{"id":15007,"date":"2026-10-08T21:24:13","date_gmt":"2026-10-08T12:24:13","guid":{"rendered":"https:\/\/debono.co.jp\/media\/ai-usecase\/helpdesk-phone-ticket-transcribe\/"},"modified":"2026-10-08T21:24:13","modified_gmt":"2026-10-08T12:24:13","slug":"helpdesk-phone-ticket-transcribe","status":"publish","type":"ai_usecase","link":"https:\/\/debono.co.jp\/media\/ai-usecase\/helpdesk-phone-ticket-transcribe\/","title":{"rendered":"\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306b\u304b\u304b\u3063\u3066\u304f\u308b\u96fb\u8a71\u3092\u6587\u5b57\u8d77\u3053\u3057\u3057\u3001\u75c7\u72b6\u30fb\u7aef\u672b\u30fb\u8a66\u3057\u305f\u3053\u3068\u30fb\u5bfe\u5fdc\u3092\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306b\u8d77\u3053\u3059"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>\u793e\u5185\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306b\u304b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u306e\u9332\u97f3\u3092\u6587\u5b57\u306b\u3057\u3001\u7533\u544a\u8005\u30fb\u7aef\u672b\u30fb\u75c7\u72b6\u30fb\u8a66\u3057\u305f\u3053\u3068\u30fb\u5bfe\u5fdc\u30fb\u7d50\u679c\u3092\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306b\u5206\u3051\u305f\u4e0b\u66f8\u304d\u306b\u3057\u307e\u3059\u3002\u62c5\u5f53\u8005\u306f\u901a\u8a71\u306e\u3042\u3068\u306b\u30e1\u30e2\u3092\u6e05\u66f8\u3059\u308b\u4ee3\u308f\u308a\u306b\u3001\u4e0b\u66f8\u304d\u3092\u78ba\u304b\u3081\u3066\u8d77\u7968\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":5,"featured_media":0,"template":"","meta":{"swell_btn_cv_data":"","usecase_id":"UC-1090","platform_main":"Azure AI","publish_date":"","last_updated":"2026-10-08","tech_verified_date":"2026-10-08","trigger":"**\u96fb\u8a71\u306e\u8a2d\u5099\u304c\u9332\u97f3\u3092\u4fdd\u7ba1\u5834\u6240\u306b\u66f8\u304d\u51fa\u3057\u305f\u3053\u3068\u3092\u8d77\u70b9\u306b\u3057\u307e\u3059\u3002** \u5bfe\u8c61\u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u756a\u53f7\u306b\u304b\u304b\u3063\u3066\u304d\u305f\u901a\u8a71\u3060\u3051\u3067\u3059\u3002**\u901a\u8a71\u304c\u7d42\u308f\u3063\u3066\u304b\u3089\u6570\u5206\u3067\u4e0b\u66f8\u304d\u304c\u5c4a\u3051\u3070\u3001\u62c5\u5f53\u8005\u306f\u7533\u544a\u8005\u306e\u58f0\u3092\u899a\u3048\u3066\u3044\u308b\u3046\u3061\u306b\u78ba\u304b\u3081\u3089\u308c\u307e\u3059\u3002**\n\n\u901a\u8a71\u304c20\u79d2\u672a\u6e80\u306e\u3082\u306e\u306f\u5bfe\u8c61\u304b\u3089\u5916\u3057\u307e\u3059\u3002**\u300c\u3007\u3007\u3055\u3093\u3044\u307e\u3059\u304b\u300d\u300c\u304b\u3051\u76f4\u3057\u307e\u3059\u300d\u3060\u3051\u306e\u901a\u8a71\u306b\u4e0b\u66f8\u304d\u3092\u4f5c\u3063\u3066\u3082\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u4e00\u89a7\u304c\u57cb\u307e\u308b\u3060\u3051\u3067\u3059\u3002** \u6298\u308a\u8fd4\u3057\u306e\u96fb\u8a71\uff08\u62c5\u5f53\u8005\u304b\u3089\u304b\u3051\u305f\u3082\u306e\uff09\u3082\u5bfe\u8c61\u306b\u3057\u3001**\u540c\u3058\u7533\u544a\u8005\u306e\u672a\u5b8c\u4e86\u306e\u30c1\u30b1\u30c3\u30c8\u304c\u3042\u308c\u3070\u3001\u65b0\u3057\u3044\u4e0b\u66f8\u304d\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u30c1\u30b1\u30c3\u30c8\u3078\u306e\u8ffd\u8a18\u306e\u6848\u3068\u3057\u3066\u4f5c\u308a\u307e\u3059\u3002**\n\n\u51e6\u7406\u304c\u7d42\u308f\u3063\u305f\u9332\u97f3\u306b\u306f\u300c\u51e6\u7406\u6e08\u307f\u300d\u306e\u5370\u3092\u4ed8\u3051\u3001\u5370\u306e\u7121\u3044\u9332\u97f3\u306e\u6570\u304c\u672a\u51e6\u7406\u306e\u6570\u306b\u306a\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002**\u5370\u3092\u4ed8\u3051\u308b\u306e\u306f\u3001\u4e0b\u66f8\u304d\u306e\u767b\u9332\u306b\u6210\u529f\u3057\u305f\u3068\u304d\u3060\u3051**\u306b\u3057\u307e\u3059\u3002","input_data":"| \u30c7\u30fc\u30bf | \u4e2d\u8eab | \u53d6\u5f97\u5143 |\n|:--|:--|:--|\n| \u901a\u8a71\u306e\u9332\u97f3 | 2\u30c1\u30e3\u30f3\u30cd\u30eb\uff080\uff1d\u62c5\u5f53\u8005\u30011\uff1d\u7533\u544a\u8005\uff09\u3002\u901a\u8a71\u306e\u958b\u59cb\u6642\u523b\u3001\u9577\u3055\u3001\u53d7\u3051\u305f\u62c5\u5f53\u8005\u306e\u5185\u7dda\u3001\u767a\u4fe1\u5143\u306e\u756a\u53f7 | \u96fb\u8a71\u306e\u8a2d\u5099 |\n| \u6587\u5b57\u8d77\u3053\u3057 | \u30c1\u30e3\u30f3\u30cd\u30eb\u3054\u3068\u306e\u767a\u8a71\u3001\u6642\u523b\u3001**\u4fe1\u983c\u5ea6** | Azure AI Speech |\n| \u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306e\u5b9a\u7fa9 | \u7533\u544a\u8005\u3001\u62e0\u70b9\u3001\u5185\u7dda\u3001\u7aef\u672b\u3001\u5bfe\u8c61\u306e\u30b7\u30b9\u30c6\u30e0\u3001\u75c7\u72b6\u3001\u767a\u751f\u306e\u6642\u671f\u3001\u5f71\u97ff\u306e\u7bc4\u56f2\u3001\u8a66\u3057\u305f\u3053\u3068\u3001\u5bfe\u5fdc\u3001\u7d50\u679c\u3001\u6b21\u306e\u5bfe\u5fdc | \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3067\u6c7a\u3081\u305f\u4e00\u89a7 |\n| \u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7 | \u793e\u5185\u306e\u30b7\u30b9\u30c6\u30e0\u540d\u3001\u62e0\u70b9\u540d\u3001\u7aef\u672b\u306e\u578b\u756a\u3001\u3088\u304f\u51fa\u308b\u30a8\u30e9\u30fc\u306e\u8a00\u8449 | \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3067\u7528\u610f\u3059\u308b\u4e00\u89a7 |\n| \u8cc7\u7523\u53f0\u5e33 | \u8cc7\u7523\u756a\u53f7\u3001PC\u540d\u3001\u8a2d\u7f6e\u5834\u6240\u3001\u4f7f\u7528\u8005\u3001\u578b\u756a | \u8cc7\u7523\u53f0\u5e33\u306e\u65e5\u6b21\u306e\u66f8\u304d\u51fa\u3057 |\n| \u793e\u54e1\u306e\u4e00\u89a7 | \u6c0f\u540d\u3001\u6240\u5c5e\u3001\u62e0\u70b9\u3001\u5185\u7dda | \u4eba\u4e8b\u306e\u4e00\u89a7\u306e\u66f8\u304d\u51fa\u3057 |\n\n**\u8cea\u3092\u6c7a\u3081\u308b\u306e\u306f\u3001\u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u3067\u3059\u3002** \u300c\u30b7\u30e5\u30c3\u30ab\u30b7\u30b8\u300d\u304c\u300c\u51fa\u8377\u6307\u793a\u300d\u306a\u306e\u304b\u3001\u793e\u5185\u306e\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u306e\u753b\u9762\u540d\u306a\u306e\u304b\u306f\u3001\u4e00\u89a7\u304c\u7121\u3051\u308c\u3070\u97f3\u58f0\u8a8d\u8b58\u306b\u306f\u5206\u304b\u308a\u307e\u305b\u3093\u3002**\u793e\u5185\u306e\u30b7\u30b9\u30c6\u30e0\u540d\u3001\u753b\u9762\u306e\u540d\u524d\u3001\u62e0\u70b9\u306e\u547c\u3073\u540d\u3001\u7aef\u672b\u306e\u578b\u756a**\u3092\u4e00\u89a7\u306b\u3057\u3001\u30d5\u30ec\u30fc\u30ba\u30ea\u30b9\u30c8\u3068\u3057\u3066\u6e21\u3057\u307e\u3059\u3002\u516c\u5f0f\u306e\u76ee\u5b89\u3067\u306f\u3001\u30d5\u30ec\u30fc\u30ba\u30ea\u30b9\u30c8\u306f**2,000\u8a9e\u53e5\u3092\u8d85\u3048\u306a\u3044**\u3088\u3046\u306b\u3057\u3001\u9577\u3044\u307b\u3069\u54c1\u8cea\u3068\u5f85\u3061\u6642\u9593\u306b\u5f71\u97ff\u3059\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\n\n**\u767a\u4fe1\u5143\u306e\u756a\u53f7\u306f\u3001\u7533\u544a\u8005\u306e\u624b\u304c\u304b\u308a\u306b\u4f7f\u3044\u307e\u3059\u3002** \u5171\u7528\u306e\u96fb\u8a71\u304b\u3089\u306e\u901a\u8a71\u3082\u3042\u308b\u306e\u3067\u3001\u756a\u53f7\u304b\u3089\u6c7a\u3081\u305f\u7533\u544a\u8005\u306f\u300c\u5019\u88dc\u300d\u3068\u3057\u3066\u6271\u3044\u307e\u3059\u3002","data_source":"\u6587\u5b57\u8d77\u3053\u3057\u306f\u3001Azure Functions \u304b\u3089\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u306e API \u3092\u547c\u3076\u3060\u3051\u3067\u3059\u3002\n\n| \u6307\u5b9a\u3059\u308b\u3082\u306e | \u5024 | \u4f55\u306e\u305f\u3081\u304b |\n|:--|:--|:--|\n| `locales` | `ja-JP` | \u8a00\u8a9e\u306e\u5224\u5b9a\u3092\u7701\u304d\u3001\u8a8d\u8b58\u3092\u5b89\u5b9a\u3055\u305b\u308b |\n| `channels` | `[0,1]` | \u62c5\u5f53\u8005\u3068\u7533\u544a\u8005\u3092\u5225\u3005\u306b\u6587\u5b57\u306b\u3059\u308b |\n| `phraseList` | \u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7 | \u30b7\u30b9\u30c6\u30e0\u540d\u30fb\u62e0\u70b9\u540d\u30fb\u578b\u756a\u3092\u8a8d\u8b58\u3055\u305b\u3084\u3059\u304f\u3059\u308b |\n\n| \u53d6\u308b\u3082\u306e | \u3069\u3053\u304b\u3089 | \u4f55\u306b\u4f7f\u3046\u304b |\n|:--|:--|:--|\n| \u767a\u8a71\u3054\u3068\u306e\u6587\u5b57 | \u5fdc\u7b54\u306e `phrases` \u306e `text` | \u4e0b\u66f8\u304d\u306e\u6750\u6599 |\n| \u30c1\u30e3\u30f3\u30cd\u30eb | `phrases` \u306e `channel` | \u62c5\u5f53\u8005\u306e\u767a\u8a00\u304b\u7533\u544a\u8005\u306e\u767a\u8a00\u304b\u306e\u533a\u5225 |\n| \u767a\u8a71\u306e\u6642\u523b | `offsetMilliseconds`\uff0f`durationMilliseconds` | \u30c1\u30b1\u30c3\u30c8\u306e\u5404\u9805\u76ee\u304b\u3089\u9332\u97f3\u306e\u8a72\u5f53\u7b87\u6240\u3078\u623b\u308b |\n| \u4fe1\u983c\u5ea6 | `phrases` \u306e `confidence` | \u805e\u304d\u53d6\u308a\u306e\u602a\u3057\u3044\u767a\u8a71\u306e\u5370 |\n| \u5168\u6587 | `combinedPhrases`\uff08\u30c1\u30e3\u30f3\u30cd\u30eb\u3054\u3068\uff09 | \u4e0b\u66f8\u304d\u306b\u6dfb\u3048\u308b\u901a\u8a71\u306e\u5168\u6587 |\n\n**1\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u3057\u304b\u9332\u97f3\u3067\u304d\u306a\u3044\u96fb\u8a71\u306e\u8a2d\u5099\u3067\u306f\u3001\u8a71\u8005\u306e\u5206\u96e2\u306b\u5207\u308a\u66ff\u3048\u307e\u3059\u3002** `diarization` \u3092 `{\"maxSpeakers\": 2, \"enabled\": true}` \u3067\u6307\u5b9a\u3057\u3001\u767a\u8a71\u3054\u3068\u306e `speaker` \u3067\u5206\u3051\u307e\u3059\u3002**\u305f\u3060\u3057 `speaker` \u306e\u756a\u53f7\u306f\u4eba\u3068\u7d50\u3073\u4ed8\u3044\u3066\u3044\u306a\u3044\u306e\u3067\u3001\u6700\u521d\u306b\u540d\u4e57\u3063\u305f\u8a71\u8005\u3092\u62c5\u5f53\u8005\u3068\u3059\u308b\u6c7a\u307e\u308a\u304c\u8981\u308a\u307e\u3059\u3002** 2\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u9332\u97f3\u3067\u304d\u308b\u306a\u3089\u3001\u3053\u3061\u3089\u306f\u4f7f\u3044\u307e\u305b\u3093\u3002","preprocessing":"1. **\u901a\u8a71\u306e\u9078\u5225** \u2026 20\u79d2\u672a\u6e80\u306e\u901a\u8a71\u3068\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u756a\u53f7\u4ee5\u5916\u306e\u901a\u8a71\u3092\u5916\u3057\u307e\u3059\n2. **\u30c1\u30e3\u30f3\u30cd\u30eb\u306e\u78ba\u8a8d** \u2026 \u9332\u97f3\u304c2\u30c1\u30e3\u30f3\u30cd\u30eb\u304b\u3092\u78ba\u304b\u3081\u307e\u3059\u30021\u30c1\u30e3\u30f3\u30cd\u30eb\u306a\u3089\u8a71\u8005\u306e\u5206\u96e2\u306e\u8a2d\u5b9a\u3067\u547c\u3073\u307e\u3059\n3. **\u4fdd\u7559\u3068\u7121\u97f3\u306e\u533a\u9593\u3092\u5916\u3059** \u2026 \u7533\u544a\u8005\u304cPC\u306e\u88cf\u306e\u30e9\u30d9\u30eb\u3092\u63a2\u3057\u306b\u884c\u304f\u3042\u3044\u3060\u306e\u4fdd\u7559\u3092\u5916\u3057\u307e\u3059\n4. **\u30d5\u30ec\u30fc\u30ba\u30ea\u30b9\u30c8\u306e\u7528\u610f** \u2026 \u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u3092\u307e\u3068\u3081\u3066\u6e21\u3057\u307e\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u306e\u5165\u308c\u66ff\u3048\u304c\u3042\u3063\u305f\u6708\u306f\u3001\u4e00\u89a7\u3092\u5148\u306b\u66f4\u65b0\u3057\u307e\u3059\n5. **\u6642\u523b\u306e\u4ed8\u3044\u305f\u767a\u8a71\u306e\u4e26\u3079\u76f4\u3057** \u2026 2\u3064\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u306e\u767a\u8a71\u3092\u6642\u523b\u9806\u306b\u4e26\u3079\u3001`staff`\uff0f`caller` \u306e\u5370\u3092\u4ed8\u3051\u30661\u672c\u306e\u4f1a\u8a71\u306b\u3057\u307e\u3059\n6. **\u4f0f\u305b\u5b57\u306e\u4e0b\u6e96\u5099** \u2026 \u300c\u30d1\u30b9\u30ef\u30fc\u30c9\u300d\u300c\u6697\u8a3c\u756a\u53f7\u300d\u300c\u30ef\u30f3\u30bf\u30a4\u30e0\u300d\u300c\u8a8d\u8a3c\u30b3\u30fc\u30c9\u300d\u306e\u8a00\u8449\u306e\u524d\u5f8c\u306e\u767a\u8a71\u306b\u5370\u3092\u4ed8\u3051\u307e\u3059\n\n**5\u756a\u76ee\u3067\u4e26\u3079\u76f4\u3059\u306e\u306f\u3001\u751f\u6210AI\u306b\u4f1a\u8a71\u306e\u6d41\u308c\u3068\u3057\u3066\u8aad\u307e\u305b\u308b\u305f\u3081\u3067\u3059\u3002** \u30c1\u30e3\u30f3\u30cd\u30eb\u3054\u3068\u306e\u5168\u6587\u3092\u5225\u3005\u306b\u6e21\u3059\u3068\u3001\u300c\u3057\u307e\u3057\u305f\u300d\u304c\u3069\u306e\u554f\u3044\u3078\u306e\u7b54\u3048\u304b\u304c\u5206\u304b\u3089\u306a\u304f\u306a\u308a\u307e\u3059\u3002\n\n**6\u756a\u76ee\u306f\u3001\u3053\u306e\u984c\u6750\u306b\u56fa\u6709\u306e\u624b\u5f53\u3066\u3067\u3059\u3002** \u30d1\u30b9\u30ef\u30fc\u30c9\u306e\u518d\u8a2d\u5b9a\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u306f\u3001\u7533\u544a\u8005\u304c\u53e4\u3044\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u53e3\u306b\u3057\u305f\u308a\u3001\u62c5\u5f53\u8005\u304c\u4eee\u306e\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u8aad\u307f\u4e0a\u3052\u305f\u308a\u3057\u307e\u3059\u3002**\u305d\u306e\u767a\u8a71\u306f\u3001\u4e0b\u66f8\u304d\u306b\u3082\u3001\u751f\u6210AI\u3078\u306e\u5165\u529b\u306b\u3082\u6b8b\u3057\u307e\u305b\u3093\u3002** \u5370\u306e\u4ed8\u3044\u305f\u767a\u8a71\u306e\u6570\u5b57\u3068\u82f1\u5b57\u306e\u4e26\u3073\u3092\u3001\u751f\u6210AI\u306b\u6e21\u3059\u524d\u306b\u4f0f\u305b\u307e\u3059\u3002","ai_processing":"**\u3055\u305b\u308b\u306e\u306f\u3001\u4f1a\u8a71\u306e\u6587\u5b57\u8d77\u3053\u3057\u3092\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306b\u5206\u3051\u3066\u5199\u3059\u3053\u3068\u3067\u3059\u3002** \u539f\u56e0\u3092\u63a8\u5b9a\u3059\u308b\u3053\u3068\u3001\u512a\u5148\u5ea6\u3092\u6c7a\u3081\u308b\u3053\u3068\u3001\u5206\u985e\u3092\u78ba\u5b9a\u3059\u308b\u3053\u3068\u306f\u3055\u305b\u307e\u305b\u3093\u3002\n\n| \u9805\u76ee | \u4f55\u3092\u66f8\u304f\u304b | \u5224\u65ad\u3067\u304d\u306a\u3044\u3068\u304d\u306e\u6271\u3044 |\n|:--|:--|:--|\n| \u7533\u544a\u8005\u30fb\u62e0\u70b9\u30fb\u5185\u7dda | \u7533\u544a\u8005\u304c\u540d\u4e57\u3063\u305f\u540d\u524d\u3068\u62e0\u70b9\u3001\u8a00\u308f\u308c\u305f\u5185\u7dda | \u8a00\u308f\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u7a7a |\n| \u7aef\u672b | \u8cc7\u7523\u756a\u53f7\u30fbPC\u540d\u30fb\u578b\u756a\u3068\u3057\u3066\u8a00\u308f\u308c\u305f\u6587\u5b57\u3092\u3001\u305d\u306e\u307e\u307e\u5199\u3059 | \u8a00\u308f\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u7a7a\u306b\u3057\u3001\u805e\u304d\u6f0f\u308c\u306b\u5165\u308c\u308b |\n| \u5bfe\u8c61\u306e\u30b7\u30b9\u30c6\u30e0 | \u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u304b\u3089\u5f53\u3066\u306f\u307e\u308b\u3082\u306e\u3092\u9078\u3076 | \u9078\u3079\u306a\u3051\u308c\u3070 `other` \u3068\u3001\u8a00\u308f\u308c\u305f\u8a00\u8449 |\n| \u75c7\u72b6 | \u7533\u544a\u8005\u304c\u8a00\u3063\u305f\u75c7\u72b6\u3002**\u7533\u544a\u8005\u306e\u8a00\u8449\u3060\u3051\u304b\u3089\u66f8\u304f** | \u62c5\u5f53\u8005\u306e\u554f\u3044\u306b\u9837\u3044\u305f\u3060\u3051\u306a\u3089\u3001\u305d\u306e\u65e8\u3092\u66f8\u304f |\n| \u767a\u751f\u306e\u6642\u671f | \u300c\u4eca\u671d\u304b\u3089\u300d\u300c\u3055\u3063\u304d\u6025\u306b\u300d\u306a\u3069\u306e\u8a00\u8449\u3092\u305d\u306e\u307e\u307e | \u8a00\u308f\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u7a7a |\n| \u5f71\u97ff\u306e\u624b\u304c\u304b\u308a | \u300c\u30e9\u30a4\u30f3\u304c\u6b62\u307e\u3063\u3066\u3044\u308b\u300d\u300c\u5168\u54e1\u304c\u300d\u300c\u51fa\u8377\u306b\u9593\u306b\u5408\u308f\u306a\u3044\u300d\u306a\u3069\u306e\u8a00\u8449\u3068\u6642\u523b | **\u8a55\u4fa1\u3092\u305b\u305a\u306b\u5199\u3059** |\n| \u8a66\u3057\u305f\u3053\u3068 | \u7533\u544a\u8005\u304c\u3059\u3067\u306b\u8a66\u3057\u305f\u3053\u3068\u3068\u3001\u901a\u8a71\u306e\u4e2d\u3067\u8a66\u3057\u3066\u3082\u3089\u3063\u305f\u3053\u3068 | \u8ab0\u304c\u8a66\u3057\u305f\u304b\u3092\u5206\u3051\u3066\u66f8\u304f |\n| \u5bfe\u5fdc\u3068\u7d50\u679c | \u62c5\u5f53\u8005\u304c\u884c\u3063\u305f\u64cd\u4f5c\u3068\u3001\u305d\u306e\u7d50\u679c | \u7d50\u679c\u304c\u8a00\u308f\u308c\u3066\u3044\u306a\u3051\u308c\u3070 `unknown` |\n| \u6b21\u306e\u5bfe\u5fdc | \u4e8c\u6b21\u5bfe\u5fdc\u3078\u306e\u5f15\u304d\u7d99\u304e\u3001\u6298\u308a\u8fd4\u3057\u306e\u7d04\u675f\u3001\u7533\u544a\u8005\u304c\u5f85\u3064\u3053\u3068 | \u8a00\u308f\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u7a7a |\n\n**\u300c\u8a66\u3057\u305f\u3053\u3068\u300d\u3092\u3001\u901a\u8a71\u306e\u524d\u3068\u901a\u8a71\u306e\u4e2d\u3067\u5206\u3051\u308b\u306e\u304c\u8981\u3067\u3059\u3002** \u7533\u544a\u8005\u304c\u96fb\u8a71\u306e\u524d\u306b\u81ea\u5206\u3067\u518d\u8d77\u52d5\u3057\u3066\u3044\u305f\u306e\u304b\u3001\u62c5\u5f53\u8005\u306b\u8a00\u308f\u308c\u3066\u518d\u8d77\u52d5\u3057\u305f\u306e\u304b\u3067\u3001**\u4e8c\u6b21\u5bfe\u5fdc\u306e\u62c5\u5f53\u304c\u6b21\u306b\u983c\u3080\u3053\u3068\u304c\u5909\u308f\u308a\u307e\u3059\u3002** \u5206\u3051\u3066\u66f8\u304b\u308c\u3066\u3044\u308c\u3070\u3001\u540c\u3058\u3053\u3068\u3092\u3082\u3046\u4e00\u5ea6\u983c\u307e\u305a\u306b\u6e08\u307f\u307e\u3059\u3002\n\n**\u5f71\u97ff\u306e\u624b\u304c\u304b\u308a\u306f\u3001\u8a00\u8449\u3068\u6642\u523b\u3060\u3051\u3092\u5199\u3055\u305b\u307e\u3059\u3002** \u300c\u512a\u5148\u5ea6\uff1a\u9ad8\u300d\u306e\u3088\u3046\u306a\u8a55\u4fa1\u306f\u66f8\u304b\u305b\u307e\u305b\u3093\u3002**\u62c5\u5f53\u8005\u306f\u3001\u7533\u544a\u8005\u306e\u300c\u30e9\u30a4\u30f3\u304c\u6b62\u307e\u3063\u3066\u308b\u300d\u3068\u3044\u3046\u8a00\u8449\u3092\u8aad\u3081\u3070\u3001\u81ea\u5206\u3067\u512a\u5148\u5ea6\u3092\u9078\u3079\u307e\u3059\u3002** AI\u306e\u8a55\u4fa1\u304c\u5148\u306b\u66f8\u304b\u308c\u3066\u3044\u308b\u3068\u3001\u62c5\u5f53\u8005\u306f\u305d\u308c\u3092\u8ffd\u8a8d\u3057\u304c\u3061\u3067\u3059\u3002\n\n| \u3055\u305b\u306a\u3044\u3053\u3068 | \u7406\u7531 |\n|:--|:--|\n| \u539f\u56e0\u306e\u63a8\u5b9a\uff08\u300c\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u4e0d\u5177\u5408\u3068\u601d\u308f\u308c\u308b\u300d\uff09 | \u6839\u62e0\u306e\u7121\u3044\u539f\u56e0\u304c\u66f8\u304b\u308c\u308b\u3068\u3001\u4e8c\u6b21\u5bfe\u5fdc\u304c\u305d\u308c\u3092\u524d\u63d0\u306b\u8abf\u3079\u59cb\u3081\u308b |\n| \u512a\u5148\u5ea6\u30fb\u5206\u985e\u306e\u78ba\u5b9a | \u793e\u5185\u306e\u57fa\u6e96\u3068\u3001\u305d\u306e\u65e5\u306e\u4e8b\u60c5\u3092\u77e5\u308b\u62c5\u5f53\u8005\u304c\u6c7a\u3081\u308b |\n| \u8cc7\u7523\u756a\u53f7\u30fb\u5185\u7dda\u306e\u88dc\u5b8c | 1\u5b57\u9055\u3048\u3070\u5225\u306e\u7aef\u672b\u306b\u306a\u308b\u3002\u305d\u308c\u3089\u3057\u3044\u756a\u53f7\u306b\u8fd1\u3065\u3051\u306a\u3044 |\n| \u62c5\u5f53\u8005\u306e\u767a\u8a00\u3092\u75c7\u72b6\u306b\u5165\u308c\u308b | \u62c5\u5f53\u8005\u306e\u554f\u3044\u304b\u3051\u304c\u7533\u544a\u8005\u306e\u8a3c\u8a00\u306b\u306a\u308b |\n| \u30d1\u30b9\u30ef\u30fc\u30c9\u30fb\u8a8d\u8a3c\u30b3\u30fc\u30c9\u3092\u5199\u3059 | \u4f0f\u305b\u5b57\u3092\u5fa9\u5143\u3057\u306a\u3044\u3002\u4e0b\u66f8\u304d\u306b\u6b8b\u3055\u306a\u3044 |\n| \u7533\u544a\u8005\u306e\u8a00\u3044\u65b9\u306e\u8a00\u3044\u63db\u3048 | \u300c\u306a\u3093\u304b\u91cd\u3044\u300d\u3092\u300cCPU\u4f7f\u7528\u7387\u304c\u9ad8\u3044\u300d\u306b\u3057\u306a\u3044 |\n\n**1\u884c\u76ee\u304c\u3001\u9593\u9055\u3048\u305f\u3068\u304d\u306b\u3044\u3061\u3070\u3093\u9060\u56de\u308a\u306b\u306a\u308b\u5931\u6557\u3067\u3059\u3002** \u751f\u6210AI\u306f\u3001\u75c7\u72b6\u304b\u3089\u3082\u3063\u3068\u3082\u3089\u3057\u3044\u539f\u56e0\u3092\u66f8\u304d\u6dfb\u3048\u307e\u3059\u3002**\u4e8c\u6b21\u5bfe\u5fdc\u306e\u62c5\u5f53\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306b\u66f8\u304b\u308c\u305f\u539f\u56e0\u3092\u51fa\u767a\u70b9\u306b\u3057\u3066\u8abf\u3079\u59cb\u3081\u307e\u3059\u3002** \u5916\u308c\u3066\u3044\u308c\u3070\u3001\u305d\u306e\u5206\u3060\u3051\u89e3\u6c7a\u304c\u9045\u308c\u307e\u3059\u3002","prompt_example":"```\n\u3042\u306a\u305f\u306f\u793e\u5185\u306e\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3067\u3001\u96fb\u8a71\u3067\u53d7\u3051\u305f\u554f\u3044\u5408\u308f\u305b\u306e\n\u6587\u5b57\u8d77\u3053\u3057\u304b\u3089\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u4e0b\u66f8\u304d\u3092\u4f5c\u308b\u7acb\u5834\u3067\u3059\u3002\n\u6587\u5b57\u8d77\u3053\u3057\u306b\u66f8\u304b\u308c\u3066\u3044\u308b\u3053\u3068\u3060\u3051\u3092\u4f7f\u3063\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u8a71\u8005\u3011\n- staff \u306f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u62c5\u5f53\u8005\u3001caller \u306f\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u793e\u54e1\u306e\u767a\u8a00\u3067\u3059\u3002\n\n\u3010\u66f8\u304f\u9805\u76ee\u3011\n- caller_name, site, extension ... caller \u304c\u540d\u4e57\u3063\u305f\u540d\u524d\u3001\u62e0\u70b9\u3001\u5185\u7dda\n- device_words ...... \u8cc7\u7523\u756a\u53f7\u30fbPC\u540d\u30fb\u578b\u756a\u3068\u3057\u3066\u8a00\u308f\u308c\u305f\u6587\u5b57\u3002\u305d\u306e\u307e\u307e\u5199\u3059\n- system ............ \u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u304b\u30891\u3064\u9078\u3076\u3002\u9078\u3079\u306a\u3051\u308c\u3070 other\n- symptom ........... caller \u304c\u8a00\u3063\u305f\u75c7\u72b6\u3002caller \u306e\u767a\u8a00\u3060\u3051\u304b\u3089\u66f8\u304f\n- since ............. \u767a\u751f\u306e\u6642\u671f\u3092\u8868\u3059\u8a00\u8449\u3002\u305d\u306e\u307e\u307e\u5199\u3059\n- impact_quotes ..... \u696d\u52d9\u3078\u306e\u5f71\u97ff\u306b\u95a2\u308f\u308b caller \u306e\u8a00\u8449\u3068\u3001\u305d\u306e offset_ms\n- tried_before_call . caller \u304c\u96fb\u8a71\u306e\u524d\u306b\u81ea\u5206\u3067\u8a66\u3057\u305f\u3053\u3068\n- tried_in_call ..... \u901a\u8a71\u306e\u4e2d\u3067 staff \u304c\u983c\u3093\u3067 caller \u304c\u8a66\u3057\u305f\u3053\u3068\u3068\u3001\u305d\u306e\u7d50\u679c\n- staff_actions ..... staff \u304c\u81ea\u5206\u3067\u884c\u3063\u305f\u64cd\u4f5c\uff08\u9060\u9694\u64cd\u4f5c\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u89e3\u9664\u306a\u3069\uff09\n- outcome ........... resolved\uff0fescalated\uff0fpending\uff0funknown\n- next_steps ........ \u5f15\u304d\u7d99\u304e\u5148\u3001\u6298\u308a\u8fd4\u3057\u306e\u7d04\u675f\u3001caller \u304c\u5f85\u3064\u3053\u3068\n- not_asked ......... \u3010\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306e\u5b9a\u7fa9\u3011\u306e\u3046\u3061\u3001\u901a\u8a71\u306e\u4e2d\u3067\u89e6\u308c\u3066\u3044\u306a\u3044\u9805\u76ee\n\n\u3010\u53b3\u5b88\u4e8b\u9805\u3011\n- \u539f\u56e0\u3092\u63a8\u5b9a\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u300c\u301c\u3068\u601d\u308f\u308c\u308b\u300d\u300c\u301c\u306e\u53ef\u80fd\u6027\u300d\u3092\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u512a\u5148\u5ea6\u3084\u5206\u985e\u3092\u6c7a\u3081\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u5f71\u97ff\u306b\u95a2\u308f\u308b\u8a00\u8449\u3092\u5199\u3059\u3060\u3051\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- staff \u306e\u767a\u8a00\u3092 symptom \u306b\u5165\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n  staff \u304c\u300c\u753b\u9762\u304c\u56fa\u307e\u308b\u611f\u3058\u3067\u3059\u304b\u300d\u3068\u805e\u304d\u3001caller \u304c\u300c\u306f\u3044\u300d\u3068\u7b54\u3048\u305f\u5834\u5408\u306f\u3001\n  symptom \u306b\u300c\u62c5\u5f53\u8005\u306e\u554f\u3044\u306b\u540c\u610f\uff08\u753b\u9762\u304c\u56fa\u307e\u308b\uff09\u300d\u3068\u66f8\u304d\u3001\n  confirmed_by_question \u3092 true \u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u8cc7\u7523\u756a\u53f7\u3001PC\u540d\u3001\u5185\u7dda\u306f\u3001\u805e\u304d\u53d6\u308c\u305f\u6587\u5b57\u3060\u3051\u3092\u5199\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n  \u6841\u3092\u88dc\u3046\u3001\u4f3c\u305f\u756a\u53f7\u306b\u76f4\u3059\u3053\u3068\u3092\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u25a0 \u3067\u4f0f\u305b\u3089\u308c\u305f\u90e8\u5206\u3092\u5fa9\u5143\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u30d1\u30b9\u30ef\u30fc\u30c9\u3084\u8a8d\u8a3c\u30b3\u30fc\u30c9\u3092\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- caller \u306e\u8a00\u3044\u65b9\u3092\u5c02\u9580\u7528\u8a9e\u306b\u8a00\u3044\u63db\u3048\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u4fe1\u983c\u5ea6\u306e\u4f4e\u3044\u767a\u8a71\uff08low_confidence \u304c true\uff09\u3092\u6839\u62e0\u306b\u3057\u305f\u9805\u76ee\u306f\u3001needs_listen \u3092 true \u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- 1\u56de\u306e\u901a\u8a71\u3067\u5225\u3005\u306e\u554f\u3044\u5408\u308f\u305b\u304c2\u3064\u4ee5\u4e0a\u3042\u308b\u3068\u304d\u306f\u3001issues \u3092\u554f\u3044\u5408\u308f\u305b\u3054\u3068\u306b\u5206\u3051\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306e\u5b9a\u7fa9\u3011{ticket_fields}\n\u3010\u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u3011{glossary}\n\u3010\u6587\u5b57\u8d77\u3053\u3057\uff08speaker\u3001offset_ms\u3001text\u3001low_confidence\uff09\u3011{transcript}\n```\n\n**\u300c\u62c5\u5f53\u8005\u306e\u554f\u3044\u306b\u540c\u610f\u300d\u3092\u5206\u3051\u3066\u66f8\u304b\u305b\u308b\u306e\u306f\u3001\u805e\u304d\u65b9\u306e\u7656\u304c\u30c1\u30b1\u30c3\u30c8\u306b\u51fa\u308b\u304b\u3089\u3067\u3059\u3002** \u62c5\u5f53\u8005\u304c\u300c\u56fa\u307e\u308b\u611f\u3058\u3067\u3059\u304b\u300d\u3068\u805e\u3051\u3070\u3001\u7533\u544a\u8005\u306f\u305f\u3044\u3066\u3044\u300c\u305d\u3046\u3067\u3059\u306d\u300d\u3068\u7b54\u3048\u307e\u3059\u3002**\u7533\u544a\u8005\u304c\u81ea\u5206\u3067\u8a00\u3063\u305f\u300c\u56fa\u307e\u308b\u300d\u3068\u3001\u554f\u3044\u306b\u9837\u3044\u305f\u300c\u56fa\u307e\u308b\u300d\u306f\u3001\u4e8c\u6b21\u5bfe\u5fdc\u306e\u62c5\u5f53\u306b\u3068\u3063\u3066\u91cd\u307f\u304c\u9055\u3044\u307e\u3059\u3002**\n\n**1\u56de\u306e\u901a\u8a71\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u5206\u3051\u3055\u305b\u308b\u306e\u306f\u3001\u3064\u3044\u3067\u306e\u76f8\u8ac7\u304c\u591a\u3044\u304b\u3089\u3067\u3059\u3002** \u300c\u30d7\u30ea\u30f3\u30bf\u30fc\u304c\u52d5\u304b\u306a\u3044\u3001\u3042\u3068\u30e1\u30fc\u30eb\u306e\u5bb9\u91cf\u306e\u8b66\u544a\u3082\u51fa\u3066\u3044\u308b\u300d\u3068\u3044\u3046\u901a\u8a71\u306f\u3001**\u62c5\u5f53\u304c2\u3064\u306b\u5206\u304b\u308c\u307e\u3059\u3002**","output_data":"**\u6b21\u306e\u5f62\u306eJSON\u3067\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002** Azure OpenAI \u306e\u69cb\u9020\u5316\u51fa\u529b\uff08`response_format` \u306b `json_schema` \u3092 `strict: true` \u3067\u6e21\u3059\u65b9\u5f0f\uff09\u3092\u4f7f\u3044\u3001\u5f62\u3092\u56fa\u5b9a\u3057\u307e\u3059\u3002\n\n```json\n{\n  \"call_id\": \"\",\n  \"received_at\": \"\",\n  \"staff_extension\": \"\",\n  \"caller\": { \"name\": \"\", \"site\": \"\", \"extension\": \"\" },\n  \"issues\": [\n    {\n      \"device_words\": \"\",\n      \"system\": \"\",\n      \"symptom\": \"\",\n      \"confirmed_by_question\": false,\n      \"since\": \"\",\n      \"impact_quotes\": [ { \"text\": \"\", \"offset_ms\": 0 } ],\n      \"tried_before_call\": [\"\"],\n      \"tried_in_call\": [ { \"action\": \"\", \"result\": \"\" } ],\n      \"staff_actions\": [\"\"],\n      \"outcome\": \"resolved | escalated | pending | unknown\",\n      \"next_steps\": [\"\"],\n      \"needs_listen\": false\n    }\n  ],\n  \"not_asked\": [\"\"]\n}\n```\n\n**\u3053\u306e\u3042\u3068\u306b\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u7167\u5408\u306e\u7d50\u679c\u3092\u8db3\u3057\u307e\u3059\u3002**\n\n| \u8db3\u3059\u9805\u76ee | \u6c7a\u3081\u65b9 |\n|:--|:--|\n| `device_match` | `device_words` \u3067\u8cc7\u7523\u53f0\u5e33\u3092\u5f15\u304d\u3001`matched`\uff0f`not_found`\uff0f`multiple` \u3092\u4ed8\u3051\u308b |\n| `caller_match` | \u540d\u524d\u3068\u5185\u7dda\u3067\u793e\u54e1\u306e\u4e00\u89a7\u3092\u5f15\u304d\u3001`matched`\uff0f`not_found`\uff0f`mismatch` \u3092\u4ed8\u3051\u308b |\n| `masked_count` | \u4f0f\u305b\u5b57\u306b\u3057\u305f\u767a\u8a71\u306e\u6570 |\n| `open_ticket` | \u540c\u3058\u7533\u544a\u8005\u306e\u672a\u5b8c\u4e86\u306e\u30c1\u30b1\u30c3\u30c8\u304c\u3042\u308c\u3070\u3001\u305d\u306e\u756a\u53f7 |\n\n**1\u3064\u76ee\u306e\u7406\u7531\u306f\u3001AI\u304c\u5199\u3057\u305f\u3082\u306e\u3068\u3001\u53f0\u5e33\u3067\u78ba\u304b\u3081\u305f\u3082\u306e\u3092\u5225\u306e\u5c64\u306b\u7f6e\u3051\u308b\u3053\u3068\u3067\u3059\u3002** `device_words` \u306f\u805e\u304d\u53d6\u308c\u305f\u6587\u5b57\u306e\u307e\u307e\u6b8b\u3057\u3001**\u5408\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306f `device_match` \u304c\u793a\u3057\u307e\u3059\u3002** \u62c5\u5f53\u8005\u306f\u3001\u5408\u308f\u306a\u304b\u3063\u305f\u756a\u53f7\u3060\u3051\u3092\u9332\u97f3\u3067\u805e\u304d\u76f4\u305b\u3070\u6e08\u307f\u307e\u3059\u3002\n\n**2\u3064\u76ee\u306f\u3001`not_asked` \u3067\u805e\u304d\u6f0f\u308c\u304c\u5206\u304b\u308b\u3053\u3068\u3067\u3059\u3002** \u7aef\u672b\u3084\u5185\u7dda\u304c\u7a7a\u306e\u307e\u307e\u8d77\u7968\u3055\u308c\u308b\u306e\u3092\u3001\u78ba\u8a8d\u306e\u753b\u9762\u3067\u6b62\u3081\u3089\u308c\u307e\u3059\u3002**\u805e\u304d\u6f0f\u308c\u304c\u7d9a\u304f\u9805\u76ee\u306f\u3001\u62c5\u5f53\u8005\u306e\u805e\u304d\u53d6\u308a\u306e\u578b\u3092\u898b\u76f4\u3059\u6750\u6599\u306b\u306a\u308a\u307e\u3059\u3002**","integration_systems":"| \u3064\u306a\u304e\u5148 | \u65b9\u5f0f | \u5185\u5bb9 |\n|:--|:--|:--|\n| \u4fdd\u7ba1\u5834\u6240 | Azure Functions \u306e\u30c8\u30ea\u30ac\u30fc | \u9332\u97f3\u306e\u4fdd\u5b58\u3092\u691c\u77e5\u3059\u308b |\n| Azure AI Speech | API\u547c\u3073\u51fa\u3057 | \u30c1\u30e3\u30f3\u30cd\u30eb\u3054\u3068\u306e\u6587\u5b57\u8d77\u3053\u3057 |\n| Azure OpenAI | API\u547c\u3073\u51fa\u3057 | \u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u3078\u306e\u5206\u3051 |\n| \u8cc7\u7523\u53f0\u5e33\u30fb\u793e\u54e1\u306e\u4e00\u89a7 | \u65e5\u6b21\u306e\u66f8\u304d\u51fa\u3057\u306e\u8aad\u307f\u53d6\u308a | \u7aef\u672b\u3068\u7533\u544a\u8005\u306e\u7167\u5408 |\n| \u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f | \u4e0b\u66f8\u304d\u306e\u767b\u9332\uff08\u88fd\u54c1\u306b\u5fdc\u3058\u305f\u65b9\u5f0f\uff09 | \u300c\u4e0b\u66f8\u304d\u300d\u306e\u72b6\u614b\u3067\u767b\u9332\u3059\u308b |\n| \u62c5\u5f53\u8005\u3078\u306e\u901a\u77e5 | \u30c1\u30e3\u30c3\u30c8\u307e\u305f\u306f\u30e1\u30fc\u30eb | \u4e0b\u66f8\u304d\u304c\u3067\u304d\u305f\u3053\u3068\u3092\u77e5\u3089\u305b\u308b |\n\n**\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u306b\u306f\u300c\u4e0b\u66f8\u304d\u300d\u306e\u72b6\u614b\u3067\u3060\u3051\u767b\u9332\u3057\u307e\u3059\u3002** \u62c5\u5f53\u8005\u304c\u78ba\u304b\u3081\u3066\u8d77\u7968\u3059\u308b\u307e\u3067\u3001\u4e8c\u6b21\u5bfe\u5fdc\u306e\u62c5\u5f53\u306e\u4e00\u89a7\u306b\u306f\u51fa\u3057\u307e\u305b\u3093\u3002**\u8cc7\u7523\u53f0\u5e33\u3068\u793e\u54e1\u306e\u4e00\u89a7\u306b\u306f\u66f8\u304d\u8fbc\u307f\u307e\u305b\u3093\u3002** \u53f0\u5e33\u306b\u7121\u3044\u7aef\u672b\u304c\u898b\u3064\u304b\u3063\u3066\u3082\u3001\u53f0\u5e33\u306e\u66f4\u65b0\u306f\u8cc7\u7523\u306e\u62c5\u5f53\u304c\u884c\u3044\u307e\u3059\u3002","human_review":"**\u4eba\u304c\u5168\u4ef6\u3092\u78ba\u304b\u3081\u3066\u8d77\u7968\u3057\u307e\u3059\u3002** \u78ba\u304b\u3081\u65b9\u306f\u3001\u4e0b\u66f8\u304d\u3068\u6587\u5b57\u8d77\u3053\u3057\u3092\u4e26\u3079\u305f\u753b\u9762\u3067\u3001**\u5370\u306e\u4ed8\u3044\u305f\u9805\u76ee\u304b\u3089\u898b\u3066\u3044\u304f**\u5f62\u306b\u3057\u307e\u3059\u3002\n\n1. **`device_match` \u304c `matched` \u3067\u306a\u3044\u3082\u306e\u3092\u5148\u306b\u898b\u308b** \u2026 \u9332\u97f3\u306e\u8a72\u5f53\u7b87\u6240\u3092\u805e\u304d\u76f4\u3057\u3001\u756a\u53f7\u3092\u78ba\u304b\u3081\u307e\u3059\u3002**\u756a\u53f7\u304c\u5206\u304b\u3089\u306a\u3044\u307e\u307e\u306a\u3089\u3001\u7533\u544a\u8005\u306b\u6298\u308a\u8fd4\u3057\u3066\u805e\u304d\u307e\u3059**\n2. **\u75c7\u72b6\u3068\u8a66\u3057\u305f\u3053\u3068\u3092\u8aad\u3080** \u2026 \u7533\u544a\u8005\u304c\u8a00\u3063\u305f\u3053\u3068\u3068\u3001\u62c5\u5f53\u8005\u304c\u3057\u305f\u3053\u3068\u304c\u5206\u304b\u308c\u3066\u3044\u308b\u304b\u3092\u78ba\u304b\u3081\u307e\u3059\n3. **`needs_listen` \u306e\u9805\u76ee\u3092\u805e\u304d\u76f4\u3059** \u2026 \u4fe1\u983c\u5ea6\u306e\u4f4e\u3044\u767a\u8a71\u3092\u6839\u62e0\u306b\u3057\u305f\u9805\u76ee\u3067\u3059\n4. **\u5206\u985e\u3068\u512a\u5148\u5ea6\u3092\u9078\u3076** \u2026 \u5f71\u97ff\u306e\u624b\u304c\u304b\u308a\u306e\u8a00\u8449\u3092\u8aad\u307f\u3001\u793e\u5185\u306e\u57fa\u6e96\u306b\u6cbf\u3063\u3066\u9078\u3073\u307e\u3059\n5. **\u4f0f\u305b\u5b57\u306e\u6f0f\u308c\u3092\u78ba\u304b\u3081\u308b** \u2026 \u4e0b\u66f8\u304d\u306b\u30d1\u30b9\u30ef\u30fc\u30c9\u3084\u8a8d\u8a3c\u30b3\u30fc\u30c9\u3089\u3057\u3044\u4e26\u3073\u304c\u6b8b\u3063\u3066\u3044\u306a\u3044\u304b\u3092\u898b\u307e\u3059\n\n**4\u756a\u76ee\u306f\u3001AI\u306b\u5bc4\u305b\u307e\u305b\u3093\u3002** \u300c\u30e9\u30a4\u30f3\u304c\u6b62\u307e\u3063\u3066\u3044\u308b\u300d\u3068\u3044\u3046\u8a00\u8449\u304c\u3001\u5de5\u5834\u306e1\u53f0\u306e\u7aef\u672b\u306e\u3053\u3068\u306a\u306e\u304b\u3001\u30e9\u30a4\u30f3\u5168\u4f53\u306e\u3053\u3068\u306a\u306e\u304b\u306f\u3001**\u62e0\u70b9\u306e\u4e8b\u60c5\u3092\u77e5\u308b\u62c5\u5f53\u8005\u306b\u3057\u304b\u5224\u65ad\u3067\u304d\u307e\u305b\u3093\u3002**\n\n**\u76ee\u6a19\u306f\u3001900\u4ef6\u3092\u306a\u3089\u3057\u30661\u4ef62\u5206\u3067\u3059\u3002** \u8d85\u3048\u308b\u6708\u306f\u3001\u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u304c\u53e4\u3044\u304b\u3001\u8cc7\u7523\u756a\u53f7\u306e\u5fa9\u5531\u304c\u5b88\u3089\u308c\u3066\u3044\u307e\u305b\u3093\u3002","exception_handling":"| \u8d77\u304d\u308b\u3053\u3068 | \u5bfe\u5fdc |\n|:--|:--|\n| \u9332\u97f3\u304c1\u30c1\u30e3\u30f3\u30cd\u30eb | \u8a71\u8005\u306e\u5206\u96e2\u306b\u5207\u308a\u66ff\u3048\u3001\u6700\u521d\u306b\u540d\u4e57\u3063\u305f\u8a71\u8005\u3092\u62c5\u5f53\u8005\u3068\u3059\u308b\u3002**\u5272\u308a\u5f53\u3066\u304c\u4e0d\u78ba\u304b\u306a\u3089\u5370\u3092\u4ed8\u3051\u308b** |\n| \u97f3\u58f0\u304c5\u6642\u9593\u4ee5\u4e0a\u30fb500MB\u4ee5\u4e0a | \u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u306e\u5bfe\u8c61\u5916\u3002**\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u901a\u8a71\u3067\u306f\u8d77\u304d\u306b\u304f\u3044\u304c\u3001\u9332\u97f3\u306e\u5206\u5272\u3067\u5bfe\u5fdc** |\n| \u901a\u8a71\u304c\u9014\u4e2d\u3067\u5207\u308c\u305f | \u4e0b\u66f8\u304d\u306f\u4f5c\u308a\u3001`outcome` \u3092 `unknown` \u306b\u3059\u308b\u3002\u6298\u308a\u8fd4\u3057\u306e\u8981\u5426\u306f\u62c5\u5f53\u8005\u304c\u6c7a\u3081\u308b |\n| \u7533\u544a\u8005\u304c\u540d\u4e57\u3089\u306a\u304b\u3063\u305f | \u767a\u4fe1\u5143\u306e\u756a\u53f7\u304b\u3089\u5019\u88dc\u3092\u51fa\u3057\u3001`caller_match` \u3092 `not_found` \u306b\u3059\u308b |\n| \u8cc7\u7523\u756a\u53f7\u304c\u53f0\u5e33\u306b\u7121\u3044 | `not_found`\u3002**\u53f0\u5e33\u306e\u672a\u767b\u9332\u304b\u805e\u304d\u9055\u3044\u304b\u3092\u3001\u9332\u97f3\u3067\u78ba\u304b\u3081\u308b** |\n| \u540c\u3058\u7533\u544a\u8005\u306e\u672a\u5b8c\u4e86\u306e\u30c1\u30b1\u30c3\u30c8\u304c\u3042\u308b | \u65b0\u3057\u3044\u4e0b\u66f8\u304d\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u30c1\u30b1\u30c3\u30c8\u3078\u306e\u8ffd\u8a18\u306e\u6848\u306b\u3059\u308b |\n| \u793e\u5916\u306e\u53d6\u5f15\u5148\u304b\u3089\u306e\u96fb\u8a71\u3060\u3063\u305f | \u4e0b\u66f8\u304d\u3092\u4f5c\u3089\u305a\u306b\u62c5\u5f53\u8005\u306b\u77e5\u3089\u305b\u308b |\n| \u97f3\u58f0\u8a8d\u8b58\u304c\u5fdc\u7b54\u3057\u306a\u3044 | \u9332\u97f3\u3092\u4fdd\u7ba1\u5834\u6240\u306b\u6b8b\u3059\u3002**\u300c\u51e6\u7406\u6e08\u307f\u300d\u306e\u5370\u306f\u6210\u529f\u3057\u305f\u3068\u304d\u3060\u3051** |\n\n**\u8d77\u304d\u3084\u3059\u3044\u306e\u306f\u30011\u884c\u76ee\u30685\u884c\u76ee\u3067\u3059\u3002** \u3069\u3061\u3089\u3082\u96fb\u8a71\u306e\u8a2d\u5099\u3068\u8cc7\u7523\u53f0\u5e33\u306e\u5074\u306e\u554f\u984c\u3067\u3001\u76f4\u3059\u307b\u3046\u304c\u6587\u5b57\u8d77\u3053\u3057\u306e\u7cbe\u5ea6\u3092\u4e0a\u3052\u308b\u3088\u308a\u52b9\u304d\u307e\u3059\u3002","log_storage":"- \u9332\u97f3\uff082\u30c1\u30e3\u30f3\u30cd\u30eb\uff09\u3068\u3001\u4f0f\u305b\u308b\u524d\u3068\u4f0f\u305b\u305f\u3042\u3068\u306e\u6587\u5b57\u8d77\u3053\u3057\uff08\u4f0f\u305b\u308b\u524d\u306e\u3082\u306e\u306f\u95b2\u89a7\u3067\u304d\u308b\u4eba\u3092\u9650\u308b\uff09\n- \u97f3\u58f0\u8a8d\u8b58\u306e\u5fdc\u7b54\u306e JSON \u3068\u3001Azure OpenAI \u306b\u6e21\u3057\u305f\u5165\u529b\u3068\u8fd4\u3063\u3066\u304d\u305f JSON\n- \u7167\u5408\u306e\u7d50\u679c\uff08`device_match`\u3001`caller_match`\u3001`open_ticket`\uff09\n- **\u62c5\u5f53\u8005\u304c\u4e0b\u66f8\u304d\u3092\u76f4\u3057\u305f\u8a18\u9332** \u2026 \u3069\u306e\u9805\u76ee\u3092\u3001\u3069\u3046\u76f4\u3057\u305f\u304b\n- \u8d77\u7968\u3057\u305f\u30c1\u30b1\u30c3\u30c8\u306e\u756a\u53f7\u3068\u3001\u8d77\u7968\u3057\u305f\u62c5\u5f53\u8005\n- **\u9805\u76ee\u3054\u3068\u306e `not_asked` \u306e\u767a\u751f\u7387**\n\n**4\u3064\u76ee\u3068\u6700\u5f8c\u306e\u884c\u306f\u3001\u6307\u793a\u3068\u805e\u304d\u53d6\u308a\u306e\u578b\u3092\u76f4\u3059\u6750\u6599\u306b\u306a\u308a\u307e\u3059\u3002** \u7aef\u672b\u306e\u6b04\u304c\u6bce\u56de\u7a7a\u306a\u3089\u3001\u5fa9\u5531\u306e\u6c7a\u307e\u308a\u304c\u5b88\u3089\u308c\u3066\u3044\u307e\u305b\u3093\u3002","implementation_level":"\u534a\u81ea\u52d5\u5316","difficulty":3,"cost_band":"\u4e2d","cost_level_label":"API\u9023\u643a","security_level":"\u4e2d","implementation_status":"\u69cb\u6210\u4f8b","assumption_people":5,"assumption_frequency":900,"assumption_workdays":20,"volume_month":900,"before_minutes_per_case":6,"after_minutes_per_case":2,"hourly_cost":3500,"before_hours_month":90,"after_hours_month":30,"saved_hours_month":60,"reduction_rate":67,"saved_hours_year":720,"annual_cost_effect":2520000,"summary":"\u793e\u5185\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306b\u304b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u306e\u9332\u97f3\u3092\u6587\u5b57\u306b\u3057\u3001\u7533\u544a\u8005\u30fb\u7aef\u672b\u30fb\u75c7\u72b6\u30fb\u8a66\u3057\u305f\u3053\u3068\u30fb\u5bfe\u5fdc\u30fb\u7d50\u679c\u3092\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306b\u5206\u3051\u305f\u4e0b\u66f8\u304d\u306b\u3057\u307e\u3059\u3002\u62c5\u5f53\u8005\u306f\u901a\u8a71\u306e\u3042\u3068\u306b\u30e1\u30e2\u3092\u6e05\u66f8\u3059\u308b\u4ee3\u308f\u308a\u306b\u3001\u4e0b\u66f8\u304d\u3092\u78ba\u304b\u3081\u3066\u8d77\u7968\u3057\u307e\u3059\u3002","before_flow":"1. \u96fb\u8a71\u3092\u53d7\u3051\u3001\u7533\u544a\u8005\u306e\u540d\u524d\u30fb\u62e0\u70b9\u30fb\u5185\u7dda\u3092\u805e\u304f\n2. \u75c7\u72b6\u3092\u805e\u304d\u306a\u304c\u3089\u3001\u7d19\u306b\u30e1\u30e2\u3092\u53d6\u308b\n3. \u7533\u544a\u8005\u306b\u518d\u8d77\u52d5\u3084\u518d\u30ed\u30b0\u30a4\u30f3\u306a\u3069\u3092\u8a66\u3057\u3066\u3082\u3089\u3044\u3001\u7d50\u679c\u3092\u805e\u304f\n4. \u89e3\u6c7a\u3059\u308c\u3070\u901a\u8a71\u3092\u7d42\u3048\u308b\u3002\u89e3\u6c7a\u3057\u306a\u3051\u308c\u3070\u4e8c\u6b21\u5bfe\u5fdc\u3078\u56de\u3059\u3053\u3068\u3092\u4f1d\u3048\u308b\n5. \u901a\u8a71\u306e\u3042\u3068\u3001\u30e1\u30e2\u3092\u898b\u306a\u304c\u3089\u30c1\u30b1\u30c3\u30c8\u306b\u7533\u544a\u8005\u30fb\u62e0\u70b9\u30fb\u7aef\u672b\u30fb\u75c7\u72b6\u30fb\u8a66\u3057\u305f\u3053\u3068\u30fb\u5bfe\u5fdc\u30fb\u7d50\u679c\u3092\u5165\u529b\u3059\u308b\n6. \u7aef\u672b\u306e\u756a\u53f7\u304c\u5206\u304b\u3089\u306a\u3044\u3068\u304d\u306f\u3001\u8cc7\u7523\u53f0\u5e33\u3092\u7533\u544a\u8005\u306e\u540d\u524d\u3067\u5f15\u3044\u3066\u63a2\u3059\n7. \u4e8c\u6b21\u5bfe\u5fdc\u3078\u56de\u3059\u3082\u306e\u306f\u3001\u5f15\u304d\u7d99\u304e\u306e\u30e1\u30e2\u3092\u66f8\u3044\u3066\u62c5\u5f53\u306b\u77e5\u3089\u305b\u308b\n\n**\uff08a\uff09\u6e05\u66f8\u306e\u6642\u9593\u304c\u3001\u6b21\u306e\u96fb\u8a71\u306b\u98df\u308f\u308c\u308b\u3002** 1\u4ef6\u306e\u901a\u8a71\u306e\u3042\u3068\u306e\u8a18\u9332\u306f\u6570\u5206\u3067\u3059\u304c\u3001\u96fb\u8a71\u306f\u7d9a\u3051\u3066\u9cf4\u308a\u307e\u3059\u3002**\u8a18\u9332\u3092\u5f8c\u56de\u3057\u306b\u3059\u308b\u3068\u3001\u5915\u65b9\u306b\u306f\u3069\u306e\u96fb\u8a71\u304c\u4f55\u3060\u3063\u305f\u304b\u304c\u66d6\u6627\u306b\u306a\u308a\u3001\u30e1\u30e2\u306e\u8aad\u3081\u306a\u3044\u5b57\u3092\u63a8\u6e2c\u3067\u57cb\u3081\u307e\u3059\u3002**\n\n**\uff08b\uff09\u75c7\u72b6\u3068\u5bfe\u5fdc\u304c\u6df7\u3056\u308b\u3002** \u300c\u753b\u9762\u304c\u56fa\u307e\u308b\u300d\u3068\u66f8\u304b\u308c\u305f\u30c1\u30b1\u30c3\u30c8\u3092\u8aad\u3093\u3067\u3082\u3001\u7533\u544a\u8005\u304c\u305d\u3046\u8a00\u3063\u305f\u306e\u304b\u3001\u62c5\u5f53\u8005\u304c\u78ba\u304b\u3081\u305f\u306e\u304b\u304c\u5206\u304b\u308a\u307e\u305b\u3093\u3002**\u300c\u518d\u8d77\u52d5\u6e08\u307f\u300d\u304c\u3001\u7533\u544a\u8005\u304c\u81ea\u5206\u3067\u3057\u305f\u306e\u304b\u3001\u62c5\u5f53\u8005\u306b\u8a00\u308f\u308c\u3066\u3057\u305f\u306e\u304b\u3082\u5206\u304b\u308a\u307e\u305b\u3093\u3002** \u4e8c\u6b21\u5bfe\u5fdc\u306e\u62c5\u5f53\u306f\u3001\u540c\u3058\u3053\u3068\u3092\u7533\u544a\u8005\u306b\u3082\u3046\u4e00\u5ea6\u983c\u3080\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\n\n**\uff08c\uff09\u7aef\u672b\u306e\u756a\u53f7\u304c\u629c\u3051\u308b\u3002** \u96fb\u8a71\u53e3\u3067\u8cc7\u7523\u756a\u53f7\u3092\u805e\u304f\u3068\u3001\u7533\u544a\u8005\u306fPC\u306e\u88cf\u306e\u30e9\u30d9\u30eb\u3092\u63a2\u3057\u306b\u884c\u304d\u307e\u3059\u3002**\u805e\u304d\u305d\u3073\u308c\u305f\u307e\u307e\u901a\u8a71\u3092\u7d42\u3048\u308b\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u7aef\u672b\u306e\u6b04\u304c\u7a7a\u306b\u306a\u308a\u307e\u3059\u3002** \u540d\u524d\u3067\u8cc7\u7523\u53f0\u5e33\u3092\u5f15\u304f\u3068\u3001\u5171\u7528PC\u3084\u8cb8\u51fa\u306e\u7aef\u672b\u3067\u306f\u672c\u4eba\u306e\u540d\u524d\u3067\u51fa\u3066\u304d\u307e\u305b\u3093\u3002\n\n**\uff08d\uff09\u62c5\u5f53\u8005\u306b\u3088\u3063\u3066\u66f8\u304d\u65b9\u304c\u9055\u3046\u3002** \u3042\u308b\u62c5\u5f53\u8005\u306f\u75c7\u72b6\u3092\u4e00\u884c\u3067\u66f8\u304d\u3001\u5225\u306e\u62c5\u5f53\u8005\u306f\u901a\u8a71\u306e\u7d4c\u7def\u3092\u9577\u304f\u66f8\u304d\u307e\u3059\u3002**\u540c\u3058\u75c7\u72b6\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u3042\u3068\u3067\u6570\u3048\u3088\u3046\u3068\u3057\u3066\u3082\u3001\u8a00\u3044\u65b9\u304c\u3070\u3089\u3070\u3089\u3067\u96c6\u307e\u308a\u307e\u305b\u3093\u3002**","before_flow_steps":["\u96fb\u8a71\u3092\u53d7\u3051\u3001\u7533\u544a\u8005\u306e\u540d\u524d\u30fb\u62e0\u70b9\u30fb\u5185\u7dda\u3092\u805e\u304f","\u75c7\u72b6\u3092\u805e\u304d\u306a\u304c\u3089\u3001\u7d19\u306b\u30e1\u30e2\u3092\u53d6\u308b","\u7533\u544a\u8005\u306b\u518d\u8d77\u52d5\u3084\u518d\u30ed\u30b0\u30a4\u30f3\u306a\u3069\u3092\u8a66\u3057\u3066\u3082\u3089\u3044\u3001\u7d50\u679c\u3092\u805e\u304f","\u89e3\u6c7a\u3059\u308c\u3070\u901a\u8a71\u3092\u7d42\u3048\u308b\u3002\u89e3\u6c7a\u3057\u306a\u3051\u308c\u3070\u4e8c\u6b21\u5bfe\u5fdc\u3078\u56de\u3059\u3053\u3068\u3092\u4f1d\u3048\u308b","\u901a\u8a71\u306e\u3042\u3068\u3001\u30e1\u30e2\u3092\u898b\u306a\u304c\u3089\u30c1\u30b1\u30c3\u30c8\u306b\u7533\u544a\u8005\u30fb\u62e0\u70b9\u30fb\u7aef\u672b\u30fb\u75c7\u72b6\u30fb\u8a66\u3057\u305f\u3053\u3068\u30fb\u5bfe\u5fdc\u30fb\u7d50\u679c\u3092\u5165\u529b\u3059\u308b","\u7aef\u672b\u306e\u756a\u53f7\u304c\u5206\u304b\u3089\u306a\u3044\u3068\u304d\u306f\u3001\u8cc7\u7523\u53f0\u5e33\u3092\u7533\u544a\u8005\u306e\u540d\u524d\u3067\u5f15\u3044\u3066\u63a2\u3059","\u4e8c\u6b21\u5bfe\u5fdc\u3078\u56de\u3059\u3082\u306e\u306f\u3001\u5f15\u304d\u7d99\u304e\u306e\u30e1\u30e2\u3092\u66f8\u3044\u3066\u62c5\u5f53\u306b\u77e5\u3089\u305b\u308b"],"after_flow":"1. **\u3010\u4eba\u3011** \u96fb\u8a71\u3092\u53d7\u3051\u3001\u3053\u308c\u307e\u3067\u3069\u304a\u308a\u8a71\u3092\u805e\u3044\u3066\u5bfe\u5fdc\u3059\u308b\u3002**\u8cc7\u7523\u756a\u53f7\u3068\u5185\u7dda\u306f\u3001\u901a\u8a71\u306e\u4e2d\u3067\u58f0\u306b\u51fa\u3057\u3066\u78ba\u304b\u3081\u308b**\n2. **\u3010\u81ea\u52d5\u3011** \u901a\u8a71\u304c\u7d42\u308f\u308b\u3068\u3001\u96fb\u8a71\u306e\u8a2d\u5099\u304c\u9332\u97f3\u3092\u4fdd\u7ba1\u5834\u6240\u306b\u66f8\u304d\u51fa\u3059\n3. **\u3010\u81ea\u52d5\u3011** \u9332\u97f3\u306e\u4fdd\u5b58\u3092\u304d\u3063\u304b\u3051\u306b\u51e6\u7406\u304c\u52d5\u304d\u3001\u901a\u8a71\u306e\u9577\u3055\u3068\u30c1\u30e3\u30f3\u30cd\u30eb\u306e\u6570\u3092\u78ba\u304b\u3081\u308b\n4. **\u3010\u81ea\u52d5\u3011** \u97f3\u58f0\u8a8d\u8b58\u304c\u3001\u62c5\u5f53\u8005\u5074\u3068\u7533\u544a\u8005\u5074\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u5225\u3005\u306b\u6587\u5b57\u306b\u3059\u308b\n5. **\u3010\u81ea\u52d5\u3011** \u751f\u6210AI\u304c\u3001\u6587\u5b57\u8d77\u3053\u3057\u3092\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306b\u5206\u3051\u3066\u5199\u3057\u3001\u901a\u8a71\u306e\u4e2d\u3067\u89e6\u308c\u3066\u3044\u306a\u3044\u9805\u76ee\u3092\u793a\u3059\n6. **\u3010\u81ea\u52d5\u3011** \u8cc7\u7523\u756a\u53f7\u3068\u5185\u7dda\u3092\u3001\u8cc7\u7523\u53f0\u5e33\u3068\u793e\u54e1\u306e\u4e00\u89a7\u3067\u5f15\u304d\u3001\u5408\u3046\u304b\u3069\u3046\u304b\u306e\u5370\u3092\u4ed8\u3051\u308b\n7. **\u3010\u81ea\u52d5\u3011** \u30d1\u30b9\u30ef\u30fc\u30c9\u3084\u30ef\u30f3\u30bf\u30a4\u30e0\u306e\u756a\u53f7\u306b\u5f53\u305f\u308b\u90e8\u5206\u3092\u4f0f\u305b\u308b\n8. **\u3010\u81ea\u52d5\u3011** \u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u306b\u300c\u4e0b\u66f8\u304d\u300d\u306e\u72b6\u614b\u3067\u767b\u9332\u3057\u3001\u53d7\u3051\u305f\u62c5\u5f53\u8005\u306b\u77e5\u3089\u305b\u308b\n9. **\u3010\u4eba\u3011** \u62c5\u5f53\u8005\u304c\u4e0b\u66f8\u304d\u3092\u958b\u304d\u3001\u5370\u306e\u4ed8\u3044\u305f\u9805\u76ee\u3092\u78ba\u304b\u3081\u3001\u5206\u985e\u3068\u512a\u5148\u5ea6\u3092\u9078\u3093\u3067\u8d77\u7968\u3059\u308b\n10. **\u3010\u4eba\u3011** \u4e8c\u6b21\u5bfe\u5fdc\u3078\u56de\u3059\u3082\u306e\u306f\u3001\u4e0b\u66f8\u304d\u306e\u7d4c\u7def\u3092\u6dfb\u3048\u3066\u62c5\u5f53\u306b\u6e21\u3059\n\n**9\u756a\u76ee\u304c\u3001\u3053\u306e\u8a2d\u8a08\u306e\u5206\u304b\u308c\u76ee\u3067\u3059\u3002\u8d77\u7968\u306f\u4eba\u304c\u884c\u3044\u307e\u3059\u3002** \u4e0b\u66f8\u304d\u306f\u3001\u901a\u8a71\u306e\u4e2d\u3067\u8a00\u308f\u308c\u305f\u3053\u3068\u3092\u9805\u76ee\u306b\u5206\u3051\u305f\u3082\u306e\u3067\u3001**\u512a\u5148\u5ea6\u3068\u5206\u985e\u306f\u62c5\u5f53\u8005\u304c\u9078\u3073\u307e\u3059\u3002** \u5de5\u5834\u306e\u30e9\u30a4\u30f3\u304c\u6b62\u307e\u3063\u3066\u3044\u308b\u304b\u30011\u4eba\u306ePC\u306e\u4e0d\u8abf\u304b\u306f\u3001\u901a\u8a71\u306e\u6587\u8108\u3068\u793e\u5185\u306e\u4e8b\u60c5\u3092\u77e5\u3063\u3066\u3044\u308b\u62c5\u5f53\u8005\u304c\u5224\u65ad\u3057\u307e\u3059\u3002\n\n**1\u756a\u76ee\u306e\u300c\u58f0\u306b\u51fa\u3057\u3066\u78ba\u304b\u3081\u308b\u300d\u306f\u3001\u904b\u7528\u306e\u6c7a\u307e\u308a\u3067\u3059\u3002** \u8cc7\u7523\u756a\u53f7\u3092\u62c5\u5f53\u8005\u304c\u5fa9\u5531\u3059\u308c\u3070\u3001\u62c5\u5f53\u8005\u5074\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u306b\u306f\u3063\u304d\u308a\u3057\u305f\u58f0\u3067\u756a\u53f7\u304c\u6b8b\u308a\u307e\u3059\u3002**\u97f3\u58f0\u8a8d\u8b58\u306e\u7cbe\u5ea6\u3092\u4e0a\u3052\u308b\u3088\u308a\u3001\u5fa9\u5531\u306e\u6c7a\u307e\u308a\u3092\u4f5c\u308b\u307b\u3046\u304c\u52b9\u304d\u307e\u3059\u3002**","after_flow_steps":["**\u3010\u4eba\u3011** \u96fb\u8a71\u3092\u53d7\u3051\u3001\u3053\u308c\u307e\u3067\u3069\u304a\u308a\u8a71\u3092\u805e\u3044\u3066\u5bfe\u5fdc\u3059\u308b\u3002**\u8cc7\u7523\u756a\u53f7\u3068\u5185\u7dda\u306f\u3001\u901a\u8a71\u306e\u4e2d\u3067\u58f0\u306b\u51fa\u3057\u3066\u78ba\u304b\u3081\u308b**","**\u3010\u81ea\u52d5\u3011** \u901a\u8a71\u304c\u7d42\u308f\u308b\u3068\u3001\u96fb\u8a71\u306e\u8a2d\u5099\u304c\u9332\u97f3\u3092\u4fdd\u7ba1\u5834\u6240\u306b\u66f8\u304d\u51fa\u3059","**\u3010\u81ea\u52d5\u3011** \u9332\u97f3\u306e\u4fdd\u5b58\u3092\u304d\u3063\u304b\u3051\u306b\u51e6\u7406\u304c\u52d5\u304d\u3001\u901a\u8a71\u306e\u9577\u3055\u3068\u30c1\u30e3\u30f3\u30cd\u30eb\u306e\u6570\u3092\u78ba\u304b\u3081\u308b","**\u3010\u81ea\u52d5\u3011** \u97f3\u58f0\u8a8d\u8b58\u304c\u3001\u62c5\u5f53\u8005\u5074\u3068\u7533\u544a\u8005\u5074\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u5225\u3005\u306b\u6587\u5b57\u306b\u3059\u308b","**\u3010\u81ea\u52d5\u3011** \u751f\u6210AI\u304c\u3001\u6587\u5b57\u8d77\u3053\u3057\u3092\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306b\u5206\u3051\u3066\u5199\u3057\u3001\u901a\u8a71\u306e\u4e2d\u3067\u89e6\u308c\u3066\u3044\u306a\u3044\u9805\u76ee\u3092\u793a\u3059","**\u3010\u81ea\u52d5\u3011** \u8cc7\u7523\u756a\u53f7\u3068\u5185\u7dda\u3092\u3001\u8cc7\u7523\u53f0\u5e33\u3068\u793e\u54e1\u306e\u4e00\u89a7\u3067\u5f15\u304d\u3001\u5408\u3046\u304b\u3069\u3046\u304b\u306e\u5370\u3092\u4ed8\u3051\u308b","**\u3010\u81ea\u52d5\u3011** \u30d1\u30b9\u30ef\u30fc\u30c9\u3084\u30ef\u30f3\u30bf\u30a4\u30e0\u306e\u756a\u53f7\u306b\u5f53\u305f\u308b\u90e8\u5206\u3092\u4f0f\u305b\u308b","**\u3010\u81ea\u52d5\u3011** \u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u306b\u300c\u4e0b\u66f8\u304d\u300d\u306e\u72b6\u614b\u3067\u767b\u9332\u3057\u3001\u53d7\u3051\u305f\u62c5\u5f53\u8005\u306b\u77e5\u3089\u305b\u308b","**\u3010\u4eba\u3011** \u62c5\u5f53\u8005\u304c\u4e0b\u66f8\u304d\u3092\u958b\u304d\u3001\u5370\u306e\u4ed8\u3044\u305f\u9805\u76ee\u3092\u78ba\u304b\u3081\u3001\u5206\u985e\u3068\u512a\u5148\u5ea6\u3092\u9078\u3093\u3067\u8d77\u7968\u3059\u308b","**\u3010\u4eba\u3011** \u4e8c\u6b21\u5bfe\u5fdc\u3078\u56de\u3059\u3082\u306e\u306f\u3001\u4e0b\u66f8\u304d\u306e\u7d4c\u7def\u3092\u6dfb\u3048\u3066\u62c5\u5f53\u306b\u6e21\u3059"],"architecture":"```\n\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u96fb\u8a71\uff08\u62c5\u5f53\u8005\u5074\u30fb\u7533\u544a\u8005\u5074\u30922\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u9332\u97f3\uff09\n   \u2502  \u901a\u8a71\u306e\u7d42\u4e86\u6642\u306b\u9332\u97f3\u3092\u66f8\u304d\u51fa\u3057\n   \u25bc\u3010\u30c8\u30ea\u30ac\u30fc\u3011\u4fdd\u7ba1\u5834\u6240\u3078\u306e\u9332\u97f3\u306e\u4fdd\u5b58\nAzure Functions \u2500\u2500 \u901a\u8a71\u306e\u9577\u3055\u30fb\u30c1\u30e3\u30f3\u30cd\u30eb\u6570\u306e\u78ba\u8a8d\u3001\u793e\u5185\u306e\u7528\u8a9e\u306e\u30d5\u30ec\u30fc\u30ba\u30ea\u30b9\u30c8\u306e\u7528\u610f\n   \u25bc\nAzure AI Speech\uff08\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\uff09\n   \u2502   \u30c1\u30e3\u30f3\u30cd\u30eb0\uff08\u62c5\u5f53\u8005\uff09\u3068\u30c1\u30e3\u30f3\u30cd\u30eb1\uff08\u7533\u544a\u8005\uff09\u3092\u5225\u3005\u306b\u6587\u5b57\u306b\u3059\u308b\n   \u25bc\nAzure OpenAI \u2500\u2500 \u7533\u544a\u8005\uff0f\u62e0\u70b9\uff0f\u7aef\u672b\uff0f\u5bfe\u8c61\u306e\u30b7\u30b9\u30c6\u30e0\uff0f\u75c7\u72b6\uff0f\u8a66\u3057\u305f\u3053\u3068\uff0f\u5bfe\u5fdc\uff0f\u7d50\u679c \u306b\u5206\u3051\u308b\n   \u2502             \u901a\u8a71\u306e\u4e2d\u3067\u89e6\u308c\u3066\u3044\u306a\u3044\u9805\u76ee\u3092\u793a\u3059\n   \u25bc\nAzure Functions \u2500\u2500 \u8cc7\u7523\u53f0\u5e33\u30fb\u793e\u54e1\u306e\u4e00\u89a7\u3068\u306e\u7167\u5408\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u7b49\u306e\u4f0f\u305b\u5b57\n   \u25bc\n\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u306b\u300c\u4e0b\u66f8\u304d\u300d\u3067\u767b\u9332\u3001\u53d7\u3051\u305f\u62c5\u5f53\u8005\u3078\u901a\u77e5\n   \u25bc\n\u3010\u62c5\u5f53\u8005\u304c\u78ba\u8a8d\u3057\u3001\u5206\u985e\u3068\u512a\u5148\u5ea6\u3092\u9078\u3093\u3067\u8d77\u7968\u3011\n```\n\n| \u5f79\u5272 | \u60f3\u5b9a\u3059\u308b\u88fd\u54c1 | \u4ee3\u66ff\u5019\u88dc |\n|:--|:--|:--|\n| \u51e6\u7406 | Azure AI Speech\uff08\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u3001\u30c1\u30e3\u30f3\u30cd\u30eb\u3054\u3068\u306e\u6587\u5b57\u8d77\u3053\u3057\u3001\u30d5\u30ec\u30fc\u30ba\u30ea\u30b9\u30c8\uff09 | Google Cloud Speech-to-Text\u3001Amazon Transcribe |\n| \u751f\u6210AI | Azure OpenAI\uff08Microsoft Foundry\uff09\uff08\u69cb\u9020\u5316\u51fa\u529b\u3067\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306b\u5206\u3051\u308b\uff09 | Claude API\u3001Gemini API |\n| \u9023\u643a | Azure Functions\uff08\u9332\u97f3\u306e\u53d7\u3051\u53d6\u308a\u3001\u7167\u5408\u3001\u4e0b\u66f8\u304d\u306e\u767b\u9332\uff09 | Azure Logic Apps |\n| \u4fdd\u7ba1 | Azure Blob Storage\uff08\u9332\u97f3\u3068\u6587\u5b57\u8d77\u3053\u3057\u306e\u63a7\u3048\uff09 | \u793e\u5185\u306e\u30d5\u30a1\u30a4\u30eb\u30b5\u30fc\u30d0\u30fc |\n| \u30c1\u30b1\u30c3\u30c8 | \u65e2\u5b58\u306e\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f | \u2015 |\n\n**\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u3068\u8cc7\u7523\u53f0\u5e33\u306f\u3001\u65b0\u3057\u304f\u8db3\u3059\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002** \u8db3\u3059\u306e\u306f\u3001\u9332\u97f3\u3092\u53d7\u3051\u53d6\u3063\u3066\u6587\u5b57\u306b\u3057\u3001\u4e0b\u66f8\u304d\u3092\u767b\u9332\u3059\u308b\u4e2d\u7d99\u306e\u51e6\u7406\u3067\u3059\u3002**\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u306b\u4e0b\u66f8\u304d\u3092\u767b\u9332\u3059\u308b\u65b9\u6cd5\uff08API\u3001\u30e1\u30fc\u30eb\u3067\u306e\u8d77\u7968\u3001\u53d6\u8fbc\u306e\u30d5\u30a1\u30a4\u30eb\uff09\u306f\u88fd\u54c1\u306b\u3088\u3063\u3066\u9055\u3044\u3001\u3053\u3053\u306f\u5229\u7528\u74b0\u5883\u306b\u5fdc\u3058\u305f\u500b\u5225\u5b9f\u88c5\u306b\u306a\u308a\u307e\u3059\u3002**\n\n**\u6587\u5b57\u8d77\u3053\u3057\u306b\u306f\u3001Azure AI Speech \u306e\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u3092\u4f7f\u3044\u307e\u3059\u3002** \u516c\u5f0f\u306e\u8aac\u660e\u3067\u306f\u3001\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u306f**\u7d50\u679c\u3092\u540c\u671f\u3067\u3001\u5b9f\u6642\u9593\u3088\u308a\u901f\u304f\u8fd4\u3059**\u4ed5\u7d44\u307f\u3067\u3001\u5bfe\u8c61\u306f**5\u6642\u9593\u672a\u6e80\u30fb500MB\u672a\u6e80**\u306e\u97f3\u58f0\u3067\u3059\u3002WAV\u3001MP3\u3001OPUS\/OGG\u3001FLAC\u3001WMA\u3001AAC\u3001WAV \u30b3\u30f3\u30c6\u30ca\u30fc\u306e ALAW \u3068 MULAW\u3001AMR\u3001WebM\u3001SPEEX \u3092\u53d7\u3051\u4ed8\u3051\u307e\u3059\u3002**\u96fb\u8a71\u306e\u8a2d\u5099\u304c\u66f8\u304d\u51fa\u3059\u5f62\u5f0f\u306e\u591a\u304f\u304c\u3001\u3053\u306e\u4e2d\u306b\u5165\u308a\u307e\u3059\u3002** \u65e5\u672c\u8a9e\uff08`ja-JP`\uff09\u306f\u3001\u8a00\u8a9e\u306e\u4e00\u89a7\u3067\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u306e\u5bfe\u5fdc\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\n\n**\u62c5\u5f53\u8005\u3068\u7533\u544a\u8005\u306f\u3001\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u5206\u3051\u307e\u3059\u3002** \u516c\u5f0f\u306e\u8aac\u660e\u3067\u306f\u3001\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u306f**\u65e2\u5b9a\u3067\u306f\u3059\u3079\u3066\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u30921\u3064\u306b\u307e\u3068\u3081\u3066\u6587\u5b57\u306b\u3057**\u3001\u30b9\u30c6\u30ec\u30aa\u306e\u97f3\u58f0\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u5225\u3005\u306b\u6587\u5b57\u306b\u3057\u305f\u3044\u3068\u304d\u306f `channels` \u306b `[0,1]` \u3092\u6307\u5b9a\u3057\u307e\u3059\u3002\u5fdc\u7b54\u3067\u306f\u3001\u767a\u8a71\u3054\u3068\u306b `channel` \u304c\u4ed8\u304d\u307e\u3059\u3002**\u8a71\u8005\u306e\u5206\u96e2\uff08diarization\uff09\u306f1\u3064\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u306e\u4e2d\u3067\u8a71\u8005\u3092\u805e\u304d\u5206\u3051\u308b\u4ed5\u7d44\u307f\u3067\u3001\u30b9\u30c6\u30ec\u30aa\u306e\u97f3\u58f0\u3067\u8a71\u8005\u306e\u5206\u96e2\u3092\u6709\u52b9\u306b\u3059\u308b\u3068 `[0,1]` \u3092\u6307\u5b9a\u3067\u304d\u307e\u305b\u3093\u3002** \u96fb\u8a71\u306e\u9332\u97f3\u304c2\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u6b8b\u305b\u308b\u306a\u3089\u3001\u8a71\u8005\u306e\u5206\u96e2\u3088\u308a\u78ba\u5b9f\u306a\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u5206\u3051\u307e\u3059\u3002","implementation_steps":"### \u30c8\u30ea\u30ac\u30fc\n\n**\u96fb\u8a71\u306e\u8a2d\u5099\u304c\u9332\u97f3\u3092\u4fdd\u7ba1\u5834\u6240\u306b\u66f8\u304d\u51fa\u3057\u305f\u3053\u3068\u3092\u8d77\u70b9\u306b\u3057\u307e\u3059\u3002** \u5bfe\u8c61\u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u756a\u53f7\u306b\u304b\u304b\u3063\u3066\u304d\u305f\u901a\u8a71\u3060\u3051\u3067\u3059\u3002**\u901a\u8a71\u304c\u7d42\u308f\u3063\u3066\u304b\u3089\u6570\u5206\u3067\u4e0b\u66f8\u304d\u304c\u5c4a\u3051\u3070\u3001\u62c5\u5f53\u8005\u306f\u7533\u544a\u8005\u306e\u58f0\u3092\u899a\u3048\u3066\u3044\u308b\u3046\u3061\u306b\u78ba\u304b\u3081\u3089\u308c\u307e\u3059\u3002**\n\n\u901a\u8a71\u304c20\u79d2\u672a\u6e80\u306e\u3082\u306e\u306f\u5bfe\u8c61\u304b\u3089\u5916\u3057\u307e\u3059\u3002**\u300c\u3007\u3007\u3055\u3093\u3044\u307e\u3059\u304b\u300d\u300c\u304b\u3051\u76f4\u3057\u307e\u3059\u300d\u3060\u3051\u306e\u901a\u8a71\u306b\u4e0b\u66f8\u304d\u3092\u4f5c\u3063\u3066\u3082\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u4e00\u89a7\u304c\u57cb\u307e\u308b\u3060\u3051\u3067\u3059\u3002** \u6298\u308a\u8fd4\u3057\u306e\u96fb\u8a71\uff08\u62c5\u5f53\u8005\u304b\u3089\u304b\u3051\u305f\u3082\u306e\uff09\u3082\u5bfe\u8c61\u306b\u3057\u3001**\u540c\u3058\u7533\u544a\u8005\u306e\u672a\u5b8c\u4e86\u306e\u30c1\u30b1\u30c3\u30c8\u304c\u3042\u308c\u3070\u3001\u65b0\u3057\u3044\u4e0b\u66f8\u304d\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u30c1\u30b1\u30c3\u30c8\u3078\u306e\u8ffd\u8a18\u306e\u6848\u3068\u3057\u3066\u4f5c\u308a\u307e\u3059\u3002**\n\n\u51e6\u7406\u304c\u7d42\u308f\u3063\u305f\u9332\u97f3\u306b\u306f\u300c\u51e6\u7406\u6e08\u307f\u300d\u306e\u5370\u3092\u4ed8\u3051\u3001\u5370\u306e\u7121\u3044\u9332\u97f3\u306e\u6570\u304c\u672a\u51e6\u7406\u306e\u6570\u306b\u306a\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002**\u5370\u3092\u4ed8\u3051\u308b\u306e\u306f\u3001\u4e0b\u66f8\u304d\u306e\u767b\u9332\u306b\u6210\u529f\u3057\u305f\u3068\u304d\u3060\u3051**\u306b\u3057\u307e\u3059\u3002\n\n### \u5165\u529b\u30c7\u30fc\u30bf\n\n| \u30c7\u30fc\u30bf | \u4e2d\u8eab | \u53d6\u5f97\u5143 |\n|:--|:--|:--|\n| \u901a\u8a71\u306e\u9332\u97f3 | 2\u30c1\u30e3\u30f3\u30cd\u30eb\uff080\uff1d\u62c5\u5f53\u8005\u30011\uff1d\u7533\u544a\u8005\uff09\u3002\u901a\u8a71\u306e\u958b\u59cb\u6642\u523b\u3001\u9577\u3055\u3001\u53d7\u3051\u305f\u62c5\u5f53\u8005\u306e\u5185\u7dda\u3001\u767a\u4fe1\u5143\u306e\u756a\u53f7 | \u96fb\u8a71\u306e\u8a2d\u5099 |\n| \u6587\u5b57\u8d77\u3053\u3057 | \u30c1\u30e3\u30f3\u30cd\u30eb\u3054\u3068\u306e\u767a\u8a71\u3001\u6642\u523b\u3001**\u4fe1\u983c\u5ea6** | Azure AI Speech |\n| \u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306e\u5b9a\u7fa9 | \u7533\u544a\u8005\u3001\u62e0\u70b9\u3001\u5185\u7dda\u3001\u7aef\u672b\u3001\u5bfe\u8c61\u306e\u30b7\u30b9\u30c6\u30e0\u3001\u75c7\u72b6\u3001\u767a\u751f\u306e\u6642\u671f\u3001\u5f71\u97ff\u306e\u7bc4\u56f2\u3001\u8a66\u3057\u305f\u3053\u3068\u3001\u5bfe\u5fdc\u3001\u7d50\u679c\u3001\u6b21\u306e\u5bfe\u5fdc | \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3067\u6c7a\u3081\u305f\u4e00\u89a7 |\n| \u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7 | \u793e\u5185\u306e\u30b7\u30b9\u30c6\u30e0\u540d\u3001\u62e0\u70b9\u540d\u3001\u7aef\u672b\u306e\u578b\u756a\u3001\u3088\u304f\u51fa\u308b\u30a8\u30e9\u30fc\u306e\u8a00\u8449 | \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3067\u7528\u610f\u3059\u308b\u4e00\u89a7 |\n| \u8cc7\u7523\u53f0\u5e33 | \u8cc7\u7523\u756a\u53f7\u3001PC\u540d\u3001\u8a2d\u7f6e\u5834\u6240\u3001\u4f7f\u7528\u8005\u3001\u578b\u756a | \u8cc7\u7523\u53f0\u5e33\u306e\u65e5\u6b21\u306e\u66f8\u304d\u51fa\u3057 |\n| \u793e\u54e1\u306e\u4e00\u89a7 | \u6c0f\u540d\u3001\u6240\u5c5e\u3001\u62e0\u70b9\u3001\u5185\u7dda | \u4eba\u4e8b\u306e\u4e00\u89a7\u306e\u66f8\u304d\u51fa\u3057 |\n\n**\u8cea\u3092\u6c7a\u3081\u308b\u306e\u306f\u3001\u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u3067\u3059\u3002** \u300c\u30b7\u30e5\u30c3\u30ab\u30b7\u30b8\u300d\u304c\u300c\u51fa\u8377\u6307\u793a\u300d\u306a\u306e\u304b\u3001\u793e\u5185\u306e\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u306e\u753b\u9762\u540d\u306a\u306e\u304b\u306f\u3001\u4e00\u89a7\u304c\u7121\u3051\u308c\u3070\u97f3\u58f0\u8a8d\u8b58\u306b\u306f\u5206\u304b\u308a\u307e\u305b\u3093\u3002**\u793e\u5185\u306e\u30b7\u30b9\u30c6\u30e0\u540d\u3001\u753b\u9762\u306e\u540d\u524d\u3001\u62e0\u70b9\u306e\u547c\u3073\u540d\u3001\u7aef\u672b\u306e\u578b\u756a**\u3092\u4e00\u89a7\u306b\u3057\u3001\u30d5\u30ec\u30fc\u30ba\u30ea\u30b9\u30c8\u3068\u3057\u3066\u6e21\u3057\u307e\u3059\u3002\u516c\u5f0f\u306e\u76ee\u5b89\u3067\u306f\u3001\u30d5\u30ec\u30fc\u30ba\u30ea\u30b9\u30c8\u306f**2,000\u8a9e\u53e5\u3092\u8d85\u3048\u306a\u3044**\u3088\u3046\u306b\u3057\u3001\u9577\u3044\u307b\u3069\u54c1\u8cea\u3068\u5f85\u3061\u6642\u9593\u306b\u5f71\u97ff\u3059\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\n\n**\u767a\u4fe1\u5143\u306e\u756a\u53f7\u306f\u3001\u7533\u544a\u8005\u306e\u624b\u304c\u304b\u308a\u306b\u4f7f\u3044\u307e\u3059\u3002** \u5171\u7528\u306e\u96fb\u8a71\u304b\u3089\u306e\u901a\u8a71\u3082\u3042\u308b\u306e\u3067\u3001\u756a\u53f7\u304b\u3089\u6c7a\u3081\u305f\u7533\u544a\u8005\u306f\u300c\u5019\u88dc\u300d\u3068\u3057\u3066\u6271\u3044\u307e\u3059\u3002\n\n### \u30c7\u30fc\u30bf\u306e\u53d6\u5f97\u65b9\u6cd5\n\n\u6587\u5b57\u8d77\u3053\u3057\u306f\u3001Azure Functions \u304b\u3089\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u306e API \u3092\u547c\u3076\u3060\u3051\u3067\u3059\u3002\n\n| \u6307\u5b9a\u3059\u308b\u3082\u306e | \u5024 | \u4f55\u306e\u305f\u3081\u304b |\n|:--|:--|:--|\n| `locales` | `ja-JP` | \u8a00\u8a9e\u306e\u5224\u5b9a\u3092\u7701\u304d\u3001\u8a8d\u8b58\u3092\u5b89\u5b9a\u3055\u305b\u308b |\n| `channels` | `[0,1]` | \u62c5\u5f53\u8005\u3068\u7533\u544a\u8005\u3092\u5225\u3005\u306b\u6587\u5b57\u306b\u3059\u308b |\n| `phraseList` | \u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7 | \u30b7\u30b9\u30c6\u30e0\u540d\u30fb\u62e0\u70b9\u540d\u30fb\u578b\u756a\u3092\u8a8d\u8b58\u3055\u305b\u3084\u3059\u304f\u3059\u308b |\n\n| \u53d6\u308b\u3082\u306e | \u3069\u3053\u304b\u3089 | \u4f55\u306b\u4f7f\u3046\u304b |\n|:--|:--|:--|\n| \u767a\u8a71\u3054\u3068\u306e\u6587\u5b57 | \u5fdc\u7b54\u306e `phrases` \u306e `text` | \u4e0b\u66f8\u304d\u306e\u6750\u6599 |\n| \u30c1\u30e3\u30f3\u30cd\u30eb | `phrases` \u306e `channel` | \u62c5\u5f53\u8005\u306e\u767a\u8a00\u304b\u7533\u544a\u8005\u306e\u767a\u8a00\u304b\u306e\u533a\u5225 |\n| \u767a\u8a71\u306e\u6642\u523b | `offsetMilliseconds`\uff0f`durationMilliseconds` | \u30c1\u30b1\u30c3\u30c8\u306e\u5404\u9805\u76ee\u304b\u3089\u9332\u97f3\u306e\u8a72\u5f53\u7b87\u6240\u3078\u623b\u308b |\n| \u4fe1\u983c\u5ea6 | `phrases` \u306e `confidence` | \u805e\u304d\u53d6\u308a\u306e\u602a\u3057\u3044\u767a\u8a71\u306e\u5370 |\n| \u5168\u6587 | `combinedPhrases`\uff08\u30c1\u30e3\u30f3\u30cd\u30eb\u3054\u3068\uff09 | \u4e0b\u66f8\u304d\u306b\u6dfb\u3048\u308b\u901a\u8a71\u306e\u5168\u6587 |\n\n**1\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u3057\u304b\u9332\u97f3\u3067\u304d\u306a\u3044\u96fb\u8a71\u306e\u8a2d\u5099\u3067\u306f\u3001\u8a71\u8005\u306e\u5206\u96e2\u306b\u5207\u308a\u66ff\u3048\u307e\u3059\u3002** `diarization` \u3092 `{\"maxSpeakers\": 2, \"enabled\": true}` \u3067\u6307\u5b9a\u3057\u3001\u767a\u8a71\u3054\u3068\u306e `speaker` \u3067\u5206\u3051\u307e\u3059\u3002**\u305f\u3060\u3057 `speaker` \u306e\u756a\u53f7\u306f\u4eba\u3068\u7d50\u3073\u4ed8\u3044\u3066\u3044\u306a\u3044\u306e\u3067\u3001\u6700\u521d\u306b\u540d\u4e57\u3063\u305f\u8a71\u8005\u3092\u62c5\u5f53\u8005\u3068\u3059\u308b\u6c7a\u307e\u308a\u304c\u8981\u308a\u307e\u3059\u3002** 2\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u9332\u97f3\u3067\u304d\u308b\u306a\u3089\u3001\u3053\u3061\u3089\u306f\u4f7f\u3044\u307e\u305b\u3093\u3002\n\n### \u524d\u51e6\u7406\n\n1. **\u901a\u8a71\u306e\u9078\u5225** \u2026 20\u79d2\u672a\u6e80\u306e\u901a\u8a71\u3068\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u756a\u53f7\u4ee5\u5916\u306e\u901a\u8a71\u3092\u5916\u3057\u307e\u3059\n2. **\u30c1\u30e3\u30f3\u30cd\u30eb\u306e\u78ba\u8a8d** \u2026 \u9332\u97f3\u304c2\u30c1\u30e3\u30f3\u30cd\u30eb\u304b\u3092\u78ba\u304b\u3081\u307e\u3059\u30021\u30c1\u30e3\u30f3\u30cd\u30eb\u306a\u3089\u8a71\u8005\u306e\u5206\u96e2\u306e\u8a2d\u5b9a\u3067\u547c\u3073\u307e\u3059\n3. **\u4fdd\u7559\u3068\u7121\u97f3\u306e\u533a\u9593\u3092\u5916\u3059** \u2026 \u7533\u544a\u8005\u304cPC\u306e\u88cf\u306e\u30e9\u30d9\u30eb\u3092\u63a2\u3057\u306b\u884c\u304f\u3042\u3044\u3060\u306e\u4fdd\u7559\u3092\u5916\u3057\u307e\u3059\n4. **\u30d5\u30ec\u30fc\u30ba\u30ea\u30b9\u30c8\u306e\u7528\u610f** \u2026 \u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u3092\u307e\u3068\u3081\u3066\u6e21\u3057\u307e\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u306e\u5165\u308c\u66ff\u3048\u304c\u3042\u3063\u305f\u6708\u306f\u3001\u4e00\u89a7\u3092\u5148\u306b\u66f4\u65b0\u3057\u307e\u3059\n5. **\u6642\u523b\u306e\u4ed8\u3044\u305f\u767a\u8a71\u306e\u4e26\u3079\u76f4\u3057** \u2026 2\u3064\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u306e\u767a\u8a71\u3092\u6642\u523b\u9806\u306b\u4e26\u3079\u3001`staff`\uff0f`caller` \u306e\u5370\u3092\u4ed8\u3051\u30661\u672c\u306e\u4f1a\u8a71\u306b\u3057\u307e\u3059\n6. **\u4f0f\u305b\u5b57\u306e\u4e0b\u6e96\u5099** \u2026 \u300c\u30d1\u30b9\u30ef\u30fc\u30c9\u300d\u300c\u6697\u8a3c\u756a\u53f7\u300d\u300c\u30ef\u30f3\u30bf\u30a4\u30e0\u300d\u300c\u8a8d\u8a3c\u30b3\u30fc\u30c9\u300d\u306e\u8a00\u8449\u306e\u524d\u5f8c\u306e\u767a\u8a71\u306b\u5370\u3092\u4ed8\u3051\u307e\u3059\n\n**5\u756a\u76ee\u3067\u4e26\u3079\u76f4\u3059\u306e\u306f\u3001\u751f\u6210AI\u306b\u4f1a\u8a71\u306e\u6d41\u308c\u3068\u3057\u3066\u8aad\u307e\u305b\u308b\u305f\u3081\u3067\u3059\u3002** \u30c1\u30e3\u30f3\u30cd\u30eb\u3054\u3068\u306e\u5168\u6587\u3092\u5225\u3005\u306b\u6e21\u3059\u3068\u3001\u300c\u3057\u307e\u3057\u305f\u300d\u304c\u3069\u306e\u554f\u3044\u3078\u306e\u7b54\u3048\u304b\u304c\u5206\u304b\u3089\u306a\u304f\u306a\u308a\u307e\u3059\u3002\n\n**6\u756a\u76ee\u306f\u3001\u3053\u306e\u984c\u6750\u306b\u56fa\u6709\u306e\u624b\u5f53\u3066\u3067\u3059\u3002** \u30d1\u30b9\u30ef\u30fc\u30c9\u306e\u518d\u8a2d\u5b9a\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u306f\u3001\u7533\u544a\u8005\u304c\u53e4\u3044\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u53e3\u306b\u3057\u305f\u308a\u3001\u62c5\u5f53\u8005\u304c\u4eee\u306e\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u8aad\u307f\u4e0a\u3052\u305f\u308a\u3057\u307e\u3059\u3002**\u305d\u306e\u767a\u8a71\u306f\u3001\u4e0b\u66f8\u304d\u306b\u3082\u3001\u751f\u6210AI\u3078\u306e\u5165\u529b\u306b\u3082\u6b8b\u3057\u307e\u305b\u3093\u3002** \u5370\u306e\u4ed8\u3044\u305f\u767a\u8a71\u306e\u6570\u5b57\u3068\u82f1\u5b57\u306e\u4e26\u3073\u3092\u3001\u751f\u6210AI\u306b\u6e21\u3059\u524d\u306b\u4f0f\u305b\u307e\u3059\u3002\n\n### AI\u306b\u4f55\u3092\u3055\u305b\u308b\u306e\u304b\n\n**\u3055\u305b\u308b\u306e\u306f\u3001\u4f1a\u8a71\u306e\u6587\u5b57\u8d77\u3053\u3057\u3092\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306b\u5206\u3051\u3066\u5199\u3059\u3053\u3068\u3067\u3059\u3002** \u539f\u56e0\u3092\u63a8\u5b9a\u3059\u308b\u3053\u3068\u3001\u512a\u5148\u5ea6\u3092\u6c7a\u3081\u308b\u3053\u3068\u3001\u5206\u985e\u3092\u78ba\u5b9a\u3059\u308b\u3053\u3068\u306f\u3055\u305b\u307e\u305b\u3093\u3002\n\n| \u9805\u76ee | \u4f55\u3092\u66f8\u304f\u304b | \u5224\u65ad\u3067\u304d\u306a\u3044\u3068\u304d\u306e\u6271\u3044 |\n|:--|:--|:--|\n| \u7533\u544a\u8005\u30fb\u62e0\u70b9\u30fb\u5185\u7dda | \u7533\u544a\u8005\u304c\u540d\u4e57\u3063\u305f\u540d\u524d\u3068\u62e0\u70b9\u3001\u8a00\u308f\u308c\u305f\u5185\u7dda | \u8a00\u308f\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u7a7a |\n| \u7aef\u672b | \u8cc7\u7523\u756a\u53f7\u30fbPC\u540d\u30fb\u578b\u756a\u3068\u3057\u3066\u8a00\u308f\u308c\u305f\u6587\u5b57\u3092\u3001\u305d\u306e\u307e\u307e\u5199\u3059 | \u8a00\u308f\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u7a7a\u306b\u3057\u3001\u805e\u304d\u6f0f\u308c\u306b\u5165\u308c\u308b |\n| \u5bfe\u8c61\u306e\u30b7\u30b9\u30c6\u30e0 | \u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u304b\u3089\u5f53\u3066\u306f\u307e\u308b\u3082\u306e\u3092\u9078\u3076 | \u9078\u3079\u306a\u3051\u308c\u3070 `other` \u3068\u3001\u8a00\u308f\u308c\u305f\u8a00\u8449 |\n| \u75c7\u72b6 | \u7533\u544a\u8005\u304c\u8a00\u3063\u305f\u75c7\u72b6\u3002**\u7533\u544a\u8005\u306e\u8a00\u8449\u3060\u3051\u304b\u3089\u66f8\u304f** | \u62c5\u5f53\u8005\u306e\u554f\u3044\u306b\u9837\u3044\u305f\u3060\u3051\u306a\u3089\u3001\u305d\u306e\u65e8\u3092\u66f8\u304f |\n| \u767a\u751f\u306e\u6642\u671f | \u300c\u4eca\u671d\u304b\u3089\u300d\u300c\u3055\u3063\u304d\u6025\u306b\u300d\u306a\u3069\u306e\u8a00\u8449\u3092\u305d\u306e\u307e\u307e | \u8a00\u308f\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u7a7a |\n| \u5f71\u97ff\u306e\u624b\u304c\u304b\u308a | \u300c\u30e9\u30a4\u30f3\u304c\u6b62\u307e\u3063\u3066\u3044\u308b\u300d\u300c\u5168\u54e1\u304c\u300d\u300c\u51fa\u8377\u306b\u9593\u306b\u5408\u308f\u306a\u3044\u300d\u306a\u3069\u306e\u8a00\u8449\u3068\u6642\u523b | **\u8a55\u4fa1\u3092\u305b\u305a\u306b\u5199\u3059** |\n| \u8a66\u3057\u305f\u3053\u3068 | \u7533\u544a\u8005\u304c\u3059\u3067\u306b\u8a66\u3057\u305f\u3053\u3068\u3068\u3001\u901a\u8a71\u306e\u4e2d\u3067\u8a66\u3057\u3066\u3082\u3089\u3063\u305f\u3053\u3068 | \u8ab0\u304c\u8a66\u3057\u305f\u304b\u3092\u5206\u3051\u3066\u66f8\u304f |\n| \u5bfe\u5fdc\u3068\u7d50\u679c | \u62c5\u5f53\u8005\u304c\u884c\u3063\u305f\u64cd\u4f5c\u3068\u3001\u305d\u306e\u7d50\u679c | \u7d50\u679c\u304c\u8a00\u308f\u308c\u3066\u3044\u306a\u3051\u308c\u3070 `unknown` |\n| \u6b21\u306e\u5bfe\u5fdc | \u4e8c\u6b21\u5bfe\u5fdc\u3078\u306e\u5f15\u304d\u7d99\u304e\u3001\u6298\u308a\u8fd4\u3057\u306e\u7d04\u675f\u3001\u7533\u544a\u8005\u304c\u5f85\u3064\u3053\u3068 | \u8a00\u308f\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u7a7a |\n\n**\u300c\u8a66\u3057\u305f\u3053\u3068\u300d\u3092\u3001\u901a\u8a71\u306e\u524d\u3068\u901a\u8a71\u306e\u4e2d\u3067\u5206\u3051\u308b\u306e\u304c\u8981\u3067\u3059\u3002** \u7533\u544a\u8005\u304c\u96fb\u8a71\u306e\u524d\u306b\u81ea\u5206\u3067\u518d\u8d77\u52d5\u3057\u3066\u3044\u305f\u306e\u304b\u3001\u62c5\u5f53\u8005\u306b\u8a00\u308f\u308c\u3066\u518d\u8d77\u52d5\u3057\u305f\u306e\u304b\u3067\u3001**\u4e8c\u6b21\u5bfe\u5fdc\u306e\u62c5\u5f53\u304c\u6b21\u306b\u983c\u3080\u3053\u3068\u304c\u5909\u308f\u308a\u307e\u3059\u3002** \u5206\u3051\u3066\u66f8\u304b\u308c\u3066\u3044\u308c\u3070\u3001\u540c\u3058\u3053\u3068\u3092\u3082\u3046\u4e00\u5ea6\u983c\u307e\u305a\u306b\u6e08\u307f\u307e\u3059\u3002\n\n**\u5f71\u97ff\u306e\u624b\u304c\u304b\u308a\u306f\u3001\u8a00\u8449\u3068\u6642\u523b\u3060\u3051\u3092\u5199\u3055\u305b\u307e\u3059\u3002** \u300c\u512a\u5148\u5ea6\uff1a\u9ad8\u300d\u306e\u3088\u3046\u306a\u8a55\u4fa1\u306f\u66f8\u304b\u305b\u307e\u305b\u3093\u3002**\u62c5\u5f53\u8005\u306f\u3001\u7533\u544a\u8005\u306e\u300c\u30e9\u30a4\u30f3\u304c\u6b62\u307e\u3063\u3066\u308b\u300d\u3068\u3044\u3046\u8a00\u8449\u3092\u8aad\u3081\u3070\u3001\u81ea\u5206\u3067\u512a\u5148\u5ea6\u3092\u9078\u3079\u307e\u3059\u3002** AI\u306e\u8a55\u4fa1\u304c\u5148\u306b\u66f8\u304b\u308c\u3066\u3044\u308b\u3068\u3001\u62c5\u5f53\u8005\u306f\u305d\u308c\u3092\u8ffd\u8a8d\u3057\u304c\u3061\u3067\u3059\u3002\n\n| \u3055\u305b\u306a\u3044\u3053\u3068 | \u7406\u7531 |\n|:--|:--|\n| \u539f\u56e0\u306e\u63a8\u5b9a\uff08\u300c\u30c9\u30e9\u30a4\u30d0\u30fc\u306e\u4e0d\u5177\u5408\u3068\u601d\u308f\u308c\u308b\u300d\uff09 | \u6839\u62e0\u306e\u7121\u3044\u539f\u56e0\u304c\u66f8\u304b\u308c\u308b\u3068\u3001\u4e8c\u6b21\u5bfe\u5fdc\u304c\u305d\u308c\u3092\u524d\u63d0\u306b\u8abf\u3079\u59cb\u3081\u308b |\n| \u512a\u5148\u5ea6\u30fb\u5206\u985e\u306e\u78ba\u5b9a | \u793e\u5185\u306e\u57fa\u6e96\u3068\u3001\u305d\u306e\u65e5\u306e\u4e8b\u60c5\u3092\u77e5\u308b\u62c5\u5f53\u8005\u304c\u6c7a\u3081\u308b |\n| \u8cc7\u7523\u756a\u53f7\u30fb\u5185\u7dda\u306e\u88dc\u5b8c | 1\u5b57\u9055\u3048\u3070\u5225\u306e\u7aef\u672b\u306b\u306a\u308b\u3002\u305d\u308c\u3089\u3057\u3044\u756a\u53f7\u306b\u8fd1\u3065\u3051\u306a\u3044 |\n| \u62c5\u5f53\u8005\u306e\u767a\u8a00\u3092\u75c7\u72b6\u306b\u5165\u308c\u308b | \u62c5\u5f53\u8005\u306e\u554f\u3044\u304b\u3051\u304c\u7533\u544a\u8005\u306e\u8a3c\u8a00\u306b\u306a\u308b |\n| \u30d1\u30b9\u30ef\u30fc\u30c9\u30fb\u8a8d\u8a3c\u30b3\u30fc\u30c9\u3092\u5199\u3059 | \u4f0f\u305b\u5b57\u3092\u5fa9\u5143\u3057\u306a\u3044\u3002\u4e0b\u66f8\u304d\u306b\u6b8b\u3055\u306a\u3044 |\n| \u7533\u544a\u8005\u306e\u8a00\u3044\u65b9\u306e\u8a00\u3044\u63db\u3048 | \u300c\u306a\u3093\u304b\u91cd\u3044\u300d\u3092\u300cCPU\u4f7f\u7528\u7387\u304c\u9ad8\u3044\u300d\u306b\u3057\u306a\u3044 |\n\n**1\u884c\u76ee\u304c\u3001\u9593\u9055\u3048\u305f\u3068\u304d\u306b\u3044\u3061\u3070\u3093\u9060\u56de\u308a\u306b\u306a\u308b\u5931\u6557\u3067\u3059\u3002** \u751f\u6210AI\u306f\u3001\u75c7\u72b6\u304b\u3089\u3082\u3063\u3068\u3082\u3089\u3057\u3044\u539f\u56e0\u3092\u66f8\u304d\u6dfb\u3048\u307e\u3059\u3002**\u4e8c\u6b21\u5bfe\u5fdc\u306e\u62c5\u5f53\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306b\u66f8\u304b\u308c\u305f\u539f\u56e0\u3092\u51fa\u767a\u70b9\u306b\u3057\u3066\u8abf\u3079\u59cb\u3081\u307e\u3059\u3002** \u5916\u308c\u3066\u3044\u308c\u3070\u3001\u305d\u306e\u5206\u3060\u3051\u89e3\u6c7a\u304c\u9045\u308c\u307e\u3059\u3002\n\n### \u30d7\u30ed\u30f3\u30d7\u30c8\u307e\u305f\u306f\u6307\u793a\u5185\u5bb9\u306e\u4f8b\n\n```\n\u3042\u306a\u305f\u306f\u793e\u5185\u306e\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3067\u3001\u96fb\u8a71\u3067\u53d7\u3051\u305f\u554f\u3044\u5408\u308f\u305b\u306e\n\u6587\u5b57\u8d77\u3053\u3057\u304b\u3089\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u4e0b\u66f8\u304d\u3092\u4f5c\u308b\u7acb\u5834\u3067\u3059\u3002\n\u6587\u5b57\u8d77\u3053\u3057\u306b\u66f8\u304b\u308c\u3066\u3044\u308b\u3053\u3068\u3060\u3051\u3092\u4f7f\u3063\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u8a71\u8005\u3011\n- staff \u306f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u62c5\u5f53\u8005\u3001caller \u306f\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u793e\u54e1\u306e\u767a\u8a00\u3067\u3059\u3002\n\n\u3010\u66f8\u304f\u9805\u76ee\u3011\n- caller_name, site, extension ... caller \u304c\u540d\u4e57\u3063\u305f\u540d\u524d\u3001\u62e0\u70b9\u3001\u5185\u7dda\n- device_words ...... \u8cc7\u7523\u756a\u53f7\u30fbPC\u540d\u30fb\u578b\u756a\u3068\u3057\u3066\u8a00\u308f\u308c\u305f\u6587\u5b57\u3002\u305d\u306e\u307e\u307e\u5199\u3059\n- system ............ \u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u304b\u30891\u3064\u9078\u3076\u3002\u9078\u3079\u306a\u3051\u308c\u3070 other\n- symptom ........... caller \u304c\u8a00\u3063\u305f\u75c7\u72b6\u3002caller \u306e\u767a\u8a00\u3060\u3051\u304b\u3089\u66f8\u304f\n- since ............. \u767a\u751f\u306e\u6642\u671f\u3092\u8868\u3059\u8a00\u8449\u3002\u305d\u306e\u307e\u307e\u5199\u3059\n- impact_quotes ..... \u696d\u52d9\u3078\u306e\u5f71\u97ff\u306b\u95a2\u308f\u308b caller \u306e\u8a00\u8449\u3068\u3001\u305d\u306e offset_ms\n- tried_before_call . caller \u304c\u96fb\u8a71\u306e\u524d\u306b\u81ea\u5206\u3067\u8a66\u3057\u305f\u3053\u3068\n- tried_in_call ..... \u901a\u8a71\u306e\u4e2d\u3067 staff \u304c\u983c\u3093\u3067 caller \u304c\u8a66\u3057\u305f\u3053\u3068\u3068\u3001\u305d\u306e\u7d50\u679c\n- staff_actions ..... staff \u304c\u81ea\u5206\u3067\u884c\u3063\u305f\u64cd\u4f5c\uff08\u9060\u9694\u64cd\u4f5c\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u89e3\u9664\u306a\u3069\uff09\n- outcome ........... resolved\uff0fescalated\uff0fpending\uff0funknown\n- next_steps ........ \u5f15\u304d\u7d99\u304e\u5148\u3001\u6298\u308a\u8fd4\u3057\u306e\u7d04\u675f\u3001caller \u304c\u5f85\u3064\u3053\u3068\n- not_asked ......... \u3010\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306e\u5b9a\u7fa9\u3011\u306e\u3046\u3061\u3001\u901a\u8a71\u306e\u4e2d\u3067\u89e6\u308c\u3066\u3044\u306a\u3044\u9805\u76ee\n\n\u3010\u53b3\u5b88\u4e8b\u9805\u3011\n- \u539f\u56e0\u3092\u63a8\u5b9a\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u300c\u301c\u3068\u601d\u308f\u308c\u308b\u300d\u300c\u301c\u306e\u53ef\u80fd\u6027\u300d\u3092\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u512a\u5148\u5ea6\u3084\u5206\u985e\u3092\u6c7a\u3081\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u5f71\u97ff\u306b\u95a2\u308f\u308b\u8a00\u8449\u3092\u5199\u3059\u3060\u3051\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- staff \u306e\u767a\u8a00\u3092 symptom \u306b\u5165\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n  staff \u304c\u300c\u753b\u9762\u304c\u56fa\u307e\u308b\u611f\u3058\u3067\u3059\u304b\u300d\u3068\u805e\u304d\u3001caller \u304c\u300c\u306f\u3044\u300d\u3068\u7b54\u3048\u305f\u5834\u5408\u306f\u3001\n  symptom \u306b\u300c\u62c5\u5f53\u8005\u306e\u554f\u3044\u306b\u540c\u610f\uff08\u753b\u9762\u304c\u56fa\u307e\u308b\uff09\u300d\u3068\u66f8\u304d\u3001\n  confirmed_by_question \u3092 true \u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u8cc7\u7523\u756a\u53f7\u3001PC\u540d\u3001\u5185\u7dda\u306f\u3001\u805e\u304d\u53d6\u308c\u305f\u6587\u5b57\u3060\u3051\u3092\u5199\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n  \u6841\u3092\u88dc\u3046\u3001\u4f3c\u305f\u756a\u53f7\u306b\u76f4\u3059\u3053\u3068\u3092\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u25a0 \u3067\u4f0f\u305b\u3089\u308c\u305f\u90e8\u5206\u3092\u5fa9\u5143\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u30d1\u30b9\u30ef\u30fc\u30c9\u3084\u8a8d\u8a3c\u30b3\u30fc\u30c9\u3092\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- caller \u306e\u8a00\u3044\u65b9\u3092\u5c02\u9580\u7528\u8a9e\u306b\u8a00\u3044\u63db\u3048\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n- \u4fe1\u983c\u5ea6\u306e\u4f4e\u3044\u767a\u8a71\uff08low_confidence \u304c true\uff09\u3092\u6839\u62e0\u306b\u3057\u305f\u9805\u76ee\u306f\u3001needs_listen \u3092 true \u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- 1\u56de\u306e\u901a\u8a71\u3067\u5225\u3005\u306e\u554f\u3044\u5408\u308f\u305b\u304c2\u3064\u4ee5\u4e0a\u3042\u308b\u3068\u304d\u306f\u3001issues \u3092\u554f\u3044\u5408\u308f\u305b\u3054\u3068\u306b\u5206\u3051\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306e\u5b9a\u7fa9\u3011{ticket_fields}\n\u3010\u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u3011{glossary}\n\u3010\u6587\u5b57\u8d77\u3053\u3057\uff08speaker\u3001offset_ms\u3001text\u3001low_confidence\uff09\u3011{transcript}\n```\n\n**\u300c\u62c5\u5f53\u8005\u306e\u554f\u3044\u306b\u540c\u610f\u300d\u3092\u5206\u3051\u3066\u66f8\u304b\u305b\u308b\u306e\u306f\u3001\u805e\u304d\u65b9\u306e\u7656\u304c\u30c1\u30b1\u30c3\u30c8\u306b\u51fa\u308b\u304b\u3089\u3067\u3059\u3002** \u62c5\u5f53\u8005\u304c\u300c\u56fa\u307e\u308b\u611f\u3058\u3067\u3059\u304b\u300d\u3068\u805e\u3051\u3070\u3001\u7533\u544a\u8005\u306f\u305f\u3044\u3066\u3044\u300c\u305d\u3046\u3067\u3059\u306d\u300d\u3068\u7b54\u3048\u307e\u3059\u3002**\u7533\u544a\u8005\u304c\u81ea\u5206\u3067\u8a00\u3063\u305f\u300c\u56fa\u307e\u308b\u300d\u3068\u3001\u554f\u3044\u306b\u9837\u3044\u305f\u300c\u56fa\u307e\u308b\u300d\u306f\u3001\u4e8c\u6b21\u5bfe\u5fdc\u306e\u62c5\u5f53\u306b\u3068\u3063\u3066\u91cd\u307f\u304c\u9055\u3044\u307e\u3059\u3002**\n\n**1\u56de\u306e\u901a\u8a71\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u5206\u3051\u3055\u305b\u308b\u306e\u306f\u3001\u3064\u3044\u3067\u306e\u76f8\u8ac7\u304c\u591a\u3044\u304b\u3089\u3067\u3059\u3002** \u300c\u30d7\u30ea\u30f3\u30bf\u30fc\u304c\u52d5\u304b\u306a\u3044\u3001\u3042\u3068\u30e1\u30fc\u30eb\u306e\u5bb9\u91cf\u306e\u8b66\u544a\u3082\u51fa\u3066\u3044\u308b\u300d\u3068\u3044\u3046\u901a\u8a71\u306f\u3001**\u62c5\u5f53\u304c2\u3064\u306b\u5206\u304b\u308c\u307e\u3059\u3002**\n\n### \u51fa\u529b\u5f62\u5f0f\n\n**\u6b21\u306e\u5f62\u306eJSON\u3067\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002** Azure OpenAI \u306e\u69cb\u9020\u5316\u51fa\u529b\uff08`response_format` \u306b `json_schema` \u3092 `strict: true` \u3067\u6e21\u3059\u65b9\u5f0f\uff09\u3092\u4f7f\u3044\u3001\u5f62\u3092\u56fa\u5b9a\u3057\u307e\u3059\u3002\n\n```json\n{\n  \"call_id\": \"\",\n  \"received_at\": \"\",\n  \"staff_extension\": \"\",\n  \"caller\": { \"name\": \"\", \"site\": \"\", \"extension\": \"\" },\n  \"issues\": [\n    {\n      \"device_words\": \"\",\n      \"system\": \"\",\n      \"symptom\": \"\",\n      \"confirmed_by_question\": false,\n      \"since\": \"\",\n      \"impact_quotes\": [ { \"text\": \"\", \"offset_ms\": 0 } ],\n      \"tried_before_call\": [\"\"],\n      \"tried_in_call\": [ { \"action\": \"\", \"result\": \"\" } ],\n      \"staff_actions\": [\"\"],\n      \"outcome\": \"resolved | escalated | pending | unknown\",\n      \"next_steps\": [\"\"],\n      \"needs_listen\": false\n    }\n  ],\n  \"not_asked\": [\"\"]\n}\n```\n\n**\u3053\u306e\u3042\u3068\u306b\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u7167\u5408\u306e\u7d50\u679c\u3092\u8db3\u3057\u307e\u3059\u3002**\n\n| \u8db3\u3059\u9805\u76ee | \u6c7a\u3081\u65b9 |\n|:--|:--|\n| `device_match` | `device_words` \u3067\u8cc7\u7523\u53f0\u5e33\u3092\u5f15\u304d\u3001`matched`\uff0f`not_found`\uff0f`multiple` \u3092\u4ed8\u3051\u308b |\n| `caller_match` | \u540d\u524d\u3068\u5185\u7dda\u3067\u793e\u54e1\u306e\u4e00\u89a7\u3092\u5f15\u304d\u3001`matched`\uff0f`not_found`\uff0f`mismatch` \u3092\u4ed8\u3051\u308b |\n| `masked_count` | \u4f0f\u305b\u5b57\u306b\u3057\u305f\u767a\u8a71\u306e\u6570 |\n| `open_ticket` | \u540c\u3058\u7533\u544a\u8005\u306e\u672a\u5b8c\u4e86\u306e\u30c1\u30b1\u30c3\u30c8\u304c\u3042\u308c\u3070\u3001\u305d\u306e\u756a\u53f7 |\n\n**1\u3064\u76ee\u306e\u7406\u7531\u306f\u3001AI\u304c\u5199\u3057\u305f\u3082\u306e\u3068\u3001\u53f0\u5e33\u3067\u78ba\u304b\u3081\u305f\u3082\u306e\u3092\u5225\u306e\u5c64\u306b\u7f6e\u3051\u308b\u3053\u3068\u3067\u3059\u3002** `device_words` \u306f\u805e\u304d\u53d6\u308c\u305f\u6587\u5b57\u306e\u307e\u307e\u6b8b\u3057\u3001**\u5408\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306f `device_match` \u304c\u793a\u3057\u307e\u3059\u3002** \u62c5\u5f53\u8005\u306f\u3001\u5408\u308f\u306a\u304b\u3063\u305f\u756a\u53f7\u3060\u3051\u3092\u9332\u97f3\u3067\u805e\u304d\u76f4\u305b\u3070\u6e08\u307f\u307e\u3059\u3002\n\n**2\u3064\u76ee\u306f\u3001`not_asked` \u3067\u805e\u304d\u6f0f\u308c\u304c\u5206\u304b\u308b\u3053\u3068\u3067\u3059\u3002** \u7aef\u672b\u3084\u5185\u7dda\u304c\u7a7a\u306e\u307e\u307e\u8d77\u7968\u3055\u308c\u308b\u306e\u3092\u3001\u78ba\u8a8d\u306e\u753b\u9762\u3067\u6b62\u3081\u3089\u308c\u307e\u3059\u3002**\u805e\u304d\u6f0f\u308c\u304c\u7d9a\u304f\u9805\u76ee\u306f\u3001\u62c5\u5f53\u8005\u306e\u805e\u304d\u53d6\u308a\u306e\u578b\u3092\u898b\u76f4\u3059\u6750\u6599\u306b\u306a\u308a\u307e\u3059\u3002**\n\n### \u30b7\u30b9\u30c6\u30e0\u9023\u643a\n\n| \u3064\u306a\u304e\u5148 | \u65b9\u5f0f | \u5185\u5bb9 |\n|:--|:--|:--|\n| \u4fdd\u7ba1\u5834\u6240 | Azure Functions \u306e\u30c8\u30ea\u30ac\u30fc | \u9332\u97f3\u306e\u4fdd\u5b58\u3092\u691c\u77e5\u3059\u308b |\n| Azure AI Speech | API\u547c\u3073\u51fa\u3057 | \u30c1\u30e3\u30f3\u30cd\u30eb\u3054\u3068\u306e\u6587\u5b57\u8d77\u3053\u3057 |\n| Azure OpenAI | API\u547c\u3073\u51fa\u3057 | \u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u3078\u306e\u5206\u3051 |\n| \u8cc7\u7523\u53f0\u5e33\u30fb\u793e\u54e1\u306e\u4e00\u89a7 | \u65e5\u6b21\u306e\u66f8\u304d\u51fa\u3057\u306e\u8aad\u307f\u53d6\u308a | \u7aef\u672b\u3068\u7533\u544a\u8005\u306e\u7167\u5408 |\n| \u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f | \u4e0b\u66f8\u304d\u306e\u767b\u9332\uff08\u88fd\u54c1\u306b\u5fdc\u3058\u305f\u65b9\u5f0f\uff09 | \u300c\u4e0b\u66f8\u304d\u300d\u306e\u72b6\u614b\u3067\u767b\u9332\u3059\u308b |\n| \u62c5\u5f53\u8005\u3078\u306e\u901a\u77e5 | \u30c1\u30e3\u30c3\u30c8\u307e\u305f\u306f\u30e1\u30fc\u30eb | \u4e0b\u66f8\u304d\u304c\u3067\u304d\u305f\u3053\u3068\u3092\u77e5\u3089\u305b\u308b |\n\n**\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u306b\u306f\u300c\u4e0b\u66f8\u304d\u300d\u306e\u72b6\u614b\u3067\u3060\u3051\u767b\u9332\u3057\u307e\u3059\u3002** \u62c5\u5f53\u8005\u304c\u78ba\u304b\u3081\u3066\u8d77\u7968\u3059\u308b\u307e\u3067\u3001\u4e8c\u6b21\u5bfe\u5fdc\u306e\u62c5\u5f53\u306e\u4e00\u89a7\u306b\u306f\u51fa\u3057\u307e\u305b\u3093\u3002**\u8cc7\u7523\u53f0\u5e33\u3068\u793e\u54e1\u306e\u4e00\u89a7\u306b\u306f\u66f8\u304d\u8fbc\u307f\u307e\u305b\u3093\u3002** \u53f0\u5e33\u306b\u7121\u3044\u7aef\u672b\u304c\u898b\u3064\u304b\u3063\u3066\u3082\u3001\u53f0\u5e33\u306e\u66f4\u65b0\u306f\u8cc7\u7523\u306e\u62c5\u5f53\u304c\u884c\u3044\u307e\u3059\u3002\n\n### \u4eba\u9593\u306e\u78ba\u8a8d\n\n**\u4eba\u304c\u5168\u4ef6\u3092\u78ba\u304b\u3081\u3066\u8d77\u7968\u3057\u307e\u3059\u3002** \u78ba\u304b\u3081\u65b9\u306f\u3001\u4e0b\u66f8\u304d\u3068\u6587\u5b57\u8d77\u3053\u3057\u3092\u4e26\u3079\u305f\u753b\u9762\u3067\u3001**\u5370\u306e\u4ed8\u3044\u305f\u9805\u76ee\u304b\u3089\u898b\u3066\u3044\u304f**\u5f62\u306b\u3057\u307e\u3059\u3002\n\n1. **`device_match` \u304c `matched` \u3067\u306a\u3044\u3082\u306e\u3092\u5148\u306b\u898b\u308b** \u2026 \u9332\u97f3\u306e\u8a72\u5f53\u7b87\u6240\u3092\u805e\u304d\u76f4\u3057\u3001\u756a\u53f7\u3092\u78ba\u304b\u3081\u307e\u3059\u3002**\u756a\u53f7\u304c\u5206\u304b\u3089\u306a\u3044\u307e\u307e\u306a\u3089\u3001\u7533\u544a\u8005\u306b\u6298\u308a\u8fd4\u3057\u3066\u805e\u304d\u307e\u3059**\n2. **\u75c7\u72b6\u3068\u8a66\u3057\u305f\u3053\u3068\u3092\u8aad\u3080** \u2026 \u7533\u544a\u8005\u304c\u8a00\u3063\u305f\u3053\u3068\u3068\u3001\u62c5\u5f53\u8005\u304c\u3057\u305f\u3053\u3068\u304c\u5206\u304b\u308c\u3066\u3044\u308b\u304b\u3092\u78ba\u304b\u3081\u307e\u3059\n3. **`needs_listen` \u306e\u9805\u76ee\u3092\u805e\u304d\u76f4\u3059** \u2026 \u4fe1\u983c\u5ea6\u306e\u4f4e\u3044\u767a\u8a71\u3092\u6839\u62e0\u306b\u3057\u305f\u9805\u76ee\u3067\u3059\n4. **\u5206\u985e\u3068\u512a\u5148\u5ea6\u3092\u9078\u3076** \u2026 \u5f71\u97ff\u306e\u624b\u304c\u304b\u308a\u306e\u8a00\u8449\u3092\u8aad\u307f\u3001\u793e\u5185\u306e\u57fa\u6e96\u306b\u6cbf\u3063\u3066\u9078\u3073\u307e\u3059\n5. **\u4f0f\u305b\u5b57\u306e\u6f0f\u308c\u3092\u78ba\u304b\u3081\u308b** \u2026 \u4e0b\u66f8\u304d\u306b\u30d1\u30b9\u30ef\u30fc\u30c9\u3084\u8a8d\u8a3c\u30b3\u30fc\u30c9\u3089\u3057\u3044\u4e26\u3073\u304c\u6b8b\u3063\u3066\u3044\u306a\u3044\u304b\u3092\u898b\u307e\u3059\n\n**4\u756a\u76ee\u306f\u3001AI\u306b\u5bc4\u305b\u307e\u305b\u3093\u3002** \u300c\u30e9\u30a4\u30f3\u304c\u6b62\u307e\u3063\u3066\u3044\u308b\u300d\u3068\u3044\u3046\u8a00\u8449\u304c\u3001\u5de5\u5834\u306e1\u53f0\u306e\u7aef\u672b\u306e\u3053\u3068\u306a\u306e\u304b\u3001\u30e9\u30a4\u30f3\u5168\u4f53\u306e\u3053\u3068\u306a\u306e\u304b\u306f\u3001**\u62e0\u70b9\u306e\u4e8b\u60c5\u3092\u77e5\u308b\u62c5\u5f53\u8005\u306b\u3057\u304b\u5224\u65ad\u3067\u304d\u307e\u305b\u3093\u3002**\n\n**\u76ee\u6a19\u306f\u3001900\u4ef6\u3092\u306a\u3089\u3057\u30661\u4ef62\u5206\u3067\u3059\u3002** \u8d85\u3048\u308b\u6708\u306f\u3001\u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u304c\u53e4\u3044\u304b\u3001\u8cc7\u7523\u756a\u53f7\u306e\u5fa9\u5531\u304c\u5b88\u3089\u308c\u3066\u3044\u307e\u305b\u3093\u3002\n\n### \u4f8b\u5916\u51e6\u7406\n\n| \u8d77\u304d\u308b\u3053\u3068 | \u5bfe\u5fdc |\n|:--|:--|\n| \u9332\u97f3\u304c1\u30c1\u30e3\u30f3\u30cd\u30eb | \u8a71\u8005\u306e\u5206\u96e2\u306b\u5207\u308a\u66ff\u3048\u3001\u6700\u521d\u306b\u540d\u4e57\u3063\u305f\u8a71\u8005\u3092\u62c5\u5f53\u8005\u3068\u3059\u308b\u3002**\u5272\u308a\u5f53\u3066\u304c\u4e0d\u78ba\u304b\u306a\u3089\u5370\u3092\u4ed8\u3051\u308b** |\n| \u97f3\u58f0\u304c5\u6642\u9593\u4ee5\u4e0a\u30fb500MB\u4ee5\u4e0a | \u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u306e\u5bfe\u8c61\u5916\u3002**\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u901a\u8a71\u3067\u306f\u8d77\u304d\u306b\u304f\u3044\u304c\u3001\u9332\u97f3\u306e\u5206\u5272\u3067\u5bfe\u5fdc** |\n| \u901a\u8a71\u304c\u9014\u4e2d\u3067\u5207\u308c\u305f | \u4e0b\u66f8\u304d\u306f\u4f5c\u308a\u3001`outcome` \u3092 `unknown` \u306b\u3059\u308b\u3002\u6298\u308a\u8fd4\u3057\u306e\u8981\u5426\u306f\u62c5\u5f53\u8005\u304c\u6c7a\u3081\u308b |\n| \u7533\u544a\u8005\u304c\u540d\u4e57\u3089\u306a\u304b\u3063\u305f | \u767a\u4fe1\u5143\u306e\u756a\u53f7\u304b\u3089\u5019\u88dc\u3092\u51fa\u3057\u3001`caller_match` \u3092 `not_found` \u306b\u3059\u308b |\n| \u8cc7\u7523\u756a\u53f7\u304c\u53f0\u5e33\u306b\u7121\u3044 | `not_found`\u3002**\u53f0\u5e33\u306e\u672a\u767b\u9332\u304b\u805e\u304d\u9055\u3044\u304b\u3092\u3001\u9332\u97f3\u3067\u78ba\u304b\u3081\u308b** |\n| \u540c\u3058\u7533\u544a\u8005\u306e\u672a\u5b8c\u4e86\u306e\u30c1\u30b1\u30c3\u30c8\u304c\u3042\u308b | \u65b0\u3057\u3044\u4e0b\u66f8\u304d\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u30c1\u30b1\u30c3\u30c8\u3078\u306e\u8ffd\u8a18\u306e\u6848\u306b\u3059\u308b |\n| \u793e\u5916\u306e\u53d6\u5f15\u5148\u304b\u3089\u306e\u96fb\u8a71\u3060\u3063\u305f | \u4e0b\u66f8\u304d\u3092\u4f5c\u3089\u305a\u306b\u62c5\u5f53\u8005\u306b\u77e5\u3089\u305b\u308b |\n| \u97f3\u58f0\u8a8d\u8b58\u304c\u5fdc\u7b54\u3057\u306a\u3044 | \u9332\u97f3\u3092\u4fdd\u7ba1\u5834\u6240\u306b\u6b8b\u3059\u3002**\u300c\u51e6\u7406\u6e08\u307f\u300d\u306e\u5370\u306f\u6210\u529f\u3057\u305f\u3068\u304d\u3060\u3051** |\n\n**\u8d77\u304d\u3084\u3059\u3044\u306e\u306f\u30011\u884c\u76ee\u30685\u884c\u76ee\u3067\u3059\u3002** \u3069\u3061\u3089\u3082\u96fb\u8a71\u306e\u8a2d\u5099\u3068\u8cc7\u7523\u53f0\u5e33\u306e\u5074\u306e\u554f\u984c\u3067\u3001\u76f4\u3059\u307b\u3046\u304c\u6587\u5b57\u8d77\u3053\u3057\u306e\u7cbe\u5ea6\u3092\u4e0a\u3052\u308b\u3088\u308a\u52b9\u304d\u307e\u3059\u3002\n\n### \u4fdd\u5b58\u30fb\u30ed\u30b0\n\n- \u9332\u97f3\uff082\u30c1\u30e3\u30f3\u30cd\u30eb\uff09\u3068\u3001\u4f0f\u305b\u308b\u524d\u3068\u4f0f\u305b\u305f\u3042\u3068\u306e\u6587\u5b57\u8d77\u3053\u3057\uff08\u4f0f\u305b\u308b\u524d\u306e\u3082\u306e\u306f\u95b2\u89a7\u3067\u304d\u308b\u4eba\u3092\u9650\u308b\uff09\n- \u97f3\u58f0\u8a8d\u8b58\u306e\u5fdc\u7b54\u306e JSON \u3068\u3001Azure OpenAI \u306b\u6e21\u3057\u305f\u5165\u529b\u3068\u8fd4\u3063\u3066\u304d\u305f JSON\n- \u7167\u5408\u306e\u7d50\u679c\uff08`device_match`\u3001`caller_match`\u3001`open_ticket`\uff09\n- **\u62c5\u5f53\u8005\u304c\u4e0b\u66f8\u304d\u3092\u76f4\u3057\u305f\u8a18\u9332** \u2026 \u3069\u306e\u9805\u76ee\u3092\u3001\u3069\u3046\u76f4\u3057\u305f\u304b\n- \u8d77\u7968\u3057\u305f\u30c1\u30b1\u30c3\u30c8\u306e\u756a\u53f7\u3068\u3001\u8d77\u7968\u3057\u305f\u62c5\u5f53\u8005\n- **\u9805\u76ee\u3054\u3068\u306e `not_asked` \u306e\u767a\u751f\u7387**\n\n**4\u3064\u76ee\u3068\u6700\u5f8c\u306e\u884c\u306f\u3001\u6307\u793a\u3068\u805e\u304d\u53d6\u308a\u306e\u578b\u3092\u76f4\u3059\u6750\u6599\u306b\u306a\u308a\u307e\u3059\u3002** \u7aef\u672b\u306e\u6b04\u304c\u6bce\u56de\u7a7a\u306a\u3089\u3001\u5fa9\u5531\u306e\u6c7a\u307e\u308a\u304c\u5b88\u3089\u308c\u3066\u3044\u307e\u305b\u3093\u3002","minimal_setup":"1. \u5148\u6708\u306e\u901a\u8a71\u306e\u9332\u97f3\u304b\u308920\u4ef6\u3092\u9078\u3076\uff08**\u3046\u3061\u6570\u4ef6\u306f\u3001\u4e8c\u6b21\u5bfe\u5fdc\u3078\u56de\u3057\u305f\u3082\u306e\u3068\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u306e\u518d\u8a2d\u5b9a\u306e\u3082\u306e\u3092\u5165\u308c\u308b**\uff09\n2. \u305d\u306e20\u4ef6\u306b\u3064\u3044\u3066\u3001\u5f53\u6642\u306e\u30c1\u30b1\u30c3\u30c8\u306b\u4f55\u304c\u66f8\u304b\u308c\u305f\u304b\u3092\u62fe\u3046\n3. \u9332\u97f3\u3092 Speech Studio \u306e\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u3067\u6587\u5b57\u306b\u3057\u3001\u30c1\u30e3\u30f3\u30cd\u30eb\u3054\u3068\u306b\u5206\u304b\u308c\u308b\u304b\u3092\u898b\u308b\n4. \u6587\u5b57\u8d77\u3053\u3057\u3092 Azure OpenAI 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\u6c7a\u3081\u3055\u305b\u306a\u3044\u3002**\u5f71\u97ff\u306e\u8a00\u8449\u3092\u5199\u3057\u3001\u62c5\u5f53\u8005\u304c\u9078\u3076** |\n| \u4e0b\u66f8\u304d\u304c\u305d\u306e\u307e\u307e\u8d77\u7968\u3055\u308c\u308b | **\u300c\u4e0b\u66f8\u304d\u300d\u306e\u72b6\u614b\u3067\u3060\u3051\u767b\u9332\u3057\u3001\u8d77\u7968\u306f\u62c5\u5f53\u8005\u304c\u884c\u3046** |\n\n**\u4e0a\u306e3\u884c\u304c\u3001\u3053\u306e\u69cb\u6210\u306e\u5931\u6557\u306e\u307b\u3068\u3093\u3069\u3067\u3059\u3002** \u3069\u308c\u3082\u3001\u30c1\u30b1\u30c3\u30c8\u3092\u8aad\u3093\u3060\u4e8c\u6b21\u5bfe\u5fdc\u306e\u62c5\u5f53\u304c**\u9593\u9055\u3063\u305f\u524d\u63d0\u3067\u52d5\u304d\u51fa\u3059**\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\n\n**\u4e0b\u306e2\u884c\u3082\u540c\u3058\u304f\u3089\u3044\u52b9\u3044\u3066\u304d\u307e\u3059\u3002** \u512a\u5148\u5ea6\u3092AI\u306b\u6c7a\u3081\u3055\u305b\u308b\u3068\u3001\u62c5\u5f53\u8005\u306f\u305d\u306e\u5024\u3092\u8ffd\u8a8d\u3057\u3001**\u5de5\u5834\u306e\u30e9\u30a4\u30f3\u304c\u6b62\u307e\u3063\u3066\u3044\u308b\u554f\u3044\u5408\u308f\u305b\u3068\u30011\u4eba\u306ePC\u306e\u4e0d\u8abf\u304c\u540c\u3058\u5217\u306b\u4e26\u3073\u307e\u3059\u3002**","governance_notes":"**\u3053\u306e\u69cb\u6210\u3067\u6271\u3046\u30c7\u30fc\u30bf\uff1a** \u793e\u54e1\u306e\u58f0\u3068\u540d\u524d\u30fb\u6240\u5c5e\u30fb\u5185\u7dda\u3001\u7aef\u672b\u306e\u756a\u53f7\u3001\u793e\u5185\u306e\u30b7\u30b9\u30c6\u30e0\u540d\u3068\u69cb\u6210\u3001\u30a8\u30e9\u30fc\u306e\u5185\u5bb9\u3001\u305d\u3057\u3066**\u30d1\u30b9\u30ef\u30fc\u30c9\u306e\u518d\u8a2d\u5b9a\u3084\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u30ed\u30c3\u30af\u306e\u89e3\u9664\u306e\u3084\u308a\u53d6\u308a**\u3067\u3059\u3002\n\n1. **\u30d1\u30b9\u30ef\u30fc\u30c9\u3068\u8a8d\u8a3c\u30b3\u30fc\u30c9\u3092\u6b8b\u3055\u306a\u3044** 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\u304c\u4fdd\u6301\u30fb\u4fdd\u5b58\u3057\u306a\u3044**\u3068\u3055\u308c\u3001\u8a71\u8005\u306e\u5206\u96e2\u306b\u4f7f\u3046\u58f0\u306e\u7279\u5fb4\u306e\u4fe1\u53f7\u306f\u51e6\u7406\u306e\u5b8c\u4e86\u5f8c\u306b\u7834\u68c4\u3055\u308c\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u9332\u97f3\u3068\u6587\u5b57\u8d77\u3053\u3057\u306e\u4fdd\u7ba1\u306f\u3001\u81ea\u793e\u306e\u4fdd\u7ba1\u5834\u6240\u306e\u8a2d\u5b9a\u3067\u6c7a\u307e\u308a\u307e\u3059\n4. **\u793e\u5185\u306e\u30b7\u30b9\u30c6\u30e0\u306e\u69cb\u6210\u3092\u5916\u3078\u51fa\u3057\u3059\u304e\u306a\u3044** \u2026 \u30a8\u30e9\u30fc\u306e\u5185\u5bb9\u3084\u30b5\u30fc\u30d0\u30fc\u540d\u304c\u901a\u8a71\u306b\u51fa\u307e\u3059\u3002**\u4e0b\u66f8\u304d\u306b\u6b8b\u3059\u306e\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306b\u8981\u308b\u7bc4\u56f2\u306b\u9650\u308a\u307e\u3059**\n5. **\u539f\u56e0\u3068\u512a\u5148\u5ea6\u3092AI\u306b\u5bc4\u305b\u306a\u3044** \u2026 \u4e8c\u6b21\u5bfe\u5fdc\u306e\u52d5\u304d\u65b9\u3092\u6c7a\u3081\u308b\u60c5\u5831\u306a\u306e\u3067\u3001**\u62c5\u5f53\u8005\u304c\u6c7a\u3081\u307e\u3059**\n6. **\u4e0b\u66f8\u304d\u3092\u81ea\u52d5\u3067\u8d77\u7968\u3057\u306a\u3044** \u2026 \u8d77\u7968\u306f\u62c5\u5f53\u8005\u304c\u78ba\u304b\u3081\u3066\u304b\u3089\u884c\u3044\u307e\u3059\n\n\u8aa4\u308a\u304c\u8d77\u304d\u305f\u5834\u5408\u306e\u30ea\u30b9\u30af\u306f\u3001**\u8aa4\u3063\u305f\u524d\u63d0\u304c\u4e8c\u6b21\u5bfe\u5fdc\u306b\u6e21\u308b\u3053\u3068\u3068\u3001\u8a8d\u8a3c\u306e\u60c5\u5831\u304c\u8a18\u9332\u306b\u6b8b\u308b\u3053\u3068\u306e2\u3064\u3067\u3059\u3002** \u524d\u8005\u306f\u8a71\u8005\u306e\u53d6\u308a\u9055\u3048\u3068\u539f\u56e0\u306e\u66f8\u304d\u6dfb\u3048\u3067\u8d77\u304d\u3001\u5f8c\u8005\u306f\u4f0f\u305b\u5b57\u306e\u6f0f\u308c\u3067\u8d77\u304d\u307e\u3059\u3002**\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u5206\u3051\u308b\u3053\u3068\u3068\u3001\u4f0f\u305b\u5b57\u3092\u751f\u6210AI\u306e\u524d\u306b\u7f6e\u304f\u3053\u3068\u306f\u3001\u8a2d\u8a08\u3067\u5b88\u308a\u307e\u3059\u3002**","recommended_for":"\u5de5\u5834\u30fb\u5009\u5eab\u30fb\u55b6\u696d\u6240\u306a\u3069\u3001PC\u306e\u524d\u306b\u5ea7\u3063\u3066\u3044\u306a\u3044\u793e\u54e1\u304c\u591a\u304f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u591a\u304f\u304c\u96fb\u8a71\u3067\u6765\u308b\u4f1a\u793e\u306e\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u3002\u96fb\u8a71\u3092\u53d7\u3051\u305f\u3042\u3068\u3001\u62c5\u5f53\u8005\u304c\u624b\u66f8\u304d\u306e\u30e1\u30e2\u304b\u3089\u30c1\u30b1\u30c3\u30c8\u3092\u66f8\u304d\u76f4\u3057\u3066\u304a\u308a\u3001\u75c7\u72b6\u3084\u7aef\u672b\u306e\u756a\u53f7\u306e\u66f8\u304d\u6f0f\u308c\u3067\u4e8c\u6b21\u5bfe\u5fdc\u306e\u62c5\u5f53\u3084\u6b21\u306e\u5f53\u756a\u304b\u3089\u805e\u304d\u76f4\u3057\u304c\u767a\u751f\u3057\u3066\u3044\u308b\u5834\u5408\u3002\u96fb\u8a71\u306e\u8a2d\u5099\u304c\u901a\u8a71\u3092\u9332\u97f3\u3067\u304d\u3001\u9332\u97f3\u3092\u97f3\u58f0\u30d5\u30a1\u30a4\u30eb\u3068\u3057\u3066\u53d6\u308a\u51fa\u305b\u308b\u5834\u5408\u3002","not_recommended_for":"\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u5927\u534a\u304c\u30c1\u30e3\u30c3\u30c8\u3084\u30d5\u30a9\u30fc\u30e0\u306b\u79fb\u3063\u3066\u304a\u308a\u3001\u96fb\u8a71\u304c\u6708\u306b\u6570\u5341\u4ef6\u3057\u304b\u7121\u3044\u5834\u5408\u3002\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3057\u3066\u304a\u308a\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u8d77\u7968\u307e\u3067\u59d4\u8a17\u5148\u304c\u884c\u3063\u3066\u3044\u308b\u5834\u5408\u3002\u793e\u5185\u306e\u898f\u7a0b\u3067\u3001\u901a\u8a71\u306e\u9332\u97f3\u3092\u30af\u30e9\u30a6\u30c9\u306e\u97f3\u58f0\u8a8d\u8b58\u3067\u51e6\u7406\u3067\u304d\u306a\u3044\u5834\u5408\u3002\u306a\u304a\u3001\u969c\u5bb3\u306e\u539f\u56e0\u306e\u5224\u65ad\u3084\u3001\u5bfe\u5fdc\u306e\u512a\u5148\u5ea6\u3092\u6700\u7d42\u7684\u306b\u6c7a\u3081\u308b\u3053\u3068\u306f\u3053\u306e\u69cb\u6210\u3067\u306f\u884c\u3044\u307e\u305b\u3093\u3002","first_step":"**1\u9031\u76ee\uff1a\u96fb\u8a71\u306e\u8a2d\u5099\u306e\u9332\u97f3\u3092\u78ba\u304b\u3081\u308b**\n\n\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u756a\u53f7\u306e\u901a\u8a71\u304c\u3001**2\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u9332\u97f3\u3067\u304d\u308b\u304b\u3001\u30d5\u30a1\u30a4\u30eb\u3068\u3057\u3066\u66f8\u304d\u51fa\u305b\u308b\u304b**\u3092\u3001\u96fb\u8a71\u306e\u8a2d\u5099\u306e\u62c5\u5f53\u306b\u78ba\u304b\u3081\u307e\u3059\u30021\u30c1\u30e3\u30f3\u30cd\u30eb\u3057\u304b\u6b8b\u305b\u306a\u3044\u306a\u3089\u3001\u8a71\u8005\u306e\u5206\u96e2\u3067\u9032\u3081\u308b\u524d\u63d0\u306b\u5207\u308a\u66ff\u3048\u307e\u3059\u3002\n\n**2\u9031\u76ee\uff1a20\u4ef6\u3067\u8a66\u3059**\n\n\u5148\u6708\u306e\u9332\u97f3\u304b\u308920\u4ef6\u3092\u9078\u3073\u3001\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u3068\u751f\u6210AI\u3067\u4e0b\u66f8\u304d\u3092\u4f5c\u308a\u307e\u3059\u3002**\u5f53\u6642\u306e\u30c1\u30b1\u30c3\u30c8\u3068\u7a81\u304d\u5408\u308f\u305b\u3001\u539f\u56e0\u3092\u66f8\u304d\u6dfb\u3048\u3066\u3044\u306a\u3044\u304b\u3001\u62c5\u5f53\u8005\u306e\u8a00\u8449\u304c\u75c7\u72b6\u306b\u5165\u3063\u3066\u3044\u306a\u3044\u304b\u3092\u6700\u512a\u5148\u3067\u898b\u307e\u3059\u3002**\n\n**3\u9031\u76ee\uff1a\u793e\u5185\u306e\u7528\u8a9e\u306e\u4e00\u89a7\u3068\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306e\u5b9a\u7fa9\u3092\u4f5c\u308b**\n\n\u793e\u5185\u306e\u30b7\u30b9\u30c6\u30e0\u540d\u3001\u753b\u9762\u306e\u540d\u524d\u3001\u62e0\u70b9\u306e\u547c\u3073\u540d\u3001\u7aef\u672b\u306e\u578b\u756a\u3092\u4e00\u89a7\u306b\u3057\u307e\u3059\u3002**\u30c1\u30b1\u30c3\u30c8\u306e\u9805\u76ee\u306e\u5b9a\u7fa9\u3092\u62c5\u5f53\u80055\u540d\u3067\u6c7a\u3081\u3001\u8cc7\u7523\u756a\u53f7\u306e\u5fa9\u5531\u3092\u805e\u304d\u53d6\u308a\u306e\u6c7a\u307e\u308a\u306b\u5165\u308c\u307e\u3059\u3002**\n\n**4\u9031\u76ee\uff1a\u9332\u97f3\u306e\u4fdd\u5b58\u304b\u3089\u4e0b\u66f8\u304d\u306e\u767b\u9332\u307e\u3067\u3092\u3064\u306a\u3050**\n\nAzure Functions \u3067\u9332\u97f3\u306e\u4fdd\u5b58\u3092\u53d7\u3051\u3001\u6587\u5b57\u8d77\u3053\u3057\u3068\u4e0b\u66f8\u304d\u306e\u4f5c\u6210\u3001\u8cc7\u7523\u53f0\u5e33\u3068\u306e\u7167\u5408\u307e\u3067\u3092\u3064\u306a\u304e\u307e\u3059\u3002**\u3053\u306e\u6642\u70b9\u3067\u306f\u3001\u4e0b\u66f8\u304d\u306f\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u306b\u5165\u308c\u305a\u3001\u5225\u306e\u4e00\u89a7\u3067\u898b\u307e\u3059\u3002**\n\n**2\u304b\u6708\u76ee\uff1a** \u4e0b\u66f8\u304d\u306e\u767b\u9332\u3092\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u306b\u3064\u306a\u304e\u3001\u5168\u4ef6\u3092\u62c5\u5f53\u8005\u304c\u78ba\u304b\u3081\u3066\u8d77\u7968\u3057\u307e\u3059\u3002**3\u304b\u6708\u76ee\u4ee5\u964d\uff1a** \u672a\u5b8c\u4e86\u306e\u30c1\u30b1\u30c3\u30c8\u3078\u306e\u8ffd\u8a18\u3068\u3001`not_asked` \u306e\u96c6\u8a08\u3092\u8db3\u3057\u30011\u4ef66\u5206\u304c\u4f55\u5206\u306b\u306a\u3063\u305f\u304b\u3092\u5b9f\u6e2c\u3057\u307e\u3059\u3002**\u805e\u304d\u6f0f\u308c\u306e\u591a\u3044\u9805\u76ee\u3092\u805e\u304d\u53d6\u308a\u306e\u578b\u306b\u623b\u3057\u305f\u6642\u70b9\u3067\u3001\u3053\u306e\u69cb\u6210\u306f\u5b8c\u6210\u3067\u3059\u3002**\n\n---","related_usecases":["UC-0487","UC-0695","UC-0894","UC-0662"],"related_articles":[{"id":5316,"slug":"shisaku-kiroku-kensho","title":"\u6253\u3063\u305f\u65bd\u7b56\u3092\u8a18\u9332\u3059\u308b5\u5de5\u7a0b\uff5c\u5f8c\u304b\u3089\u52b9\u679c\u3092\u78ba\u304b\u3081\u308b"},{"id":5217,"slug":"mail-saitoroku-doui","title":"\u89e3\u9664\u3057\u305f\u4eba\u306b\u9001\u308a\u76f4\u3057\u3066\u3088\u3044\uff1f\uff5c\u518d\u767b\u9332\u306e\u4f5c\u6cd5\u3068\u8a18\u9332"},{"id":5842,"slug":"mail-ai-yoyaku-taio","title":"\u5192\u982d\u6587\u306f\u3082\u3046\u8aad\u307e\u308c\u3066\u3044\u306a\u3044\uff5cAI\u306e\u8981\u7d04\u306b\u8010\u3048\u308b\u672c\u6587"}],"sources":"| \u78ba\u8a8d\u3057\u305f\u5185\u5bb9 | \u60c5\u5831\u6e90 | \u78ba\u8a8d\u65e5 |\n|:--|:--|:--|\n| \u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u304c\u7d50\u679c\u3092\u540c\u671f\u3067\u3001\u5b9f\u6642\u9593\u3088\u308a\u901f\u304f\u8fd4\u3059\u3053\u3068\u3002\u5bfe\u8c61\u304c5\u6642\u9593\u672a\u6e80\u30fb500MB\u672a\u6e80\u306e\u97f3\u58f0\u3067\u3001WAV\u3001MP3\u3001OPUS\/OGG\u3001FLAC\u3001WMA\u3001AAC\u3001WAV \u30b3\u30f3\u30c6\u30ca\u30fc\u306e ALAW \u3068 MULAW\u3001AMR\u3001WebM\u3001SPEEX \u3092\u53d7\u3051\u4ed8\u3051\u308b\u3053\u3068\u3002\u65e2\u5b9a\u3067\u306f\u3059\u3079\u3066\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u30921\u3064\u306b\u307e\u3068\u3081\u3066\u6587\u5b57\u306b\u3057\u3001\u30b9\u30c6\u30ec\u30aa\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u5225\u3005\u306b\u6587\u5b57\u306b\u3059\u308b\u306b\u306f `channels` \u306b `[0,1]` \u306a\u3069\u3092\u6307\u5b9a\u3059\u308b\u3053\u3068\u3002\u30b9\u30c6\u30ec\u30aa\u3067\u8a71\u8005\u306e\u5206\u96e2\u3092\u6709\u52b9\u306b\u3059\u308b\u3068 `[0,1]` \u3092\u6307\u5b9a\u3067\u304d\u306a\u3044\u3053\u3068\u3002\u8a71\u8005\u306e\u5206\u96e2\u304c1\u3064\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u306e\u4e2d\u3067\u8a71\u8005\u3092\u5206\u3051\u308b\u4ed5\u7d44\u307f\u3067\u3001`\"diarization\": {\"maxSpeakers\": 2, \"enabled\": true}` \u306e\u3088\u3046\u306b\u6307\u5b9a\u3059\u308b\u3053\u3068\u3002\u5fdc\u7b54\u306e `phrases` \u306b `channel`\u3001`offsetMilliseconds`\u3001`durationMilliseconds`\u3001`confidence` \u304c\u3001`combinedPhrases` \u306b\u30c1\u30e3\u30f3\u30cd\u30eb\u3054\u3068\u306e\u5168\u6587\u304c\u5165\u308b\u3053\u3068\u3002`phraseList` \u3092\u6307\u5b9a\u3067\u304d\u308b\u3053\u3068 | [Microsoft Learn: Use the fast transcription API](https:\/\/learn.microsoft.com\/en-us\/azure\/ai-services\/speech-service\/fast-transcription-create) | 2026-10-08 |\n| \u30d5\u30ec\u30fc\u30ba\u30ea\u30b9\u30c8\u304c\u8a8d\u8b58\u306e\u524d\u306b\u6e21\u3059\u8a9e\u306e\u4e00\u89a7\u3067\u3001\u30e2\u30c7\u30eb\u306e\u5b66\u7fd2\u3092\u8981\u3055\u305a\u3001\u540d\u524d\u30fb\u5730\u540d\u30fb\u7d44\u7e54\u306b\u56fa\u6709\u306e\u8a9e\u306a\u3069\u306b\u4f7f\u3048\u308b\u3053\u3068\u3002\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u3067\u4f7f\u3048\u3001\u30d0\u30c3\u30c1\u306e\u6587\u5b57\u8d77\u3053\u3057\u3067\u306f\u4f7f\u3048\u306a\u3044\u3053\u3068\u30022,000\u8a9e\u53e5\u3092\u8d85\u3048\u306a\u3044\u3053\u3068\u304c\u76ee\u5b89\u3067\u3001\u9577\u3044\u307b\u3069\u54c1\u8cea\u3068\u5f85\u3061\u6642\u9593\u306b\u5f71\u97ff\u3059\u308b\u3053\u3068 | [Microsoft Learn: Improve recognition accuracy with phrase list](https:\/\/learn.microsoft.com\/en-us\/azure\/ai-services\/speech-service\/improve-accuracy-phrase-list) | 2026-10-08 |\n| \u65e5\u672c\u8a9e\uff08`ja-JP`\uff09\u304c\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u306e\u5bfe\u5fdc\u8a00\u8a9e\u306b\u542b\u307e\u308c\u3066\u3044\u308b\u3053\u3068 | [Microsoft Learn: Language and voice support for the Speech service](https:\/\/learn.microsoft.com\/en-us\/azure\/ai-services\/speech-service\/language-support?tabs=stt) | 2026-10-08 |\n| \u97f3\u58f0\u3068\u6587\u5b57\u8d77\u3053\u3057\u304c\u500b\u4eba\u30c7\u30fc\u30bf\u306b\u5f53\u305f\u308a\u3046\u308b\u3053\u3068\u3001\u51e6\u7406\u306b\u5fc5\u8981\u306a\u8a31\u53ef\u3092\u5f97\u308b\u306e\u306f\u5229\u7528\u8005\u306e\u8cac\u4efb\u3067\u3042\u308b\u3053\u3068\u3002\u9ad8\u901f\u6587\u5b57\u8d77\u3053\u3057\u3067\u306f\u9867\u5ba2\u304c\u6e21\u3057\u305f\u30c7\u30fc\u30bf\u3092 Microsoft \u304c\u4fdd\u6301\u30fb\u4fdd\u5b58\u3057\u306a\u3044\u3053\u3068\u3002\u8a71\u8005\u306e\u5206\u96e2\u3067\u4f7f\u3046\u58f0\u306e\u7279\u5fb4\u306e\u4fe1\u53f7\u304c\u51e6\u7406\u306e\u5b8c\u4e86\u5f8c\u306b\u7834\u68c4\u3055\u308c\u308b\u3053\u3068 | [Microsoft Learn: Data, privacy, and security for Speech to text](https:\/\/learn.microsoft.com\/en-us\/azure\/foundry\/responsible-ai\/speech-service\/speech-to-text\/data-privacy-security) | 2026-10-08 |\n| \u69cb\u9020\u5316\u51fa\u529b\u304c\u6e21\u3057\u305f JSON Schema \u306b\u5f93\u308f\u305b\u308b\u6a5f\u80fd\u3067\u3001Chat Completions \u3067\u306f `response_format` \u306b `json_schema` \u3092 `strict: true` \u3067\u6307\u5b9a\u3059\u308b\u3053\u3068\u3002\u3059\u3079\u3066\u306e\u9805\u76ee\u3092\u5fc5\u9808\u306b\u3057\u3001`additionalProperties` \u3092 `false` \u306b\u3059\u308b\u3053\u3068 | [Microsoft Learn: How to use structured outputs with Azure OpenAI in Microsoft Foundry Models](https:\/\/learn.microsoft.com\/en-us\/azure\/foundry\/openai\/how-to\/structured-outputs) | 2026-10-08 |\n\n**\u901a\u8a71\u306e\u9332\u97f3\u3092\u6587\u5b57\u306b\u3057\u3066\u6b8b\u3059\u3053\u3068\u306e\u793e\u5185\u3078\u306e\u5468\u77e5\u3001\u512a\u5148\u5ea6\u306e\u57fa\u6e96\u3001\u8a18\u9332\u306e\u4fdd\u7ba1\u671f\u9593\u306f\u3001\u81ea\u793e\u306e\u898f\u7a0b\u306b\u6cbf\u3063\u3066\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u3068\u95a2\u4fc2\u90e8\u7f72\u3067\u6c7a\u3081\u3066\u304f\u3060\u3055\u3044\u3002** \u672c\u8a18\u4e8b\u306f\u5404\u88fd\u54c1\u306e\u516c\u5f0f\u30da\u30fc\u30b8\u3067\u78ba\u8a8d\u3067\u304d\u305f\u7bc4\u56f2\u3060\u3051\u3092\u6271\u3063\u3066\u3044\u307e\u3059\u3002\n\n**\u5b9f\u88c5\u30b9\u30c6\u30fc\u30bf\u30b9\uff1a\u69cb\u6210\u4f8b\u3002** 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