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\u306bWebSocket\u3067\u6e21\u3057\u307e\u3059\u3002**PBX\u3068\u306e\u63a5\u7d9a\u65b9\u5f0f\u306f\u88fd\u54c1\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002SIP\u30c8\u30e9\u30f3\u30af\u3092\u76f4\u63a5\u6271\u3046\u304b\u3001PBX\u304c\u63d0\u4f9b\u3059\u308bAPI\u3084Webhook\u3092\u4f7f\u3046\u304b\u3067\u5b9f\u88c5\u304c\u5909\u308f\u308a\u307e\u3059\u3002\u3053\u306e\u90e8\u5206\u306f\u5229\u7528\u74b0\u5883\u306b\u5fdc\u3058\u305f\u500b\u5225\u78ba\u8a8d\u304c\u5fc5\u8981\u3067\u3059\u3002**\n\n**\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u306e\u7167\u4f1a\uff1a** Voice Live API \u306e function calling 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**\u55b6\u696d\u6642\u9593\u306e\u5224\u5b9a** \u2026 \u55b6\u696d\u6642\u9593\u5916\u306f\u3001\u7dca\u6025\u53d7\u4ed8\u306e\u6848\u5185\u306b\u5207\u308a\u66ff\u3048\u307e\u3059\n3. **\u904e\u53bb\u306e\u9023\u7d61\u306e\u53c2\u7167** \u2026 \u767a\u4fe1\u8005\u756a\u53f7\u304b\u3089\u3001\u76f4\u8fd1\u306e\u9023\u7d61\u5c65\u6b74\u3092\u7528\u610f\u3057\u307e\u3059\u3002**\u300c\u5148\u65e5\u306e\u4ef6\u3067\u3057\u3087\u3046\u304b\u300d\u3068\u8a00\u3048\u308b\u3068\u3001\u805e\u304d\u53d6\u308a\u304c\u65e9\u304f\u306a\u308a\u307e\u3059**\n4. **\u97f3\u58f0\u306e\u54c1\u8cea\u306e\u5224\u5b9a** \u2026 \u6975\u7aef\u306b\u805e\u304d\u53d6\u308a\u306b\u304f\u3044\u5834\u5408\u306f\u3001\u65e9\u3044\u6bb5\u968e\u3067\u4eba\u306b\u56de\u3057\u307e\u3059","ai_processing":"**\u901a\u8a71\u4e2d\uff08Voice Live API\uff09\uff1a**\n\n| \u51e6\u7406 | \u5185\u5bb9 |\n|:--|:--|\n| \u5192\u982d\u306e\u6848\u5185 | AI\u304c\u5fdc\u5bfe\u3057\u3066\u3044\u308b\u3053\u3068\u3001\u901a\u8a71\u3092\u8a18\u9332\u3059\u308b\u3053\u3068\u3092\u4f1d\u3048\u308b |\n| \u76f8\u624b\u306e\u7279\u5b9a | \u540d\u524d\u3001\u5165\u5c45\u8005\uff0f\u30aa\u30fc\u30ca\u30fc\uff0f\u696d\u8005\uff0f\u305d\u306e\u4ed6\u306e\u5225\u3092\u805e\u304f |\n| \u7dca\u6025\u306e\u5224\u5b9a | \u7dca\u6025\u306e\u5b9a\u7fa9\u306b\u5f53\u305f\u308b\u7528\u4ef6\u304b\u3092\u5224\u5b9a\u3059\u308b |\n| \u7269\u4ef6\u30fb\u90e8\u5c4b\u756a\u53f7\u306e\u805e\u304d\u53d6\u308a | \u5165\u5c45\u8005\u306e\u5834\u5408\u3001\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\u3092\u805e\u304d\u3001\u30de\u30b9\u30bf\u3068\u7167\u5408\u3059\u308b |\n| \u7528\u4ef6\u306e\u805e\u304d\u53d6\u308a | \u4f55\u304c\u8d77\u304d\u3066\u3044\u308b\u304b\u3001\u3044\u3064\u304b\u3089\u304b\u3001\u3069\u3046\u3057\u3066\u307b\u3057\u3044\u304b\u3092\u805e\u304f |\n| \u62c5\u5f53\u8005\u306e\u5728\u5e2d\u78ba\u8a8d | \u53d6\u6b21\u5e0c\u671b\u306e\u5834\u5408\u3001\u5728\u5e2d\u3092\u78ba\u8a8d\u3059\u308b |\n| \u8ee2\u9001 | \u7dca\u6025\u3001\u307e\u305f\u306f\u76f8\u624b\u306e\u5e0c\u671b\u304c\u3042\u308c\u3070\u4eba\u3078\u8ee2\u9001\u3059\u308b |\n\n**\u901a\u8a71\u5f8c\uff08Claude API\uff09\uff1a**\n\n| \u51e6\u7406 | \u5185\u5bb9 |\n|:--|:--|\n| \u7528\u4ef6\u306e\u69cb\u9020\u5316 | \u66f8\u304d\u8d77\u3053\u3057\u304b\u3089\u3001\u76f8\u624b\u30fb\u7269\u4ef6\u30fb\u7528\u4ef6\u30fb\u5e0c\u671b\u3092\u9805\u76ee\u306b\u6574\u7406\u3059\u308b |\n| \u4f1d\u8a00\u30e1\u30e2\u306e\u4f5c\u6210 | \u62c5\u5f53\u8005\u304c\u6298\u308a\u8fd4\u3059\u524d\u306b\u7528\u4ef6\u304c\u5206\u304b\u308b\u6587\u3092\u4f5c\u308b |\n| \u5bfe\u5fdc\u306e\u7dca\u6025\u5ea6\u306e\u518d\u8a55\u4fa1 | \u901a\u8a71\u5168\u4f53\u3092\u8aad\u307f\u76f4\u3057\u3001\u901a\u8a71\u4e2d\u306e\u5224\u5b9a\u304c\u59a5\u5f53\u3060\u3063\u305f\u304b\u3092\u898b\u308b |\n| \u672a\u78ba\u8a8d\u4e8b\u9805\u306e\u6307\u6458 | \u805e\u3051\u306a\u304b\u3063\u305f\u9805\u76ee\u3092\u6319\u3052\u308b |\n\n**\u901a\u8a71\u4e2d\u3068\u901a\u8a71\u5f8c\u3067\u5f79\u5272\u3092\u5206\u3051\u308b\u306e\u306f\u3001\u6c42\u3081\u3089\u308c\u308b\u901f\u3055\u304c\u9055\u3046\u304b\u3089\u3067\u3059\u3002** \u901a\u8a71\u4e2d\u306f\u9045\u308c\u304c\u8a31\u3055\u308c\u306a\u3044\u305f\u3081\u3001\u5c02\u7528\u306e\u97f3\u58f0\u5bfe\u8a71\u30b5\u30fc\u30d3\u30b9\u306b\u4efb\u305b\u307e\u3059\u3002\u901a\u8a71\u5f8c\u306e\u69cb\u9020\u5316\u306f\u6570\u79d2\u304b\u304b\u3063\u3066\u3088\u3044\u306e\u3067\u3001\u3058\u3063\u304f\u308a\u6574\u7406\u3055\u305b\u307e\u3059\u3002\n\n**AI\u306b\u7528\u4ef6\u306e\u56de\u7b54\u3092\u3055\u305b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002** \u300c\u305d\u306e\u8a2d\u5099\u306f\u3007\u3007\u304c\u539f\u56e0\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u300d\u3068\u3044\u3063\u305f\u56de\u7b54\u3092\u4e00\u6b21\u53d7\u3051\u3067\u3057\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002**\u8aa4\u3063\u305f\u6848\u5185\u306f\u3001\u5165\u5c45\u8005\u306e\u5bfe\u5fdc\u3092\u8aa4\u3089\u305b\u307e\u3059\u3002** \u4e00\u6b21\u53d7\u3051\u306e\u5f79\u5272\u306f\u3001\u805e\u304d\u53d6\u308a\u3068\u632f\u308a\u5206\u3051\u306b\u9650\u308a\u307e\u3059\u3002","prompt_example":"\u901a\u8a71\u4e2d\u306e\u5fdc\u5bfe\u6307\u793a\uff08Voice Live API \u306b\u6e21\u3059\u6307\u793a\uff09\uff1a\n\n```\n\u3042\u306a\u305f\u306f\u3001\u8cc3\u8cb8\u4f4f\u5b85\u306e\u7ba1\u7406\u4f1a\u793e\u306e\u96fb\u8a71\u53d7\u4ed8\u3067\u3059\u3002\n\u304b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u306b\u4e00\u6b21\u5bfe\u5fdc\u3057\u3001\u7528\u4ef6\u3092\u805e\u304d\u53d6\u3063\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u6700\u521d\u306b\u5fc5\u305a\u8a00\u3046\u3053\u3068\u3011\n\u300c\u304a\u96fb\u8a71\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u3007\u3007\u7ba1\u7406\u3067\u3059\u3002\n \u3053\u3061\u3089\u306fAI\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u5bfe\u3067\u3059\u3002\u901a\u8a71\u5185\u5bb9\u306f\u8a18\u9332\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\n \u62c5\u5f53\u8005\u3068\u76f4\u63a5\u304a\u8a71\u3057\u306b\u306a\u308a\u305f\u3044\u5834\u5408\u306f\u3001\u3044\u3064\u3067\u3082\u304a\u7533\u3057\u4ed8\u3051\u304f\u3060\u3055\u3044\u3002\u300d\n\n\u3010\u53b3\u5b88\u4e8b\u9805\u3011\n- \u8a2d\u5099\u306e\u4e0d\u5177\u5408\u306b\u3064\u3044\u3066\u3001\u539f\u56e0\u3084\u5bfe\u51e6\u6cd5\u3092\u8aac\u660e\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u300c\u3007\u3007\u304c\u539f\u56e0\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u300d\u300c\u3053\u3046\u3059\u308c\u3070\u76f4\u308a\u307e\u3059\u300d\u3068\u8a00\u308f\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u805e\u304d\u53d6\u308a\u306b\u5fb9\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u8cbb\u7528\u306e\u8ca0\u62c5\u304c\u3069\u3061\u3089\u306b\u306a\u308b\u304b\u3092\u7b54\u3048\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u300c\u78ba\u8a8d\u3057\u3066\u62c5\u5f53\u304b\u3089\u3054\u9023\u7d61\u3057\u307e\u3059\u300d\u3068\u4f1d\u3048\u3066\u304f\u3060\u3055\u3044\u3002\n- \u5951\u7d04\u306e\u5185\u5bb9\u306b\u3064\u3044\u3066\u7b54\u3048\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u7167\u4f1a\u3067\u304d\u308b\u306e\u306f\u3001\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\u306e\u78ba\u8a8d\u307e\u3067\u3067\u3059\u3002\n- \u6b21\u306e\u3044\u305a\u308c\u304b\u306b\u5f53\u3066\u306f\u307e\u308b\u3068\u5224\u65ad\u3057\u305f\u6642\u70b9\u3067\u3001\n \u8cea\u554f\u3092\u7d9a\u3051\u305a\u3001\u305f\u3060\u3061\u306b\u62c5\u5f53\u8005\u3078\u8ee2\u9001\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n \uff08\u6c34\u6f0f\u308c\uff0f\u30ac\u30b9\u306e\u306b\u304a\u3044\uff0f\u706b\u707d\u30fb\u7159\u30fb\u7126\u3052\u305f\u306b\u304a\u3044\uff0f\u505c\u96fb\uff0f\n \u9375\u306e\u7d1b\u5931\u30fb\u9589\u3058\u8fbc\u3081\uff0f\u30a8\u30ec\u30d9\u30fc\u30bf\u30fc\u306e\u505c\u6b62\uff0f\u4f53\u8abf\u30fb\u3051\u304c\uff0f\n \u4eca\u307e\u3055\u306b\u56f0\u3063\u3066\u3044\u308b\u8ff7\u60d1\u884c\u70ba\uff0f\u5f37\u3044\u82e6\u60c5\uff09\n \u5224\u65ad\u306b\u8ff7\u3046\u5834\u5408\u3082\u8ee2\u9001\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u76f8\u624b\u304c\u300c\u4eba\u3068\u8a71\u3057\u305f\u3044\u300d\u300c\u62c5\u5f53\u8005\u3092\u51fa\u3057\u3066\u300d\u3068\u8a00\u3063\u305f\u5834\u5408\u306f\u3001\n \u7406\u7531\u3092\u805e\u304b\u305a\u306b\u305f\u3060\u3061\u306b\u8ee2\u9001\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u540c\u3058\u3053\u3068\u30923\u56de\u805e\u3044\u3066\u3082\u805e\u304d\u53d6\u308c\u306a\u3044\u5834\u5408\u306f\u3001\n \u300c\u62c5\u5f53\u8005\u306b\u304a\u3064\u306a\u304e\u3057\u307e\u3059\u300d\u3068\u8a00\u3063\u3066\u8ee2\u9001\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u76f8\u624b\u3092\u5f85\u305f\u305b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u7167\u4f1a\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u5834\u5408\u306f\u3001\n \u300c\u5c11\u3005\u304a\u5f85\u3061\u304f\u3060\u3055\u3044\u300d\u3068\u58f0\u3092\u304b\u3051\u3066\u304b\u3089\u884c\u3063\u3066\u304f\u3060\u3055\u3044\u3002\n- \u76f8\u624b\u306e\u5e74\u9f62\u3001\u8a71\u3057\u65b9\u3001\u611f\u60c5\u306b\u3064\u3044\u3066\u8a18\u9332\u306b\u6b8b\u3059\u767a\u8a00\u3092\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u805e\u304d\u53d6\u308b\u9805\u76ee\u3011\n1. \u304a\u540d\u524d\n2. \u5165\u5c45\u8005 \/ \u30aa\u30fc\u30ca\u30fc \/ \u696d\u8005 \/ \u305d\u306e\u4ed6 \u306e\u5225\n3. \uff08\u5165\u5c45\u8005\u306e\u5834\u5408\uff09\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\n4. \u7528\u4ef6\n5. \u3044\u3064\u304b\u3089\u8d77\u304d\u3066\u3044\u308b\u304b\uff08\u8a2d\u5099\u306e\u4e0d\u5177\u5408\u306e\u5834\u5408\uff09\n6. \u6298\u308a\u8fd4\u3057\u306e\u5e0c\u671b\uff08\u96fb\u8a71\u756a\u53f7\u3001\u90fd\u5408\u306e\u826f\u3044\u6642\u9593\u5e2f\uff09\n```\n\n\u901a\u8a71\u5f8c\u306e\u69cb\u9020\u5316\uff1a\n\n```\n\u3042\u306a\u305f\u306f\u3001\u96fb\u8a71\u306e\u5fdc\u5bfe\u8a18\u9332\u3092\u6574\u7406\u3059\u308b\u62c5\u5f53\u8005\u3067\u3059\u3002\n\u901a\u8a71\u306e\u66f8\u304d\u8d77\u3053\u3057\u304b\u3089\u3001\u62c5\u5f53\u8005\u304c\u6298\u308a\u8fd4\u3059\u524d\u306b\u7528\u4ef6\u304c\u5206\u304b\u308b\u8a18\u9332\u3092\u4f5c\u3063\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u53b3\u5b88\u4e8b\u9805\u3011\n- \u66f8\u304d\u8d77\u3053\u3057\u306b\u542b\u307e\u308c\u306a\u3044\u3053\u3068\u3092\u88dc\u308f\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u805e\u3051\u306a\u304b\u3063\u305f\u9805\u76ee\u306f null \u306b\u3057\u3001missing_items \u306b\u5165\u308c\u3066\u304f\u3060\u3055\u3044\u3002\n- \u8a2d\u5099\u306e\u4e0d\u5177\u5408\u306b\u3064\u3044\u3066\u3001\u539f\u56e0\u3092\u63a8\u6e2c\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u76f8\u624b\u304c\u8a00\u3063\u305f\u3053\u3068\u3092\u305d\u306e\u307e\u307e\u8a18\u9332\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u76f8\u624b\u306e\u611f\u60c5\u3084\u614b\u5ea6\u306b\u3064\u3044\u3066\u8a18\u8ff0\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u300c\u6012\u3063\u3066\u3044\u305f\u300d\u300c\u4e0d\u6a5f\u5acc\u3060\u3063\u305f\u300d\u3068\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u305f\u3060\u3057\u3001\u82e6\u60c5\u306e\u5185\u5bb9\u305d\u306e\u3082\u306e\u306f\u6b63\u78ba\u306b\u8a18\u9332\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u7528\u4ef6\u306e\u7a2e\u5225\u306f\u3001\u4e0b\u8a18\u306e\u4e00\u89a7\u304b\u3089\u306e\u307f\u9078\u3093\u3067\u304f\u3060\u3055\u3044\u3002\n \u8a72\u5f53\u3057\u306a\u3044\u5834\u5408\u306f \"other\" \u3068\u3057\u3001\u7406\u7531\u3092\u66f8\u3044\u3066\u304f\u3060\u3055\u3044\u3002\n- \u901a\u8a71\u4e2d\u306b\u7dca\u6025\u3068\u5224\u5b9a\u3055\u308c\u306a\u304b\u3063\u305f\u304c\u3001\n \u66f8\u304d\u8d77\u3053\u3057\u3092\u8aad\u3080\u3068\u7dca\u6025\u306b\u5f53\u305f\u308b\u3068\u8003\u3048\u3089\u308c\u308b\u5834\u5408\u306f\u3001\n escalation_review \u3092 true \u306b\u3057\u3066\u7406\u7531\u3092\u66f8\u3044\u3066\u304f\u3060\u3055\u3044\u3002\n- \u4f1d\u8a00\u30e1\u30e2\u306f\u3001\u62c5\u5f53\u8005\u304c\u6298\u308a\u8fd4\u3059\u524d\u306b\u8aad\u3093\u3067\u3001\n \u4f55\u3092\u6e96\u5099\u3059\u308c\u3070\u3088\u3044\u304b\u304c\u5206\u304b\u308b\u5185\u5bb9\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u7528\u4ef6\u306e\u7a2e\u5225\u3011\n{inquiry_types}\n\n\u3010\u7dca\u6025\u306e\u5b9a\u7fa9\u3011\n{emergency_definitions}\n\n\u3010\u901a\u8a71\u306e\u66f8\u304d\u8d77\u3053\u3057\u3011\n{transcript}\n\n\u3010\u767a\u4fe1\u8005\u756a\u53f7\u304b\u3089\u7279\u5b9a\u3057\u305f\u60c5\u5831\u3011\n{caller_info}\n```\n\n**\u300c\u539f\u56e0\u3084\u5bfe\u51e6\u6cd5\u3092\u8aac\u660e\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u300d\u306e1\u884c\u304c\u3001\u3053\u306e\u69cb\u6210\u306e\u5b89\u5168\u88c5\u7f6e\u3067\u3059\u3002** \u97f3\u58f0\u5bfe\u8a71\u306e\u30e2\u30c7\u30eb\u306f\u3001\u805e\u304b\u308c\u308c\u3070\u7b54\u3048\u3088\u3046\u3068\u3057\u307e\u3059\u3002**\u300c\u30d6\u30ec\u30fc\u30ab\u30fc\u3092\u4e0a\u3052\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u300d\u3068\u6848\u5185\u3057\u3066\u4e8b\u6545\u304c\u8d77\u304d\u308c\u3070\u3001\u4f1a\u793e\u306e\u8cac\u4efb\u306b\u306a\u308a\u307e\u3059\u3002**\n\n**\u300c\u5224\u65ad\u306b\u8ff7\u3046\u5834\u5408\u3082\u8ee2\u9001\u3057\u3066\u304f\u3060\u3055\u3044\u300d\u3082\u5916\u305b\u307e\u305b\u3093\u3002** \u7dca\u6025\u306e\u5224\u5b9a\u3092\u53b3\u5bc6\u306b\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u3001\u53d6\u308a\u3053\u307c\u3057\u307e\u3059\u3002**\u8ee2\u9001\u3057\u3059\u304e\u308b\u304f\u3089\u3044\u3067\u3061\u3087\u3046\u3069\u3088\u3044\u8a2d\u8a08\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002**","output_data":"```json\n{\n \"call_id\": \"\",\n \"received_at\": \"\",\n \"caller_number\": \"\",\n \"caller_name\": \"\",\n \"caller_type\": \"resident | owner | contractor | other | unknown\",\n \"property\": {\n \"name\": \"\",\n \"room_no\": \"\",\n \"matched\": false\n },\n \"inquiry_type\": \"\",\n \"content\": \"\",\n \"occurred_since\": \"\",\n \"callback\": {\n \"requested\": false,\n \"phone\": \"\",\n \"preferred_time\": \"\"\n },\n \"handled_by\": \"ai_completed | transferred_emergency | transferred_by_request | transferred_unclear\",\n \"emergency_detected\": false,\n \"escalation_review\": false,\n \"escalation_reason\": \"\",\n \"assigned_to\": \"\",\n \"message_for_staff\": \"\",\n \"missing_items\": [],\n \"call_duration_seconds\": 0\n}\n```\n\n**`handled_by` \u306e4\u533a\u5206\u304c\u3001\u904b\u7528\u306e\u6307\u6a19\u306b\u306a\u308a\u307e\u3059\u3002**\n\n| \u5024 | \u610f\u5473 | \u898b\u308b\u3079\u304d\u70b9 |\n|:--|:--|:--|\n| `ai_completed` | AI\u304c\u6700\u5f8c\u307e\u3067\u5bfe\u5fdc\u3057\u3001\u8a18\u9332\u3092\u6b8b\u3057\u305f | \u3053\u308c\u304c\u5897\u3048\u308c\u3070\u5de5\u6570\u304c\u6e1b\u308b |\n| `transferred_emergency` | \u7dca\u6025\u3068\u5224\u5b9a\u3057\u3066\u8ee2\u9001\u3057\u305f | **\u898b\u843d\u3068\u3057\u304c\u306a\u3044\u304b\u3092\u5168\u4ef6\u78ba\u8a8d\u3059\u308b** |\n| `transferred_by_request` | \u76f8\u624b\u306e\u5e0c\u671b\u3067\u8ee2\u9001\u3057\u305f | \u591a\u3044\u306a\u3089\u3001AI\u5fdc\u5bfe\u304c\u53d7\u3051\u5165\u308c\u3089\u308c\u3066\u3044\u306a\u3044 |\n| `transferred_unclear` | \u805e\u304d\u53d6\u308c\u305a\u306b\u8ee2\u9001\u3057\u305f | \u97f3\u58f0\u8a8d\u8b58\u306e\u54c1\u8cea\u306e\u554f\u984c |\n\n**`escalation_review` \u306f\u3001\u901a\u8a71\u4e2d\u306e\u5224\u5b9a\u304c\u7518\u304b\u3063\u305f\u53ef\u80fd\u6027\u3092\u793a\u3057\u307e\u3059\u3002** \u3053\u3053\u304c\u7acb\u3063\u305f\u3082\u306e\u306f\u3001**\u5fc5\u305a\u4eba\u304c\u901a\u8a71\u3092\u805e\u304d\u76f4\u3057\u3066\u304f\u3060\u3055\u3044\u3002** \u7dca\u6025\u306e\u5b9a\u7fa9\u3092\u898b\u76f4\u3059\u6750\u6599\u306b\u306a\u308a\u307e\u3059\u3002\n\n\u306a\u304a\u3001Claude API \u306b\u306f\u51fa\u529b\u3092JSON\u30b9\u30ad\u30fc\u30de\u306b\u6cbf\u308f\u305b\u308b**\u69cb\u9020\u5316\u51fa\u529b**\u306e\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\uff082026-09-15\u6642\u70b9\u3067\u306f\u30d9\u30fc\u30bf\u6a5f\u80fd\u3068\u3057\u3066\u63d0\u4f9b\uff09\u3002\u4ef6\u6570\u304c\u591a\u304f\u5f8c\u6bb5\u304c\u6a5f\u68b0\u51e6\u7406\u306a\u306e\u3067\u3001\u5229\u7528\u3067\u304d\u308b\u3068\u5b89\u5168\u3067\u3059\u3002","integration_systems":"| \u3064\u306a\u3050\u5148 | \u5185\u5bb9 |\n|:--|:--|\n| \u30af\u30e9\u30a6\u30c9PBX | \u7740\u4fe1\u306e\u53d7\u3051\u53d6\u308a\u3001\u4eba\u3078\u306e\u8ee2\u9001 |\n| \u8cc3\u8cb8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08\u8aad\u307f\u53d6\u308a\uff09 | \u7269\u4ef6\u30fb\u90e8\u5c4b\u756a\u53f7\u30fb\u5951\u7d04\u72b6\u6cc1\u306e\u7167\u4f1a |\n| Microsoft 365\uff08\u8aad\u307f\u53d6\u308a\uff09 | \u62c5\u5f53\u8005\u306e\u5728\u5e2d\u72b6\u6cc1\u306e\u78ba\u8a8d |\n| \u8cc3\u8cb8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08\u66f8\u304d\u8fbc\u307f\uff09 | \u7528\u4ef6\u3092\u5bfe\u5fdc\u5c65\u6b74\u3068\u3057\u3066\u767b\u9332\u3059\u308b |\n| Teams \/ \u30e1\u30fc\u30eb | \u62c5\u5f53\u8005\u3078\u901a\u77e5\u3059\u308b |\n| \u4e00\u89a7\uff08\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u7b49\uff09 | \u53d7\u4ed8\u62c5\u5f53\u304c\u5168\u4ef6\u3092\u78ba\u8a8d\u3059\u308b\u753b\u9762 |\n\n**\u8ee2\u9001\u5148\u306e\u8a2d\u8a08\u3092\u614e\u91cd\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002** \u7dca\u6025\u306e\u8ee2\u9001\u5148\u304c\u8a71\u3057\u4e2d\u3060\u3063\u305f\u5834\u5408\u306b\u3001\u3069\u3053\u3078\u56de\u3059\u304b\u3092\u6c7a\u3081\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002**\u8ee2\u9001\u306b\u5931\u6557\u3057\u3066\u5207\u308c\u308b\u306e\u304c\u3001\u3053\u306e\u69cb\u6210\u3067\u6700\u60aa\u306e\u4e8b\u614b\u3067\u3059\u3002** \u4e00\u6b21\u8ee2\u9001\u5148\u30fb\u4e8c\u6b21\u8ee2\u9001\u5148\u30fb\u6700\u7d42\u7684\u306a\u643a\u5e2f\u96fb\u8a71\u3001\u3068\u3044\u3046\u591a\u6bb5\u306e\u8a2d\u5b9a\u3092\u7528\u610f\u3057\u3066\u304f\u3060\u3055\u3044\u3002","human_review":"**AI\u304c\u5bfe\u5fdc\u3057\u305f\u5168\u4ef6\u3092\u3001\u53d7\u4ed8\u62c5\u5f53\u304c\u78ba\u8a8d\u3057\u307e\u3059\u3002**\n\n\u898b\u308b\u512a\u5148\u9806\u4f4d\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002\n\n| \u512a\u5148 | \u5bfe\u8c61 | \u5bfe\u5fdc |\n|:--|:--|:--|\n| 1 | `escalation_review: true` | **\u901a\u8a71\u3092\u805e\u304d\u76f4\u3059\u3002** \u7dca\u6025\u3092\u53d6\u308a\u3053\u307c\u3057\u3066\u3044\u306a\u304b\u3063\u305f\u304b |\n| 2 | `transferred_emergency` | \u8ee2\u9001\u5f8c\u306e\u5bfe\u5fdc\u304c\u5b8c\u4e86\u3057\u305f\u304b\u3092\u78ba\u8a8d\u3059\u308b |\n| 3 | `missing_items` \u304c\u3042\u308b\u3082\u306e | \u6298\u308a\u8fd4\u3057\u3066\u805e\u304d\u76f4\u3059\u304b\u3001\u62c5\u5f53\u8005\u306b\u7533\u3057\u9001\u308b |\n| 4 | `handled_by: transferred_unclear` | \u97f3\u58f0\u8a8d\u8b58\u306e\u554f\u984c\u304b\u3001\u76f8\u624b\u306e\u4e8b\u60c5\u304b\u3092\u898b\u308b |\n| 5 | `property.matched: false` | \u7269\u4ef6\u304c\u7279\u5b9a\u3067\u304d\u3066\u3044\u306a\u3044\u3002\u62c5\u5f53\u3092\u6c7a\u3081\u3089\u308c\u306a\u3044 |\n| 6 | \u305d\u306e\u4ed6 | \u4e00\u89a7\u3067\u6d41\u3057\u898b\u3066\u3001\u62c5\u5f53\u3078\u306e\u901a\u77e5\u3092\u78ba\u8a8d\u3059\u308b |\n\n**\u5168\u4ef6\u78ba\u8a8d\u3092\u7701\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002** \u4e00\u6b21\u53d7\u3051\u3092AI\u306b\u4efb\u305b\u308b\u3068\u3044\u3046\u3053\u3068\u306f\u3001**\u4f1a\u793e\u3068\u3057\u3066\u6700\u521d\u306b\u53d7\u3051\u305f\u5370\u8c61\u3092AI\u304c\u4f5c\u308b\u3068\u3044\u3046\u3053\u3068**\u3067\u3059\u3002\u5c11\u306a\u304f\u3068\u3082\u5c0e\u5165\u304b\u3089\u534a\u5e74\u306f\u3001\u5168\u4ef6\u3092\u4eba\u304c\u78ba\u8a8d\u3059\u308b\u904b\u7528\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002","exception_handling":"| \u8d77\u304d\u308b\u3053\u3068 | \u5bfe\u5fdc |\n|:--|:--|\n| \u7dca\u6025\u306e\u7528\u4ef6 | **\u8cea\u554f\u3092\u7d9a\u3051\u305a\u3001\u305f\u3060\u3061\u306b\u8ee2\u9001\u3059\u308b\u3002** \u5224\u65ad\u306b\u8ff7\u3046\u5834\u5408\u3082\u8ee2\u9001\u3059\u308b |\n| \u76f8\u624b\u304c\u4eba\u3068\u8a71\u3057\u305f\u3044\u3068\u8a00\u3046 | **\u7406\u7531\u3092\u805e\u304b\u305a\u306b\u8ee2\u9001\u3059\u308b** |\n| 3\u56de\u805e\u3044\u3066\u3082\u805e\u304d\u53d6\u308c\u306a\u3044 | \u8ee2\u9001\u3059\u308b\u3002**\u300c\u3082\u3046\u4e00\u5ea6\u304a\u9858\u3044\u3057\u307e\u3059\u300d\u3092\u7e70\u308a\u8fd4\u3055\u306a\u3044** |\n| \u76f8\u624b\u304c\u9ad8\u9f62\u3067\u3001\u6a5f\u68b0\u97f3\u58f0\u306b\u6238\u60d1\u3063\u3066\u3044\u308b | \u65e9\u3044\u6bb5\u968e\u3067\u8ee2\u9001\u3059\u308b\u3002**\u6238\u60d1\u3044\u306e\u5146\u5019\uff08\u6c88\u9ed9\u3001\u805e\u304d\u8fd4\u3057\uff09\u3092\u8ee2\u9001\u306e\u6761\u4ef6\u306b\u5165\u308c\u308b** |\n| \u8ee2\u9001\u5148\u304c\u8a71\u3057\u4e2d\u30fb\u4e0d\u5728 | \u4e8c\u6b21\u8ee2\u9001\u5148\u3078\u3002\u305d\u308c\u3082\u4e0d\u5728\u306a\u3089\u3001\u7528\u4ef6\u3092\u805e\u3044\u3066\u8a18\u9332\u3059\u308b |\n| \u8ee2\u9001\u304c\u5931\u6557\u3059\u308b | **\u5fc5\u305a\u4ee3\u66ff\u306e\u8ee2\u9001\u5148\u3092\u7528\u610f\u3059\u308b\u3002** \u5207\u308c\u308b\u3053\u3068\u3092\u7d76\u5bfe\u306b\u907f\u3051\u308b |\n| \u55b6\u696d\u96fb\u8a71 | \u65ad\u308b\u5b9a\u578b\u6587\u3067\u5fdc\u5bfe\u3057\u3001\u767a\u4fe1\u8005\u756a\u53f7\u3092\u8a18\u9332\u3059\u308b\u3002**\u7e70\u308a\u8fd4\u3059\u756a\u53f7\u306f\u6b21\u56de\u304b\u3089\u81ea\u52d5\u5fdc\u7b54\u306b\u56de\u3059** |\n| \u7121\u8a00\u96fb\u8a71\u30fb\u3044\u305f\u305a\u3089 | \u4e00\u5b9a\u6642\u9593\u767a\u8a71\u304c\u306a\u3051\u308c\u3070\u7d42\u8a71\u3059\u308b\u3002\u756a\u53f7\u3092\u8a18\u9332\u3059\u308b |\n| \u7269\u4ef6\u304c\u7279\u5b9a\u3067\u304d\u306a\u3044 | \u7528\u4ef6\u3092\u8a18\u9332\u3057\u3001\u53d7\u4ed8\u62c5\u5f53\u306b\u56de\u3059\u3002**\u63a8\u6e2c\u3067\u7269\u4ef6\u3092\u6c7a\u3081\u306a\u3044** |\n| \u901a\u8a71\u4e2d\u306b\u30b7\u30b9\u30c6\u30e0\u304c\u843d\u3061\u305f | **\u4eba\u3078\u81ea\u52d5\u8ee2\u9001\u3059\u308b\u3002** \u5207\u308c\u308b\u8a2d\u8a08\u306b\u3057\u306a\u3044 |\n| \u55b6\u696d\u6642\u9593\u5916\u306e\u7740\u4fe1 | \u7dca\u6025\u53d7\u4ed8\u306e\u6848\u5185\u306b\u5207\u308a\u66ff\u3048\u308b |\n| \u901a\u8a71\u306e\u8a18\u9332\u306b\u540c\u610f\u304c\u5f97\u3089\u308c\u306a\u3044 | **\u4eba\u3078\u8ee2\u9001\u3059\u308b\u3002** \u8a18\u9332\u306a\u3057\u3067AI\u5fdc\u5bfe\u3092\u7d9a\u3051\u306a\u3044 |\n| \u82e6\u60c5\u304c\u5f37\u3044 | \u7dca\u6025\u3068\u3057\u3066\u8ee2\u9001\u3059\u308b\u3002**AI\u3067\u53d7\u3051\u7d9a\u3051\u306a\u3044** |","log_storage":"- \u901a\u8a71\u306e\u9332\u97f3\uff08**\u540c\u610f\u3092\u5f97\u305f\u3046\u3048\u3067**\uff09\n- \u66f8\u304d\u8d77\u3053\u3057\n- \u69cb\u9020\u5316\u3057\u305f\u7528\u4ef6\u306e\u8a18\u9332\n- `handled_by` \u306e\u533a\u5206\u3068\u3001\u8ee2\u9001\u306e\u8a18\u9332\n- **\u53d7\u4ed8\u62c5\u5f53\u304c\u8a18\u9332\u3092\u4fee\u6b63\u3057\u305f\u5185\u5bb9\u3068\u3001\u4fee\u6b63\u524d\u5f8c**\n- \u62c5\u5f53\u8005\u306e\u6298\u308a\u8fd4\u3057\u306e\u8a18\u9332\n- `escalation_review` \u3068\u3057\u3066\u6319\u304c\u3063\u305f\u901a\u8a71\u3068\u3001\u805e\u304d\u76f4\u3057\u305f\u7d50\u679c\n\n**\u901a\u8a71\u306e\u9332\u97f3\u3068\u66f8\u304d\u8d77\u3053\u3057\u306b\u306f\u3001\u500b\u4eba\u60c5\u5831\u304c\u542b\u307e\u308c\u307e\u3059\u3002** \u4fdd\u7ba1\u671f\u9650\u3092\u6c7a\u3081\u3001\u305d\u308c\u3092\u904e\u304e\u305f\u3089\u524a\u9664\u3057\u3066\u304f\u3060\u3055\u3044\u3002**\u300c\u5ff5\u306e\u305f\u3081\u5168\u90e8\u6b8b\u3059\u300d\u3068\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002**\n\n**`escalation_review` \u306e\u84c4\u7a4d\u304c\u3001\u7dca\u6025\u306e\u5b9a\u7fa9\u3092\u80b2\u3066\u307e\u3059\u3002** \u300c\u3053\u306e\u8a00\u3044\u65b9\u306f\u7dca\u6025\u3068\u3057\u3066\u62fe\u3048\u3066\u3044\u306a\u304b\u3063\u305f\u300d\u304c\u898b\u3064\u304b\u308c\u3070\u3001\u5b9a\u7fa9\u306b\u8ffd\u52a0\u3057\u307e\u3059\u3002","implementation_level":"\u672c\u683c\u69cb\u6210","difficulty":4,"cost_band":"\u5927","cost_level_label":"\u500b\u5225\u958b\u767a","security_level":"\u9ad8","implementation_status":"\u69cb\u6210\u4f8b","assumption_people":3,"assumption_frequency":2400,"assumption_workdays":20,"volume_month":2400,"before_minutes_per_case":2.5,"after_minutes_per_case":0.6999999999999999555910790149937383830547332763671875,"hourly_cost":2500,"before_hours_month":100,"after_hours_month":28,"saved_hours_month":72,"reduction_rate":72,"saved_hours_year":864,"annual_cost_effect":2160000,"summary":"\u4ee3\u8868\u96fb\u8a71\u306b\u304b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u3092AI\u304c\u4e00\u6b21\u3067\u53d7\u3051\u3001\u76f8\u624b\u3068\u7528\u4ef6\u3068\u7dca\u6025\u304b\u3069\u3046\u304b\u3092\u805e\u304d\u53d6\u3063\u3066\u8a18\u9332\u3057\u307e\u3059\u3002\u53d7\u4ed8\u62c5\u5f53\u306e\u4f5c\u696d\u306f\u3001\u5168\u4ef6\u3092\u53d7\u3051\u3066\u53d6\u308a\u6b21\u3050\u3053\u3068\u304b\u3089\u3001\u8a18\u9332\u3055\u308c\u305f\u7528\u4ef6\u3092\u78ba\u8a8d\u3057\u3066\u62c5\u5f53\u3078\u56de\u3059\u3053\u3068\u306b\u5909\u308f\u308a\u307e\u3059\u3002","before_flow":"1. \u4ee3\u8868\u756a\u53f7\u306b\u7740\u4fe1\u3059\u308b\n2. \u53d7\u4ed8\u62c5\u5f53\u304c\u51fa\u3066\u3001\u793e\u540d\u3092\u540d\u4e57\u308b\n3. \u76f8\u624b\u306e\u540d\u524d\u3068\u7528\u4ef6\u3092\u805e\u304f\n4. \u5165\u5c45\u8005\u304b\u3089\u306e\u9023\u7d61\u306a\u3089\u3001\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\u3092\u805e\u304f\n5. \u7528\u4ef6\u304b\u3089\u62c5\u5f53\u90e8\u7f72\u30fb\u62c5\u5f53\u8005\u3092\u5224\u65ad\u3059\u308b\n6. \u62c5\u5f53\u8005\u306e\u5728\u5e2d\u3092\u78ba\u8a8d\u3057\u3001\u5728\u5e2d\u306a\u3089\u8ee2\u9001\u3059\u308b\n7. \u4e0d\u5728\u306a\u3089\u4f1d\u8a00\u3092\u805e\u304d\u3001\u30e1\u30e2\u3092\u4f5c\u308b\n8. \u62c5\u5f53\u8005\u306b\u4f1d\u8a00\u30e1\u30e2\u3092\u6e21\u3059\uff08\u30c1\u30e3\u30c3\u30c8\u307e\u305f\u306f\u7d19\uff09\n9. \u62c5\u5f53\u8005\u304c\u6298\u308a\u8fd4\u3059\n\n\u554f\u984c\u306f5\u3064\u3042\u308a\u307e\u3059\u3002\n\n**\uff08a\uff09\u6642\u9593\u5e2f\u306b\u96c6\u4e2d\u3059\u308b\u3002** 9\u301c10\u6642\u306817\u301c18\u6642\u306b1\u65e5\u306e4\u5272\u304c\u96c6\u4e2d\u3057\u307e\u3059\u3002**3\u540d\u3067\u306f\u53d7\u3051\u304d\u308c\u305a\u3001\u5f85\u305f\u305b\u308b\u304b\u3001\u53d6\u308a\u9003\u304c\u3057\u307e\u3059\u3002**\n\n**\uff08b\uff09\u55b6\u696d\u96fb\u8a71\u304c1\u5272\u3042\u308b\u3002** \u6708200\u4ef6\u306e\u58f2\u308a\u8fbc\u307f\u306b\u3001\u53d7\u4ed8\u62c5\u5f53\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002**\u300c\u62c5\u5f53\u8005\u306b\u78ba\u8a8d\u3057\u307e\u3059\u300d\u3068\u8a00\u3063\u3066\u65ad\u308b\u624b\u9806\u304c\u30011\u4ef6\u3042\u305f\u308a2\u5206\u304b\u304b\u308a\u307e\u3059\u3002**\n\n**\uff08c\uff09\u4f1d\u8a00\u30e1\u30e2\u306e\u5185\u5bb9\u304c\u8db3\u308a\u306a\u3044\u3002** \u300c\u25ef\u25ef\u69d8\u304b\u3089\u96fb\u8a71\u3002\u6298\u308a\u8fd4\u3057\u5e0c\u671b\u300d\u3068\u3060\u3051\u66f8\u304b\u308c\u3001**\u7528\u4ef6\u304c\u66f8\u304b\u308c\u3066\u3044\u306a\u3044\u30e1\u30e2\u304c\u591a\u304f\u3042\u308a\u307e\u3059\u3002** \u62c5\u5f53\u8005\u306f\u6298\u308a\u8fd4\u3057\u3066\u304b\u3089\u521d\u3081\u3066\u7528\u4ef6\u3092\u77e5\u308a\u3001\u305d\u306e\u5834\u3067\u7b54\u3048\u3089\u308c\u305a\u4e8c\u5ea6\u624b\u9593\u306b\u306a\u308a\u307e\u3059\u3002\n\n**\uff08d\uff09\u6298\u308a\u8fd4\u3057\u304c\u9045\u308c\u308b\u3002** \u62c5\u5f53\u8005\u304c\u5916\u51fa\u3057\u3066\u3044\u308b\u3068\u3001\u6298\u308a\u8fd4\u3057\u304c\u7fcc\u65e5\u306b\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002**\u8a2d\u5099\u30c8\u30e9\u30d6\u30eb\u306e\u5834\u5408\u3001\u5165\u5c45\u8005\u306e\u4e0d\u6e80\u304c\u5927\u304d\u304f\u306a\u308a\u307e\u3059\u3002**\n\n**\uff08e\uff09\u7dca\u6025\u306e\u5224\u65ad\u304c\u53d7\u4ed8\u62c5\u5f53\u306b\u59d4\u306d\u3089\u308c\u3066\u3044\u308b\u3002** \u300c\u6c34\u304c\u6f0f\u308c\u3066\u3044\u308b\u300d\u3068\u8a00\u308f\u308c\u305f\u3068\u304d\u306b\u3001\u3069\u306e\u7a0b\u5ea6\u7dca\u6025\u304b\u306e\u5224\u65ad\u304c\u4eba\u306b\u3088\u3063\u3066\u9055\u3044\u307e\u3059\u3002**\u7d4c\u9a13\u306e\u6d45\u3044\u62c5\u5f53\u8005\u304c\u901a\u5e38\u5bfe\u5fdc\u306b\u56de\u3057\u3066\u3057\u307e\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002**","before_flow_steps":["\u4ee3\u8868\u756a\u53f7\u306b\u7740\u4fe1\u3059\u308b","\u53d7\u4ed8\u62c5\u5f53\u304c\u51fa\u3066\u3001\u793e\u540d\u3092\u540d\u4e57\u308b","\u76f8\u624b\u306e\u540d\u524d\u3068\u7528\u4ef6\u3092\u805e\u304f","\u5165\u5c45\u8005\u304b\u3089\u306e\u9023\u7d61\u306a\u3089\u3001\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\u3092\u805e\u304f","\u7528\u4ef6\u304b\u3089\u62c5\u5f53\u90e8\u7f72\u30fb\u62c5\u5f53\u8005\u3092\u5224\u65ad\u3059\u308b","\u62c5\u5f53\u8005\u306e\u5728\u5e2d\u3092\u78ba\u8a8d\u3057\u3001\u5728\u5e2d\u306a\u3089\u8ee2\u9001\u3059\u308b","\u4e0d\u5728\u306a\u3089\u4f1d\u8a00\u3092\u805e\u304d\u3001\u30e1\u30e2\u3092\u4f5c\u308b","\u62c5\u5f53\u8005\u306b\u4f1d\u8a00\u30e1\u30e2\u3092\u6e21\u3059\uff08\u30c1\u30e3\u30c3\u30c8\u307e\u305f\u306f\u7d19\uff09","\u62c5\u5f53\u8005\u304c\u6298\u308a\u8fd4\u3059"],"after_flow":"1. \u4ee3\u8868\u756a\u53f7\u306b\u7740\u4fe1\u3059\u308b\n2. **\u3010\u81ea\u52d5\u3011** AI\u304c\u5fdc\u7b54\u3057\u3001**AI\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u3053\u3068\u3068\u3001\u901a\u8a71\u3092\u8a18\u9332\u3059\u308b\u3053\u3068\u3092\u6700\u521d\u306b\u4f1d\u3048\u308b**\n3. **\u3010\u81ea\u52d5\u3011** \u76f8\u624b\u306e\u540d\u524d\u3068\u7528\u4ef6\u3092\u805e\u304d\u53d6\u308b\n4. **\u3010\u81ea\u52d5\u3011** \u7dca\u6025\u306e\u7528\u4ef6\u304b\u3092\u5224\u5b9a\u3059\u308b\n5. **\u3010\u7dca\u6025\u3011** \u7dca\u6025\u3068\u5224\u5b9a\u3057\u305f\u3089\u3001**\u305d\u306e\u5834\u3067\u5fdc\u5bfe\u3092\u6253\u3061\u5207\u308a\u3001\u4eba\u3078\u8ee2\u9001\u3059\u308b**\n6. **\u3010\u81ea\u52d5\u3011** \u5165\u5c45\u8005\u304b\u3089\u306e\u9023\u7d61\u306a\u3089\u3001\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\u3092\u805e\u304f\n7. **\u3010\u81ea\u52d5\u3011** \u7528\u4ef6\u306e\u7a2e\u5225\u3092\u5224\u5b9a\u3059\u308b\n8. **\u3010\u81ea\u52d5\u3011** \u62c5\u5f53\u8005\u3078\u306e\u53d6\u6b21\u5e0c\u671b\u306a\u3089\u3001\u5728\u5e2d\u3092\u78ba\u8a8d\u3057\u3066\u8ee2\u9001\u3059\u308b\n9. **\u3010\u81ea\u52d5\u3011** \u4e0d\u5728\u306a\u3089\u3001\u7528\u4ef6\u3092\u8a73\u3057\u304f\u805e\u3044\u3066\u8a18\u9332\u3059\u308b\n10. **\u3010\u81ea\u52d5\u3011** \u7528\u4ef6\u3092\u69cb\u9020\u5316\u3057\u3066\u8a18\u9332\u3057\u3001\u62c5\u5f53\u8005\u306b\u901a\u77e5\u3059\u308b\n11. **\u3010\u4eba\u3011** \u53d7\u4ed8\u62c5\u5f53\u304c\u8a18\u9332\u3092\u78ba\u8a8d\u3057\u3001\u5fc5\u8981\u306a\u3089\u88dc\u8db3\u3059\u308b\n12. **\u3010\u4eba\u3011** \u62c5\u5f53\u8005\u304c\u6298\u308a\u8fd4\u3059\n13. **\u3010\u81ea\u52d5\u3011** \u6298\u308a\u8fd4\u3057\u304c\u884c\u308f\u308c\u3066\u3044\u306a\u3044\u3082\u306e\u3092\u3001\u4e00\u5b9a\u6642\u9593\u5f8c\u306b\u518d\u901a\u77e5\u3059\u308b\n\n**\u76f8\u624b\u304c\u300c\u4eba\u3068\u8a71\u3057\u305f\u3044\u300d\u3068\u8a00\u3048\u3070\u3001\u3044\u3064\u3067\u3082\u8ee2\u9001\u3057\u307e\u3059\u3002** \u3053\u308c\u306f\u3059\u3079\u3066\u306e\u6bb5\u968e\u3067\u6709\u52b9\u3067\u3059\u3002\n\n\u81ea\u52d5\u5316\u3055\u308c\u308b\u306e\u306f\u300c\u53d7\u3051\u308b\u300d\u300c\u805e\u304f\u300d\u300c\u63a2\u3059\u300d\u300c\u8a18\u9332\u3059\u308b\u300d\u300c\u901a\u77e5\u3059\u308b\u300d\u306e5\u3064\u3067\u3059\u3002**\u6b8b\u308b\u306e\u306f\u300c\u7528\u4ef6\u3078\u306e\u56de\u7b54\u300d\u3068\u300c\u7dca\u6025\u306e\u5bfe\u5fdc\u300d\u3067\u3059\u3002**","after_flow_steps":["\u4ee3\u8868\u756a\u53f7\u306b\u7740\u4fe1\u3059\u308b","**\u3010\u81ea\u52d5\u3011** AI\u304c\u5fdc\u7b54\u3057\u3001**AI\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u3053\u3068\u3068\u3001\u901a\u8a71\u3092\u8a18\u9332\u3059\u308b\u3053\u3068\u3092\u6700\u521d\u306b\u4f1d\u3048\u308b**","**\u3010\u81ea\u52d5\u3011** \u76f8\u624b\u306e\u540d\u524d\u3068\u7528\u4ef6\u3092\u805e\u304d\u53d6\u308b","**\u3010\u81ea\u52d5\u3011** \u7dca\u6025\u306e\u7528\u4ef6\u304b\u3092\u5224\u5b9a\u3059\u308b","**\u3010\u7dca\u6025\u3011** \u7dca\u6025\u3068\u5224\u5b9a\u3057\u305f\u3089\u3001**\u305d\u306e\u5834\u3067\u5fdc\u5bfe\u3092\u6253\u3061\u5207\u308a\u3001\u4eba\u3078\u8ee2\u9001\u3059\u308b**","**\u3010\u81ea\u52d5\u3011** \u5165\u5c45\u8005\u304b\u3089\u306e\u9023\u7d61\u306a\u3089\u3001\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\u3092\u805e\u304f","**\u3010\u81ea\u52d5\u3011** \u7528\u4ef6\u306e\u7a2e\u5225\u3092\u5224\u5b9a\u3059\u308b","**\u3010\u81ea\u52d5\u3011** \u62c5\u5f53\u8005\u3078\u306e\u53d6\u6b21\u5e0c\u671b\u306a\u3089\u3001\u5728\u5e2d\u3092\u78ba\u8a8d\u3057\u3066\u8ee2\u9001\u3059\u308b","**\u3010\u81ea\u52d5\u3011** \u4e0d\u5728\u306a\u3089\u3001\u7528\u4ef6\u3092\u8a73\u3057\u304f\u805e\u3044\u3066\u8a18\u9332\u3059\u308b","**\u3010\u81ea\u52d5\u3011** \u7528\u4ef6\u3092\u69cb\u9020\u5316\u3057\u3066\u8a18\u9332\u3057\u3001\u62c5\u5f53\u8005\u306b\u901a\u77e5\u3059\u308b","**\u3010\u4eba\u3011** \u53d7\u4ed8\u62c5\u5f53\u304c\u8a18\u9332\u3092\u78ba\u8a8d\u3057\u3001\u5fc5\u8981\u306a\u3089\u88dc\u8db3\u3059\u308b","**\u3010\u4eba\u3011** \u62c5\u5f53\u8005\u304c\u6298\u308a\u8fd4\u3059","**\u3010\u81ea\u52d5\u3011** \u6298\u308a\u8fd4\u3057\u304c\u884c\u308f\u308c\u3066\u3044\u306a\u3044\u3082\u306e\u3092\u3001\u4e00\u5b9a\u6642\u9593\u5f8c\u306b\u518d\u901a\u77e5\u3059\u308b"],"architecture":"```\n\u4ee3\u8868\u96fb\u8a71\u3078\u306e\u7740\u4fe1\n \u2502\n \u25bc \u30af\u30e9\u30a6\u30c9PBX\uff08SIP \/ \u96fb\u8a71\u57fa\u76e4\uff09\n \u2502\n \u25bc\nAzure AI Speech \u306e Voice Live API\uff08WebSocket\uff09\n \u2502 \u251c\u2500 \u97f3\u58f0\u8a8d\u8b58 \uff0b \u5fdc\u7b54\u306e\u751f\u6210 \uff0b \u97f3\u58f0\u5408\u6210 \u3092\u4e00\u4f53\u3067\u63d0\u4f9b\n \u2502 \u251c\u2500 \u30ce\u30a4\u30ba\u6291\u5236 \/ \u30a8\u30b3\u30fc\u30ad\u30e3\u30f3\u30bb\u30eb\n \u2502 \u2514\u2500 \u5272\u308a\u8fbc\u307f\u691c\u51fa \/ \u767a\u8a71\u306e\u7d42\u308f\u308a\u306e\u691c\u51fa\n \u2502\n \u251c\u2500\u2500\u25b6 function calling\n \u2502 \u251c\u2500 \u7269\u4ef6\u30fb\u90e8\u5c4b\u756a\u53f7\u306e\u7167\u4f1a\uff08\u8cc3\u8cb8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\n \u2502 \u251c\u2500 \u62c5\u5f53\u8005\u306e\u5728\u5e2d\u78ba\u8a8d\n \u2502 \u2514\u2500 \u4eba\u3078\u306e\u8ee2\u9001\n \u2502\n \u25bc\u3010\u901a\u8a71\u7d42\u4e86\u5f8c\u3011\nClaude API \u2500\u2500 \u901a\u8a71\u306e\u66f8\u304d\u8d77\u3053\u3057\u304b\u3089\u7528\u4ef6\u3092\u69cb\u9020\u5316\n \u2502 \uff0b \u4f1d\u8a00\u30e1\u30e2\u306e\u4f5c\u6210\n \u25bc\n\u7528\u4ef6\u306e\u8a18\u9332\uff08\u8cc3\u8cb8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0 \/ \u4e00\u89a7\uff09\u2500\u2500\u3010\u53d7\u4ed8\u62c5\u5f53\u304c\u78ba\u8a8d\u3011\n \u2502\n \u251c\u2500\u2500\u25b6 \u62c5\u5f53\u8005\u3078\u901a\u77e5\uff08Teams \/ \u30e1\u30fc\u30eb\uff09\n \u2514\u2500\u2500\u25b6 \u6298\u308a\u8fd4\u3057\u672a\u5b9f\u65bd\u306e\u518d\u901a\u77e5\n```\n\n| \u5f79\u5272 | \u60f3\u5b9a\u3059\u308b\u88fd\u54c1 | \u4ee3\u66ff\u5019\u88dc |\n|:--|:--|:--|\n| \u51e6\u7406 | Azure AI Speech\uff08Voice Live API\uff09 | Google Vertex AI\u3001\u5404\u793e\u306e\u97f3\u58f0\u5bfe\u8a71\u30b5\u30fc\u30d3\u30b9 |\n| \u751f\u6210AI | Claude API\uff08\u901a\u8a71\u5f8c\u306e\u69cb\u9020\u5316\uff09 | OpenAI API\u3001Gemini API |\n| \u9023\u643a | Python\uff08PBX\u3068\u306e\u63a5\u7d9a\u3001\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u306e\u7167\u4f1a\uff09 | \u500b\u5225\u958b\u767a |\n| \u96fb\u8a71\u57fa\u76e4 | \u30af\u30e9\u30a6\u30c9PBX | \u5404\u793e\u306ePBX |\n| \u57fa\u5e79\u30b7\u30b9\u30c6\u30e0 | \u8cc3\u8cb8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0 | \u5404\u793e\u306e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0 |\n\n**\u96fb\u8a71\u306e\u4e00\u6b21\u5fdc\u5bfe\u3092\u8acb\u3051\u8ca0\u3046\u30b5\u30fc\u30d3\u30b9\uff08\u96fb\u8a71\u4ee3\u884c\u3001AI\u96fb\u8a71\u53d7\u4ed8\u306eSaaS\uff09\u304c\u591a\u6570\u3042\u308a\u307e\u3059\u3002** \u307e\u305a\u305d\u308c\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002**\u81ea\u524d\u3067\u7d44\u3080\u4fa1\u5024\u304c\u3042\u308b\u306e\u306f\u3001\u81ea\u793e\u306e\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u3092\u7167\u4f1a\u3057\u306a\u304c\u3089\u5fdc\u5bfe\u3057\u305f\u3044\u5834\u5408\u3067\u3059\u3002** \u300c\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\u3092\u805e\u3044\u3066\u3001\u305d\u306e\u5834\u3067\u5951\u7d04\u72b6\u6cc1\u3092\u78ba\u8a8d\u3059\u308b\u300d\u3088\u3046\u306a\u5fdc\u5bfe\u306f\u3001\u6c4e\u7528\u306e\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u5b9f\u73fe\u3057\u306b\u304f\u304f\u306a\u308a\u307e\u3059\u3002\n\n**Voice Live API \u3092\u9078\u3093\u3060\u306e\u306f\u3001\u97f3\u58f0\u8a8d\u8b58\u30fb\u751f\u6210AI\u30fb\u97f3\u58f0\u5408\u6210\u30921\u3064\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u6271\u3048\u308b\u305f\u3081\u3067\u3059\u3002** \u3053\u308c\u3089\u3092\u5225\u3005\u306b\u7d44\u307f\u5408\u308f\u305b\u308b\u3068\u3001\u5b9f\u88c5\u304c\u8907\u96d1\u306b\u306a\u308b\u3046\u3048\u3001**\u5229\u7528\u8005\u304c\u611f\u3058\u308b\u9045\u308c\u304c\u7a4d\u307f\u91cd\u306a\u308a\u307e\u3059\u3002** Voice Live API \u306f WebSocket \u3067\u63a5\u7d9a\u3059\u308b\u8a2d\u8a08\u3067\u3001\u30b5\u30fc\u30d0\u30fc\u9593\u306e\u9023\u643a\u304c\u3057\u3084\u3059\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001**\u30ce\u30a4\u30ba\u6291\u5236\u3001\u30a8\u30b3\u30fc\u30ad\u30e3\u30f3\u30bb\u30eb\u3001\u5272\u308a\u8fbc\u307f\u306e\u691c\u51fa\u3001\u767a\u8a71\u306e\u7d42\u308f\u308a\u306e\u691c\u51fa**\u3068\u3044\u3063\u305f\u4f1a\u8a71\u306e\u8cea\u306b\u95a2\u308f\u308b\u6a5f\u80fd\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002","implementation_steps":"### \u30c8\u30ea\u30ac\u30fc\n\n**\u4ee3\u8868\u756a\u53f7\u3078\u306e\u7740\u4fe1**\u304c\u8d77\u70b9\u3067\u3059\u3002\u30af\u30e9\u30a6\u30c9PBX\u304b\u3089\u3001AI\u306e\u5fdc\u5bfe\u3092\u62c5\u3046\u30b7\u30b9\u30c6\u30e0\u306b\u97f3\u58f0\u3092\u6e21\u3057\u307e\u3059\u3002\n\n**\u3059\u3079\u3066\u306e\u7740\u4fe1\u3092AI\u306b\u56de\u3055\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002** \u6b21\u306e\u632f\u308a\u5206\u3051\u3092\u3001AI\u306b\u6e21\u3059\u524d\u306e\u6bb5\u968e\u3067\u884c\u3044\u307e\u3059\u3002\n\n| \u7740\u4fe1 | \u6271\u3044 |\n|:--|:--|\n| \u7dca\u6025\u5c02\u7528\u30c0\u30a4\u30e4\u30eb\uff08\u5225\u756a\u53f7\uff09 | **AI\u3092\u4ecb\u3055\u305a\u4eba\u3078\u76f4\u901a** |\n| \u767a\u4fe1\u8005\u756a\u53f7\u304c\u5354\u529b\u696d\u8005\u306e\u767b\u9332\u756a\u53f7 | \u696d\u8005\u7a93\u53e3\u3078\u76f4\u63a5\u8ee2\u9001 |\n| \u767a\u4fe1\u8005\u756a\u53f7\u304c\u904e\u53bb\u306b\u55b6\u696d\u96fb\u8a71\u3068\u5224\u5b9a\u3055\u308c\u305f\u756a\u53f7 | \u81ea\u52d5\u5fdc\u7b54\u3067\u65ad\u308b |\n| \u4e0a\u8a18\u4ee5\u5916 | AI\u304c\u4e00\u6b21\u53d7\u3051\u3059\u308b |\n\n**\u7dca\u6025\u5c02\u7528\u306e\u756a\u53f7\u3092\u5225\u306b\u7528\u610f\u3057\u3001\u5165\u5c45\u8005\u306b\u5468\u77e5\u3059\u308b\u3053\u3068\u304c\u524d\u63d0\u3067\u3059\u3002** \u300c\u6c34\u6f0f\u308c\u30fb\u30ac\u30b9\u6f0f\u308c\u30fb\u9375\u306e\u7d1b\u5931\u306f\u3053\u3061\u3089\u3078\u300d\u3068\u3044\u3046\u6848\u5185\u3092\u3001\u5951\u7d04\u66f8\u3068\u5165\u5c45\u306e\u3057\u304a\u308a\u306b\u8f09\u305b\u307e\u3059\u3002**AI\u306e\u5224\u5b9a\u306b\u983c\u3089\u305a\u3001\u756a\u53f7\u3067\u5206\u3051\u308b\u306e\u304c\u3082\u3063\u3068\u3082\u78ba\u5b9f\u3067\u3059\u3002**\n\n### \u5165\u529b\u30c7\u30fc\u30bf\n\n| \u30c7\u30fc\u30bf | \u4e2d\u8eab | \u53d6\u5f97\u5143 |\n|:--|:--|:--|\n| \u901a\u8a71\u306e\u97f3\u58f0 | \u76f8\u624b\u306e\u767a\u8a71 | \u30af\u30e9\u30a6\u30c9PBX |\n| \u767a\u4fe1\u8005\u756a\u53f7 | \u7740\u4fe1\u5143\u306e\u96fb\u8a71\u756a\u53f7 | \u30af\u30e9\u30a6\u30c9PBX |\n| \u7269\u4ef6\u30de\u30b9\u30bf | \u7269\u4ef6\u540d\u3001\u4f4f\u6240\u3001\u90e8\u5c4b\u756a\u53f7\u3001\u7ba1\u7406\u62c5\u5f53\u8005 | \u8cc3\u8cb8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0 |\n| \u5951\u7d04\u60c5\u5831 | \u5165\u5c45\u8005\u540d\u3001\u5951\u7d04\u72b6\u6cc1\u3001\u9023\u7d61\u5148 | \u8cc3\u8cb8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0 |\n| \u62c5\u5f53\u8005\u306e\u5728\u5e2d\u72b6\u6cc1 | \u5728\u5e2d\uff0f\u5916\u51fa\uff0f\u4f1a\u8b70\u4e2d | Microsoft 365\uff08\u4e88\u5b9a\u8868\u30fb\u30d7\u30ec\u30bc\u30f3\u30b9\uff09 |\n| \u7528\u4ef6\u306e\u7a2e\u5225\u306e\u5b9a\u7fa9 | \u8a2d\u5099\u30c8\u30e9\u30d6\u30eb\uff0f\u5951\u7d04\u624b\u7d9a\u304d\uff0f\u9000\u53bb\uff0f\u652f\u6255\uff0f\u82e6\u60c5\uff0f\u305d\u306e\u4ed6 | \u7dcf\u52d9\u90e8\uff08**\u6587\u66f8\u5316\u304c\u5fc5\u8981**\uff09 |\n| **\u7dca\u6025\u306e\u5b9a\u7fa9** | \u7dca\u6025\u3068\u3057\u3066\u4eba\u3078\u56de\u3059\u7528\u4ef6\u306e\u4e00\u89a7 | \u7dcf\u52d9\u90e8\uff08**\u6587\u66f8\u5316\u304c\u5fc5\u8981**\uff09 |\n| \u55b6\u696d\u96fb\u8a71\u306e\u756a\u53f7\u30ea\u30b9\u30c8 | \u904e\u53bb\u306b\u55b6\u696d\u96fb\u8a71\u3068\u5224\u5b9a\u3055\u308c\u305f\u767a\u4fe1\u8005\u756a\u53f7 | \u904b\u7528\u3067\u84c4\u7a4d |\n| \u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74 | \u540c\u3058\u7269\u4ef6\u30fb\u540c\u3058\u5165\u5c45\u8005\u304b\u3089\u306e\u904e\u53bb\u306e\u9023\u7d61 | \u8cc3\u8cb8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0 |\n\n**\u300c\u7dca\u6025\u306e\u5b9a\u7fa9\u300d\u304c\u3001\u3053\u306e\u69cb\u6210\u3067\u3082\u3063\u3068\u3082\u91cd\u8981\u306a\u5165\u529b\u3067\u3059\u3002**\n\n| \u7dca\u6025\u3068\u3057\u3066\u5373\u5ea7\u306b\u4eba\u3078\u56de\u3059\u3082\u306e |\n|:--|\n| \u6c34\u6f0f\u308c\u3001\u6f0f\u6c34 |\n| \u30ac\u30b9\u306e\u306b\u304a\u3044 |\n| \u706b\u707d\u3001\u7159\u3001\u7126\u3052\u305f\u306b\u304a\u3044 |\n| \u505c\u96fb\u3001\u96fb\u6c17\u304c\u4f7f\u3048\u306a\u3044 |\n| \u9375\u306e\u7d1b\u5931\u3001\u9589\u3058\u8fbc\u3081 |\n| \u30a8\u30ec\u30d9\u30fc\u30bf\u30fc\u306e\u505c\u6b62\uff08\u9589\u3058\u8fbc\u3081\u3092\u542b\u3080\uff09 |\n| \u4eba\u306e\u4f53\u8abf\u3001\u3051\u304c |\n| \u9a12\u97f3\u30fb\u8ff7\u60d1\u884c\u70ba\u3067\u4eca\u307e\u3055\u306b\u56f0\u3063\u3066\u3044\u308b |\n| \u76f8\u624b\u304c\u5f37\u3044\u82e6\u60c5\u3092\u8ff0\u3079\u3066\u3044\u308b |\n\n**\u3053\u306e\u4e00\u89a7\u306f\u300c\u53d6\u308a\u3053\u307c\u3055\u306a\u3044\u5074\u300d\u306b\u5012\u3057\u3066\u4f5c\u3063\u3066\u304f\u3060\u3055\u3044\u3002** \u5224\u65ad\u306b\u8ff7\u3046\u3082\u306e\u306f\u7dca\u6025\u306b\u5165\u308c\u307e\u3059\u3002**\u7dca\u6025\u3067\u306a\u3044\u3082\u306e\u3092\u4eba\u306b\u56de\u3059\u30b3\u30b9\u30c8\u3088\u308a\u3001\u7dca\u6025\u3092\u53d6\u308a\u3053\u307c\u3059\u30ea\u30b9\u30af\u306e\u307b\u3046\u304c\u306f\u308b\u304b\u306b\u5927\u304d\u3044**\u696d\u52d9\u3067\u3059\u3002\n\n### \u30c7\u30fc\u30bf\u306e\u53d6\u5f97\u65b9\u6cd5\n\n**\u97f3\u58f0\uff1a** \u30af\u30e9\u30a6\u30c9PBX\u304b\u3089\u97f3\u58f0\u30b9\u30c8\u30ea\u30fc\u30e0\u3092\u53d7\u3051\u53d6\u308a\u3001Voice Live API \u306bWebSocket\u3067\u6e21\u3057\u307e\u3059\u3002**PBX\u3068\u306e\u63a5\u7d9a\u65b9\u5f0f\u306f\u88fd\u54c1\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002SIP\u30c8\u30e9\u30f3\u30af\u3092\u76f4\u63a5\u6271\u3046\u304b\u3001PBX\u304c\u63d0\u4f9b\u3059\u308bAPI\u3084Webhook\u3092\u4f7f\u3046\u304b\u3067\u5b9f\u88c5\u304c\u5909\u308f\u308a\u307e\u3059\u3002\u3053\u306e\u90e8\u5206\u306f\u5229\u7528\u74b0\u5883\u306b\u5fdc\u3058\u305f\u500b\u5225\u78ba\u8a8d\u304c\u5fc5\u8981\u3067\u3059\u3002**\n\n**\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u306e\u7167\u4f1a\uff1a** Voice Live API \u306e function calling \u3092\u4f7f\u3044\u3001\u5fdc\u5bfe\u306e\u9014\u4e2d\u3067\u7269\u4ef6\u60c5\u5831\u3084\u62c5\u5f53\u8005\u306e\u5728\u5e2d\u3092\u7167\u4f1a\u3057\u307e\u3059\u3002**\u300c\u3007\u3007\u30de\u30f3\u30b7\u30e7\u30f3\u306e301\u53f7\u5ba4\u3067\u3059\u306d\u3002\u62c5\u5f53\u306e\u7530\u4e2d\u306b\u304a\u3064\u306a\u304e\u3057\u307e\u3059\u300d\u3068\u8a00\u3048\u308b\u304b\u3069\u3046\u304b\u3067\u3001\u76f8\u624b\u306e\u5370\u8c61\u304c\u5927\u304d\u304f\u5909\u308f\u308a\u307e\u3059\u3002**\n\n**\u901a\u8a71\u306e\u66f8\u304d\u8d77\u3053\u3057\uff1a** \u5fdc\u5bfe\u306e\u8a18\u9332\u3068\u3057\u3066\u4fdd\u5b58\u3057\u3001\u901a\u8a71\u7d42\u4e86\u5f8c\u306e\u69cb\u9020\u5316\u306b\u4f7f\u3044\u307e\u3059\u3002\n\n### \u524d\u51e6\u7406\n\n1. **\u767a\u4fe1\u8005\u756a\u53f7\u306b\u3088\u308b\u632f\u308a\u5206\u3051** \u2026 \u4e0a\u8a18\u306e\u8868\u306e\u3068\u304a\u308a\u3001AI\u306b\u6e21\u3059\u524d\u306b\u632f\u308a\u5206\u3051\u307e\u3059\n2. **\u55b6\u696d\u6642\u9593\u306e\u5224\u5b9a** \u2026 \u55b6\u696d\u6642\u9593\u5916\u306f\u3001\u7dca\u6025\u53d7\u4ed8\u306e\u6848\u5185\u306b\u5207\u308a\u66ff\u3048\u307e\u3059\n3. **\u904e\u53bb\u306e\u9023\u7d61\u306e\u53c2\u7167** \u2026 \u767a\u4fe1\u8005\u756a\u53f7\u304b\u3089\u3001\u76f4\u8fd1\u306e\u9023\u7d61\u5c65\u6b74\u3092\u7528\u610f\u3057\u307e\u3059\u3002**\u300c\u5148\u65e5\u306e\u4ef6\u3067\u3057\u3087\u3046\u304b\u300d\u3068\u8a00\u3048\u308b\u3068\u3001\u805e\u304d\u53d6\u308a\u304c\u65e9\u304f\u306a\u308a\u307e\u3059**\n4. **\u97f3\u58f0\u306e\u54c1\u8cea\u306e\u5224\u5b9a** \u2026 \u6975\u7aef\u306b\u805e\u304d\u53d6\u308a\u306b\u304f\u3044\u5834\u5408\u306f\u3001\u65e9\u3044\u6bb5\u968e\u3067\u4eba\u306b\u56de\u3057\u307e\u3059\n\n### AI\u306b\u4f55\u3092\u3055\u305b\u308b\u306e\u304b\n\n**\u901a\u8a71\u4e2d\uff08Voice Live API\uff09\uff1a**\n\n| \u51e6\u7406 | \u5185\u5bb9 |\n|:--|:--|\n| \u5192\u982d\u306e\u6848\u5185 | AI\u304c\u5fdc\u5bfe\u3057\u3066\u3044\u308b\u3053\u3068\u3001\u901a\u8a71\u3092\u8a18\u9332\u3059\u308b\u3053\u3068\u3092\u4f1d\u3048\u308b |\n| \u76f8\u624b\u306e\u7279\u5b9a | \u540d\u524d\u3001\u5165\u5c45\u8005\uff0f\u30aa\u30fc\u30ca\u30fc\uff0f\u696d\u8005\uff0f\u305d\u306e\u4ed6\u306e\u5225\u3092\u805e\u304f |\n| \u7dca\u6025\u306e\u5224\u5b9a | \u7dca\u6025\u306e\u5b9a\u7fa9\u306b\u5f53\u305f\u308b\u7528\u4ef6\u304b\u3092\u5224\u5b9a\u3059\u308b |\n| \u7269\u4ef6\u30fb\u90e8\u5c4b\u756a\u53f7\u306e\u805e\u304d\u53d6\u308a | \u5165\u5c45\u8005\u306e\u5834\u5408\u3001\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\u3092\u805e\u304d\u3001\u30de\u30b9\u30bf\u3068\u7167\u5408\u3059\u308b |\n| \u7528\u4ef6\u306e\u805e\u304d\u53d6\u308a | \u4f55\u304c\u8d77\u304d\u3066\u3044\u308b\u304b\u3001\u3044\u3064\u304b\u3089\u304b\u3001\u3069\u3046\u3057\u3066\u307b\u3057\u3044\u304b\u3092\u805e\u304f |\n| \u62c5\u5f53\u8005\u306e\u5728\u5e2d\u78ba\u8a8d | \u53d6\u6b21\u5e0c\u671b\u306e\u5834\u5408\u3001\u5728\u5e2d\u3092\u78ba\u8a8d\u3059\u308b |\n| \u8ee2\u9001 | \u7dca\u6025\u3001\u307e\u305f\u306f\u76f8\u624b\u306e\u5e0c\u671b\u304c\u3042\u308c\u3070\u4eba\u3078\u8ee2\u9001\u3059\u308b |\n\n**\u901a\u8a71\u5f8c\uff08Claude API\uff09\uff1a**\n\n| \u51e6\u7406 | \u5185\u5bb9 |\n|:--|:--|\n| \u7528\u4ef6\u306e\u69cb\u9020\u5316 | \u66f8\u304d\u8d77\u3053\u3057\u304b\u3089\u3001\u76f8\u624b\u30fb\u7269\u4ef6\u30fb\u7528\u4ef6\u30fb\u5e0c\u671b\u3092\u9805\u76ee\u306b\u6574\u7406\u3059\u308b |\n| \u4f1d\u8a00\u30e1\u30e2\u306e\u4f5c\u6210 | \u62c5\u5f53\u8005\u304c\u6298\u308a\u8fd4\u3059\u524d\u306b\u7528\u4ef6\u304c\u5206\u304b\u308b\u6587\u3092\u4f5c\u308b |\n| \u5bfe\u5fdc\u306e\u7dca\u6025\u5ea6\u306e\u518d\u8a55\u4fa1 | \u901a\u8a71\u5168\u4f53\u3092\u8aad\u307f\u76f4\u3057\u3001\u901a\u8a71\u4e2d\u306e\u5224\u5b9a\u304c\u59a5\u5f53\u3060\u3063\u305f\u304b\u3092\u898b\u308b |\n| \u672a\u78ba\u8a8d\u4e8b\u9805\u306e\u6307\u6458 | \u805e\u3051\u306a\u304b\u3063\u305f\u9805\u76ee\u3092\u6319\u3052\u308b |\n\n**\u901a\u8a71\u4e2d\u3068\u901a\u8a71\u5f8c\u3067\u5f79\u5272\u3092\u5206\u3051\u308b\u306e\u306f\u3001\u6c42\u3081\u3089\u308c\u308b\u901f\u3055\u304c\u9055\u3046\u304b\u3089\u3067\u3059\u3002** \u901a\u8a71\u4e2d\u306f\u9045\u308c\u304c\u8a31\u3055\u308c\u306a\u3044\u305f\u3081\u3001\u5c02\u7528\u306e\u97f3\u58f0\u5bfe\u8a71\u30b5\u30fc\u30d3\u30b9\u306b\u4efb\u305b\u307e\u3059\u3002\u901a\u8a71\u5f8c\u306e\u69cb\u9020\u5316\u306f\u6570\u79d2\u304b\u304b\u3063\u3066\u3088\u3044\u306e\u3067\u3001\u3058\u3063\u304f\u308a\u6574\u7406\u3055\u305b\u307e\u3059\u3002\n\n**AI\u306b\u7528\u4ef6\u306e\u56de\u7b54\u3092\u3055\u305b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002** \u300c\u305d\u306e\u8a2d\u5099\u306f\u3007\u3007\u304c\u539f\u56e0\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u300d\u3068\u3044\u3063\u305f\u56de\u7b54\u3092\u4e00\u6b21\u53d7\u3051\u3067\u3057\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002**\u8aa4\u3063\u305f\u6848\u5185\u306f\u3001\u5165\u5c45\u8005\u306e\u5bfe\u5fdc\u3092\u8aa4\u3089\u305b\u307e\u3059\u3002** \u4e00\u6b21\u53d7\u3051\u306e\u5f79\u5272\u306f\u3001\u805e\u304d\u53d6\u308a\u3068\u632f\u308a\u5206\u3051\u306b\u9650\u308a\u307e\u3059\u3002\n\n### \u30d7\u30ed\u30f3\u30d7\u30c8\u307e\u305f\u306f\u6307\u793a\u5185\u5bb9\u306e\u4f8b\n\n\u901a\u8a71\u4e2d\u306e\u5fdc\u5bfe\u6307\u793a\uff08Voice Live API \u306b\u6e21\u3059\u6307\u793a\uff09\uff1a\n\n```\n\u3042\u306a\u305f\u306f\u3001\u8cc3\u8cb8\u4f4f\u5b85\u306e\u7ba1\u7406\u4f1a\u793e\u306e\u96fb\u8a71\u53d7\u4ed8\u3067\u3059\u3002\n\u304b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u306b\u4e00\u6b21\u5bfe\u5fdc\u3057\u3001\u7528\u4ef6\u3092\u805e\u304d\u53d6\u3063\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u6700\u521d\u306b\u5fc5\u305a\u8a00\u3046\u3053\u3068\u3011\n\u300c\u304a\u96fb\u8a71\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u3007\u3007\u7ba1\u7406\u3067\u3059\u3002\n \u3053\u3061\u3089\u306fAI\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u5bfe\u3067\u3059\u3002\u901a\u8a71\u5185\u5bb9\u306f\u8a18\u9332\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\n \u62c5\u5f53\u8005\u3068\u76f4\u63a5\u304a\u8a71\u3057\u306b\u306a\u308a\u305f\u3044\u5834\u5408\u306f\u3001\u3044\u3064\u3067\u3082\u304a\u7533\u3057\u4ed8\u3051\u304f\u3060\u3055\u3044\u3002\u300d\n\n\u3010\u53b3\u5b88\u4e8b\u9805\u3011\n- \u8a2d\u5099\u306e\u4e0d\u5177\u5408\u306b\u3064\u3044\u3066\u3001\u539f\u56e0\u3084\u5bfe\u51e6\u6cd5\u3092\u8aac\u660e\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u300c\u3007\u3007\u304c\u539f\u56e0\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u300d\u300c\u3053\u3046\u3059\u308c\u3070\u76f4\u308a\u307e\u3059\u300d\u3068\u8a00\u308f\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u805e\u304d\u53d6\u308a\u306b\u5fb9\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u8cbb\u7528\u306e\u8ca0\u62c5\u304c\u3069\u3061\u3089\u306b\u306a\u308b\u304b\u3092\u7b54\u3048\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u300c\u78ba\u8a8d\u3057\u3066\u62c5\u5f53\u304b\u3089\u3054\u9023\u7d61\u3057\u307e\u3059\u300d\u3068\u4f1d\u3048\u3066\u304f\u3060\u3055\u3044\u3002\n- \u5951\u7d04\u306e\u5185\u5bb9\u306b\u3064\u3044\u3066\u7b54\u3048\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u7167\u4f1a\u3067\u304d\u308b\u306e\u306f\u3001\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\u306e\u78ba\u8a8d\u307e\u3067\u3067\u3059\u3002\n- \u6b21\u306e\u3044\u305a\u308c\u304b\u306b\u5f53\u3066\u306f\u307e\u308b\u3068\u5224\u65ad\u3057\u305f\u6642\u70b9\u3067\u3001\n \u8cea\u554f\u3092\u7d9a\u3051\u305a\u3001\u305f\u3060\u3061\u306b\u62c5\u5f53\u8005\u3078\u8ee2\u9001\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n \uff08\u6c34\u6f0f\u308c\uff0f\u30ac\u30b9\u306e\u306b\u304a\u3044\uff0f\u706b\u707d\u30fb\u7159\u30fb\u7126\u3052\u305f\u306b\u304a\u3044\uff0f\u505c\u96fb\uff0f\n \u9375\u306e\u7d1b\u5931\u30fb\u9589\u3058\u8fbc\u3081\uff0f\u30a8\u30ec\u30d9\u30fc\u30bf\u30fc\u306e\u505c\u6b62\uff0f\u4f53\u8abf\u30fb\u3051\u304c\uff0f\n \u4eca\u307e\u3055\u306b\u56f0\u3063\u3066\u3044\u308b\u8ff7\u60d1\u884c\u70ba\uff0f\u5f37\u3044\u82e6\u60c5\uff09\n \u5224\u65ad\u306b\u8ff7\u3046\u5834\u5408\u3082\u8ee2\u9001\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u76f8\u624b\u304c\u300c\u4eba\u3068\u8a71\u3057\u305f\u3044\u300d\u300c\u62c5\u5f53\u8005\u3092\u51fa\u3057\u3066\u300d\u3068\u8a00\u3063\u305f\u5834\u5408\u306f\u3001\n \u7406\u7531\u3092\u805e\u304b\u305a\u306b\u305f\u3060\u3061\u306b\u8ee2\u9001\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u540c\u3058\u3053\u3068\u30923\u56de\u805e\u3044\u3066\u3082\u805e\u304d\u53d6\u308c\u306a\u3044\u5834\u5408\u306f\u3001\n \u300c\u62c5\u5f53\u8005\u306b\u304a\u3064\u306a\u304e\u3057\u307e\u3059\u300d\u3068\u8a00\u3063\u3066\u8ee2\u9001\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u76f8\u624b\u3092\u5f85\u305f\u305b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u7167\u4f1a\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u5834\u5408\u306f\u3001\n \u300c\u5c11\u3005\u304a\u5f85\u3061\u304f\u3060\u3055\u3044\u300d\u3068\u58f0\u3092\u304b\u3051\u3066\u304b\u3089\u884c\u3063\u3066\u304f\u3060\u3055\u3044\u3002\n- \u76f8\u624b\u306e\u5e74\u9f62\u3001\u8a71\u3057\u65b9\u3001\u611f\u60c5\u306b\u3064\u3044\u3066\u8a18\u9332\u306b\u6b8b\u3059\u767a\u8a00\u3092\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u805e\u304d\u53d6\u308b\u9805\u76ee\u3011\n1. \u304a\u540d\u524d\n2. \u5165\u5c45\u8005 \/ \u30aa\u30fc\u30ca\u30fc \/ \u696d\u8005 \/ \u305d\u306e\u4ed6 \u306e\u5225\n3. \uff08\u5165\u5c45\u8005\u306e\u5834\u5408\uff09\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\n4. \u7528\u4ef6\n5. \u3044\u3064\u304b\u3089\u8d77\u304d\u3066\u3044\u308b\u304b\uff08\u8a2d\u5099\u306e\u4e0d\u5177\u5408\u306e\u5834\u5408\uff09\n6. \u6298\u308a\u8fd4\u3057\u306e\u5e0c\u671b\uff08\u96fb\u8a71\u756a\u53f7\u3001\u90fd\u5408\u306e\u826f\u3044\u6642\u9593\u5e2f\uff09\n```\n\n\u901a\u8a71\u5f8c\u306e\u69cb\u9020\u5316\uff1a\n\n```\n\u3042\u306a\u305f\u306f\u3001\u96fb\u8a71\u306e\u5fdc\u5bfe\u8a18\u9332\u3092\u6574\u7406\u3059\u308b\u62c5\u5f53\u8005\u3067\u3059\u3002\n\u901a\u8a71\u306e\u66f8\u304d\u8d77\u3053\u3057\u304b\u3089\u3001\u62c5\u5f53\u8005\u304c\u6298\u308a\u8fd4\u3059\u524d\u306b\u7528\u4ef6\u304c\u5206\u304b\u308b\u8a18\u9332\u3092\u4f5c\u3063\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u53b3\u5b88\u4e8b\u9805\u3011\n- \u66f8\u304d\u8d77\u3053\u3057\u306b\u542b\u307e\u308c\u306a\u3044\u3053\u3068\u3092\u88dc\u308f\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u805e\u3051\u306a\u304b\u3063\u305f\u9805\u76ee\u306f null \u306b\u3057\u3001missing_items \u306b\u5165\u308c\u3066\u304f\u3060\u3055\u3044\u3002\n- \u8a2d\u5099\u306e\u4e0d\u5177\u5408\u306b\u3064\u3044\u3066\u3001\u539f\u56e0\u3092\u63a8\u6e2c\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u76f8\u624b\u304c\u8a00\u3063\u305f\u3053\u3068\u3092\u305d\u306e\u307e\u307e\u8a18\u9332\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u76f8\u624b\u306e\u611f\u60c5\u3084\u614b\u5ea6\u306b\u3064\u3044\u3066\u8a18\u8ff0\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u300c\u6012\u3063\u3066\u3044\u305f\u300d\u300c\u4e0d\u6a5f\u5acc\u3060\u3063\u305f\u300d\u3068\u66f8\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\n \u305f\u3060\u3057\u3001\u82e6\u60c5\u306e\u5185\u5bb9\u305d\u306e\u3082\u306e\u306f\u6b63\u78ba\u306b\u8a18\u9332\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n- \u7528\u4ef6\u306e\u7a2e\u5225\u306f\u3001\u4e0b\u8a18\u306e\u4e00\u89a7\u304b\u3089\u306e\u307f\u9078\u3093\u3067\u304f\u3060\u3055\u3044\u3002\n \u8a72\u5f53\u3057\u306a\u3044\u5834\u5408\u306f \"other\" \u3068\u3057\u3001\u7406\u7531\u3092\u66f8\u3044\u3066\u304f\u3060\u3055\u3044\u3002\n- \u901a\u8a71\u4e2d\u306b\u7dca\u6025\u3068\u5224\u5b9a\u3055\u308c\u306a\u304b\u3063\u305f\u304c\u3001\n \u66f8\u304d\u8d77\u3053\u3057\u3092\u8aad\u3080\u3068\u7dca\u6025\u306b\u5f53\u305f\u308b\u3068\u8003\u3048\u3089\u308c\u308b\u5834\u5408\u306f\u3001\n escalation_review \u3092 true \u306b\u3057\u3066\u7406\u7531\u3092\u66f8\u3044\u3066\u304f\u3060\u3055\u3044\u3002\n- \u4f1d\u8a00\u30e1\u30e2\u306f\u3001\u62c5\u5f53\u8005\u304c\u6298\u308a\u8fd4\u3059\u524d\u306b\u8aad\u3093\u3067\u3001\n \u4f55\u3092\u6e96\u5099\u3059\u308c\u3070\u3088\u3044\u304b\u304c\u5206\u304b\u308b\u5185\u5bb9\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n\n\u3010\u7528\u4ef6\u306e\u7a2e\u5225\u3011\n{inquiry_types}\n\n\u3010\u7dca\u6025\u306e\u5b9a\u7fa9\u3011\n{emergency_definitions}\n\n\u3010\u901a\u8a71\u306e\u66f8\u304d\u8d77\u3053\u3057\u3011\n{transcript}\n\n\u3010\u767a\u4fe1\u8005\u756a\u53f7\u304b\u3089\u7279\u5b9a\u3057\u305f\u60c5\u5831\u3011\n{caller_info}\n```\n\n**\u300c\u539f\u56e0\u3084\u5bfe\u51e6\u6cd5\u3092\u8aac\u660e\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u300d\u306e1\u884c\u304c\u3001\u3053\u306e\u69cb\u6210\u306e\u5b89\u5168\u88c5\u7f6e\u3067\u3059\u3002** \u97f3\u58f0\u5bfe\u8a71\u306e\u30e2\u30c7\u30eb\u306f\u3001\u805e\u304b\u308c\u308c\u3070\u7b54\u3048\u3088\u3046\u3068\u3057\u307e\u3059\u3002**\u300c\u30d6\u30ec\u30fc\u30ab\u30fc\u3092\u4e0a\u3052\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u300d\u3068\u6848\u5185\u3057\u3066\u4e8b\u6545\u304c\u8d77\u304d\u308c\u3070\u3001\u4f1a\u793e\u306e\u8cac\u4efb\u306b\u306a\u308a\u307e\u3059\u3002**\n\n**\u300c\u5224\u65ad\u306b\u8ff7\u3046\u5834\u5408\u3082\u8ee2\u9001\u3057\u3066\u304f\u3060\u3055\u3044\u300d\u3082\u5916\u305b\u307e\u305b\u3093\u3002** \u7dca\u6025\u306e\u5224\u5b9a\u3092\u53b3\u5bc6\u306b\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u3001\u53d6\u308a\u3053\u307c\u3057\u307e\u3059\u3002**\u8ee2\u9001\u3057\u3059\u304e\u308b\u304f\u3089\u3044\u3067\u3061\u3087\u3046\u3069\u3088\u3044\u8a2d\u8a08\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002**\n\n### \u51fa\u529b\u5f62\u5f0f\n\n```json\n{\n \"call_id\": \"\",\n \"received_at\": \"\",\n \"caller_number\": \"\",\n \"caller_name\": \"\",\n \"caller_type\": \"resident | owner | contractor | other | unknown\",\n \"property\": {\n \"name\": \"\",\n \"room_no\": \"\",\n \"matched\": false\n },\n \"inquiry_type\": \"\",\n \"content\": \"\",\n \"occurred_since\": \"\",\n \"callback\": {\n \"requested\": false,\n \"phone\": \"\",\n \"preferred_time\": \"\"\n },\n \"handled_by\": \"ai_completed | transferred_emergency | transferred_by_request | transferred_unclear\",\n \"emergency_detected\": false,\n \"escalation_review\": false,\n \"escalation_reason\": \"\",\n \"assigned_to\": \"\",\n \"message_for_staff\": \"\",\n \"missing_items\": [],\n \"call_duration_seconds\": 0\n}\n```\n\n**`handled_by` \u306e4\u533a\u5206\u304c\u3001\u904b\u7528\u306e\u6307\u6a19\u306b\u306a\u308a\u307e\u3059\u3002**\n\n| \u5024 | \u610f\u5473 | \u898b\u308b\u3079\u304d\u70b9 |\n|:--|:--|:--|\n| `ai_completed` | AI\u304c\u6700\u5f8c\u307e\u3067\u5bfe\u5fdc\u3057\u3001\u8a18\u9332\u3092\u6b8b\u3057\u305f | \u3053\u308c\u304c\u5897\u3048\u308c\u3070\u5de5\u6570\u304c\u6e1b\u308b |\n| `transferred_emergency` | \u7dca\u6025\u3068\u5224\u5b9a\u3057\u3066\u8ee2\u9001\u3057\u305f | **\u898b\u843d\u3068\u3057\u304c\u306a\u3044\u304b\u3092\u5168\u4ef6\u78ba\u8a8d\u3059\u308b** |\n| `transferred_by_request` | \u76f8\u624b\u306e\u5e0c\u671b\u3067\u8ee2\u9001\u3057\u305f | \u591a\u3044\u306a\u3089\u3001AI\u5fdc\u5bfe\u304c\u53d7\u3051\u5165\u308c\u3089\u308c\u3066\u3044\u306a\u3044 |\n| `transferred_unclear` | \u805e\u304d\u53d6\u308c\u305a\u306b\u8ee2\u9001\u3057\u305f | \u97f3\u58f0\u8a8d\u8b58\u306e\u54c1\u8cea\u306e\u554f\u984c |\n\n**`escalation_review` \u306f\u3001\u901a\u8a71\u4e2d\u306e\u5224\u5b9a\u304c\u7518\u304b\u3063\u305f\u53ef\u80fd\u6027\u3092\u793a\u3057\u307e\u3059\u3002** \u3053\u3053\u304c\u7acb\u3063\u305f\u3082\u306e\u306f\u3001**\u5fc5\u305a\u4eba\u304c\u901a\u8a71\u3092\u805e\u304d\u76f4\u3057\u3066\u304f\u3060\u3055\u3044\u3002** \u7dca\u6025\u306e\u5b9a\u7fa9\u3092\u898b\u76f4\u3059\u6750\u6599\u306b\u306a\u308a\u307e\u3059\u3002\n\n\u306a\u304a\u3001Claude API \u306b\u306f\u51fa\u529b\u3092JSON\u30b9\u30ad\u30fc\u30de\u306b\u6cbf\u308f\u305b\u308b**\u69cb\u9020\u5316\u51fa\u529b**\u306e\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\uff082026-09-15\u6642\u70b9\u3067\u306f\u30d9\u30fc\u30bf\u6a5f\u80fd\u3068\u3057\u3066\u63d0\u4f9b\uff09\u3002\u4ef6\u6570\u304c\u591a\u304f\u5f8c\u6bb5\u304c\u6a5f\u68b0\u51e6\u7406\u306a\u306e\u3067\u3001\u5229\u7528\u3067\u304d\u308b\u3068\u5b89\u5168\u3067\u3059\u3002\n\n### \u30b7\u30b9\u30c6\u30e0\u9023\u643a\n\n| \u3064\u306a\u3050\u5148 | \u5185\u5bb9 |\n|:--|:--|\n| \u30af\u30e9\u30a6\u30c9PBX | \u7740\u4fe1\u306e\u53d7\u3051\u53d6\u308a\u3001\u4eba\u3078\u306e\u8ee2\u9001 |\n| \u8cc3\u8cb8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08\u8aad\u307f\u53d6\u308a\uff09 | \u7269\u4ef6\u30fb\u90e8\u5c4b\u756a\u53f7\u30fb\u5951\u7d04\u72b6\u6cc1\u306e\u7167\u4f1a |\n| Microsoft 365\uff08\u8aad\u307f\u53d6\u308a\uff09 | \u62c5\u5f53\u8005\u306e\u5728\u5e2d\u72b6\u6cc1\u306e\u78ba\u8a8d |\n| \u8cc3\u8cb8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08\u66f8\u304d\u8fbc\u307f\uff09 | \u7528\u4ef6\u3092\u5bfe\u5fdc\u5c65\u6b74\u3068\u3057\u3066\u767b\u9332\u3059\u308b |\n| Teams \/ \u30e1\u30fc\u30eb | \u62c5\u5f53\u8005\u3078\u901a\u77e5\u3059\u308b |\n| \u4e00\u89a7\uff08\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u7b49\uff09 | \u53d7\u4ed8\u62c5\u5f53\u304c\u5168\u4ef6\u3092\u78ba\u8a8d\u3059\u308b\u753b\u9762 |\n\n**\u8ee2\u9001\u5148\u306e\u8a2d\u8a08\u3092\u614e\u91cd\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002** \u7dca\u6025\u306e\u8ee2\u9001\u5148\u304c\u8a71\u3057\u4e2d\u3060\u3063\u305f\u5834\u5408\u306b\u3001\u3069\u3053\u3078\u56de\u3059\u304b\u3092\u6c7a\u3081\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002**\u8ee2\u9001\u306b\u5931\u6557\u3057\u3066\u5207\u308c\u308b\u306e\u304c\u3001\u3053\u306e\u69cb\u6210\u3067\u6700\u60aa\u306e\u4e8b\u614b\u3067\u3059\u3002** \u4e00\u6b21\u8ee2\u9001\u5148\u30fb\u4e8c\u6b21\u8ee2\u9001\u5148\u30fb\u6700\u7d42\u7684\u306a\u643a\u5e2f\u96fb\u8a71\u3001\u3068\u3044\u3046\u591a\u6bb5\u306e\u8a2d\u5b9a\u3092\u7528\u610f\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n\n### \u4eba\u9593\u306e\u78ba\u8a8d\n\n**AI\u304c\u5bfe\u5fdc\u3057\u305f\u5168\u4ef6\u3092\u3001\u53d7\u4ed8\u62c5\u5f53\u304c\u78ba\u8a8d\u3057\u307e\u3059\u3002**\n\n\u898b\u308b\u512a\u5148\u9806\u4f4d\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002\n\n| \u512a\u5148 | \u5bfe\u8c61 | \u5bfe\u5fdc |\n|:--|:--|:--|\n| 1 | `escalation_review: true` | **\u901a\u8a71\u3092\u805e\u304d\u76f4\u3059\u3002** \u7dca\u6025\u3092\u53d6\u308a\u3053\u307c\u3057\u3066\u3044\u306a\u304b\u3063\u305f\u304b |\n| 2 | `transferred_emergency` | \u8ee2\u9001\u5f8c\u306e\u5bfe\u5fdc\u304c\u5b8c\u4e86\u3057\u305f\u304b\u3092\u78ba\u8a8d\u3059\u308b |\n| 3 | `missing_items` \u304c\u3042\u308b\u3082\u306e | \u6298\u308a\u8fd4\u3057\u3066\u805e\u304d\u76f4\u3059\u304b\u3001\u62c5\u5f53\u8005\u306b\u7533\u3057\u9001\u308b |\n| 4 | `handled_by: transferred_unclear` | \u97f3\u58f0\u8a8d\u8b58\u306e\u554f\u984c\u304b\u3001\u76f8\u624b\u306e\u4e8b\u60c5\u304b\u3092\u898b\u308b |\n| 5 | `property.matched: false` | \u7269\u4ef6\u304c\u7279\u5b9a\u3067\u304d\u3066\u3044\u306a\u3044\u3002\u62c5\u5f53\u3092\u6c7a\u3081\u3089\u308c\u306a\u3044 |\n| 6 | \u305d\u306e\u4ed6 | \u4e00\u89a7\u3067\u6d41\u3057\u898b\u3066\u3001\u62c5\u5f53\u3078\u306e\u901a\u77e5\u3092\u78ba\u8a8d\u3059\u308b |\n\n**\u5168\u4ef6\u78ba\u8a8d\u3092\u7701\u304b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002** \u4e00\u6b21\u53d7\u3051\u3092AI\u306b\u4efb\u305b\u308b\u3068\u3044\u3046\u3053\u3068\u306f\u3001**\u4f1a\u793e\u3068\u3057\u3066\u6700\u521d\u306b\u53d7\u3051\u305f\u5370\u8c61\u3092AI\u304c\u4f5c\u308b\u3068\u3044\u3046\u3053\u3068**\u3067\u3059\u3002\u5c11\u306a\u304f\u3068\u3082\u5c0e\u5165\u304b\u3089\u534a\u5e74\u306f\u3001\u5168\u4ef6\u3092\u4eba\u304c\u78ba\u8a8d\u3059\u308b\u904b\u7528\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\n\n### \u4f8b\u5916\u51e6\u7406\n\n| \u8d77\u304d\u308b\u3053\u3068 | \u5bfe\u5fdc |\n|:--|:--|\n| \u7dca\u6025\u306e\u7528\u4ef6 | **\u8cea\u554f\u3092\u7d9a\u3051\u305a\u3001\u305f\u3060\u3061\u306b\u8ee2\u9001\u3059\u308b\u3002** \u5224\u65ad\u306b\u8ff7\u3046\u5834\u5408\u3082\u8ee2\u9001\u3059\u308b |\n| \u76f8\u624b\u304c\u4eba\u3068\u8a71\u3057\u305f\u3044\u3068\u8a00\u3046 | **\u7406\u7531\u3092\u805e\u304b\u305a\u306b\u8ee2\u9001\u3059\u308b** |\n| 3\u56de\u805e\u3044\u3066\u3082\u805e\u304d\u53d6\u308c\u306a\u3044 | \u8ee2\u9001\u3059\u308b\u3002**\u300c\u3082\u3046\u4e00\u5ea6\u304a\u9858\u3044\u3057\u307e\u3059\u300d\u3092\u7e70\u308a\u8fd4\u3055\u306a\u3044** |\n| \u76f8\u624b\u304c\u9ad8\u9f62\u3067\u3001\u6a5f\u68b0\u97f3\u58f0\u306b\u6238\u60d1\u3063\u3066\u3044\u308b | \u65e9\u3044\u6bb5\u968e\u3067\u8ee2\u9001\u3059\u308b\u3002**\u6238\u60d1\u3044\u306e\u5146\u5019\uff08\u6c88\u9ed9\u3001\u805e\u304d\u8fd4\u3057\uff09\u3092\u8ee2\u9001\u306e\u6761\u4ef6\u306b\u5165\u308c\u308b** |\n| \u8ee2\u9001\u5148\u304c\u8a71\u3057\u4e2d\u30fb\u4e0d\u5728 | \u4e8c\u6b21\u8ee2\u9001\u5148\u3078\u3002\u305d\u308c\u3082\u4e0d\u5728\u306a\u3089\u3001\u7528\u4ef6\u3092\u805e\u3044\u3066\u8a18\u9332\u3059\u308b |\n| \u8ee2\u9001\u304c\u5931\u6557\u3059\u308b | **\u5fc5\u305a\u4ee3\u66ff\u306e\u8ee2\u9001\u5148\u3092\u7528\u610f\u3059\u308b\u3002** \u5207\u308c\u308b\u3053\u3068\u3092\u7d76\u5bfe\u306b\u907f\u3051\u308b |\n| \u55b6\u696d\u96fb\u8a71 | \u65ad\u308b\u5b9a\u578b\u6587\u3067\u5fdc\u5bfe\u3057\u3001\u767a\u4fe1\u8005\u756a\u53f7\u3092\u8a18\u9332\u3059\u308b\u3002**\u7e70\u308a\u8fd4\u3059\u756a\u53f7\u306f\u6b21\u56de\u304b\u3089\u81ea\u52d5\u5fdc\u7b54\u306b\u56de\u3059** |\n| \u7121\u8a00\u96fb\u8a71\u30fb\u3044\u305f\u305a\u3089 | \u4e00\u5b9a\u6642\u9593\u767a\u8a71\u304c\u306a\u3051\u308c\u3070\u7d42\u8a71\u3059\u308b\u3002\u756a\u53f7\u3092\u8a18\u9332\u3059\u308b |\n| \u7269\u4ef6\u304c\u7279\u5b9a\u3067\u304d\u306a\u3044 | \u7528\u4ef6\u3092\u8a18\u9332\u3057\u3001\u53d7\u4ed8\u62c5\u5f53\u306b\u56de\u3059\u3002**\u63a8\u6e2c\u3067\u7269\u4ef6\u3092\u6c7a\u3081\u306a\u3044** |\n| \u901a\u8a71\u4e2d\u306b\u30b7\u30b9\u30c6\u30e0\u304c\u843d\u3061\u305f | **\u4eba\u3078\u81ea\u52d5\u8ee2\u9001\u3059\u308b\u3002** \u5207\u308c\u308b\u8a2d\u8a08\u306b\u3057\u306a\u3044 |\n| \u55b6\u696d\u6642\u9593\u5916\u306e\u7740\u4fe1 | \u7dca\u6025\u53d7\u4ed8\u306e\u6848\u5185\u306b\u5207\u308a\u66ff\u3048\u308b |\n| \u901a\u8a71\u306e\u8a18\u9332\u306b\u540c\u610f\u304c\u5f97\u3089\u308c\u306a\u3044 | **\u4eba\u3078\u8ee2\u9001\u3059\u308b\u3002** \u8a18\u9332\u306a\u3057\u3067AI\u5fdc\u5bfe\u3092\u7d9a\u3051\u306a\u3044 |\n| \u82e6\u60c5\u304c\u5f37\u3044 | \u7dca\u6025\u3068\u3057\u3066\u8ee2\u9001\u3059\u308b\u3002**AI\u3067\u53d7\u3051\u7d9a\u3051\u306a\u3044** |\n\n### \u4fdd\u5b58\u30fb\u30ed\u30b0\n\n- \u901a\u8a71\u306e\u9332\u97f3\uff08**\u540c\u610f\u3092\u5f97\u305f\u3046\u3048\u3067**\uff09\n- \u66f8\u304d\u8d77\u3053\u3057\n- \u69cb\u9020\u5316\u3057\u305f\u7528\u4ef6\u306e\u8a18\u9332\n- `handled_by` \u306e\u533a\u5206\u3068\u3001\u8ee2\u9001\u306e\u8a18\u9332\n- **\u53d7\u4ed8\u62c5\u5f53\u304c\u8a18\u9332\u3092\u4fee\u6b63\u3057\u305f\u5185\u5bb9\u3068\u3001\u4fee\u6b63\u524d\u5f8c**\n- \u62c5\u5f53\u8005\u306e\u6298\u308a\u8fd4\u3057\u306e\u8a18\u9332\n- `escalation_review` \u3068\u3057\u3066\u6319\u304c\u3063\u305f\u901a\u8a71\u3068\u3001\u805e\u304d\u76f4\u3057\u305f\u7d50\u679c\n\n**\u901a\u8a71\u306e\u9332\u97f3\u3068\u66f8\u304d\u8d77\u3053\u3057\u306b\u306f\u3001\u500b\u4eba\u60c5\u5831\u304c\u542b\u307e\u308c\u307e\u3059\u3002** \u4fdd\u7ba1\u671f\u9650\u3092\u6c7a\u3081\u3001\u305d\u308c\u3092\u904e\u304e\u305f\u3089\u524a\u9664\u3057\u3066\u304f\u3060\u3055\u3044\u3002**\u300c\u5ff5\u306e\u305f\u3081\u5168\u90e8\u6b8b\u3059\u300d\u3068\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002**\n\n**`escalation_review` \u306e\u84c4\u7a4d\u304c\u3001\u7dca\u6025\u306e\u5b9a\u7fa9\u3092\u80b2\u3066\u307e\u3059\u3002** \u300c\u3053\u306e\u8a00\u3044\u65b9\u306f\u7dca\u6025\u3068\u3057\u3066\u62fe\u3048\u3066\u3044\u306a\u304b\u3063\u305f\u300d\u304c\u898b\u3064\u304b\u308c\u3070\u3001\u5b9a\u7fa9\u306b\u8ffd\u52a0\u3057\u307e\u3059\u3002","minimal_setup":"**\u3053\u306e\u69cb\u6210\u306b\u306f\u300c\u6700\u5c0f\u69cb\u6210\u300d\u304c\u3042\u308a\u307e\u305b\u3093\u3002** \u96fb\u8a71\u306e\u4e00\u6b21\u53d7\u3051\u306f\u3001\u96fb\u8a71\u57fa\u76e4\u3068\u306e\u63a5\u7d9a\u306a\u3057\u306b\u306f\u8a66\u305b\u306a\u3044\u305f\u3081\u3067\u3059\u3002**\u26054\u306a\u306e\u306f\u3053\u306e\u305f\u3081\u3067\u3059\u3002**\n\n\u305f\u3060\u3057\u3001**\u5c0e\u5165\u306e\u53ef\u5426\u3092\u5224\u65ad\u3059\u308b\u305f\u3081\u306e\u6e96\u5099\u306f\u3001AI\u306a\u3057\u3067\u3067\u304d\u307e\u3059\u3002**\n\n1. \u76f4\u8fd11\u304b\u6708\u306e\u7740\u4fe1\u8a18\u9332\u3092\u3001\u7528\u4ef6\u306e\u7a2e\u5225\u3054\u3068\u306b\u6570\u3048\u308b\n2. **\u7dca\u6025\u306b\u5f53\u305f\u308b\u7528\u4ef6\u304c\u4f55\u4ef6\u3042\u3063\u305f\u304b\u3092\u6570\u3048\u308b**\n3. \u53d6\u6b21\u3060\u3051\u3067\u7d42\u308f\u3063\u305f\u96fb\u8a71\u304c\u4f55\u4ef6\u3042\u3063\u305f\u304b\u3092\u6570\u3048\u308b\n4. \u55b6\u696d\u96fb\u8a71\u304c\u4f55\u4ef6\u3042\u3063\u305f\u304b\u3092\u6570\u3048\u308b\n5. \u4f1d\u8a00\u30e1\u30e2\u309250\u4ef6\u8aad\u307f\u3001**\u7528\u4ef6\u304c\u66f8\u304b\u308c\u3066\u3044\u306a\u3044\u3082\u306e\u304c\u4f55\u4ef6\u3042\u308b\u304b\u3092\u6570\u3048\u308b**\n\n\u3053\u306e5\u3064\u306e\u6570\u5b57\u3067\u3001\u5c0e\u5165\u306e\u52b9\u679c\u304c\u304a\u304a\u3088\u305d\u898b\u3048\u307e\u3059\u3002\n\n| \u6570\u5b57 | \u610f\u5473 |\n|:--|:--|\n| \u53d6\u6b21\u3060\u3051\u306e\u96fb\u8a71\u306e\u5272\u5408 | **AI\u3067\u5b8c\u7d50\u3067\u304d\u308b\u5272\u5408\u306e\u4e0a\u9650** |\n| \u55b6\u696d\u96fb\u8a71\u306e\u5272\u5408 | \u767a\u4fe1\u8005\u756a\u53f7\u3067\u306e\u81ea\u52d5\u5bfe\u5fdc\u3067\u6e1b\u3089\u305b\u308b\u5206 |\n| \u7dca\u6025\u306e\u5272\u5408 | **\u9ad8\u3044\u306a\u3089\u3001\u3053\u306e\u69cb\u6210\u306f\u5411\u304d\u307e\u305b\u3093\u3002** \u4eba\u304c\u5e38\u6642\u51fa\u308b\u3079\u304d\u3067\u3059 |\n| \u7528\u4ef6\u306e\u66f8\u304b\u308c\u3066\u3044\u306a\u3044\u4f1d\u8a00\u30e1\u30e2\u306e\u5272\u5408 | \u8a18\u9332\u306e\u8cea\u304c\u4e0a\u304c\u308b\u4f59\u5730 |\n\n\u6b21\u306b\u3001\u97f3\u58f0\u5fdc\u5bfe\u305d\u306e\u3082\u306e\u3092\u8a66\u3057\u307e\u3059\u3002\n\n6. \u904e\u53bb\u306e\u901a\u8a71\u9332\u97f3\u304b\u3089\u3001\u5178\u578b\u7684\u306a10\u4ef6\u3092\u9078\u3076\n7. \u66f8\u304d\u8d77\u3053\u3057\u3092\u751f\u6210AI\u306b\u6e21\u3057\u3001**\u7528\u4ef6\u306e\u69cb\u9020\u5316\u3068\u7dca\u6025\u5224\u5b9a\u3092\u884c\u308f\u305b\u308b**\n8. \u53d7\u4ed8\u62c5\u5f53\u306e\u5224\u65ad\u3068\u6bd4\u3079\u308b\n\n**7\u306e\u6bb5\u968e\u3067\u3001\u7dca\u6025\u306e\u5224\u5b9a\u3092\u53d6\u308a\u3053\u307c\u3057\u3066\u3044\u306a\u3044\u304b\u3092\u5fc5\u305a\u78ba\u304b\u3081\u3066\u304f\u3060\u3055\u3044\u3002** \u3053\u3053\u304c\u901a\u3089\u306a\u3051\u308c\u3070\u3001\u97f3\u58f0\u5316\u306b\u9032\u3080\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002\n\n**\u97f3\u58f0\u5fdc\u5bfe\u306e\u8a66\u884c\u306f\u3001\u793e\u5185\u306e\u5185\u7dda\u756a\u53f7\u306a\u3069\u3001\u5f71\u97ff\u306e\u306a\u3044\u756a\u53f7\u3067\u884c\u3063\u3066\u304f\u3060\u3055\u3044\u3002** \u5b9f\u969b\u306e\u4ee3\u8868\u756a\u53f7\u3067\u3044\u304d\u306a\u308a\u8a66\u3055\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002","minimal_setup_short":"\uff08\u306a\u3057\u3002\u904e\u53bb\u306e\u901a\u8a71\u8a18\u9332\u3067\u7528\u4ef6\u306e\u69cb\u9020\u5316\u3068\u7dca\u6025\u5224\u5b9a\u3092\u691c\u8a3c\u3059\u308b\uff09 \uff0f \u691c\u8a3c\u306e\u307f","semi_auto_setup":"\u767a\u4fe1\u8005\u756a\u53f7\u306b\u3088\u308b\u632f\u308a\u5206\u3051\u3068\u3001\u55b6\u696d\u96fb\u8a71\u306e\u81ea\u52d5\u5fdc\u7b54\u306e\u307f\u3092\u5c0e\u5165\u3059\u308b\u3002\u4e00\u6b21\u53d7\u3051\u306f\u4eba\u304c\u884c\u3046 \uff0f \u632f\u308a\u5206\u3051","full_setup":"AI\u304c\u4e00\u6b21\u53d7\u3051\u3057\u3001\u805e\u304d\u53d6\u308a\u30fb\u7167\u4f1a\u30fb\u7dca\u6025\u5224\u5b9a\u30fb\u8ee2\u9001\u30fb\u8a18\u9332\u30fb\u901a\u77e5\u307e\u3067\u3092\u884c\u3046 \uff0f \u56de\u7b54\u3068\u7dca\u6025\u5bfe\u5fdc\u4ee5\u5916","level_note":"**\u534a\u81ea\u52d5\u5316\u306e\u6bb5\u968e\u306b\u4fa1\u5024\u304c\u3042\u308a\u307e\u3059\u3002** \u767a\u4fe1\u8005\u756a\u53f7\u306b\u3088\u308b\u632f\u308a\u5206\u3051\u3068\u55b6\u696d\u96fb\u8a71\u306e\u81ea\u52d5\u5fdc\u7b54\u3060\u3051\u3067\u3082\u3001\u6708200\u4ef6\u306e\u55b6\u696d\u96fb\u8a71\u304c\u53d7\u4ed8\u62c5\u5f53\u306e\u624b\u304b\u3089\u96e2\u308c\u307e\u3059\u3002**\u97f3\u58f0\u5fdc\u5bfe\u306b\u9032\u3080\u524d\u306b\u3001\u3053\u306e\u6bb5\u968e\u30671\u301c2\u304b\u6708\u904b\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002**","troubleshooting":"| \u554f\u984c | \u5bfe\u7b56 |\n|:--|:--|\n| **\u7dca\u6025\u306e\u7528\u4ef6\u3092\u901a\u5e38\u5bfe\u5fdc\u306b\u56de\u3059** | \u7dca\u6025\u306e\u5b9a\u7fa9\u3092\u300c\u53d6\u308a\u3053\u307c\u3055\u306a\u3044\u5074\u300d\u306b\u5012\u3059\u3002\u8ff7\u3063\u305f\u3089\u8ee2\u9001\u3059\u308b\u3002`escalation_review` \u3067\u4e8b\u5f8c\u306b\u5fc5\u305a\u691c\u8a3c\u3059\u308b\u3002**\u6700\u91cd\u8981** |\n| AI\u304c\u8a2d\u5099\u306e\u4e0d\u5177\u5408\u306e\u539f\u56e0\u3092\u8aac\u660e\u3059\u308b | \u30d7\u30ed\u30f3\u30d7\u30c8\u3067\u660e\u78ba\u306b\u7981\u6b62\u3059\u308b\u3002\u5fdc\u5bfe\u306e\u66f8\u304d\u8d77\u3053\u3057\u3092\u6a5f\u68b0\u7684\u306b\u691c\u67fb\u3059\u308b |\n| \u8ee2\u9001\u304c\u5931\u6557\u3057\u3066\u901a\u8a71\u304c\u5207\u308c\u308b | \u4e00\u6b21\u30fb\u4e8c\u6b21\u30fb\u643a\u5e2f\u306e\u591a\u6bb5\u306e\u8ee2\u9001\u5148\u3092\u7528\u610f\u3059\u308b\u3002**\u5207\u308c\u308b\u8a2d\u8a08\u306b\u3057\u306a\u3044** |\n| \u76f8\u624b\u304c\u4eba\u3092\u5e0c\u671b\u3057\u3066\u3082\u805e\u304d\u8fd4\u3059 | \u7406\u7531\u3092\u805e\u304b\u305a\u306b\u5373\u8ee2\u9001\u3055\u305b\u308b |\n| \u9ad8\u9f62\u306e\u76f8\u624b\u304c\u6238\u60d1\u3063\u305f\u307e\u307e\u7d9a\u304f | \u6c88\u9ed9\u30fb\u805e\u304d\u8fd4\u3057\u306e\u56de\u6570\u3092\u8ee2\u9001\u306e\u6761\u4ef6\u306b\u5165\u308c\u308b |\n| \u5fdc\u7b54\u304c\u9045\u308c\u3066\u4f1a\u8a71\u304c\u6210\u7acb\u3057\u306a\u3044 | \u97f3\u58f0\u8a8d\u8b58\u30fb\u751f\u6210\u30fb\u5408\u6210\u3092\u4e00\u4f53\u3067\u6271\u3046\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3046\u3002\u500b\u5225\u306b\u7d44\u307f\u5408\u308f\u305b\u306a\u3044 |\n| \u7269\u4ef6\u3092\u63a8\u6e2c\u3067\u7279\u5b9a\u3059\u308b | \u30de\u30b9\u30bf\u306b\u4e00\u81f4\u3057\u306a\u3051\u308c\u3070 `matched: false` \u3068\u3057\u3066\u4eba\u306b\u56de\u3059 |\n| \u55b6\u696d\u96fb\u8a71\u306b\u6bce\u56de\u5bfe\u5fdc\u3059\u308b | \u767a\u4fe1\u8005\u756a\u53f7\u3092\u8a18\u9332\u3057\u3001\u7e70\u308a\u8fd4\u3059\u756a\u53f7\u3092\u81ea\u52d5\u5fdc\u7b54\u306b\u56de\u3059 |\n| \u901a\u8a71\u306e\u9332\u97f3\u306b\u540c\u610f\u3092\u5f97\u3066\u3044\u306a\u3044 | \u5192\u982d\u3067\u5fc5\u305a\u4f1d\u3048\u308b\u3002\u540c\u610f\u304c\u5f97\u3089\u308c\u306a\u3051\u308c\u3070\u4eba\u3078\u8ee2\u9001\u3059\u308b |\n| \u9332\u97f3\u30fb\u66f8\u304d\u8d77\u3053\u3057\u3092\u7121\u671f\u9650\u306b\u4fdd\u7ba1\u3059\u308b | \u4fdd\u7ba1\u671f\u9650\u3092\u6c7a\u3081\u308b |\n| \u5168\u4ef6\u78ba\u8a8d\u3092\u3084\u3081\u3066\u3057\u307e\u3046 | \u5c11\u306a\u304f\u3068\u3082\u5c0e\u5165\u304b\u3089\u534a\u5e74\u306f\u5168\u4ef6\u78ba\u8a8d\u3059\u308b\u3002**\u7dca\u6025\u306e\u898b\u843d\u3068\u3057\u306b\u6c17\u3065\u3051\u306a\u304f\u306a\u308b** |\n| \u55b6\u696d\u6642\u9593\u5916\u306e\u7740\u4fe1\u306b\u901a\u5e38\u5fdc\u5bfe\u3059\u308b | \u6642\u9593\u5e2f\u3067\u5206\u5c90\u3057\u3001\u7dca\u6025\u53d7\u4ed8\u306e\u6848\u5185\u306b\u5207\u308a\u66ff\u3048\u308b |","governance_notes":"**\u3053\u306e\u69cb\u6210\u3067\u6271\u3046\u30c7\u30fc\u30bf\uff1a** \u901a\u8a71\u306e\u97f3\u58f0\u3001\u767a\u4fe1\u8005\u756a\u53f7\u3001\u6c0f\u540d\u3001\u4f4f\u6240\uff08\u7269\u4ef6\u540d\u3068\u90e8\u5c4b\u756a\u53f7\uff09\u3001\u5951\u7d04\u72b6\u6cc1\u3001\u76f8\u8ac7\u30fb\u82e6\u60c5\u306e\u5185\u5bb9\u3002**\u500b\u4eba\u60c5\u5831\u3067\u3042\u308a\u3001\u4f4f\u5c45\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u542b\u307f\u307e\u3059\u3002**\n\n1. **\u901a\u8a71\u306e\u9332\u97f3\u306e\u540c\u610f** \u2026 \u901a\u8a71\u3092\u8a18\u9332\u3059\u308b\u3053\u3068\u3092\u3001\u5fdc\u5bfe\u306e\u5192\u982d\u3067\u5fc5\u305a\u4f1d\u3048\u3066\u304f\u3060\u3055\u3044\u3002**\u300c\u540c\u610f\u3057\u306a\u3044\u300d\u3068\u8a00\u308f\u308c\u305f\u5834\u5408\u306f\u3001\u4eba\u3078\u8ee2\u9001\u3057\u307e\u3059\u3002** \u8a18\u9332\u306a\u3057\u3067AI\u5fdc\u5bfe\u3092\u7d9a\u3051\u306a\u3044\u3067\u304f\u3060\u3055\u3044\n2. **AI\u3067\u3042\u308b\u3053\u3068\u306e\u660e\u793a** \u2026 \u4eba\u9593\u304c\u5fdc\u5bfe\u3057\u3066\u3044\u308b\u3068\u8aa4\u89e3\u3055\u305b\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002**\u5192\u982d\u3067\u300cAI\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u5bfe\u300d\u3068\u4f1d\u3048\u307e\u3059\u3002** \u3053\u308c\u306f\u502b\u7406\u306e\u554f\u984c\u3067\u3042\u308b\u3068\u540c\u6642\u306b\u3001\u5f8c\u306e\u82e6\u60c5\u3092\u9632\u3050\u5b9f\u52d9\u3067\u3082\u3042\u308a\u307e\u3059\n3. **\u97f3\u58f0\u30c7\u30fc\u30bf\u306e\u53d6\u308a\u6271\u3044** \u2026 \u97f3\u58f0\u306f\u500b\u4eba\u3092\u8b58\u5225\u3057\u3046\u308b\u60c5\u5831\u3067\u3059\u3002**\u5916\u90e8\u306e\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9\u306b\u9001\u308b\u3053\u3068\u306e\u53ef\u5426\u3092\u3001\u81ea\u793e\u306e\u500b\u4eba\u60c5\u5831\u306e\u53d6\u6271\u898f\u7a0b\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30dd\u30ea\u30b7\u30fc\u3067\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002** \u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30dd\u30ea\u30b7\u30fc\u306b\u8a18\u8f09\u3057\u305f\u5229\u7528\u76ee\u7684\u306e\u7bc4\u56f2\u306b\u53ce\u307e\u308b\u304b\u3092\u3001\u6cd5\u52d9\u306b\u78ba\u8a8d\u3057\u307e\u3059\n4. **\u4f4f\u5c45\u306b\u95a2\u3059\u308b\u60c5\u5831** \u2026 \u300c\u3069\u306e\u7269\u4ef6\u306e\u4f55\u53f7\u5ba4\u306b\u8ab0\u304c\u4f4f\u3093\u3067\u3044\u308b\u304b\u300d\u306f\u3001\u7279\u306b\u614e\u91cd\u306b\u6271\u3046\u3079\u304d\u60c5\u5831\u3067\u3059\u3002**\u7167\u4f1a\u306e\u7d50\u679c\u3092\u97f3\u58f0\u3067\u5fa9\u5531\u3059\u308b\u969b\u306e\u6271\u3044\uff08\u7b2c\u4e09\u8005\u304c\u805e\u3044\u3066\u3044\u308b\u53ef\u80fd\u6027\uff09\u306b\u3082\u914d\u616e\u3057\u3066\u304f\u3060\u3055\u3044**\n5. **\u76f8\u624b\u306e\u5c5e\u6027\u3092\u8a18\u9332\u3057\u306a\u3044** \u2026 \u5e74\u9f62\u3001\u8a71\u3057\u65b9\u3001\u611f\u60c5\u3001\u614b\u5ea6\u3092\u8a18\u9332\u306b\u6b8b\u3055\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002**\u300c\u9ad8\u9f62\u306e\u305f\u3081\u7406\u89e3\u304c\u9045\u3044\u300d\u3068\u3044\u3063\u305f\u8a18\u8ff0\u306f\u3001\u5dee\u5225\u7684\u306a\u53d6\u308a\u6271\u3044\u306b\u3064\u306a\u304c\u308a\u307e\u3059**\n6. **\u5b66\u7fd2\u5229\u7528** \u2026 \u5165\u529b\u3092\u5b66\u7fd2\u306b\u4f7f\u308f\u306a\u3044\u3053\u3068\u304c\u5951\u7d04\u3067\u4fdd\u8a3c\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3073\u307e\u3059\u3002**\u901a\u8a71\u97f3\u58f0\u304c\u5b66\u7fd2\u306b\u4f7f\u308f\u308c\u308b\u69cb\u6210\u306f\u907f\u3051\u3066\u304f\u3060\u3055\u3044**\n7. **\u30a2\u30af\u30bb\u30b9\u6a29\u9650** \u2026 \u901a\u8a71\u306e\u9332\u97f3\u3068\u66f8\u304d\u8d77\u3053\u3057\u306e\u95b2\u89a7\u3092\u3001\u53d7\u4ed8\u62c5\u5f53\u3068\u5f53\u8a72\u7269\u4ef6\u306e\u7ba1\u7406\u62c5\u5f53\u8005\u306b\u9650\u5b9a\u3057\u307e\u3059\n8. **\u4fdd\u7ba1\u671f\u9650** \u2026 \u9332\u97f3\u3068\u66f8\u304d\u8d77\u3053\u3057\u306e\u4fdd\u7ba1\u671f\u9650\u3092\u6c7a\u3081\u3001\u305d\u308c\u3092\u904e\u304e\u305f\u3089\u524a\u9664\u3057\u307e\u3059\n9. **\u81ea\u52d5\u5b9f\u884c\u3057\u3066\u3088\u3044\u7bc4\u56f2** \u2026 \u805e\u304d\u53d6\u308a\u30fb\u7167\u4f1a\u30fb\u8ee2\u9001\u30fb\u8a18\u9332\u307e\u3067\u3067\u3059\u3002**\u7528\u4ef6\u3078\u306e\u56de\u7b54\u3001\u8cbb\u7528\u8ca0\u62c5\u306e\u5224\u65ad\u3001\u5951\u7d04\u5185\u5bb9\u306e\u8aac\u660e\u306f\u3001\u5fc5\u305a\u4eba\u304c\u884c\u3044\u307e\u3059**\n\n**\u8aa4\u308a\u304c\u8d77\u304d\u305f\u5834\u5408\u306e\u30ea\u30b9\u30af\u306f\u3001\u7dca\u6025\u306e\u7528\u4ef6\u306e\u898b\u843d\u3068\u3057\u3067\u3059\u3002** \u6c34\u6f0f\u308c\u3084\u30ac\u30b9\u6f0f\u308c\u306e\u9023\u7d61\u3092\u901a\u5e38\u5bfe\u5fdc\u306b\u56de\u305b\u3070\u3001\u7269\u640d\u3084\u4eba\u8eab\u306e\u4e8b\u6545\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002**\u3053\u306e\u4e00\u70b9\u306e\u305f\u3081\u306b\u3001\u7dca\u6025\u306e\u5224\u5b9a\u306f\u53d6\u308a\u3053\u307c\u3055\u306a\u3044\u5074\u306b\u5012\u3057\u3001`escalation_review` \u3092\u5168\u4ef6\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002**","recommended_for":"\u4ee3\u8868\u96fb\u8a71\u3078\u306e\u7740\u4fe1\u304c\u67081,000\u4ef6\u4ee5\u4e0a\u3042\u308a\u3001\u53d7\u4ed8\u306e\u5c02\u4efb\u8005\u3092\u7f6e\u3044\u3066\u3044\u308b\u4f01\u696d\u3002\u7528\u4ef6\u306e\u7a2e\u5225\u304c\u5b9a\u578b\u5316\u3067\u304d\u308b\u3053\u3068\u3002\u7dca\u6025\u306e\u7528\u4ef6\u3068\u901a\u5e38\u306e\u7528\u4ef6\u304c\u660e\u78ba\u306b\u533a\u5225\u3067\u304d\u308b\u3053\u3068\u3002\u96fb\u8a71\u57fa\u76e4\u304c\u30af\u30e9\u30a6\u30c9PBX\u306a\u3069\u3001\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3068\u63a5\u7d9a\u3067\u304d\u308b\u69cb\u6210\u3067\u3042\u308b\u3053\u3068\u3002","not_recommended_for":"\u7740\u4fe1\u304c\u6708200\u4ef6\u672a\u6e80\u306e\u5834\u5408\u3002\u76f8\u624b\u306e\u591a\u304f\u304c\u9ad8\u9f62\u8005\u3067\u3001\u6a5f\u68b0\u97f3\u58f0\u3067\u306e\u5fdc\u5bfe\u304c negative 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