\u3067\u56fa\u5b9a\u3057\u307e\u3059\u3002**","integration_systems":"| \u3064\u306a\u304e\u5148 | \u65b9\u5f0f | \u5185\u5bb9 |\n|:--|:--|:--|\n| Zendesk \u306e\u5b9a\u578b\u6587\u306e\u4e00\u89a7 | \u6bce\u6669\u306e\u53d6\u5f97\uff08\u8aad\u307f\u53d6\u308a\u306e\u307f\uff09 | \u5b9a\u578b\u6587\u306e\u672c\u6587\u3068\u4f7f\u308f\u308c\u305f\u56de\u6570 |\n| Zendesk \u306e\u30c1\u30b1\u30c3\u30c8 | \u5897\u5206\u306e\u66f8\u304d\u51fa\u3057\u3068\u30b3\u30e1\u30f3\u30c8\u306e\u4e00\u89a7\uff08\u8aad\u307f\u53d6\u308a\uff09 | \u65b0\u3057\u3044\u554f\u3044\u5408\u308f\u305b\u3068\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8 |\n| Zendesk \u306e\u5b9a\u578b\u6587\u306e\u898b\u3048\u65b9 | Show Ticket After Changes\uff08\u30c1\u30b1\u30c3\u30c8\u306f\u5909\u3048\u306a\u3044\uff09 | \u5f53\u3066\u305f\u5f8c\u306e\u4ef6\u540d\u30fb\u72b6\u614b\u30fb\u30b3\u30e1\u30f3\u30c8 |\n| Amazon Bedrock | Cohere Embed\uff0fConverse API\uff08Claude\uff09 | \u57cb\u3081\u8fbc\u307f\u3068\u3001\u66f8\u304d\u63db\u3048\u308b\u70b9\u306e\u6307\u6458 |\n| Amazon OpenSearch Service | Lambda \u304b\u3089\u306e\u767b\u9332\u30fb\u691c\u7d22 | \u5b9a\u578b\u6587\u3068\u30c1\u30b1\u30c3\u30c8\u306e\u7d22\u5f15\u3001\u691c\u7d22\u306e\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3 |\n| Zendesk \u306e\u30c1\u30b1\u30c3\u30c8\u306e\u5185\u90e8\u30e1\u30e2 | \u30c1\u30b1\u30c3\u30c8\u306e\u66f4\u65b0\uff08`public: false`\uff09 | \u5019\u88dc\u306e\u4e00\u89a7 |\n\n**\u5b9a\u578b\u6587\u3092\u5f53\u3066\u305f\u5f8c\u306e\u898b\u3048\u65b9\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u3092\u5909\u3048\u305a\u306b\u53d6\u308c\u307e\u3059\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001Show Ticket After Changes \u306f\u5b9a\u578b\u6587\u3092\u5f53\u3066\u305f\u5f8c\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u5168\u4f53\u3092\u8fd4\u3057\u3001**\u5b9f\u969b\u306b\u306f\u30c1\u30b1\u30c3\u30c8\u3092\u5909\u3048\u306a\u3044**\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u5b9a\u578b\u6587\u304c\u72b6\u614b\u3084\u62c5\u5f53\u306e\u30b0\u30eb\u30fc\u30d7\u3082\u5909\u3048\u308b\u5834\u5408\u306f\u3001\u305d\u306e\u5909\u66f4\u3092\u5185\u90e8\u30e1\u30e2\u306b\u66f8\u304d\u6dfb\u3048\u307e\u3059\u3002** \u62c5\u5f53\u304c\u5f53\u3066\u305f\u3068\u304d\u306b\u3001\u601d\u308f\u306c\u5909\u66f4\u306b\u6c17\u3065\u3051\u307e\u3059\u3002","human_review":"1. **\u5019\u88dc\u3092\u898b\u308b** \u2026 \u5185\u90e8\u30e1\u30e2\u306e\u5019\u88dc\u304b\u3089\u5b9a\u578b\u6587\u3092\u9078\u3073\u307e\u3059\u3002\u5408\u3046\u3082\u306e\u304c\u7121\u3051\u308c\u3070\u3001\u3044\u3064\u3082\u3069\u304a\u308a\u63a2\u3057\u307e\u3059\n2. **\u66f8\u304d\u63db\u3048\u308b\u70b9\u3092\u898b\u308b** \u2026 \u6307\u6458\u306b\u6cbf\u3063\u3066\u3001\u5b9a\u578b\u6587\u3092\u5f53\u3066\u305f\u5f8c\u306e\u6587\u3092\u76f4\u3057\u307e\u3059\n3. **\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u3092\u898b\u308b** \u2026 \u624b\u9806\u66f8\u3067\u7b54\u3048\u3092\u8db3\u3059\u304b\u3001\u4e0a\u306e\u62c5\u5f53\u306b\u56de\u3057\u307e\u3059\n4. **\u62c5\u5f53\u306e\u5224\u65ad\u304c\u5fc5\u8981\u306a\u70b9\u3092\u56de\u3059** \u2026 \u8fd4\u91d1\u30fb\u6599\u91d1\u306e\u4f8b\u5916\u30fb\u969c\u5bb3\u306e\u539f\u56e0\u306f\u3001\u6c7a\u307e\u3063\u305f\u62c5\u5f53\u306b\u56de\u3057\u307e\u3059\n5. **\u5370\u3092\u4ed8\u3051\u308b** \u2026 \u5019\u88dc\u304c\u5408\u308f\u306a\u304b\u3063\u305f\u3089\u300c\u5408\u308f\u306a\u304b\u3063\u305f\u300d\u306e\u5370\u3092\u4ed8\u3051\u307e\u3059\n\n**3\u756a\u76ee\u3092\u7701\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002** \u5b9a\u578b\u6587\u306f1\u3064\u306e\u8cea\u554f\u306b\u7b54\u3048\u308b\u6587\u3067\u3001**\u554f\u3044\u5408\u308f\u305b\u306e2\u3064\u76ee\u306e\u8cea\u554f\u306f\u3001\u5b9a\u578b\u6587\u3092\u5f53\u3066\u305f\u3060\u3051\u3067\u306f\u7b54\u3048\u3089\u308c\u3066\u3044\u307e\u305b\u3093\u3002**","exception_handling":"| \u8d77\u304d\u308b\u3053\u3068 | \u5bfe\u5fdc |\n|:--|:--|\n| \u5019\u88dc\u304c\u8a9e\u306e\u4e00\u81f4\u3060\u3051\u30fb\u30d9\u30af\u30c8\u30eb\u3060\u3051 | \u5185\u90e8\u30e1\u30e2\u306b\u300c\u7247\u65b9\u306e\u307f\u4e00\u81f4\u300d\u3068\u51fa\u3059 |\n| \u5408\u3046\u5b9a\u578b\u6587\u304c\u7121\u3044 | \u300c\u5019\u88dc\u306a\u3057\u300d\u3068\u66f8\u304d\u3001\u4f3c\u305f\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3060\u3051\u3092\u51fa\u3059 |\n| \u554f\u3044\u5408\u308f\u305b\u304c\u9577\u304f\u57cb\u3081\u8fbc\u307f\u3067\u30a8\u30e9\u30fc | \u4ef6\u540d\u3068\u6700\u521d\u306e\u6bb5\u843d\u306b\u77ed\u304f\u3057\u3066\u5165\u308c\u76f4\u3059 |\n| \u5897\u5206\u306e\u66f8\u304d\u51fa\u3057\u306e\u56de\u6570\u306e\u4e0a\u9650 | `Retry-After` \u306e\u5024\u3092\u5f85\u3063\u3066\u53d6\u308a\u76f4\u3059 |\n| \u7121\u52b9\u306b\u306a\u3063\u305f\u5b9a\u578b\u6587\u304c\u5019\u88dc\u306b\u51fa\u308b | `active` \u306e\u7d5e\u308a\u8fbc\u307f\u3092\u78ba\u304b\u3081\u308b\u3002\u53d6\u308a\u8fbc\u307f\u306e\u65e5\u4ed8\u3092\u78ba\u304b\u3081\u308b |\n| AI\u306e `quote` \u304c\u672c\u6587\u306b\u7121\u3044 | \u305d\u306e\u6307\u6458\u3092\u5916\u3059\u3002\u5168\u90e8\u5916\u308c\u305f\u3089\u5019\u88dc\u306e\u756a\u53f7\u3060\u3051\u3092\u51fa\u3059 |\n| \u69cb\u9020\u5316\u51fa\u529b\u304c\u8fd4\u3089\u306a\u3044 | \u691c\u7d22\u306e\u5019\u88dc\u306e\u756a\u53f7\u3068\u540d\u524d\u3060\u3051\u3092\u5185\u90e8\u30e1\u30e2\u306b\u66f8\u304f |\n\n**1\u884c\u76ee\u306e\u300c\u7247\u65b9\u306e\u307f\u4e00\u81f4\u300d\u306f\u3001\u898b\u843d\u3068\u3057\u306e\u591a\u3044\u5019\u88dc\u3067\u3059\u3002** \u30d9\u30af\u30c8\u30eb\u3060\u3051\u3067\u5f53\u305f\u3063\u305f\u5019\u88dc\u306f\u3001**\u8a00\u3044\u65b9\u306f\u8fd1\u3044\u304c\u5225\u306e\u6a5f\u80fd\u306e\u5b9a\u578b\u6587\u3067\u3042\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002**","log_storage":"- \u30c1\u30b1\u30c3\u30c8\u3054\u3068\u306e\u3001\u4f0f\u305b\u5b57\u306b\u3057\u305f\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u3001\u691c\u7d22\u306e\u6761\u4ef6\u3001\u5019\u88dc\u3068\u70b9\u6570\u3068\u5f53\u305f\u3063\u305f\u9053\n- AI\u306e\u51fa\u529b\u3068\u3001\u7167\u5408\u3067\u5916\u3057\u305f\u6307\u6458\n- \u5185\u90e8\u30e1\u30e2\u306b\u66f8\u3044\u305f\u5185\u5bb9\u3068\u66f8\u3044\u305f\u6642\u523b\n- **\u62c5\u5f53\u304c\u9078\u3093\u3060\u5b9a\u578b\u6587\u3068\u300c\u5408\u308f\u306a\u304b\u3063\u305f\u300d\u306e\u5370**\n- \u691c\u7d22\u306e\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u306e\u91cd\u307f\u3068\u3001\u6a5f\u80fd\u3068\u30d7\u30e9\u30f3\u306e\u8868\u3092\u898b\u76f4\u3057\u305f\u65e5\u3068\u62c5\u5f53\n\n**4\u3064\u76ee\u304c\u3001\u91cd\u307f\u3068\u5b9a\u578b\u6587\u306e\u898b\u76f4\u3057\u306e\u6750\u6599\u3067\u3059\u3002** \u300c\u5408\u308f\u306a\u304b\u3063\u305f\u300d\u304c\u591a\u3044\u554f\u3044\u5408\u308f\u305b\u306e\u7a2e\u985e\u306f\u3001**\u5b9a\u578b\u6587\u304c\u8db3\u308a\u306a\u3044\u304b\u3001\u53e4\u3044\u304b\u306e\u3069\u3061\u3089\u304b\u3067\u3059\u3002**","implementation_level":"\u672c\u683c\u69cb\u6210","difficulty":3,"cost_band":"\u5927","cost_level_label":"RAG\u30fb\u500b\u5225\u958b\u767a","security_level":"\u4e2d","implementation_status":"\u69cb\u6210\u4f8b","assumption_people":12,"assumption_frequency":2400,"assumption_workdays":20,"volume_month":2400,"before_minutes_per_case":6,"after_minutes_per_case":2,"hourly_cost":3000,"before_hours_month":240,"after_hours_month":80,"saved_hours_month":160,"reduction_rate":67,"saved_hours_year":1920,"annual_cost_effect":5760000,"summary":"\u65b0\u3057\u3044\u554f\u3044\u5408\u308f\u305b\u306b\u8fd1\u3044\u56de\u7b54\u306e\u5b9a\u578b\u6587\uff08\u30de\u30af\u30ed\uff09\u3068\u3001\u540c\u3058\u5b9a\u578b\u6587\u3067\u89e3\u6c7a\u3057\u305f\u904e\u53bb\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u63a2\u3057\u307e\u3059\u3002\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3054\u3068\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5408\u308f\u305b\u3066\u66f8\u304d\u63db\u3048\u308b\u70b9\u3068\u3001\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u3092\u30c1\u30b1\u30c3\u30c8\u306e\u5185\u90e8\u30e1\u30e2\u306b\u4e26\u3079\u307e\u3059\u3002","before_flow":"1. \u62c5\u5f53\u304c\u30c1\u30b1\u30c3\u30c8\u3092\u958b\u304d\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u3092\u8aad\u3080\n2. \u5b9a\u578b\u6587\u306e\u4e00\u89a7\u3092\u6a5f\u80fd\u540d\u3084\u30ad\u30fc\u30ef\u30fc\u30c9\u3067\u691c\u7d22\u3059\u308b\n3. \u898b\u3064\u304b\u3089\u306a\u3051\u308c\u3070\u3001\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u4f3c\u305f\u8a00\u8449\u3067\u691c\u7d22\u3057\u3001\u904e\u53bb\u306e\u8fd4\u4fe1\u3092\u8aad\u3080\n4. \u904e\u53bb\u306e\u8fd4\u4fe1\u306b\u8fd1\u3044\u5b9a\u578b\u6587\u3092\u63a2\u3057\u76f4\u3059\n5. \u5b9a\u578b\u6587\u3092\u5f53\u3066\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5408\u308f\u305b\u3066\u540d\u524d\u30fb\u6a5f\u80fd\u30fb\u624b\u9806\u306e\u90e8\u5206\u3092\u66f8\u304d\u63db\u3048\u308b\n6. \u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u8cea\u554f\u304c\u3042\u308c\u3070\u3001\u624b\u9806\u66f8\u3092\u898b\u3066\u66f8\u304d\u8db3\u3059\n7. \u8fd4\u4fe1\u3092\u9001\u308b\n\n**\uff08a\uff09\u8a00\u3044\u65b9\u304c\u9055\u3046\u3068\u5f15\u3051\u306a\u3044\u3002** 2\u756a\u76ee\u3067\u3001\u5ba2\u306e\u8a00\u3044\u65b9\u306e\u307e\u307e\u691c\u7d22\u3059\u308b\u3068\u3001\u5b9a\u578b\u6587\u306e\u540d\u524d\u306e\u8a9e\u3068\u4e00\u81f4\u3057\u307e\u305b\u3093\u3002**\u300c\u623b\u3055\u308c\u308b\u300d\u3067\u5f15\u3044\u3066\u3082\u300c\u30ed\u30b0\u30a4\u30f3\u300d\u306e\u5b9a\u578b\u6587\u306f\u51fa\u307e\u305b\u3093\u3002**\n\n**\uff08b\uff09\u904e\u53bb\u306e\u30c1\u30b1\u30c3\u30c8\u304b\u3089\u5f53\u3066\u308b\u9060\u56de\u308a\u3002** 3\u756a\u76ee\u30684\u756a\u76ee\u3067\u3001\u904e\u53bb\u306e\u8fd4\u4fe1\u3092\u8aad\u307f\u3001\u305d\u308c\u304c\u3069\u306e\u5b9a\u578b\u6587\u3092\u3082\u3068\u306b\u3057\u305f\u304b\u3092\u63a8\u3057\u91cf\u308a\u307e\u3059\u3002**\u8fd4\u4fe1\u306f\u62c5\u5f53\u304c\u66f8\u304d\u63db\u3048\u3066\u3044\u308b\u306e\u3067\u3001\u5143\u306e\u5b9a\u578b\u6587\u304c\u3059\u3050\u306b\u306f\u5206\u304b\u308a\u307e\u305b\u3093\u3002**\n\n**\uff08c\uff09\u7b54\u3048\u6f0f\u308c\u3002** \u554f\u3044\u5408\u308f\u305b\u306b\u8cea\u554f\u304c2\u3064\u3042\u308b\u3068\u3001\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u308b\u306e\u306f1\u3064\u3060\u3051\u306e\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002**\u6025\u3050\u3068\u3001\u3082\u30461\u3064\u306b\u7b54\u3048\u306a\u3044\u307e\u307e\u9001\u308a\u307e\u3059\u3002**\n\n**\uff08d\uff09\u62c5\u5f53\u306b\u3088\u308b\u5dee\u3002** \u540c\u3058\u554f\u3044\u5408\u308f\u305b\u306b\u3001\u62c5\u5f53\u306b\u3088\u3063\u3066\u5225\u306e\u5b9a\u578b\u6587\u304c\u5f53\u305f\u308a\u307e\u3059\u3002**\u53e4\u3044\u5b9a\u578b\u6587\u3092\u4f7f\u3044\u7d9a\u3051\u308b\u62c5\u5f53\u3082\u3044\u307e\u3059\u3002**","before_flow_steps":["\u62c5\u5f53\u304c\u30c1\u30b1\u30c3\u30c8\u3092\u958b\u304d\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u3092\u8aad\u3080","\u5b9a\u578b\u6587\u306e\u4e00\u89a7\u3092\u6a5f\u80fd\u540d\u3084\u30ad\u30fc\u30ef\u30fc\u30c9\u3067\u691c\u7d22\u3059\u308b","\u898b\u3064\u304b\u3089\u306a\u3051\u308c\u3070\u3001\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u4f3c\u305f\u8a00\u8449\u3067\u691c\u7d22\u3057\u3001\u904e\u53bb\u306e\u8fd4\u4fe1\u3092\u8aad\u3080","\u904e\u53bb\u306e\u8fd4\u4fe1\u306b\u8fd1\u3044\u5b9a\u578b\u6587\u3092\u63a2\u3057\u76f4\u3059","\u5b9a\u578b\u6587\u3092\u5f53\u3066\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5408\u308f\u305b\u3066\u540d\u524d\u30fb\u6a5f\u80fd\u30fb\u624b\u9806\u306e\u90e8\u5206\u3092\u66f8\u304d\u63db\u3048\u308b","\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u8cea\u554f\u304c\u3042\u308c\u3070\u3001\u624b\u9806\u66f8\u3092\u898b\u3066\u66f8\u304d\u8db3\u3059","\u8fd4\u4fe1\u3092\u9001\u308b"],"after_flow":"1. **\u3010\u81ea\u52d5\u3011** \u6bce\u6669\u3001\u5b9a\u578b\u6587\u306e\u4e00\u89a7\u3068\u3001\u524d\u306e\u65e5\u306b\u89e3\u6c7a\u3057\u305f\u30c1\u30b1\u30c3\u30c8\u3092\u53d6\u308a\u8fbc\u307f\u3001\u57cb\u3081\u8fbc\u307f\u306e\u5024\u3092\u4ed8\u3051\u3066\u7d22\u5f15\u306b\u5165\u308c\u308b\n2. **\u3010\u81ea\u52d5\u3011** \u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u6700\u5f8c\u306e\u516c\u958b\u306e\u8fd4\u4fe1\u3092\u3001\u5b9a\u578b\u6587\u306e\u7d22\u5f15\u306b\u5f53\u3066\u3066\u3001\u3082\u3068\u306b\u306a\u3063\u305f\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3092\u4ed8\u3051\u308b\n3. **\u3010\u81ea\u52d5\u3011** 5\u5206\u3054\u3068\u306b\u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u3092\u53d6\u308a\u8fbc\u307f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u304b\u3089\u500b\u4eba\u306e\u60c5\u5831\u3092\u4f0f\u305b\u308b\n4. **\u3010\u81ea\u52d5\u3011** OpenSearch \u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u691c\u7d22\u304c\u3001\u5b9a\u578b\u6587\u3068\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u3001\u8a9e\u306e\u4e00\u81f4\u3068\u610f\u5473\u306e\u8fd1\u3055\u3067\u5f15\u304f\n5. **\u3010\u81ea\u52d5\u3011** \u751f\u6210AI\u304c\u3001\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3054\u3068\u306b\u3001\u66f8\u304d\u63db\u3048\u308b\u70b9\u3068\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u3092\u66f8\u304f\n6. **\u3010\u81ea\u52d5\u3011** Lambda \u304c\u5019\u88dc\u3092\u30c1\u30b1\u30c3\u30c8\u306e\u5185\u90e8\u30e1\u30e2\u306b\u66f8\u304f\n7. **\u3010\u4eba\u3011** \u62c5\u5f53\u304c\u5185\u90e8\u30e1\u30e2\u3092\u898b\u3066\u3001Zendesk \u306e\u753b\u9762\u3067\u5b9a\u578b\u6587\u3092\u9078\u3093\u3067\u5f53\u3066\u3001\u66f8\u304d\u63db\u3048\u3066\u8fd4\u4fe1\u3092\u4ed5\u4e0a\u3052\u308b\n8. **\u3010\u4eba\u3011** \u5019\u88dc\u304c\u5408\u308f\u306a\u304b\u3063\u305f\u3089\u3001\u5185\u90e8\u30e1\u30e2\u306e\u300c\u5408\u308f\u306a\u304b\u3063\u305f\u300d\u306e\u5370\u3092\u4ed8\u3051\u308b\n\n**2\u756a\u76ee\u304c\u3001\u904e\u53bb\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u751f\u304b\u3059\u5de5\u592b\u3067\u3059\u3002** \u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u306b\u306f\u3001\u3069\u306e\u5b9a\u578b\u6587\u3092\u3082\u3068\u306b\u8fd4\u4fe1\u3057\u305f\u304b\u304c\u6b8b\u3063\u3066\u3044\u306a\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002**\u6700\u5f8c\u306e\u8fd4\u4fe1\u306e\u6587\u3067\u5b9a\u578b\u6587\u306e\u7d22\u5f15\u3092\u5f15\u304d\u3001\u8fd1\u3044\u5b9a\u578b\u6587\u3092\u300c\u3082\u3068\u306b\u306a\u3063\u305f\u5019\u88dc\u300d\u3068\u3057\u3066\u6301\u305f\u305b\u307e\u3059\u3002** \u65b0\u3057\u3044\u554f\u3044\u5408\u308f\u305b\u304c\u904e\u53bb\u306e\u30c1\u30b1\u30c3\u30c8\u306b\u5f53\u305f\u308c\u3070\u3001\u305d\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u5b9a\u578b\u6587\u304c\u5019\u88dc\u306b\u52a0\u308f\u308a\u307e\u3059\u3002\n\n**7\u756a\u76ee\u3067\u5b9a\u578b\u6587\u3092\u5f53\u3066\u308b\u306e\u306f\u62c5\u5f53\u3067\u3059\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001Zendesk \u306e\u30de\u30af\u30ed\u306f**\u62c5\u5f53\u304c\u30c1\u30b1\u30c3\u30c8\u306b\u624b\u3067\u5f53\u3066\u308b\u3082\u306e**\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u3053\u306e\u69cb\u6210\u304b\u3089\u30c1\u30b1\u30c3\u30c8\u306b\u5b9a\u578b\u6587\u3092\u5f53\u3066\u305f\u308a\u3001\u8fd4\u4fe1\u3092\u9001\u3063\u305f\u308a\u306f\u3057\u307e\u305b\u3093\u3002**","after_flow_steps":["**\u3010\u81ea\u52d5\u3011** \u6bce\u6669\u3001\u5b9a\u578b\u6587\u306e\u4e00\u89a7\u3068\u3001\u524d\u306e\u65e5\u306b\u89e3\u6c7a\u3057\u305f\u30c1\u30b1\u30c3\u30c8\u3092\u53d6\u308a\u8fbc\u307f\u3001\u57cb\u3081\u8fbc\u307f\u306e\u5024\u3092\u4ed8\u3051\u3066\u7d22\u5f15\u306b\u5165\u308c\u308b","**\u3010\u81ea\u52d5\u3011** \u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u6700\u5f8c\u306e\u516c\u958b\u306e\u8fd4\u4fe1\u3092\u3001\u5b9a\u578b\u6587\u306e\u7d22\u5f15\u306b\u5f53\u3066\u3066\u3001\u3082\u3068\u306b\u306a\u3063\u305f\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3092\u4ed8\u3051\u308b","**\u3010\u81ea\u52d5\u3011** 5\u5206\u3054\u3068\u306b\u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u3092\u53d6\u308a\u8fbc\u307f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u304b\u3089\u500b\u4eba\u306e\u60c5\u5831\u3092\u4f0f\u305b\u308b","**\u3010\u81ea\u52d5\u3011** OpenSearch \u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u691c\u7d22\u304c\u3001\u5b9a\u578b\u6587\u3068\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u3001\u8a9e\u306e\u4e00\u81f4\u3068\u610f\u5473\u306e\u8fd1\u3055\u3067\u5f15\u304f","**\u3010\u81ea\u52d5\u3011** \u751f\u6210AI\u304c\u3001\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3054\u3068\u306b\u3001\u66f8\u304d\u63db\u3048\u308b\u70b9\u3068\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u3092\u66f8\u304f","**\u3010\u81ea\u52d5\u3011** Lambda \u304c\u5019\u88dc\u3092\u30c1\u30b1\u30c3\u30c8\u306e\u5185\u90e8\u30e1\u30e2\u306b\u66f8\u304f","**\u3010\u4eba\u3011** \u62c5\u5f53\u304c\u5185\u90e8\u30e1\u30e2\u3092\u898b\u3066\u3001Zendesk \u306e\u753b\u9762\u3067\u5b9a\u578b\u6587\u3092\u9078\u3093\u3067\u5f53\u3066\u3001\u66f8\u304d\u63db\u3048\u3066\u8fd4\u4fe1\u3092\u4ed5\u4e0a\u3052\u308b","**\u3010\u4eba\u3011** \u5019\u88dc\u304c\u5408\u308f\u306a\u304b\u3063\u305f\u3089\u3001\u5185\u90e8\u30e1\u30e2\u306e\u300c\u5408\u308f\u306a\u304b\u3063\u305f\u300d\u306e\u5370\u3092\u4ed8\u3051\u308b"],"architecture":"```\nZendesk\uff08\u5b9a\u578b\u6587\u30fb\u30c1\u30b1\u30c3\u30c8\u30fb\u30b3\u30e1\u30f3\u30c8\uff09\n \u25bc\u3010\u30c8\u30ea\u30ac\u30fc\u3011\u6bce\u6669\u306e\u53d6\u308a\u8fbc\u307f\uff0f5\u5206\u3054\u3068\u306e\u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u306e\u53d6\u308a\u8fbc\u307f\nAWS Lambda \u2500\u2500 \u5b9a\u578b\u6587\u3068\u30c1\u30b1\u30c3\u30c8\u3092\u53d6\u308a\u51fa\u3057\u3001\u500b\u4eba\u306e\u60c5\u5831\u3092\u4f0f\u305b\u308b\n \u251c\u2500\u2500\u25b6 Cohere Embed Multilingual\uff08Amazon Bedrock\uff09\u2500\u2500 \u57cb\u3081\u8fbc\u307f\u306e\u5024\n \u25bc\nAmazon OpenSearch Service\n \u2502 \u5b9a\u578b\u6587\u306e\u7d22\u5f15\uff1a\u756a\u53f7\u30fb\u540d\u524d\u30fb\u672c\u6587\uff08kuromoji\uff09\u30fb\u57cb\u3081\u8fbc\u307f\u30fb\u6a5f\u80fd\u30fb\u30d7\u30e9\u30f3\u30fb\u6709\u52b9\u304b\n \u2502 \u30c1\u30b1\u30c3\u30c8\u306e\u7d22\u5f15\uff1a\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u30fb\u6700\u5f8c\u306e\u8fd4\u4fe1\u30fb\u57cb\u3081\u8fbc\u307f\u30fb\u3082\u3068\u306b\u306a\u3063\u305f\u5b9a\u578b\u6587\u306e\u5019\u88dc\n \u2502 \u691c\u7d22\u306e\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\uff1anormalization-processor\uff08min_max\u3001\u91cd\u307f\uff09\n \u25bc\nAWS Lambda\n \u251c\u2500\u2500\u25b6 OpenSearch \u2500\u2500 \u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u691c\u7d22\uff08\u8a9e\u306e\u4e00\u81f4\uff0bk-NN\uff09\n \u251c\u2500\u2500\u25b6 Claude\uff08Amazon Bedrock\uff09\u2500\u2500 \u66f8\u304d\u63db\u3048\u308b\u70b9\u3068\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\n \u251c\u2500\u2500\u25b6 Zendesk \u2500\u2500 \u5b9a\u578b\u6587\u3092\u5f53\u3066\u305f\u5f8c\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u898b\u3048\u65b9\u3092\u53d6\u308b\uff08\u30c1\u30b1\u30c3\u30c8\u306f\u5909\u3048\u306a\u3044\uff09\n \u25bc\nZendesk \u306e\u30c1\u30b1\u30c3\u30c8\u306e\u5185\u90e8\u30e1\u30e2 \u2500\u2500\u3010\u4eba\u3011\u5b9a\u578b\u6587\u3092\u9078\u3093\u3067\u5f53\u3066\u3001\u8fd4\u4fe1\u3092\u4ed5\u4e0a\u3052\u308b\n```\n\n| \u5f79\u5272 | \u60f3\u5b9a\u3059\u308b\u88fd\u54c1 | \u4ee3\u66ff\u5019\u88dc |\n|:--|:--|:--|\n| \u691c\u7d22\u57fa\u76e4 | Amazon OpenSearch Service\uff08hybrid\u3001normalization-processor\u3001k-NN\u3001kuromoji\uff09 | Azure AI Search\u3001Vertex AI Search\uff08Agent Search\uff09 |\n| \u57cb\u3081\u8fbc\u307f | Cohere Embed Multilingual\uff08Amazon Bedrock\uff09 | Amazon Titan Text Embeddings V2 |\n| \u751f\u6210AI | Claude\uff08Amazon Bedrock \u306e Converse API\u3001\u69cb\u9020\u5316\u51fa\u529b\uff09 | Azure OpenAI\uff08Microsoft Foundry\uff09\u3001OpenAI API |\n| \u9023\u643a | AWS Lambda\uff08\u53d6\u308a\u8fbc\u307f\u3001\u4f0f\u305b\u5b57\u3001\u691c\u7d22\u306e\u547c\u3073\u51fa\u3057\u3001\u5185\u90e8\u30e1\u30e2\u306e\u66f8\u304d\u8fbc\u307f\uff09 | AWS Step Functions |\n| \u4fdd\u7ba1 | Amazon S3\uff08\u53d6\u308a\u8fbc\u307f\u306e\u5199\u3057\u3001\u5019\u88dc\u3068\u62c5\u5f53\u306e\u5370\u306e\u8a18\u9332\uff09 | \u793e\u5185\u306e\u30d5\u30a1\u30a4\u30eb\u30b5\u30fc\u30d0\u30fc |\n\n**Zendesk \u306e\u5b9a\u578b\u6587\u306f\u3001\u3053\u306e\u69cb\u6210\u304b\u3089\u66f8\u304d\u63db\u3048\u307e\u305b\u3093\u3002** \u66f8\u304d\u8fbc\u3080\u306e\u306f\u30c1\u30b1\u30c3\u30c8\u306e\u5185\u90e8\u30e1\u30e2\u3060\u3051\u3067\u3059\u3002\n\n**\u57cb\u3081\u8fbc\u307f\u306b\u306f\u3001Bedrock \u306e Cohere Embed Multilingual \u3092\u4f7f\u3044\u307e\u3059\u3002** AWS \u306e\u516c\u5f0f\u306e\u30e2\u30c7\u30eb\u306e\u8aac\u660e\u3067\u306f\u3001100\u3092\u8d85\u3048\u308b\u8a00\u8a9e\u306b\u5bfe\u5fdc\u3059\u308b\u591a\u8a00\u8a9e\u306e\u57cb\u3081\u8fbc\u307f\u306e\u30e2\u30c7\u30eb\u3067\u3001\u30e2\u30c7\u30eb\u306e ID \u306f `cohere.embed-multilingual-v3`\u3001\u6587\u8108\u306e\u9577\u3055\u306f512\u30c8\u30fc\u30af\u30f3\u3001\u6771\u4eac\u30ea\u30fc\u30b8\u30e7\u30f3\u3067\u3082\u4f7f\u3048\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u65e5\u672c\u8a9e\u306e\u500b\u5225\u306e\u5bfe\u5fdc\u306f\u660e\u8a18\u3055\u308c\u3066\u3044\u306a\u3044\u306e\u3067\u3001\u81ea\u793e\u306e\u30c1\u30b1\u30c3\u30c8\u3067\u8a66\u3057\u3066\u304b\u3089\u6c7a\u3081\u307e\u3059\u3002** AWS Marketplace \u3092\u901a\u3058\u3066\u8acb\u6c42\u3055\u308c\u308b\u4ed6\u793e\u306e\u30e2\u30c7\u30eb\u3067\u3042\u308b\u3053\u3068\u3082\u3001\u5951\u7d04\u306e\u78ba\u8a8d\u306b\u5165\u308c\u307e\u3059\u3002","implementation_steps":"### \u30c8\u30ea\u30ac\u30fc\n\n**\u8d77\u70b9\u306f3\u3064\u3042\u308a\u307e\u3059\u3002\u6bce\u6669\u306e\u5b9a\u578b\u6587\u3068\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u53d6\u308a\u8fbc\u307f\u30015\u5206\u3054\u3068\u306e\u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u306e\u53d6\u308a\u8fbc\u307f\u3001\u62c5\u5f53\u306e\u300c\u5408\u308f\u306a\u304b\u3063\u305f\u300d\u306e\u5370\u3067\u3059\u3002**\n\n\u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u306f\u3001Zendesk \u306e\u5897\u5206\u306e\u66f8\u304d\u51fa\u3057\uff08Incremental Ticket Export\uff09\u30675\u5206\u3054\u3068\u306b\u53d6\u308a\u307e\u3059\u3002\u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u5897\u5206\u306e\u66f8\u304d\u51fa\u3057\u306f**1\u5206\u3042\u305f\u308a10\u56de\u307e\u3067**\u547c\u3079\u3001**\u76f4\u8fd1\u306e1\u5206\u306e\u30c7\u30fc\u30bf\u306f\u8fd4\u3055\u306a\u3044**\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u554f\u3044\u5408\u308f\u305b\u304c\u5c4a\u3044\u3066\u304b\u3089\u5185\u90e8\u30e1\u30e2\u304c\u4ed8\u304f\u307e\u3067\u3001\u6570\u5206\u306e\u9045\u308c\u304c\u3042\u308b\u3053\u3068\u3092\u62c5\u5f53\u306b\u4f1d\u3048\u307e\u3059\u3002**\n\n\u53d6\u3063\u305f\u30c1\u30b1\u30c3\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u30b3\u30e1\u30f3\u30c8\u306e\u4e00\u89a7\u3067\u53d6\u308a\u307e\u3059\u3002\u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u30b3\u30e1\u30f3\u30c8\u306e\u4e00\u89a7\u306f1\u30da\u30fc\u30b8\u6700\u5927100\u4ef6\u3067\u3001\u30b3\u30e1\u30f3\u30c8\u3054\u3068\u306b `plain_body`\uff08\u6587\u5b57\u3060\u3051\u306e\u672c\u6587\uff09\u3068\u3001\u516c\u958b\u304b\u5185\u90e8\u30e1\u30e2\u304b\u3092\u8868\u3059 `public` \u3092\u6301\u3064\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u306f\u6700\u521d\u306e\u516c\u958b\u306e\u30b3\u30e1\u30f3\u30c8\u306e `plain_body` \u304b\u3089\u53d6\u308a\u307e\u3059\u3002**\n\n\u5b9a\u578b\u6587\u306f\u3001\u6bce\u6669\u3001\u5b9a\u578b\u6587\u306e\u4e00\u89a7\uff08List Macros\uff09\u3067\u53d6\u308a\u307e\u3059\u3002\u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f1\u30da\u30fc\u30b8\u6700\u5927100\u4ef6\u3067\u3001`only_viewable` \u3092 `true` \u306b\u3059\u308b\u3068\u30c1\u30b1\u30c3\u30c8\u306b\u5f53\u3066\u3089\u308c\u308b\u5b9a\u578b\u6587\u3060\u3051\u306b\u7d5e\u308c\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**`active` \u304c `false` \u306e\u5b9a\u578b\u6587\u306f\u3001\u7d22\u5f15\u306b\u6b8b\u3057\u305f\u307e\u307e\u691c\u7d22\u304b\u3089\u5916\u3057\u307e\u3059\u3002**\n\n### \u5165\u529b\u30c7\u30fc\u30bf\n\n| \u30c7\u30fc\u30bf | \u4e2d\u8eab | \u53d6\u5f97\u5143 |\n|:--|:--|:--|\n| \u65b0\u3057\u3044\u554f\u3044\u5408\u308f\u305b | \u30c1\u30b1\u30c3\u30c8\u306e\u756a\u53f7\u3001\u4ef6\u540d\u3001\u6700\u521d\u306e\u516c\u958b\u306e\u30b3\u30e1\u30f3\u30c8\u306e\u672c\u6587\u3001\u5951\u7d04\u306e\u30d7\u30e9\u30f3\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u7d4c\u8def | Zendesk |\n| \u5b9a\u578b\u6587 | \u756a\u53f7\u3001\u540d\u524d\u3001\u672c\u6587\uff08\u30b3\u30e1\u30f3\u30c8\u306b\u5165\u308b\u6587\uff09\u3001\u6709\u52b9\u304b\u3001\u30ab\u30c6\u30b4\u30ea\u3001\u4f7f\u308f\u308c\u305f\u56de\u6570\uff08\u76f4\u8fd130\u65e5\uff09 | Zendesk \u306e\u5b9a\u578b\u6587\u306e\u4e00\u89a7 |\n| \u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8 | \u4ef6\u540d\u3001\u6700\u521d\u306e\u554f\u3044\u5408\u308f\u305b\u3001\u6700\u5f8c\u306e\u516c\u958b\u306e\u8fd4\u4fe1\u3001\u89e3\u6c7a\u306e\u65e5\u3001\u6e80\u8db3\u5ea6\u306e\u8a55\u4fa1 | Zendesk |\n| \u6a5f\u80fd\u3068\u30d7\u30e9\u30f3\u306e\u8868 | \u6a5f\u80fd\u540d\u306e\u8a00\u3044\u63db\u3048\uff08\u300c2FA\u300d\u300c\u4e8c\u6bb5\u968e\u8a8d\u8a3c\u300d\u300c\u30ef\u30f3\u30bf\u30a4\u30e0\u30d1\u30b9\u30ef\u30fc\u30c9\u300d\uff09\u3001\u30d7\u30e9\u30f3\u3054\u3068\u306b\u4f7f\u3048\u308b\u6a5f\u80fd | \u30b5\u30dd\u30fc\u30c8\u306e\u62c5\u5f53\u3067\u4f5c\u308b\u8868 |\n\n**\u8cea\u3092\u6c7a\u3081\u308b\u306e\u306f\u3001\u5b9a\u578b\u6587\u306e\u4e2d\u8eab\u3067\u3059\u3002** \u53e4\u3044\u624b\u9806\u306e\u5b9a\u578b\u6587\u304c\u6709\u52b9\u306e\u307e\u307e\u6b8b\u3063\u3066\u3044\u308b\u3068\u3001**\u691c\u7d22\u306f\u305d\u308c\u3082\u6b63\u3057\u304f\u898b\u3064\u3051\u307e\u3059\u3002** \u53d6\u308a\u8fbc\u307f\u306e\u3068\u304d\u306b\u3001\u6700\u7d42\u306e\u66f4\u65b0\u304b\u30891\u5e74\u3092\u8d85\u3048\u305f\u5b9a\u578b\u6587\u3092\u4e00\u89a7\u306b\u3057\u3066\u3001\u5b9a\u578b\u6587\u306e\u62c5\u5f53\u306b\u898b\u76f4\u3057\u3092\u983c\u307f\u307e\u3059\u3002\n\n**\u5b9a\u578b\u6587\u306e\u4f7f\u308f\u308c\u305f\u56de\u6570\u306f\u3001\u5019\u88dc\u306e\u4e26\u3073\u306e\u53c2\u8003\u306b\u51fa\u3057\u307e\u3059\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u5b9a\u578b\u6587\u306e\u4e00\u89a7\u306b\u76f4\u8fd11\u6642\u9593\u30fb24\u6642\u9593\u30fb7\u65e5\u30fb30\u65e5\u306e\u4f7f\u308f\u308c\u305f\u56de\u6570\u3092\u5408\u308f\u305b\u3066\u53d6\u308b\u6307\u5b9a\uff08sideload\uff09\u304c\u3042\u308a\u3001**Support Professional \u304b Suite Growth \u4ee5\u4e0a\u306e\u30d7\u30e9\u30f3\u3067\u4f7f\u3048\u308b**\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\n\n### \u30c7\u30fc\u30bf\u306e\u53d6\u5f97\u65b9\u6cd5\n\n| \u53d6\u308b\u3082\u306e | \u3069\u3053\u304b\u3089 | \u3069\u3046\u53d6\u308b\u304b |\n|:--|:--|:--|\n| \u8a9e\u306e\u4e00\u81f4\u3059\u308b\u5b9a\u578b\u6587 | \u5b9a\u578b\u6587\u306e\u7d22\u5f15 | `match`\uff08`body`\u30fb`title`\u3002kuromoji\uff09 |\n| \u610f\u5473\u306e\u8fd1\u3044\u5b9a\u578b\u6587 | \u5b9a\u578b\u6587\u306e\u7d22\u5f15 | `knn`\uff08`body_vector`\uff09 |\n| \u4f3c\u305f\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8 | \u30c1\u30b1\u30c3\u30c8\u306e\u7d22\u5f15 | \u540c\u3058\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u691c\u7d22\u3092 `question_vector` \u3068 `question` \u306b |\n| \u6709\u52b9\u306a\u5b9a\u578b\u6587\u3068\u30d7\u30e9\u30f3\u306e\u7d5e\u308a\u8fbc\u307f | \u4e21\u65b9\u306e\u7d22\u5f15 | \u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u691c\u7d22\u306e `filter` |\n| \u5f53\u3066\u305f\u5f8c\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u898b\u3048\u65b9 | Zendesk | Show Ticket After Changes |\n\n**\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u691c\u7d22\u306f\u3001\u691c\u7d22\u306e\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u3067\u70b9\u6570\u3092\u305d\u308d\u3048\u3066\u304b\u3089\u5408\u308f\u305b\u307e\u3059\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001`hybrid` \u306f\u8907\u6570\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u70b9\u6570\u30921\u3064\u306b\u307e\u3068\u3081\u308b\u3082\u306e\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u306f\u6700\u59275\u3064\u3001\u70b9\u6570\u306f\u691c\u7d22\u306e\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u3067\u5408\u308f\u305b\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**normalization-processor \u306f\u3001\u8a9e\u306e\u691c\u7d22\u3068\u30d9\u30af\u30c8\u30eb\u306e\u691c\u7d22\u306e\u70b9\u6570\u306e\u5c3a\u5ea6\u304c\u9055\u3046\u305f\u3081\u3001\u5408\u308f\u305b\u308b\u524d\u306b\u305d\u308d\u3048\u308b**\u3082\u306e\u3068\u3055\u308c\u3001\u305d\u308d\u3048\u65b9\u306e\u65e2\u5b9a\u306f `min_max`\u3001\u5408\u308f\u305b\u65b9\u306e\u65e2\u5b9a\u306f `arithmetic_mean`\u3001`weights` \u3067\u554f\u3044\u5408\u308f\u305b\u3054\u3068\u306e\u91cd\u307f\u3092\u5408\u8a081\u3067\u6c7a\u3081\u3089\u308c\u307e\u3059\u3002\n\n```json\nPUT \/_search\/pipeline\/macro-hybrid\n{\n \"phase_results_processors\": [ { \"normalization-processor\": {\n \"normalization\": { \"technique\": \"min_max\" },\n \"combination\": { \"technique\": \"arithmetic_mean\",\n \"parameters\": { \"weights\": [0.4, 0.6] } } } } ]\n}\n\nGET \/macros\/_search?search_pipeline=macro-hybrid\n{\n \"size\": 5,\n \"_source\": [\"macro_id\", \"title\", \"category\", \"updated_at\", \"usage_30d\"],\n \"query\": { \"hybrid\": {\n \"filter\": { \"bool\": { \"filter\": [\n { \"term\": { \"active\": true } },\n { \"terms\": { \"plans\": [\"standard\"] } } ] } },\n \"queries\": [\n { \"match\": { \"body\": \"\u4e8c\u6bb5\u968e\u8a8d\u8a3c\u306e\u30b3\u30fc\u30c9\u304c\u5c4a\u304b\u305a\u30ed\u30b0\u30a4\u30f3\u3067\u304d\u306a\u3044\" } },\n { \"knn\": { \"body_vector\": { \"vector\": [0.012, -0.031], \"k\": 20 } } } ] } }\n}\n```\n\n**`hybrid` \u3092 `function_score` \u306e\u4e2d\u306b\u5165\u308c\u307e\u305b\u3093\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001`hybrid` \u306f\u691c\u7d22\u306e\u6700\u4e0a\u4f4d\u306b\u7f6e\u304f\u3082\u306e\u3067\u3001`function_score` \u306a\u3069\u306e\u5305\u3080\u554f\u3044\u5408\u308f\u305b\u306e\u4e2d\u306b\u5165\u308c\u308b\u3068**\u5b9f\u884c\u6642\u306e\u30a8\u30e9\u30fc\u306b\u306a\u308b\u304b\u3001\u305d\u308d\u3048\u308b\u51e6\u7406\u304c\u9ed9\u3063\u3066\u98db\u3070\u3055\u308c\u308b**\u3053\u3068\u304c\u3042\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u4f7f\u308f\u308c\u305f\u56de\u6570\u3067\u70b9\u6570\u3092\u4e0a\u3052\u305f\u304f\u306a\u308a\u307e\u3059\u304c\u3001\u70b9\u6570\u306b\u306f\u6df7\u305c\u305a\u3001\u753b\u9762\u306b\u56de\u6570\u3092\u4e26\u3079\u308b\u3060\u3051\u306b\u3057\u307e\u3059\u3002**\n\n**`min_max` \u306e\u6027\u8cea\u3092\u77e5\u3063\u3066\u304a\u304d\u307e\u3059\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u3054\u3068\u306b\u3001\u8fd4\u3063\u305f\u7d50\u679c\u306e\u4e2d\u306e\u6700\u5c0f\u3068\u6700\u5927\u30670\u301c1\u306b\u305d\u308d\u3048\u3001**\u6700\u3082\u70b9\u306e\u9ad8\u3044\u6587\u66f8\u304c\u5fc5\u305a1.0**\u306b\u306a\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u3069\u306e\u5019\u88dc\u3082\u9060\u3044\u554f\u3044\u5408\u308f\u305b\u3067\u3082\u3001\u4e00\u756a\u4e0a\u306f1.0\u306b\u306a\u308a\u307e\u3059\u3002** \u70b9\u6570\u306e\u9ad8\u3055\u3067\u300c\u5408\u3063\u3066\u3044\u308b\u300d\u3068\u5224\u65ad\u3057\u306a\u3044\u3067\u3001\u8a9e\u306e\u4e00\u81f4\u3068\u30d9\u30af\u30c8\u30eb\u306e\u4e21\u65b9\u306b\u5f53\u305f\u3063\u305f\u304b\u3001\u7247\u65b9\u3060\u3051\u304b\u3092\u5019\u88dc\u306b\u51fa\u3057\u307e\u3059\u3002\n\n**\u57cb\u3081\u8fbc\u307f\u306e\u5024\u306f\u3001\u53d6\u308a\u8fbc\u307f\u306e\u3068\u304d\u3068\u691c\u7d22\u306e\u3068\u304d\u3067 `input_type` \u3092\u5206\u3051\u307e\u3059\u3002** AWS \u306e\u516c\u5f0f\u30da\u30fc\u30b8\u3067\u306f\u3001Cohere Embed \u306e `input_type` \u306f\u3001\u30d9\u30af\u30c8\u30eb\u306e\u7d22\u5f15\u306b\u5165\u308c\u308b\u6587\u66f8\u306b\u306f `search_document`\u3001\u691c\u7d22\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u306f `search_query` \u3092\u4f7f\u3046\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\n\n### \u524d\u51e6\u7406\n\n1. **\u500b\u4eba\u306e\u60c5\u5831\u3092\u4f0f\u305b\u308b** \u2026 \u554f\u3044\u5408\u308f\u305b\u3068\u8fd4\u4fe1\u306e\u6587\u304b\u3089\u3001\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u30fb\u96fb\u8a71\u756a\u53f7\u30fb\u4eba\u306e\u540d\u524d\u30fb\u5951\u7d04\u306e\u756a\u53f7\u3092\u3001Lambda \u306e\u898f\u5247\u3067 `\uff3b\u30e1\u30fc\u30eb\uff3d` \u306a\u3069\u306b\u7f6e\u304d\u63db\u3048\u307e\u3059\n2. **\u7f72\u540d\u3068\u5f15\u7528\u3092\u5916\u3059** \u2026 \u30e1\u30fc\u30eb\u306e\u7f72\u540d\u3068\u3001\u524d\u306e\u8fd4\u4fe1\u306e\u5f15\u7528\u3092\u5916\u3057\u307e\u3059\n3. **\u9577\u3055\u3092\u305d\u308d\u3048\u308b** \u2026 \u57cb\u3081\u8fbc\u307f\u306f1\u4ef6512\u30c8\u30fc\u30af\u30f3\u307e\u3067\u306a\u306e\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u306f\u4ef6\u540d\u3068\u6700\u521d\u306e\u6bb5\u843d\u3092\u3001\u8fd4\u4fe1\u306f\u6700\u521d\u306e\u6bb5\u843d\u3068\u624b\u9806\u306e\u90e8\u5206\u3092\u57cb\u3081\u8fbc\u307f\u307e\u3059\n4. **\u6a5f\u80fd\u540d\u3092\u305d\u308d\u3048\u308b** \u2026 \u6a5f\u80fd\u3068\u30d7\u30e9\u30f3\u306e\u8868\u3067\u3001\u300c2FA\u300d\u300c\u4e8c\u6bb5\u968e\u8a8d\u8a3c\u300d\u3092\u540c\u3058\u8a9e\u306b\u3057\u3066\u8a9e\u306e\u691c\u7d22\u306e\u9805\u76ee\u306b\u8db3\u3057\u307e\u3059\n5. **\u5b9a\u578b\u6587\u306e\u672c\u6587\u3092\u53d6\u308a\u51fa\u3059** \u2026 \u5b9a\u578b\u6587\u306e `actions` \u306e\u3046\u3061\u3001\u30b3\u30e1\u30f3\u30c8\u306b\u5165\u308b\u6587\u3092\u672c\u6587\u306b\u3057\u307e\u3059\n6. **\u3082\u3068\u306b\u306a\u3063\u305f\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3092\u4ed8\u3051\u308b** \u2026 \u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u6700\u5f8c\u306e\u8fd4\u4fe1\u3067\u5b9a\u578b\u6587\u306e\u7d22\u5f15\u3092\u5f15\u304d\u3001\u4e0a\u4f4d\u306e\u5b9a\u578b\u6587\u306e\u756a\u53f7\u3092 `source_macros` \u306b\u6301\u305f\u305b\u307e\u3059\n\n**3\u756a\u76ee\u3067 `truncate` \u3092 `NONE` \u306b\u3057\u307e\u3059\u3002** AWS \u306e\u516c\u5f0f\u30da\u30fc\u30b8\u3067\u306f\u3001Cohere Embed \u306e `truncate` \u306f\u65e2\u5b9a\u304c `END` \u3067\u3001\u9577\u3059\u304e\u308b\u5165\u529b\u306f\u672b\u5c3e\u3092\u6368\u3066\u3066\u57cb\u3081\u8fbc\u307f\u3001`NONE` \u306b\u3059\u308b\u3068\u9577\u3059\u304e\u308b\u5165\u529b\u3067\u30a8\u30e9\u30fc\u3092\u8fd4\u3059\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u9ed9\u3063\u3066\u5207\u3089\u308c\u308b\u3068\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u809d\u5fc3\u306e\u90e8\u5206\u304c\u57cb\u3081\u8fbc\u307f\u306b\u5165\u3089\u306a\u3044\u307e\u307e\u691c\u7d22\u3055\u308c\u307e\u3059\u3002** \u30a8\u30e9\u30fc\u306b\u306a\u3063\u305f\u6587\u306f\u3001\u77ed\u304f\u3057\u3066\u304b\u3089\u5165\u308c\u76f4\u3057\u307e\u3059\u3002\n\n**6\u756a\u76ee\u306e\u5019\u88dc\u306f\u300c\u63a8\u3057\u305f\u300d\u3082\u306e\u3067\u3059\u3002** \u8fd4\u4fe1\u306f\u62c5\u5f53\u304c\u66f8\u304d\u63db\u3048\u3066\u3044\u308b\u306e\u3067\u3001\u3082\u3068\u306e\u5b9a\u578b\u6587\u3068\u4e00\u81f4\u3059\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002**\u753b\u9762\u306b\u306f\u300c\u904e\u53bb\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u8fd4\u4fe1\u306b\u8fd1\u3044\u5b9a\u578b\u6587\u300d\u3068\u51fa\u3057\u3001\u300c\u3053\u306e\u30c1\u30b1\u30c3\u30c8\u3067\u4f7f\u308f\u308c\u305f\u5b9a\u578b\u6587\u300d\u3068\u306f\u66f8\u304d\u307e\u305b\u3093\u3002**\n\n### AI\u306b\u4f55\u3092\u3055\u305b\u308b\u306e\u304b\n\n**AI\u306e\u4ed5\u4e8b\u306f1\u3064\u3067\u3059\u3002** \u691c\u7d22\u304c\u8fd4\u3057\u305f\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3054\u3068\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5408\u308f\u305b\u3066\u66f8\u304d\u63db\u3048\u308b\u70b9\u3068\u3001\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u3092\u66f8\u304f\u3053\u3068\u3067\u3059\u3002\n\n| \u3055\u305b\u308b\u3053\u3068 | \u3055\u305b\u306a\u3044\u3053\u3068 |\n|:--|:--|\n| \u5b9a\u578b\u6587\u306e\u4e2d\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5408\u308f\u305b\u3066\u5909\u3048\u308b\u90e8\u5206\uff08\u6a5f\u80fd\u540d\u30fb\u30d7\u30e9\u30f3\u30fb\u624b\u9806\u306e\u753b\u9762\u540d\uff09\u3092\u6319\u3052\u308b | \u5b9a\u578b\u6587\u306e\u5019\u88dc\u3092\u691c\u7d22\u306e\u7d50\u679c\u306e\u5916\u304b\u3089\u8db3\u3059\u3053\u3068 |\n| \u554f\u3044\u5408\u308f\u305b\u306b\u3042\u3063\u3066\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u8cea\u554f\u3092\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u306e\u307e\u307e\u6319\u3052\u308b | \u8fd4\u4fe1\u306e\u6587\u3092\u66f8\u304d\u4e0a\u3052\u308b\u3053\u3068 |\n| \u5019\u88dc\u3054\u3068\u306b\u3001\u8a9e\u306e\u4e00\u81f4\u3068\u30d9\u30af\u30c8\u30eb\u306e\u3069\u3061\u3089\u3067\u5f53\u305f\u3063\u305f\u304b\u3092\u5199\u3059 | \u8fd4\u91d1\u30fb\u6599\u91d1\u306e\u4f8b\u5916\u30fb\u969c\u5bb3\u306e\u539f\u56e0\u30fb\u4eca\u5f8c\u306e\u4e88\u5b9a\u3092\u7b54\u3048\u308b\u3053\u3068 |\n| \u78ba\u304b\u3081\u308b\u70b9\uff08\u5ba2\u306e\u30d7\u30e9\u30f3\u30fb\u6a29\u9650\u306a\u3069\uff09\u3092\u307e\u3068\u3081\u308b | \u3069\u306e\u5019\u88dc\u304c\u6b63\u3057\u3044\u304b\u3092\u6c7a\u3081\u308b\u3053\u3068 |\n\n**\u8fd4\u4fe1\u306e\u6587\u3092\u66f8\u304d\u4e0a\u3052\u3055\u305b\u306a\u3044\u306e\u304c\u3001\u3053\u306e\u69cb\u6210\u3067\u3044\u3061\u3070\u3093\u5927\u4e8b\u306a\u7dda\u3067\u3059\u3002** \u5b9a\u578b\u6587\u306f\u3001\u4f1a\u793e\u3068\u3057\u3066\u78ba\u304b\u3081\u305f\u8a00\u3044\u65b9\u3068\u624b\u9806\u304c\u5165\u3063\u305f\u6587\u3067\u3059\u3002**AI\u304c\u66f8\u304d\u76f4\u3057\u305f\u6587\u306f\u3001\u305d\u306e\u78ba\u304b\u3081\u3092\u901a\u3063\u3066\u3044\u307e\u305b\u3093\u3002** \u62c5\u5f53\u304c\u5b9a\u578b\u6587\u3092\u5f53\u3066\u3001\u66f8\u304d\u63db\u3048\u308b\u70b9\u306b\u6cbf\u3063\u3066\u76f4\u305b\u3070\u3001\u78ba\u304b\u3081\u305f\u6587\u304b\u3089\u5916\u308c\u305a\u306b\u6e08\u307f\u307e\u3059\u3002\n\n**\u4f1a\u793e\u3068\u3057\u3066\u306e\u5224\u65ad\u3092\u7b54\u3048\u3055\u305b\u306a\u3044\u306e\u3082\u540c\u3058\u7406\u7531\u3067\u3059\u3002** \u8fd4\u91d1\u3084\u6599\u91d1\u306e\u4f8b\u5916\u3001\u969c\u5bb3\u306e\u539f\u56e0\u306f\u3001\u5b9a\u578b\u6587\u306b\u66f8\u304b\u308c\u3066\u3044\u3066\u3082\u3001\u554f\u3044\u5408\u308f\u305b\u3054\u3068\u306b\u62c5\u5f53\u3084\u4e0a\u306e\u62c5\u5f53\u304c\u6c7a\u3081\u307e\u3059\u3002**\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u306b\u3053\u308c\u3089\u304c\u5165\u3063\u3066\u3044\u305f\u3089\u3001\u300c\u62c5\u5f53\u306e\u5224\u65ad\u304c\u5fc5\u8981\u300d\u3068\u66f8\u304b\u305b\u307e\u3059\u3002**\n\n### \u30d7\u30ed\u30f3\u30d7\u30c8\u307e\u305f\u306f\u6307\u793a\u5185\u5bb9\u306e\u4f8b\n\n```\n\u3042\u306a\u305f\u306f\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u30b5\u30dd\u30fc\u30c8\u3067\u3001\u62c5\u5f53\u304c\u56de\u7b54\u306e\u5b9a\u578b\u6587\u3092\u9078\u3076\u306e\u3092\u52a9\u3051\u308b\u7acb\u5834\u3067\u3059\u3002\n\u3010\u5019\u88dc\u3011\u306f\u691c\u7d22\u304c\u8fd4\u3057\u305f\u5b9a\u578b\u6587\u3067\u3059\u3002\u3010\u554f\u3044\u5408\u308f\u305b\u3011\u306f\u5ba2\u306e\u6587\u3067\u3001\u500b\u4eba\u306e\u60c5\u5831\u306f\u4f0f\u305b\u3066\u3042\u308a\u307e\u3059\u3002\n\n\u3010\u66f8\u304f\u3053\u3068\uff08\u5019\u88dc\u3054\u3068\uff09\u3011\n- macro_id: \u5019\u88dc\u306e\u756a\u53f7\u3002\u3010\u5019\u88dc\u3011\u306e\u756a\u53f7\u3092\u305d\u306e\u307e\u307e\u5199\u3059\n- edits: \u554f\u3044\u5408\u308f\u305b\u306b\u5408\u308f\u305b\u3066\u5909\u3048\u308b\u90e8\u5206\u3002\u5b9a\u578b\u6587\u306e\u4e2d\u306e\u6587\u3092\u300c\u300d\u3067\u5199\u3057\u3001\u4f55\u306b\u5909\u3048\u308b\u304b\u3092\n \u554f\u3044\u5408\u308f\u305b\u306e\u6587\u304b\u3089\u66f8\u304f\u3002\u554f\u3044\u5408\u308f\u305b\u306b\u66f8\u304b\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u300c\u78ba\u304b\u3081\u308b\u300d\u3068\u66f8\u304f\n- unanswered: \u554f\u3044\u5408\u308f\u305b\u306b\u3042\u3063\u3066\u3001\u3053\u306e\u5b9a\u578b\u6587\u304c\u7b54\u3048\u3066\u3044\u306a\u3044\u8cea\u554f\u3002\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u306e\u307e\u307e\u5199\u3059\n- needs_decision: unanswered \u306e\u3046\u3061\u3001\u8fd4\u91d1\u30fb\u6599\u91d1\u306e\u4f8b\u5916\u30fb\u969c\u5bb3\u306e\u539f\u56e0\u30fb\u4eca\u5f8c\u306e\u4e88\u5b9a\u306b\u95a2\u308f\u308b\u3082\u306e\n\n\u3010\u53b3\u5b88\u4e8b\u9805\u3011\n- \u3010\u5019\u88dc\u3011\u306b\u7121\u3044\u5b9a\u578b\u6587\u3092\u6319\u3052\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u8fd4\u4fe1\u306e\u6587\u3092\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002edits \u306f\u5909\u3048\u308b\u90e8\u5206\u306e\u6307\u6458\u3060\u3051\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u8fd4\u91d1\u30fb\u6599\u91d1\u306e\u4f8b\u5916\u30fb\u969c\u5bb3\u306e\u539f\u56e0\u30fb\u4eca\u5f8c\u306e\u4e88\u5b9a\u306b\u3064\u3044\u3066\u3001\u7b54\u3048\u3092\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u5019\u88dc\u306e\u9806\u4f4d\u3092\u5909\u3048\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u3069\u308c\u304c\u6b63\u3057\u3044\u304b\u3082\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u5ba2\u306e\u30d7\u30e9\u30f3\u3084\u6a29\u9650\u304c\u554f\u3044\u5408\u308f\u305b\u306b\u66f8\u304b\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u63a8\u3057\u91cf\u3089\u305a\u306b\u300c\u78ba\u304b\u3081\u308b\u300d\u3068\u66f8\u3044\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u554f\u3044\u5408\u308f\u305b\u3011{question}\n\u3010\u5019\u88dc\u3011{macros}\n\u3010\u4f3c\u305f\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3011{tickets}\n```\n\n**\u300c\u5b9a\u578b\u6587\u306e\u4e2d\u306e\u6587\u3092\u300c\u300d\u3067\u5199\u3059\u300d\u3092\u66f8\u304f\u306e\u306f\u3001\u7167\u5408\u306e\u305f\u3081\u3067\u3059\u3002** \u5199\u3057\u305f\u6587\u304c\u5b9a\u578b\u6587\u306e\u672c\u6587\u306b\u7121\u3051\u308c\u3070\u3001AI\u304c\u5b9a\u578b\u6587\u3092\u8a00\u3044\u63db\u3048\u305f\u304b\u3001\u5225\u306e\u5b9a\u578b\u6587\u3068\u6df7\u305c\u305f\u304b\u306e\u3069\u3061\u3089\u304b\u3067\u3059\u3002**Lambda \u304c\u672c\u6587\u3068\u7167\u3089\u3057\u3001\u7121\u3044\u6587\u306e\u6307\u6458\u306f\u5185\u90e8\u30e1\u30e2\u304b\u3089\u5916\u3057\u307e\u3059\u3002**\n\n### \u51fa\u529b\u5f62\u5f0f\n\n**Bedrock \u306e Converse API \u306e `outputConfig.textFormat` \u306b JSON \u30b9\u30ad\u30fc\u30de\u3092\u6e21\u3057\u3001\u6b21\u306e\u5f62\u3067\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002**\n\n```json\n{\n \"ticket_id\": 0,\n \"candidates\": [\n { \"macro_id\": 0, \"matched_by\": \"both | keyword | vector\",\n \"edits\": [ { \"quote\": \"\", \"change_to\": \"\" } ],\n \"unanswered\": [\"\"], \"needs_decision\": [\"\"] } ],\n \"similar_tickets\": [ { \"ticket_id\": 0, \"source_macros\": [0] } ],\n \"to_confirm\": [\"\"]\n}\n```\n\nAWS \u306e\u516c\u5f0f\u30da\u30fc\u30b8\u3067\u306f\u3001Converse API \u306e `outputConfig.textFormat` \u306b JSON \u30b9\u30ad\u30fc\u30de\u3092\u6e21\u3059\u3068\u5fdc\u7b54\u304c\u30b9\u30ad\u30fc\u30de\u306b\u6cbf\u3044\u3001`enum` \u304c\u4f7f\u3048\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u3059\u3079\u3066\u306e `object` \u306b `additionalProperties: false` \u304c\u8981\u308a\u3001\u4efb\u610f\u306e\u9805\u76ee\u306f\u5168\u4f53\u306712\u500b\u307e\u3067\u3067\u3059\u3002** `matched_by` \u306f `enum` \u3067\u7e1b\u308a\u3001Lambda \u304c\u691c\u7d22\u306e\u7d50\u679c\u304b\u3089\u5165\u308c\u305f\u5024\u3068\u7167\u3089\u3057\u307e\u3059\u3002\n\n**1\u3064\u76ee\u306e\u7406\u7531\u306f\u3001`macro_id` \u3068 `quote` \u3092\u7167\u5408\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002** `macro_id` \u304c\u691c\u7d22\u306e\u7d50\u679c\u306b\u7121\u3044\u3068\u304d\u3001`quote` \u304c\u5b9a\u578b\u6587\u306e\u672c\u6587\u306b\u7121\u3044\u3068\u304d\u306f\u3001\u305d\u306e\u5019\u88dc\u304b\u6307\u6458\u3092\u5916\u3057\u307e\u3059\u3002\n\n**2\u3064\u76ee\u306f\u3001\u5185\u90e8\u30e1\u30e2\u3092\u6c7a\u307e\u3063\u305f\u5f62\u3067\u66f8\u3051\u308b\u3053\u3068\u3067\u3059\u3002** \u5185\u90e8\u30e1\u30e2\u306f\u6b21\u306e\u5f62\u306b\u3057\u307e\u3059\u3002\n\n```\n\u3010\u5b9a\u578b\u6587\u306e\u5019\u88dc\u3011\uff08\u81ea\u52d5\u3002\u8fd4\u4fe1\u306e\u524d\u306b\u62c5\u5f53\u304c\u78ba\u304b\u3081\u3066\u304f\u3060\u3055\u3044\uff09\n1. \u30ed\u30b0\u30a4\u30f3_\u4e8c\u6bb5\u968e\u8a8d\u8a3c_\u30b3\u30fc\u30c9\u672a\u7740\uff08#1234\uff09\uff0f\u8a9e\u3068\u610f\u5473\u306e\u4e21\u65b9\u3067\u4e00\u81f4\uff0f\u76f4\u8fd130\u65e5 86\u56de\n \u66f8\u304d\u63db\u3048\uff1a\u300c\u7ba1\u7406\u753b\u9762\u306e\uff3b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\uff3d\u300d\u2192 \u554f\u3044\u5408\u308f\u305b\u306f\u30b9\u30de\u30db\u306e\u30a2\u30d7\u30ea\u304b\u3089\n \u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\uff1a\u300c\u6a5f\u7a2e\u3092\u5909\u3048\u305f\u5834\u5408\u306f\u3069\u3046\u306a\u308b\u304b\u300d\n2. \u2026\u2026\n\u3010\u4f3c\u305f\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3011#98765\uff08\u8fd4\u4fe1\u306b\u8fd1\u3044\u5b9a\u578b\u6587\uff1a#1234\uff09\n\u3010\u62c5\u5f53\u306e\u5224\u65ad\u304c\u5fc5\u8981\u3011\u306a\u3057\n```\n\n**\u5185\u90e8\u30e1\u30e2\u306f `public` \u3092 `false` \u306b\u3057\u305f\u30b3\u30e1\u30f3\u30c8\u3068\u3057\u3066\u66f8\u304d\u307e\u3059\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001\u30b3\u30e1\u30f3\u30c8\u306e `public` \u304c `false` \u306e\u3082\u306e\u306f\u5185\u90e8\u30e1\u30e2\u3067\u3059\u3002**\u5ba2\u306b\u898b\u3048\u308b\u30b3\u30e1\u30f3\u30c8\u3068\u3057\u3066\u66f8\u304b\u306a\u3044\u3053\u3068\u3092\u3001Lambda \u306e\u66f8\u304d\u8fbc\u307f\u306e\u51e6\u7406\u3067\u56fa\u5b9a\u3057\u307e\u3059\u3002**\n\n### \u30b7\u30b9\u30c6\u30e0\u9023\u643a\n\n| \u3064\u306a\u304e\u5148 | \u65b9\u5f0f | \u5185\u5bb9 |\n|:--|:--|:--|\n| Zendesk \u306e\u5b9a\u578b\u6587\u306e\u4e00\u89a7 | \u6bce\u6669\u306e\u53d6\u5f97\uff08\u8aad\u307f\u53d6\u308a\u306e\u307f\uff09 | \u5b9a\u578b\u6587\u306e\u672c\u6587\u3068\u4f7f\u308f\u308c\u305f\u56de\u6570 |\n| Zendesk \u306e\u30c1\u30b1\u30c3\u30c8 | \u5897\u5206\u306e\u66f8\u304d\u51fa\u3057\u3068\u30b3\u30e1\u30f3\u30c8\u306e\u4e00\u89a7\uff08\u8aad\u307f\u53d6\u308a\uff09 | \u65b0\u3057\u3044\u554f\u3044\u5408\u308f\u305b\u3068\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8 |\n| Zendesk \u306e\u5b9a\u578b\u6587\u306e\u898b\u3048\u65b9 | Show Ticket After Changes\uff08\u30c1\u30b1\u30c3\u30c8\u306f\u5909\u3048\u306a\u3044\uff09 | \u5f53\u3066\u305f\u5f8c\u306e\u4ef6\u540d\u30fb\u72b6\u614b\u30fb\u30b3\u30e1\u30f3\u30c8 |\n| Amazon Bedrock | Cohere Embed\uff0fConverse API\uff08Claude\uff09 | \u57cb\u3081\u8fbc\u307f\u3068\u3001\u66f8\u304d\u63db\u3048\u308b\u70b9\u306e\u6307\u6458 |\n| Amazon OpenSearch Service | Lambda \u304b\u3089\u306e\u767b\u9332\u30fb\u691c\u7d22 | \u5b9a\u578b\u6587\u3068\u30c1\u30b1\u30c3\u30c8\u306e\u7d22\u5f15\u3001\u691c\u7d22\u306e\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3 |\n| Zendesk \u306e\u30c1\u30b1\u30c3\u30c8\u306e\u5185\u90e8\u30e1\u30e2 | \u30c1\u30b1\u30c3\u30c8\u306e\u66f4\u65b0\uff08`public: false`\uff09 | \u5019\u88dc\u306e\u4e00\u89a7 |\n\n**\u5b9a\u578b\u6587\u3092\u5f53\u3066\u305f\u5f8c\u306e\u898b\u3048\u65b9\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u3092\u5909\u3048\u305a\u306b\u53d6\u308c\u307e\u3059\u3002** \u516c\u5f0f\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3001Show Ticket After Changes \u306f\u5b9a\u578b\u6587\u3092\u5f53\u3066\u305f\u5f8c\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u5168\u4f53\u3092\u8fd4\u3057\u3001**\u5b9f\u969b\u306b\u306f\u30c1\u30b1\u30c3\u30c8\u3092\u5909\u3048\u306a\u3044**\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002**\u5b9a\u578b\u6587\u304c\u72b6\u614b\u3084\u62c5\u5f53\u306e\u30b0\u30eb\u30fc\u30d7\u3082\u5909\u3048\u308b\u5834\u5408\u306f\u3001\u305d\u306e\u5909\u66f4\u3092\u5185\u90e8\u30e1\u30e2\u306b\u66f8\u304d\u6dfb\u3048\u307e\u3059\u3002** \u62c5\u5f53\u304c\u5f53\u3066\u305f\u3068\u304d\u306b\u3001\u601d\u308f\u306c\u5909\u66f4\u306b\u6c17\u3065\u3051\u307e\u3059\u3002\n\n### \u4eba\u9593\u306e\u78ba\u8a8d\n\n1. **\u5019\u88dc\u3092\u898b\u308b** \u2026 \u5185\u90e8\u30e1\u30e2\u306e\u5019\u88dc\u304b\u3089\u5b9a\u578b\u6587\u3092\u9078\u3073\u307e\u3059\u3002\u5408\u3046\u3082\u306e\u304c\u7121\u3051\u308c\u3070\u3001\u3044\u3064\u3082\u3069\u304a\u308a\u63a2\u3057\u307e\u3059\n2. **\u66f8\u304d\u63db\u3048\u308b\u70b9\u3092\u898b\u308b** \u2026 \u6307\u6458\u306b\u6cbf\u3063\u3066\u3001\u5b9a\u578b\u6587\u3092\u5f53\u3066\u305f\u5f8c\u306e\u6587\u3092\u76f4\u3057\u307e\u3059\n3. **\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u3092\u898b\u308b** \u2026 \u624b\u9806\u66f8\u3067\u7b54\u3048\u3092\u8db3\u3059\u304b\u3001\u4e0a\u306e\u62c5\u5f53\u306b\u56de\u3057\u307e\u3059\n4. **\u62c5\u5f53\u306e\u5224\u65ad\u304c\u5fc5\u8981\u306a\u70b9\u3092\u56de\u3059** \u2026 \u8fd4\u91d1\u30fb\u6599\u91d1\u306e\u4f8b\u5916\u30fb\u969c\u5bb3\u306e\u539f\u56e0\u306f\u3001\u6c7a\u307e\u3063\u305f\u62c5\u5f53\u306b\u56de\u3057\u307e\u3059\n5. **\u5370\u3092\u4ed8\u3051\u308b** \u2026 \u5019\u88dc\u304c\u5408\u308f\u306a\u304b\u3063\u305f\u3089\u300c\u5408\u308f\u306a\u304b\u3063\u305f\u300d\u306e\u5370\u3092\u4ed8\u3051\u307e\u3059\n\n**3\u756a\u76ee\u3092\u7701\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002** \u5b9a\u578b\u6587\u306f1\u3064\u306e\u8cea\u554f\u306b\u7b54\u3048\u308b\u6587\u3067\u3001**\u554f\u3044\u5408\u308f\u305b\u306e2\u3064\u76ee\u306e\u8cea\u554f\u306f\u3001\u5b9a\u578b\u6587\u3092\u5f53\u3066\u305f\u3060\u3051\u3067\u306f\u7b54\u3048\u3089\u308c\u3066\u3044\u307e\u305b\u3093\u3002**\n\n### \u4f8b\u5916\u51e6\u7406\n\n| \u8d77\u304d\u308b\u3053\u3068 | \u5bfe\u5fdc |\n|:--|:--|\n| \u5019\u88dc\u304c\u8a9e\u306e\u4e00\u81f4\u3060\u3051\u30fb\u30d9\u30af\u30c8\u30eb\u3060\u3051 | \u5185\u90e8\u30e1\u30e2\u306b\u300c\u7247\u65b9\u306e\u307f\u4e00\u81f4\u300d\u3068\u51fa\u3059 |\n| \u5408\u3046\u5b9a\u578b\u6587\u304c\u7121\u3044 | \u300c\u5019\u88dc\u306a\u3057\u300d\u3068\u66f8\u304d\u3001\u4f3c\u305f\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3060\u3051\u3092\u51fa\u3059 |\n| \u554f\u3044\u5408\u308f\u305b\u304c\u9577\u304f\u57cb\u3081\u8fbc\u307f\u3067\u30a8\u30e9\u30fc | \u4ef6\u540d\u3068\u6700\u521d\u306e\u6bb5\u843d\u306b\u77ed\u304f\u3057\u3066\u5165\u308c\u76f4\u3059 |\n| \u5897\u5206\u306e\u66f8\u304d\u51fa\u3057\u306e\u56de\u6570\u306e\u4e0a\u9650 | `Retry-After` \u306e\u5024\u3092\u5f85\u3063\u3066\u53d6\u308a\u76f4\u3059 |\n| \u7121\u52b9\u306b\u306a\u3063\u305f\u5b9a\u578b\u6587\u304c\u5019\u88dc\u306b\u51fa\u308b | `active` \u306e\u7d5e\u308a\u8fbc\u307f\u3092\u78ba\u304b\u3081\u308b\u3002\u53d6\u308a\u8fbc\u307f\u306e\u65e5\u4ed8\u3092\u78ba\u304b\u3081\u308b |\n| AI\u306e `quote` \u304c\u672c\u6587\u306b\u7121\u3044 | \u305d\u306e\u6307\u6458\u3092\u5916\u3059\u3002\u5168\u90e8\u5916\u308c\u305f\u3089\u5019\u88dc\u306e\u756a\u53f7\u3060\u3051\u3092\u51fa\u3059 |\n| \u69cb\u9020\u5316\u51fa\u529b\u304c\u8fd4\u3089\u306a\u3044 | \u691c\u7d22\u306e\u5019\u88dc\u306e\u756a\u53f7\u3068\u540d\u524d\u3060\u3051\u3092\u5185\u90e8\u30e1\u30e2\u306b\u66f8\u304f |\n\n**1\u884c\u76ee\u306e\u300c\u7247\u65b9\u306e\u307f\u4e00\u81f4\u300d\u306f\u3001\u898b\u843d\u3068\u3057\u306e\u591a\u3044\u5019\u88dc\u3067\u3059\u3002** \u30d9\u30af\u30c8\u30eb\u3060\u3051\u3067\u5f53\u305f\u3063\u305f\u5019\u88dc\u306f\u3001**\u8a00\u3044\u65b9\u306f\u8fd1\u3044\u304c\u5225\u306e\u6a5f\u80fd\u306e\u5b9a\u578b\u6587\u3067\u3042\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002**\n\n### \u4fdd\u5b58\u30fb\u30ed\u30b0\n\n- \u30c1\u30b1\u30c3\u30c8\u3054\u3068\u306e\u3001\u4f0f\u305b\u5b57\u306b\u3057\u305f\u554f\u3044\u5408\u308f\u305b\u306e\u6587\u3001\u691c\u7d22\u306e\u6761\u4ef6\u3001\u5019\u88dc\u3068\u70b9\u6570\u3068\u5f53\u305f\u3063\u305f\u9053\n- AI\u306e\u51fa\u529b\u3068\u3001\u7167\u5408\u3067\u5916\u3057\u305f\u6307\u6458\n- \u5185\u90e8\u30e1\u30e2\u306b\u66f8\u3044\u305f\u5185\u5bb9\u3068\u66f8\u3044\u305f\u6642\u523b\n- **\u62c5\u5f53\u304c\u9078\u3093\u3060\u5b9a\u578b\u6587\u3068\u300c\u5408\u308f\u306a\u304b\u3063\u305f\u300d\u306e\u5370**\n- \u691c\u7d22\u306e\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u306e\u91cd\u307f\u3068\u3001\u6a5f\u80fd\u3068\u30d7\u30e9\u30f3\u306e\u8868\u3092\u898b\u76f4\u3057\u305f\u65e5\u3068\u62c5\u5f53\n\n**4\u3064\u76ee\u304c\u3001\u91cd\u307f\u3068\u5b9a\u578b\u6587\u306e\u898b\u76f4\u3057\u306e\u6750\u6599\u3067\u3059\u3002** \u300c\u5408\u308f\u306a\u304b\u3063\u305f\u300d\u304c\u591a\u3044\u554f\u3044\u5408\u308f\u305b\u306e\u7a2e\u985e\u306f\u3001**\u5b9a\u578b\u6587\u304c\u8db3\u308a\u306a\u3044\u304b\u3001\u53e4\u3044\u304b\u306e\u3069\u3061\u3089\u304b\u3067\u3059\u3002**","minimal_setup":"1. \u5148\u6708\u306e\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u304b\u308950\u4ef6\u3092\u9078\u3076\uff08\u30d9\u30c6\u30e9\u30f3\u304c\u7b54\u3048\u305f\u3082\u306e\u3068\u3001\u65b0\u3057\u3044\u62c5\u5f53\u304c\u7b54\u3048\u305f\u3082\u306e\u3092\u6df7\u305c\u308b\uff09\n2. \u305d\u308c\u305e\u308c\u306b\u3064\u3044\u3066\u3001\u30d9\u30c6\u30e9\u30f3\u306b\u300c\u3069\u306e\u5b9a\u578b\u6587\u3092\u5f53\u3066\u308b\u304b\u300d\u3092\u66f8\u304d\u51fa\u3057\u3066\u3082\u3089\u3046\n3. \u5b9a\u578b\u6587\u306e\u4e00\u89a7\u3092\u66f8\u304d\u51fa\u3057\u300150\u4ef6\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u6587\uff08\u500b\u4eba\u306e\u60c5\u5831\u3092\u4f0f\u305b\u305f\u3082\u306e\uff09\u3068\u4e00\u7dd2\u306b\u624b\u5143\u306eAI\u30b5\u30fc\u30d3\u30b9\u306b\u6e21\u3059\n4. \u300c\u3053\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u8fd1\u3044\u5b9a\u578b\u6587\u3092\u3001\u4e00\u89a7\u306e\u4e2d\u304b\u30893\u3064\u307e\u3067\u756a\u53f7\u3067\u6319\u3052\u3066\u304f\u3060\u3055\u3044\u3002\u4e00\u89a7\u306b\u7121\u3044\u3082\u306e\u3092\u6319\u3052\u305a\u3001\u8fd4\u4fe1\u306e\u6587\u3092\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u300d\u3068\u6307\u793a\u3059\u308b\n5. \u30d9\u30c6\u30e9\u30f3\u306e\u7b54\u3048\u3068\u3001AI\u306e\u6319\u3052\u305f\u756a\u53f7\u3092\u7a81\u304d\u5408\u308f\u305b\u308b\n\n**5\u756a\u76ee\u3067\u4e00\u81f4\u304c\u5c11\u306a\u3051\u308c\u3070\u3001\u5b9a\u578b\u6587\u306e\u540d\u524d\u3068\u4e2d\u8eab\u306e\u6574\u7406\u304c\u5148\u3067\u3059\u3002**\n\n| \u51fa\u3066\u304d\u305f\u5185\u5bb9 | \u5224\u65ad |\n|:--|:--|\n| \u30d9\u30c6\u30e9\u30f3\u306e\u5b9a\u578b\u6587\u304c3\u3064\u306e\u4e2d\u306b\u5165\u3063\u305f | **OpenSearch \u306e\u7d22\u5f15\u306b\u9032\u3080** |\n| \u8fd4\u4fe1\u306e\u6587\u3092\u66f8\u3044\u305f\u30fb\u4e00\u89a7\u306b\u7121\u3044\u3082\u306e\u3092\u6319\u3052\u305f | \u6307\u793a\u306e\u66f8\u304d\u65b9\u3067\u76f4\u308b\u3002**\u69cb\u6210\u306f\u6709\u52b9** |\n| \u4f3c\u305f\u5b9a\u578b\u6587\u304c\u591a\u3059\u304e\u3066\u6c7a\u307e\u3089\u306a\u3044 | **\u5b9a\u578b\u6587\u306e\u6574\u7406\u304c\u5148** |","minimal_setup_short":"\u624b\u5143\u306eAI\u30b5\u30fc\u30d3\u30b9\u306b\u5b9a\u578b\u6587\u306e\u4e00\u89a7\u3068\u554f\u3044\u5408\u308f\u305b\u3092\u6e21\u3057\u3001\u8fd1\u3044\u5b9a\u578b\u6587\u3092\u6319\u3052\u3055\u305b\u308b \uff0f \u5019\u88dc\u306e\u898b\u5f53\u4ed8\u3051","semi_auto_setup":"\u4e0a\u8a18\uff0bOpenSearch \u306b\u5b9a\u578b\u6587\u3068\u30c1\u30b1\u30c3\u30c8\u306e\u7d22\u5f15\u3092\u4f5c\u308a\u3001\u62c5\u5f53\u304c\u753b\u9762\u3067\u691c\u7d22\u3059\u308b \uff0f \u5b9a\u578b\u6587\u306e\u691c\u7d22","full_setup":"\u4e0a\u8a18\uff0b\u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u306e\u53d6\u308a\u8fbc\u307f\u3001\u66f8\u304d\u63db\u3048\u308b\u70b9\u3068\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u3001\u5185\u90e8\u30e1\u30e2\u3078\u306e\u66f8\u304d\u8fbc\u307f \uff0f \u554f\u3044\u5408\u308f\u305b\u304b\u3089\u5019\u88dc\u306e\u5185\u90e8\u30e1\u30e2\u307e\u3067","level_note":"**\u534a\u81ea\u52d5\u5316\u3067\u30011\u4ef66\u5206\u304c4\u5206\u7a0b\u5ea6\u306b\u306a\u308a\u307e\u3059\u3002** \u5b9a\u578b\u6587\u3092\u63a2\u3059\u6642\u9593\u306f\u6e1b\u308a\u307e\u3059\u304c\u3001\u62c5\u5f53\u304c\u691c\u7d22\u3092\u6295\u3052\u308b\u624b\u9593\u3068\u3001\u66f8\u304d\u63db\u3048\u308b\u70b9\u3092\u63a2\u3059\u4f5c\u696d\u304c\u6b8b\u308a\u307e\u3059\u3002**\u672c\u683c\u69cb\u6210\u30672\u5206\u306b\u306a\u308a\u3001\u3053\u306e\u6bb5\u968e\u304c\u672c\u8a18\u4e8b\u306e\u60f3\u5b9a\u3067\u3059\u3002**\n**\u6bb5\u968e\u3092\u98db\u3070\u3055\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002** \u534a\u81ea\u52d5\u5316\u30921\u304b\u6708\u4f7f\u3046\u3068\u3001\u30d9\u30af\u30c8\u30eb\u3060\u3051\u3067\u5f53\u305f\u308b\u5019\u88dc\u304c\u5408\u3063\u3066\u3044\u308b\u304b\u3001\u91cd\u307f\u3092\u3069\u3046\u3059\u308b\u304b\u304c\u5206\u304b\u308a\u307e\u3059\u3002**\u91cd\u307f\u3092\u6c7a\u3081\u3066\u304b\u3089\u5185\u90e8\u30e1\u30e2\u306b\u66f8\u304f\u6bb5\u968e\u306b\u9032\u307f\u307e\u3059\u3002**","troubleshooting":"| \u554f\u984c | \u5bfe\u7b56 |\n|:--|:--|\n| \u70b9\u6570\u3092\u4e0a\u3052\u3088\u3046\u3068 `function_score` \u306b\u5165\u308c\u308b | `hybrid` \u306f\u6700\u4e0a\u4f4d\u306b\u7f6e\u304f\u3002\u5305\u3080\u3068\u30a8\u30e9\u30fc\u304b\u3001\u305d\u308d\u3048\u308b\u51e6\u7406\u304c\u9ed9\u3063\u3066\u98db\u3076 |\n| \u4e00\u756a\u4e0a\u306e\u5019\u88dc\u306e\u70b9\u6570\u304c\u5fc5\u305a\u9ad8\u304f\u898b\u3048\u308b | `min_max` \u3067\u306f\u6700\u3082\u70b9\u306e\u9ad8\u3044\u6587\u66f8\u304c1.0\u306b\u306a\u308b\u3002\u5f53\u305f\u3063\u305f\u9053\u3092\u51fa\u3059 |\n| \u9577\u3044\u554f\u3044\u5408\u308f\u305b\u306e\u672b\u5c3e\u304c\u57cb\u3081\u8fbc\u307f\u306b\u5165\u3089\u306a\u3044 | `truncate` \u306e\u65e2\u5b9a\u306f `END`\u3002`NONE` \u306b\u3057\u3066\u77ed\u304f\u3057\u3066\u304b\u3089\u5165\u308c\u308b |\n| \u6587\u66f8\u3068\u554f\u3044\u5408\u308f\u305b\u3067\u540c\u3058 `input_type` \u3092\u4f7f\u3046 | \u6587\u66f8\u306f `search_document`\u3001\u554f\u3044\u5408\u308f\u305b\u306f `search_query` |\n| \u5185\u90e8\u30e1\u30e2\u304c\u5ba2\u306b\u898b\u3048\u308b | `public: false` \u3092\u66f8\u304d\u8fbc\u307f\u306e\u51e6\u7406\u3067\u56fa\u5b9a\u3059\u308b |\n| \u53e4\u3044\u5b9a\u578b\u6587\u304c\u5019\u88dc\u306b\u51fa\u308b | `active` \u3067\u7d5e\u308a\u3001\u66f4\u65b0\u304b\u30891\u5e74\u3092\u8d85\u3048\u305f\u5b9a\u578b\u6587\u3092\u898b\u76f4\u3059 |\n| AI\u304c\u8fd4\u4fe1\u306e\u6587\u3092\u66f8\u304f | \u66f8\u304b\u305b\u306a\u3044\u3002`quote` \u3092\u672c\u6587\u3068\u7167\u5408\u3059\u308b |\n\n**\u4e0a\u306e4\u884c\u306f\u3001\u691c\u7d22\u304c\u304d\u308c\u3044\u306b\u52d5\u3044\u3066\u3044\u308b\u3088\u3046\u306b\u898b\u3048\u3066\u8d77\u304d\u308b\u5931\u6557\u3067\u3059\u3002** **\u7b2c8\u7ae0\u306e50\u4ef6\u3067\u3001\u30d9\u30c6\u30e9\u30f3\u306e\u5b9a\u578b\u6587\u304c\u5019\u88dc\u306b\u5165\u308b\u304b\u3092\u5fc5\u305a\u898b\u3066\u304f\u3060\u3055\u3044\u3002**","governance_notes":"**\u3053\u306e\u69cb\u6210\u3067\u6271\u3046\u30c7\u30fc\u30bf\uff1a** \u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\uff08\u540d\u524d\u30fb\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u30fb\u5951\u7d04\u306e\u60c5\u5831\u30fb\u5229\u7528\u306e\u72b6\u6cc1\uff09\u3001\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u3001\u5b9a\u578b\u6587\u3067\u3059\u3002\n\n1. **\u500b\u4eba\u306e\u60c5\u5831\u3092\u4f0f\u305b\u3066\u304b\u3089\u6e21\u3059** \u2026 \u57cb\u3081\u8fbc\u307f\u306b\u3082 Claude \u306b\u3082\u3001\u4f0f\u305b\u5b57\u306b\u3057\u305f\u6587\u3060\u3051\u3092\u6e21\u3057\u307e\u3059\u3002**\u7d22\u5f15\u306b\u3082\u3001\u4f0f\u305b\u5b57\u306b\u3057\u305f\u6587\u3060\u3051\u3092\u5165\u308c\u307e\u3059**\n2. **\u4ed6\u793e\u306e\u30e2\u30c7\u30eb\u306e\u5951\u7d04\u3092\u78ba\u304b\u3081\u308b** \u2026 Cohere Embed \u306f AWS Marketplace \u3092\u901a\u3058\u3066\u8acb\u6c42\u3055\u308c\u308b\u4ed6\u793e\u306e\u30e2\u30c7\u30eb\u3067\u3059\u3002**\u30c7\u30fc\u30bf\u306e\u6271\u3044\u306e\u6761\u4ef6\u3092\u3001\u5951\u7d04\u306e\u78ba\u8a8d\u306b\u5165\u308c\u307e\u3059**\n3. **\u5185\u90e8\u30e1\u30e2\u3060\u3051\u306b\u66f8\u304f** \u2026 \u5ba2\u306b\u898b\u3048\u308b\u30b3\u30e1\u30f3\u30c8\u3068\u3057\u3066\u66f8\u304b\u306a\u3044\u3053\u3068\u3092\u3001\u51e6\u7406\u3067\u56fa\u5b9a\u3057\u307e\u3059\n4. **\u8fd4\u4fe1\u3092\u9001\u3089\u305b\u306a\u3044** \u2026 \u5b9a\u578b\u6587\u3092\u5f53\u3066\u308b\u306e\u3082\u9001\u308b\u306e\u3082\u62c5\u5f53\u3067\u3059\n5. **\u4f1a\u793e\u3068\u3057\u3066\u306e\u5224\u65ad\u3092\u7b54\u3048\u3055\u305b\u306a\u3044** \u2026 \u8fd4\u91d1\u30fb\u6599\u91d1\u306e\u4f8b\u5916\u30fb\u969c\u5bb3\u306e\u539f\u56e0\u30fb\u4eca\u5f8c\u306e\u4e88\u5b9a\u306f\u3001\u6c7a\u307e\u3063\u305f\u62c5\u5f53\u304c\u7b54\u3048\u307e\u3059\n6. **\u7d22\u5f15\u3078\u306e\u63a5\u7d9a\u3092\u9650\u308b** \u2026 OpenSearch \u306b\u306f Lambda \u3060\u3051\u304c\u63a5\u7d9a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002**\u30c1\u30b1\u30c3\u30c8\u306e\u7d22\u5f15\u306b\u306f\u5951\u7d04\u4f01\u696d\u3092\u307e\u305f\u3044\u3060\u554f\u3044\u5408\u308f\u305b\u304c\u5165\u308b\u306e\u3067\u3001\u62c5\u5f53\u306e\u753b\u9762\u304b\u3089\u7d22\u5f15\u3092\u76f4\u63a5\u5f15\u304b\u305b\u307e\u305b\u3093**\n\n\u8aa4\u308a\u304c\u8d77\u304d\u305f\u5834\u5408\u306e\u30ea\u30b9\u30af\u306f\u3001**\u5408\u308f\u306a\u3044\u5b9a\u578b\u6587\u304c\u5f53\u305f\u3063\u3066\u8aa4\u3063\u305f\u624b\u9806\u3092\u4f1d\u3048\u308b\u3053\u3068\u3001\u5ba2\u306b\u5185\u90e8\u30e1\u30e2\u304c\u898b\u3048\u308b\u3053\u3068\u3001\u500b\u4eba\u306e\u60c5\u5831\u304c\u5916\u3078\u6e21\u308b\u3053\u3068\u306e3\u3064\u3067\u3059\u3002** \u5f53\u305f\u3063\u305f\u9053\u306e\u8868\u793a\u3068\u62c5\u5f53\u306e\u78ba\u8a8d\u3001`public: false` \u306e\u56fa\u5b9a\u3001\u4f0f\u305b\u5b57\u3067\u9632\u304e\u307e\u3059\u3002","recommended_for":"Zendesk \u306a\u3069\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u4ed5\u7d44\u307f\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u3001\u56de\u7b54\u306e\u5b9a\u578b\u6587\uff08\u30de\u30af\u30ed\uff09\u304c\u6570\u767e\u4ef6\u306b\u3075\u304f\u3089\u3093\u3067\u3044\u3066\u3001\u3069\u306e\u5b9a\u578b\u6587\u3092\u4f7f\u3048\u3070\u3088\u3044\u304b\u3092\u63a2\u3059\u306e\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b SaaS\u30fbEC \u306e\u4f1a\u793e\u3002\u540c\u3058\u5185\u5bb9\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u8a00\u3044\u65b9\u3092\u5909\u3048\u3066\u4f55\u5ea6\u3082\u5c4a\u304d\u3001\u30d9\u30c6\u30e9\u30f3\u306f\u5b9a\u578b\u6587\u306e\u540d\u524d\u3067\u899a\u3048\u3066\u3044\u308b\u304c\u3001\u65b0\u3057\u3044\u62c5\u5f53\u306f\u904e\u53bb\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u958b\u3044\u3066\u63a2\u3057\u3066\u3044\u308b\u5834\u5408\u3002\u89e3\u6c7a\u6e08\u307f\u306e\u30c1\u30b1\u30c3\u30c8\u304c\u4f55\u4e07\u4ef6\u3082\u305f\u307e\u3063\u3066\u3044\u308b\u5834\u5408\u3002AWS \u3092\u4f7f\u3048\u308b\u62c5\u5f53\u304b\u59d4\u8a17\u5148\u304c\u3044\u308b\u5834\u5408\u3002","not_recommended_for":"\u5b9a\u578b\u6587\u304c\u6570\u5341\u4ef6\u3067\u3001\u62c5\u5f53\u304c\u5168\u90e8\u3092\u899a\u3048\u3066\u3044\u308b\u5834\u5408\u3002\u554f\u3044\u5408\u308f\u305b\u306e\u307b\u3068\u3093\u3069\u304c\u500b\u5225\u306e\u8abf\u67fb\uff08\u969c\u5bb3\u306e\u5207\u308a\u5206\u3051\u3001\u5951\u7d04\u3054\u3068\u306e\u8a2d\u5b9a\u306e\u78ba\u8a8d\uff09\u3067\u3001\u5b9a\u578b\u6587\u3067\u7b54\u3048\u3089\u308c\u308b\u3082\u306e\u304c\u5c11\u306a\u3044\u5834\u5408\u3002\u5b9a\u578b\u6587\u306e\u4e2d\u8eab\u304c\u53e4\u304f\u3001\u76f4\u3059\u62c5\u5f53\u304c\u3044\u306a\u3044\u5834\u5408\uff08\u5148\u306b\u5b9a\u578b\u6587\u3092\u6574\u3048\u307e\u3059\uff09\u3002\u306a\u304a\u3001\u8fd4\u4fe1\u306e\u6587\u9762\u3092\u78ba\u5b9a\u3055\u305b\u308b\u3053\u3068\u3001\u8fd4\u91d1\u30fb\u5951\u7d04\u30fb\u969c\u5bb3\u306e\u539f\u56e0\u306a\u3069\u4f1a\u793e\u3068\u3057\u3066\u306e\u5224\u65ad\u3092\u7b54\u3048\u308b\u3053\u3068\u306f\u3001\u3053\u306e\u69cb\u6210\u3067\u306f\u4ee3\u66ff\u3067\u304d\u307e\u305b\u3093\u3002\u8fd1\u3044\u5b9a\u578b\u6587\u3068\u30c1\u30b1\u30c3\u30c8\u3092\u63a2\u3057\u3001\u66f8\u304d\u63db\u3048\u308b\u70b9\u3092\u793a\u3059\u307e\u3067\u3067\u3059\u3002","first_step":"**1\u9031\u76ee\uff1a\u5b9a\u578b\u6587\u3092\u898b\u308b**\n\n\u5b9a\u578b\u6587\u306e\u4e00\u89a7\u3092\u66f8\u304d\u51fa\u3057\u3001\u4f3c\u305f\u540d\u524d\u306e\u5b9a\u578b\u6587\u3068\u3001\u66f4\u65b0\u304b\u30891\u5e74\u3092\u8d85\u3048\u305f\u5b9a\u578b\u6587\u3092\u6570\u3048\u307e\u3059\u3002**\u5b9a\u578b\u6587\u306e\u62c5\u5f53\u3068\u3001\u307e\u3068\u3081\u308b\u3082\u306e\u3068\u7121\u52b9\u306b\u3059\u308b\u3082\u306e\u3092\u6c7a\u3081\u307e\u3059\u3002**\n\n**2\u9031\u76ee\uff1a50\u4ef6\u3067\u8a66\u3059**\n\n\u7b2c8\u7ae0\u306e\u3068\u304a\u308a\u3001\u5148\u6708\u306e50\u4ef6\u3067\u30d9\u30c6\u30e9\u30f3\u306e\u5b9a\u578b\u6587\u304c\u5019\u88dc\u306b\u5165\u308b\u304b\u3092\u898b\u307e\u3059\u3002**\u8fd4\u4fe1\u306e\u6587\u3092\u66f8\u3044\u3066\u3044\u306a\u3044\u304b\u3001\u4e00\u89a7\u306b\u7121\u3044\u3082\u306e\u3092\u6319\u3052\u3066\u3044\u306a\u3044\u304b\u3092\u6700\u512a\u5148\u3067\u898b\u307e\u3059\u3002**\n\n**3\u9031\u76ee\uff1a\u4f0f\u305b\u5b57\u306e\u898f\u5247\u3068\u6a5f\u80fd\u306e\u8868\u3092\u4f5c\u308b**\n\n\u4f0f\u305b\u5b57\u306e\u898f\u5247\u3068\u3001\u6a5f\u80fd\u540d\u3068\u30d7\u30e9\u30f3\u306e\u8868\u3092\u4f5c\u308a\u307e\u3059\u3002**\u57cb\u3081\u8fbc\u307f\u3092\u81ea\u793e\u306e\u30c1\u30b1\u30c3\u30c8\u3067\u8a66\u3057\u3001\u65e5\u672c\u8a9e\u306e\u8a00\u3044\u65b9\u306e\u9055\u3044\u3067\u8fd1\u3044\u5b9a\u578b\u6587\u304c\u51fa\u308b\u304b\u3092\u78ba\u304b\u3081\u307e\u3059\u3002**\n\n**4\u9031\u76ee\uff1a\u7d22\u5f15\u3092\u4f5c\u308b**\n\nOpenSearch \u306b\u5b9a\u578b\u6587\u3068\u30c1\u30b1\u30c3\u30c8\u306e\u7d22\u5f15\u3068\u691c\u7d22\u306e\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u3092\u4f5c\u308a\u3001\u62c5\u5f53\u304c\u753b\u9762\u3067\u691c\u7d22\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002**\u3053\u306e\u6642\u70b9\u3067\u306f\u3001\u5185\u90e8\u30e1\u30e2\u306b\u306f\u66f8\u304d\u307e\u305b\u3093\u3002**\n\n**2\u304b\u6708\u76ee\uff1a** \u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u306e\u53d6\u308a\u8fbc\u307f\u3001\u66f8\u304d\u63db\u3048\u308b\u70b9\u3068\u7b54\u3048\u3066\u3044\u306a\u3044\u70b9\u3001\u5185\u90e8\u30e1\u30e2\u3078\u306e\u66f8\u304d\u8fbc\u307f\u3092\u8db3\u3057\u307e\u3059\u3002**3\u304b\u6708\u76ee\u4ee5\u964d\uff1a** \u300c\u5408\u308f\u306a\u304b\u3063\u305f\u300d\u306e\u5370\u306e\u6570\u3001\u5019\u88dc\u306a\u3057\u306e\u6570\u3001\u65b0\u3057\u3044\u62c5\u5f53\u306e1\u4ef6\u3042\u305f\u308a\u306e\u6642\u9593\u3092\u6bce\u6708\u6570\u3048\u307e\u3059\u3002**\u65b0\u3057\u3044\u62c5\u5f53\u304c\u3001\u5185\u90e8\u30e1\u30e2\u306e\u5019\u88dc\u304b\u3089\u30d9\u30c6\u30e9\u30f3\u3068\u540c\u3058\u5b9a\u578b\u6587\u3092\u9078\u3073\u3001\u7b54\u3048\u6f0f\u308c\u306a\u304f\u8fd4\u4fe1\u3092\u4ed5\u4e0a\u3052\u3089\u308c\u305f\u6642\u70b9\u3067\u3001\u3053\u306e\u69cb\u6210\u306f\u5b8c\u6210\u3067\u3059\u3002**\n\n---","related_usecases":["UC-0019","UC-0859","UC-0272","UC-1465"],"related_articles":[{"id":7612,"slug":"agentic-rag-tansaku","title":"\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u306eRAG\u3068\u306f\uff1f\uff5c\u4e00\u5ea6\u306e\u691c\u7d22\u3067\u8db3\u308a\u306a\u3044\u554f\u3044"},{"id":6077,"slug":"event-kouzouka-data","title":"\u50ac\u3057\u306e\u60c5\u5831\u3092\u691c\u7d22\u306b\u51fa\u30595\u5de5\u7a0b\uff5c\u4e2d\u6b62\u3068\u5ef6\u671f\u306e\u4f1d\u3048\u65b9"},{"id":5349,"slug":"kokoku-link-zokusei","title":"\u5e83\u544a\u306e\u30ea\u30f3\u30af\u306b\u4ed8\u3051\u308b\u6307\u5b9a\u3068\u306f\uff1f\uff5c\u691c\u7d22\u306e\u8a55\u4fa1\u3092\u5b88\u308b"}],"sources":"| \u78ba\u8a8d\u3057\u305f\u5185\u5bb9 | \u60c5\u5831\u6e90 | \u78ba\u8a8d\u65e5 |\n|:--|:--|:--|\n| `hybrid` \u304c\u8907\u6570\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u70b9\u6570\u3092\u691c\u7d22\u306e\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u30671\u3064\u306b\u307e\u3068\u3081\u3001\u554f\u3044\u5408\u308f\u305b\u304c\u6700\u59275\u3064\u3067\u3042\u308b\u3053\u3068\u3002`filter` \u3067\u5168\u4f53\u3092\u7d5e\u308c\u308b\u3053\u3068\u3002\u6700\u4e0a\u4f4d\u306b\u7f6e\u304f\u3082\u306e\u3067\u3001`function_score` \u306a\u3069\u306b\u5165\u308c\u308b\u3068\u5b9f\u884c\u6642\u306e\u30a8\u30e9\u30fc\u306b\u306a\u308b\u304b\u3001\u305d\u308d\u3048\u308b\u51e6\u7406\u304c\u9ed9\u3063\u3066\u98db\u3070\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308b\u3053\u3068 | [OpenSearch: Hybrid query](https:\/\/raw.githubusercontent.com\/opensearch-project\/documentation-website\/main\/_query-dsl\/compound\/hybrid.md) | 2026-10-29 |\n| normalization-processor \u304c\u5c3a\u5ea6\u306e\u9055\u3046\u70b9\u6570\u3092\u305d\u308d\u3048\u3066\u304b\u3089\u5408\u308f\u305b\u308b\u3053\u3068\u3002\u65e2\u5b9a\u304c `min_max` \u3068 `arithmetic_mean` \u3067\u3001`min_max` \u3067\u306f\u6700\u3082\u70b9\u306e\u9ad8\u3044\u6587\u66f8\u304c1.0\u306b\u306a\u308b\u3053\u3068\u3002`weights` \u304c\u554f\u3044\u5408\u308f\u305b\u306e\u6570\u3068\u540c\u3058\u6570\u3067\u5408\u8a081\u3067\u3042\u308b\u3053\u3068 | [OpenSearch: Normalization processor](https:\/\/raw.githubusercontent.com\/opensearch-project\/documentation-website\/main\/_search-plugins\/search-pipelines\/normalization-processor.md) | 2026-10-29 |\n| `knn` \u306e\u554f\u3044\u5408\u308f\u305b\u3067 `vector` \u3068 `k`\uff081\u301c10,000\uff09\u3092\u6307\u5b9a\u3057\u3066\u8fd1\u3044\u30d9\u30af\u30c8\u30eb\u3092\u5f15\u3051\u308b\u3053\u3068 | [OpenSearch: k-NN query](https:\/\/raw.githubusercontent.com\/opensearch-project\/documentation-website\/main\/_query-dsl\/specialized\/k-nn\/index.md) | 2026-10-29 |\n| Cohere Embed \u306e `input_type` \u3067\u3001\u7d22\u5f15\u306b\u5165\u308c\u308b\u6587\u66f8\u306b `search_document`\u3001\u554f\u3044\u5408\u308f\u305b\u306b `search_query` \u3092\u4f7f\u3046\u3053\u3068\u30021\u4ef6512\u30c8\u30fc\u30af\u30f3\uff08\u7d042,048\u6587\u5b57\uff09\u307e\u3067\u3067\u30011\u56de96\u4ef6\u307e\u3067\u3002`truncate` \u306e\u65e2\u5b9a\u304c `END` \u3067\u3001`NONE` \u3060\u3068\u9577\u3059\u304e\u308b\u5165\u529b\u3067\u30a8\u30e9\u30fc\u306b\u306a\u308b\u3053\u3068 | [AWS: Cohere Embed v3\uff08Amazon Bedrock\uff09](https:\/\/docs.aws.amazon.com\/bedrock\/latest\/userguide\/model-parameters-embed-v3.html) | 2026-10-29 |\n| Embed Multilingual \u304c100\u3092\u8d85\u3048\u308b\u8a00\u8a9e\u306b\u5bfe\u5fdc\u3059\u308b\u591a\u8a00\u8a9e\u306e\u57cb\u3081\u8fbc\u307f\u306e\u30e2\u30c7\u30eb\u3067\u3001\u30e2\u30c7\u30eb\u306e ID \u304c `cohere.embed-multilingual-v3`\u3001\u6587\u8108\u306e\u9577\u3055\u304c512\u30c8\u30fc\u30af\u30f3\u3001\u6771\u4eac\u30ea\u30fc\u30b8\u30e7\u30f3\u3067\u4f7f\u3048\u3001AWS Marketplace \u3092\u901a\u3058\u3066\u8acb\u6c42\u3055\u308c\u308b\u4ed6\u793e\u306e\u30e2\u30c7\u30eb\u3067\u3042\u308b\u3053\u3068 | [AWS: Embed Multilingual\uff08\u30e2\u30c7\u30eb\u306e\u8aac\u660e\uff09](https:\/\/docs.aws.amazon.com\/bedrock\/latest\/userguide\/model-card-cohere-embed-multilingual.html) | 2026-10-29 |\n| \u30de\u30af\u30ed\u304c\u62c5\u5f53\u306b\u3088\u3063\u3066\u30c1\u30b1\u30c3\u30c8\u306b\u624b\u3067\u5f53\u3066\u3089\u308c\u308b\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u3002\u5b9a\u578b\u6587\u306e\u4e00\u89a7\u304c1\u30da\u30fc\u30b8\u6700\u5927100\u4ef6\u3067\u3001`only_viewable` \u3067\u5f53\u3066\u3089\u308c\u308b\u3082\u306e\u306b\u7d5e\u308c\u308b\u3053\u3068\u3002\u76f4\u8fd130\u65e5\u306a\u3069\u306e\u4f7f\u308f\u308c\u305f\u56de\u6570\u306e\u53d6\u5f97\u304c Support Professional \u304b Suite Growth \u4ee5\u4e0a\u3067\u4f7f\u3048\u308b\u3053\u3068\u3002Show Ticket After Changes \u304c\u5f53\u3066\u305f\u5f8c\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u8fd4\u3057\u3001\u5b9f\u969b\u306b\u306f\u30c1\u30b1\u30c3\u30c8\u3092\u5909\u3048\u306a\u3044\u3053\u3068 | [Zendesk: Macros](https:\/\/developer.zendesk.com\/api-reference\/ticketing\/business-rules\/macros\/) | 2026-10-29 |\n| \u5897\u5206\u306e\u66f8\u304d\u51fa\u3057\u304c1\u5206\u3042\u305f\u308a10\u56de\u307e\u3067\u547c\u3079\u3001\u76f4\u8fd1\u306e1\u5206\u306e\u30c7\u30fc\u30bf\u3092\u8fd4\u3055\u306a\u3044\u3053\u3068 | [Zendesk: Incremental Exports](https:\/\/developer.zendesk.com\/api-reference\/ticketing\/ticket-management\/incremental_exports\/) | 2026-10-29 |\n| \u30b3\u30e1\u30f3\u30c8\u306e\u4e00\u89a7\u304c1\u30da\u30fc\u30b8\u6700\u5927100\u4ef6\u3067\u3001`plain_body` \u304c\u6587\u5b57\u3060\u3051\u306e\u672c\u6587\u3001`public` \u304c `false` \u306e\u30b3\u30e1\u30f3\u30c8\u304c\u5185\u90e8\u30e1\u30e2\u3067\u3042\u308b\u3053\u3068 | [Zendesk: Ticket Comments](https:\/\/developer.zendesk.com\/api-reference\/ticketing\/tickets\/ticket_comments\/) | 2026-10-29 |\n| Converse API \u306e `outputConfig.textFormat` \u3067 JSON \u30b9\u30ad\u30fc\u30de\u306b\u6cbf\u3063\u305f\u51fa\u529b\u304c\u5f97\u3089\u308c\u3001`enum` \u304c\u4f7f\u3048\u308b\u3053\u3068\u3002`additionalProperties: false` \u304c\u8981\u308b\u3053\u3068\u3002\u4efb\u610f\u306e\u9805\u76ee\u304c12\u500b\u307e\u3067\u3067\u3042\u308b\u3053\u3068 | [AWS: Structured outputs\uff08Amazon Bedrock\uff09](https:\/\/docs.aws.amazon.com\/bedrock\/latest\/userguide\/structured-output.html) | 2026-10-29 |\n\n**\u8fd4\u4fe1\u306e\u5185\u5bb9\u3001\u8fd4\u91d1\u30fb\u6599\u91d1\u306e\u4f8b\u5916\u30fb\u969c\u5bb3\u306e\u539f\u56e0\u306a\u3069\u306e\u4f1a\u793e\u3068\u3057\u3066\u306e\u5224\u65ad\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u62c5\u5f53\u3068\u81ea\u793e\u306e\u6c7a\u307e\u308a\u306b\u6cbf\u3063\u3066\u884c\u3063\u3066\u304f\u3060\u3055\u3044\u3002** \u672c\u8a18\u4e8b\u306f\u4e0a\u8a18\u306e\u8cc7\u6599\u3067\u78ba\u8a8d\u3067\u304d\u305f\u7bc4\u56f2\u3060\u3051\u3092\u6271\u3063\u3066\u3044\u307e\u3059\u3002\n\n**\u5b9f\u88c5\u30b9\u30c6\u30fc\u30bf\u30b9\uff1a\u69cb\u6210\u4f8b\u3002** 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